Dot & Bo Questions & Answers

Question 1

Question:

I am about to place an order, though really pondering based on the above reviews. my question is, what in the world is a delivery surcharge? you are advertising free shipping, which code i used and it took $20 off, but there is a $40 delivery surcharge. that's crazy.

Answer · 2016-09-07T08:49Z

Answer:

Hi Judy, Thanks for reaching out! We're happy to help. Shipping surcharges are applied to furniture pieces that are heavy, large, or have angles that make them difficult to maneuver. The surcharge is in addition to the base shipping charge. Larger pieces are often heavier and take longer to move across the country, which means they cost more to ship. We hope this information is helpful! Cheers, The Dot & Bo Team

By Service D., over a year old

Question 2

Question:

I ordered 3 items a few days ago. one has been shipped to the correct address, the second it's been shipped to a wrong one, and the third, who knows what will happen. how is it possible?! i got the 3 items ordered together (so one shipping address!). fedex said only dot&bo can change the shipping address, but there's no customer center phone number to call, only email. what if i don't get a reply on time? I ordered 3 items a few days ago. one has been shipped to the correct address, the second it's been shipped to a wrong one, and the third, who knows what will happen. how is it possible?! i got the 3 items ordered together (so one shipping address!). fedex said only dot&bo can change the shipping address, but there's no customer center phone number to call, only email. what if i don't get a reply on time?

Answer · 2016-08-22T11:37Z

Hi Simona, Thanks for reaching out! We've located your email case and informed our Customer Relationships team. We will have a member of this team reach out ASAP to work with you on this. Very best, The Dot & Bo Team

Question 3

Question:

I was given a credit on an item that i did not like but i can't find that credit anywhere. my account reflects "0" credit. i thought i had a year to redeem it.

Answer · 2016-08-11T11:28Z

Hi Suzan, Thanks for reaching out! Our Customer Relationships team is happy to look into this for you and can be reached directly here: www.dotandbo.com/contact Very best, The Dot & Bo Team

Question 4

Question:

After i clicked once on a dot and bo ad, i was apparently added to the email list unbeknownst to me. now i recieve a ton of junk mail from them. i have already unsubscibed a month ago, and still get the emails. now each time i try to re-unsubscribe a box pops up asking me to put in my email to begin my "shopping experience". i want to be removed from the dot and bo email list please. otherwise i will need to report. please change the auto re-routing that is occurring when someone tries to change preferences or unsubscribe. After i clicked once on a dot and bo ad, i was apparently added to the email list unbeknownst to me. now i recieve a ton of junk mail from them. i have already unsubscibed a month ago, and still get the emails. now each time i try to re-unsubscribe a box pops up asking me to put in my email to begin my "shopping experience". i want to be removed from the dot and bo email list please. otherwise i will need to report. please change the auto re-routing that is occurring when someone tries to change preferences or unsubscribe.

Answer · 2016-08-01T09:50Z

I called 800-693-9937, pressed 2 for "placing an order" and told the representative I had been trying unsuccessfully to "unsubscribe" to their website but was prevented by a pop up blocker screen. She did it for me immediately and I got an email confirmation within about 1 minute.

Dot & Bo Questions & Answers

Hello, i was in the process of receiving a refund the same day that you closed business and i was in contact with staff member craig. i have not received the refund or any support whatsoever after the afternoon of sep 23rd. please advise and refund my money. thank you.

I have a $22,000.00 commercial order with dot & bo. my email requests for an updated status have all been returned to me. i now understand dot & bo has gone out of business. what do i do now?

Hi just wanted to follow up on an order i placed.

I received the sorry we're closed email yesterday, i have several items pending. will i still receive them? who can i contact?

I am about to place an order, though really pondering based on the above reviews. my question is, what in the world is a delivery surcharge? you are advertising free shipping, which code i used and it took $20 off, but there is a $40 delivery surcharge. that's crazy.

I was given a credit on an item that i did not like but i can't find that credit anywhere. my account reflects "0" credit. i thought i had a year to redeem it.

I want to unsubscribe to your website and the pop-up will not allow me to check the box to unsubscribe. i am prepared to file a complaint with the consumer protection agency if i cannot do this. this is illegal!

I placed an order earlier today and never received a confirmation. how do i check on it?

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