Etsy Questions & Answers

That is true and best way to go through paypal or credit card company that dealing with Etsy. Etsy Employees don't know what are they doing. And not able to do their jobs in timely manners so they suspend your account on other reasons like mine. You read those detail and Laugh.

If you want to return something be positive. Don't complain but request if you can exchange or please return and you will buy some other time.

Only pay by paypal and you will be all set.

If it's from china it will take 2 to three weeks. In most cases you will get it.it's cheap but takes time just use paypal to pay and don't worry.

Beware of this site. Everyone plays there own game. Some are not the best to work with. Before buying ask about shipping coast Even if it's listed. ASK ABOUT EVERYTHING AND ANYTHING. Save every message. The site Does not make it easy to contact them to make a claim. Just like fb sends you to a book to read on how you can do it your self, but no links to what they speak of. Cover your Butt. Each member "company" has the right to fully refund you or not. Buying online is something I will no longer do. Starting to become really hard. Just too many bad people. So many loop holes, too my excuses and so many sharks. THIS SITE WILL NO LONGER BE GETTING MY BUSINESS. I shouldn't have to worry about the person I'm buying from. ESTY should be checking up on their site. The only trouble I've had is with foreigners non US citizen (out side of America) all have gone wrong. Sending products that look nothing like the pictures or the price goes up, Then down after to pay. For me it only takes one time. That's just me though.

I agree with Steve J on this one. A lot of sellers on Etsy work from home in the evenings for extra money. Most of them are not big businesses with massive inventories so I would give them the benefit of the doubt. Give them a little more time and if they dont send it out then file a case with etsy

I was a seller on Etsy for approx. 2-3 years. I sell antique jewelry. Etsy has no US customer service phone number. I called the phone number listed but waited 17 minutes with no answer. You can email them but good luck on getting any response. Etsy overcharged me on seller fees. Etsy holds all money paid to a seller for 3-5 working days. They make money on our money. I left Etsy about a year ago and am very happy that I left. There are many small home crafty people selling on Etsy. I am a large antique jewelry dealer. I now sell at shows and on Ruby Lane. Ruby Lane is a wonderful seller and buyer site. I know that there are some excellent honest sellers on Etsy. But, there are also some dishonest sellers who will take your money, etc. Be very careful. Etsy WILL NOT stand behind either buyer or seller so you are on your own. Good luck.

I have also ordered many items from Etsy sellers and only had one major problem. I ended up taking my problem to the BBB (Better Business Bureau), and it was resolved in days. Other than that I have never been disappointed. I, like many here, use Paypal.

No one but Etsy can answer that question. You need to direct it to Etsy support as all shops are their own, and by different individuals. It's not like a giant store with one name or one owner.