Etsy Questions & Answers

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Here’s what consumers have asked with answers from Etsy staff and previous consumers.

63 questions answered
25% answered in 1 day
Question:

I'm wanting to buy my bridesmaid dresses from you guys, but i dont know how to go about it. how is the quality and sizing? do you guys imitate pictures or is it actually what is in the picture? also my wedding is in 5 months... will i get it by then? help

Answer:

Etsy isn't one seller, it's various people opening up shops to sell their stuff. You need to contact which seller(s) on the website you might want to buy from and work something out. I wouldn't buy your dresses from strangers on the Internet. Just go to a real store.

By veronica s.
Question:

I have been reading some bad reviews about this site, and i am thinking about ordering a phone case. the reviews say that its great and everything, but im concerned about how long and if it will come in.

Answer:

If it's from china it will take 2 to three weeks. In most cases you will get it.it's cheap but takes time just use paypal to pay and don't worry.

By King k.
Question:

Answer:

No one but Etsy can answer that question. You need to direct it to Etsy support as all shops are their own, and by different individuals. It's not like a giant store with one name or one owner.

By Jodi H.
Question:

Answer:

You ask the owner of the shop. Ask for a custom order and specifics about what you want engraved, and ask if they can or will do it for you. Only a shop owner can answer that for you.

By Jodi H.
Question:

Hello. i am preparing to make a purchase from one of your sellers. handmadebyinali.no offense intended, i am just checking to make sure this seller has a good reputation as i do not wish to be burned purchasing something from overseas. please let me know asap. thanks, dave davohop@hotmail.com 303-979-5278

Answer:

Etsy cannot give you any information about a seller. Each seller has their own shop, policies, and is not controlled by anyone, though there are policies and terms of service for each shop to follow in using the website. They are simply using the website to sell their product. In order to check reputation, look at the shop owners feedback. Ask questions. See how long they have been opened for business, then be sure to read their policies regarding loss, replacement, returns, etc. Stay away from those that say No returns allowed. That's a bad policy, as a buyer should have recourse if they are unhappy or something is lost/damaged.

By Jodi H.
Question:

I bought some disney shirts, and what if they don't fit? how do i exchange them?

Answer:

You would contact that individual shop owner where it says on their front page "Contact Shop Owner". Each shop has their own policies so it's good to read them. Explain the situation and ask for their return shipping address. You most likely will have to pay to cover the postage which is expected anywhere online.

By Cathy L.
Question:

Tell me why i should sell my items on etsy.

Answer:

I am thinking you should never build your business in Etsy. There is no guaranty you be there tomorrow, They shut your business, you will lose all and if you have any money in credit or you have any sale on process all be gone surprisingly. No customer service no manor no respect. They talk about craft but they lie. Tell me sewing thread is handmade? Or sex toys is handmade? But they told me Persian carpet hand knotted, work of 6 Months is not handmade they closed my business they owe me money I had sell on process and no one there to respond my Question. I would recommend not to be there.

By Behzad G.
Question:

I need to communicate by chatting with blackredsquare

Answer:

If you go to the seller's site on Esty.com, you will see in the lower right corner of their site a communication box you can type comments or questions into. As with all of Esty.com seller's site, you should look at the entire seller's site before going outside of Esty.com for help. It saves you, Site Jabber and Esty.com wasted time.

By Charles J.
Question:

Has anyone used fairy paradise for the jewelry?

Answer:

Based in hong kong, I'm unsure about if its handmade or not. https://www.etsy.com/ca/shop/RedStarSupplies?ref=hdr_shop_menu

By F--k T.
Question:

Answer:

You should definitely open up a shop if you have time and try it out yourself. It is difficult to determine whether or not the Etsy selling experience will be good or bad since we all have very different experiences.

By Janet T.

Can’t see your question? Ask to get answers from the Etsy staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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