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I am about to place an order, though really pondering based on the above reviews. My question is, what in the world is a delivery surcharge? You are advertising free shipping, which code I used and it took $20 off, but there is a $40 delivery surcharge. That's crazy.

asked by Judy M. on 9/6/16

1 Answer
Hi Judy,

Thanks for reaching out! We're happy to help. Shipping surcharges are applied to furniture pieces that are heavy, large, or have angles that make them difficult to maneuver. The surcharge is in addition to the base shipping charge. Larger pieces are often heavier and take longer to move across the country, which means they cost more to ship.

We hope this information is helpful!

Cheers,
The Dot & Bo Team
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