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Here’s what consumers have asked with answers from iHerb staff and previous consumers.
Contact via live chat.
I do not know the answer but it may be that iherb does not take Visa debit card. I would say that you could email or chat with them to try to find out how to make your purchase, but I think there is almost zero chance that you will get a prompt quality answer to your question. You will only have wasted your time. Forget about ordering from iherb. Also they have a horrible retirun policy and if you make high dollar purchases, you deserve some protection to return items that are not satisfactory.
Hi Jeff, I have ordered from Iherb several times, always no problem. July 19th I ordered again from iherb. According to their email my pakage should be delivered by July 22,2015, But I have not. So I sent a email to iherb help desk for some update info and the iHerb Customer Service Chris Legaspi replied my email in time and tell due to customs clearance. Today I received my ordered stuffs in very good conditon. The following are the log files from the Canada Post. Hope this helps. 2015/08/05 16:42 TORONTO, ON Item in transit to Post Office 13:11 TORONTO, ON Attempted delivery. Notice card left indicating where item can be picked up. 08:52 TORONTO, ON Item out for delivery 08:22 TORONTO, ON Item processed 4:57 MISSISSAUGA, ON Item processed 2015/08/04 17:18 MONTREAL, QC Item processed 10:27 MONTREAL, QC Item was released by Customs and is now with Canada Post for processing 10:18 VILLE ST-LAURENT, QC Item has arrived in Canada and was sent for further processing. 2015/07/22 15:54 International item has left originating country and is en route to Canada
Catherine D. I'm sorry but I have no idea. Iherb is very unreliable on posting things outside US. I would suggest you to search somewhere else for your items if you are not a U.S. Customer. I had problems with not receiving my items, they didn't refund me after chasing them for over 6 months now and came to me with rediculoys excuses blaming UK customs and excise. I did bad reports to different sites to help customers to avoid then
http://www.iherb.com/info/Shipping#international I would recommend you follow the steps they outline on the website and then contact them directly if you have any additional questions. International shipping usually has to be calculated on a case by case basis, and they wouldn't be responsible for any additional fees charged by Chile (Customs, etc.)
Dear Valued Customer, Thank you for your quick response! If there is a carrier which offers the duties and taxes included then no additional fees will be charged. If the carrier does not state plainly in the cart review that duties and taxes are included, then it is likely that such charges may be required by the local government prior to receiving your order. However, you can email us at appsupport@iherb.com and include the order number and further details. We may be able to look into this matter further. Hope we have helped and we wish you the best of health!
Don't you will never get your money back. Just keep what you get. I have been waiting since July 5/19 for a refund on an item i returned and they just keep saying they don't have it in their warehouse.
