HerRoom Questions & Answers

Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date. I hope this answers your question. Fond regards, Wilma Customer Service Manager

Hello Tamara - We have a simple return/exchange process. Simply log into your account and initiate a return/exchange. Our system walks you through the process and then print out a return label at the end. I hope this answered your question. Fond regards, Wilma Customer Service Manager

Hello Mary - Welcome back to HerRoom! Thank you for your communication, and we apologize if you have not been receiving updates. May I please have an order number? I'd be happy to look into your order status. WE wish we had more control over carriers. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services

Hello Sally - if you just want a smaller band size while keeping your same cup volume, move from a 36H(D5) to a 34I(D6). The problem, however, is that this bra does not have a larger cup size in this style. I therefore would not suggest this bra for you.

Angel, We apologize for the inconvenience. Would you please send me the order number and any details to me? My email is ed@andragroup.com.

Hello again, Christine. I wish you had mentioned that you do not live in the USA. We do not provide 2nd day air to the UK. We use a third party by the name of Borderfree who handled your shipment to the UK and provided you with tracking information. IF you feel your package did not arrive as promised, please review their emails to you for guidance on who to speak with. Fond Regards, Wilma Customer Service Manager

Hello Christine - First, my sincere apology for not responding sooner - completely overlooked this. I am sorry. An order on Sunday, February 25th for 2nd day air should have arrived on Feb. 28th. IF this is not the case, please contact us immediately at 800-558-6779. Fond Regards, Wilma Customer Service Manager

Good evening Jennifer. Our marketing team responds to yelp. This is the reason for the discrepancy in the color of the stain on your item. Our apologies. Marketing does not have access to our photography taken of refused returns. Regards, Wilma

Barbara - could you please provide me with your order number? This will help me to better research your return. If we are looking at the wrong order, we will absolutely make this right. Thank you. Wilma Customer service manager