HerRoom Questions & Answers

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Here’s what consumers have asked with answers from HerRoom staff and previous consumers.

30 questions answered
20% answered in 1 day
Question:

I just ordered $240 in bras. will i have a problem returning what i don't like?

Answer:

Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date. I hope this answers your question. Fond regards, Wilma Customer Service Manager

By Wilma W., HerRoom Representative
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Question:

I have received two bras today and they are too big in the cup size. i like the feel of the band of one of the bras, so i just placed a second order for four size 44c. i have no return label to send these two large bras back. these bras were worn just long enough to try them on and then folded them and put them in their respective bags. i did not read your reviews before i ordered my bras and i am afraid that i will have problems with your end of the refund. can you please advise me how to return these bras?

Answer:

Hello Tamara - We have a simple return/exchange process. Simply log into your account and initiate a return/exchange. Our system walks you through the process and then print out a return label at the end. I hope this answered your question. Fond regards, Wilma Customer Service Manager

By Wilma W., HerRoom Representative
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Question:

Answer:

Hello Mary - Welcome back to HerRoom! Thank you for your communication, and we apologize if you have not been receiving updates. May I please have an order number? I'd be happy to look into your order status. WE wish we had more control over carriers. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services

By Wilma W., HerRoom Representative
Question:

Just bought aviana 2452 - 36h - to get a smaller band size what size would i go to.

Answer:

Hello Sally - if you just want a smaller band size while keeping your same cup volume, move from a 36H(D5) to a 34I(D6). The problem, however, is that this bra does not have a larger cup size in this style. I therefore would not suggest this bra for you.

By Wilma W., HerRoom Representative
Question:

Will anybody from herroom bother replying to my emails? i have been charged for a purchase that seems to be unfulfilled

Answer:

Angel, We apologize for the inconvenience. Would you please send me the order number and any details to me? My email is ed@andragroup.com.

By Ed M.
Question:

Hi wilma, i live in the uk and can not make this call. why do i have to call you to answer my questions? send me an email address to discuss this

Answer:

Hello again, Christine. I wish you had mentioned that you do not live in the USA. We do not provide 2nd day air to the UK. We use a third party by the name of Borderfree who handled your shipment to the UK and provided you with tracking information. IF you feel your package did not arrive as promised, please review their emails to you for guidance on who to speak with. Fond Regards, Wilma Customer Service Manager

By Wilma W., HerRoom Representative
Question:

Hi i purchased a bra from your site on february 25 and paid for 2 day delivery service. when will i get my purchased items?

Answer:

Hello Christine - First, my sincere apology for not responding sooner - completely overlooked this. I am sorry. An order on Sunday, February 25th for 2nd day air should have arrived on Feb. 28th. IF this is not the case, please contact us immediately at 800-558-6779. Fond Regards, Wilma Customer Service Manager

By Wilma W., HerRoom Representative
Question:

Dear wilma, read your reply on yelp: which is it? first i was blamed for an alleged yellow stain; now you're saying you have proof of a dark stain. guess you'll be battling it out with pay pal as i spread the word about your terrible service ---and not just regarding the false return claim -- all over the internet. thanks! jennifer.

Answer:

Good evening Jennifer. Our marketing team responds to yelp. This is the reason for the discrepancy in the color of the stain on your item. Our apologies. Marketing does not have access to our photography taken of refused returns. Regards, Wilma

By Wilma W., HerRoom Representative
Question:

Answer:

Barbara - could you please provide me with your order number? This will help me to better research your return. If we are looking at the wrong order, we will absolutely make this right. Thank you. Wilma Customer service manager

By Wilma W., HerRoom Representative
Question:

Answer:

Yes, DEFINITELY. I returned a bra last week that I tried on for 2 seconds. I returned it immediately, with tags on, and in pristine condition and they would only issue me a store credit. BUYER BEWARE!

By Kate W.
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Typical questions asked:
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