Etsy Questions & Answers

Here’s what consumers have asked with answers from Etsy staff and previous consumers.

63 questions answered

25% answered in 1 day

Question:

Why won't etsy support respond to emails? Why won't etsy support respond to emails?

Answer:

Even if you use the case system the support team will choose the side of the vendor in any claim trust me I was a customer for 10 years and spent over 10k using this site... but no more It just takes one bad transaction and I head for the hills

By Jean f. over a year old

See more answers (2)

Question:

Etsy's pay pal don't work. this happens because paypal protects me from a company with 1/5 stars? Etsy's pay pal don't work. this happens because paypal protects me from a company with 1/5 stars?

Answer:

I should work with etsy. Im confused by this question.

By kate f. over a year old

Question:

Is etsy a good place to order from, from the united states? Is etsy a good place to order from, from the united states?

Answer:

Absolutely! If you have any questions the sellers are happy to answer them. Each seller/shop is unique, so be sure to check the reviews before you buy of course. Personally all my buying experiences have been fantastic and I found shops I continue to frequent years later due to the one of a kind creations from talented artisans :)

By Anya N. over a year old

Question:

I'm thinking about setting up a store to sell a particular service. is etsy a good place to do that?

Question:

Seller refused to cancel my order even tho it hasn't been shipped due to "no cancellation policy". can i just refuse shipment? Seller refused to cancel my order even tho it hasn't been shipped due to "no cancellation policy". can i just refuse shipment?

Answer:

From my experience once the item is shipped and confirmed arrival by shipper it's yours... Etsy really sucks when supporting their buyers I'm an ex buyer once a loyal customer for 10 years

By Jean f. over a year old

Question:

I am a single mother and now after reading your reviews, i hope that i receive my items as it shows on my order.

Question:

I submitted ques to etsy and no response for 4 days plus page views throttled. is this their business model?

Question:

I am trying to purchase some aaa tanzanite strand from jaipur india, i read good and n=bad reviews about etsy so i am entirely confused patty I am trying to purchase some aaa tanzanite strand from jaipur india, i read good and n=bad reviews about etsy so i am entirely confused patty

Answer:

Not clear to understand. What purpose here to complaint

By Candace B. over a year old

Question:

Hi can you use a credit card on this site?

Question:

How long does shipping take?

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Etsy Questions & Answers

Why won't etsy support respond to emails? Why won't etsy support respond to emails?

Etsy's pay pal don't work. this happens because paypal protects me from a company with 1/5 stars? Etsy's pay pal don't work. this happens because paypal protects me from a company with 1/5 stars?

Is etsy a good place to order from, from the united states? Is etsy a good place to order from, from the united states?

I'm thinking about setting up a store to sell a particular service. is etsy a good place to do that?

Seller refused to cancel my order even tho it hasn't been shipped due to "no cancellation policy". can i just refuse shipment? Seller refused to cancel my order even tho it hasn't been shipped due to "no cancellation policy". can i just refuse shipment?

I am a single mother and now after reading your reviews, i hope that i receive my items as it shows on my order.

I submitted ques to etsy and no response for 4 days plus page views throttled. is this their business model?

I am trying to purchase some aaa tanzanite strand from jaipur india, i read good and n=bad reviews about etsy so i am entirely confused patty I am trying to purchase some aaa tanzanite strand from jaipur india, i read good and n=bad reviews about etsy so i am entirely confused patty

Hi can you use a credit card on this site?

How long does shipping take?

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