Groupon Questions & Answers

Here’s what consumers have asked with answers from Groupon staff and previous consumers.

59 questions answered

51% answered in 1 day

Question:

Today i did my first order on ideeli. at first, i saw i got 20 % off for the first purchase and freeshipping. then after several " continue shopping", i didn't get any offer for my order, even 10 % off for first order when i checked out. and i immediately cancelled my order. who can tell me what happened? Today i did my first order on ideeli. at first, i saw i got 20 % off for the first purchase and freeshipping. then after several " continue shopping", i didn't get any offer for my order, even 10 % off for first order when i checked out. and i immediately cancelled my order. who can tell me what happened?

Answer:

I also got an email of 20% off, i tried to purchase but on submission of payment, there's no 20% so I cancelled it. Whenever i received that email again, i just trash it because it's not true!

By AMOR R. over a year old

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Question:

I ordered 2 pillows on groupon last week. i waited 7 days as stated on the website but still nothing. after a few more days i decided to track my delivery and to my surprise it said "signed for by neighbour" i was in all day and no one knocked the door or called on the intercom so why? i have no note through the door to say the items were delivered to a different address. i asked all the other people in the flat building, no one has it. so its probably be given to one of the houses in the street. there are 136 other houses. do i check them all? i spoke to the courier company and they told me as i have bought from an on-line retailer i have to call groupon and sort it with them. so i speak to groupon customer support who told me they use a courier service and i have to speak to them about missing items. how likely am i to get a refund? i would even be happy if they sent the items again (but to the right address) I ordered 2 pillows on groupon last week. i waited 7 days as stated on the website but still nothing. after a few more days i decided to track my delivery and to my surprise it said "signed for by neighbour" i was in all day and no one knocked the door or called on the intercom so why? i have no note through the door to say the items were delivered to a different address. i asked all the other people in the flat building, no one has it. so its probably be given to one of the houses in the street. there are 136 other houses. do i check them all? i spoke to the courier company and they told me as i have bought from an on-line retailer i have to call groupon and sort it with them. so i speak to groupon customer support who told me they use a courier service and i have to speak to them about missing items. how likely am i to get a refund? i would even be happy if they sent the items again (but to the right address)

Answer:

Good luck. I posted a reviews months ago giving them good stats. That changed last week when I also had a bad experience that I could not get resolved. Personally, I will never use them again and would like people to be aware of a few things I found out: 1. You only have 2 hours to cancel an order. 2. They will not price match so if you find a cheaper price for the same item 2 hrs and 5 minutes later you are out of luck. 3. If for some reason an order doesn't go through on your credit card, Groupon will continue to send to your billing card every day. I have no clue at what point they actually stop trying. 4. I was told I would not receive a refund if I refused delivery.

By Marilyn G. over a year old

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Groupon Questions & Answers

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