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Here’s what consumers have asked with answers from DHgate staff and previous consumers.
Yes, fake. It has been verified by two shoe stores. Tags aren't right and coloring and patterns. But if you don't mind that, they are cheaper priced.
Don't waste your money. It is your wedding. That is not something you gamble on. Yes, their prices look appealing. It is too good to be true. You will not get what they are advertising. You will get scammed.
Hi Tammie! We have a lot of buyers who has great experience on purchasing wedding dresses on DHgate. At the same time, to make sure that you are getting the best buyer experience, we suggest that you purchase from Top Merchants or Premium Merchants. Since these merchants have more positive buyer experience than other sellers, they can be reliable on making your wedding dress. We also recommend that you keep your communication with the seller during the entire transaction. Since you will purchasing online, the key to a great experience is communication between you and the seller. Since they are the direct supplier and shipper of the item, the can send you detailed information about the dress, quotations if you have requests or confirmation if they can make the dress to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name or click on "ONLINE CHAT" to have a live chat with the seller. If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com. Regards, Samantha Customer Service Center DHgate.com
Dear Custome, This is Joyce from DHgate Customer Service Center. Im glad to assist you with your concern. For the shipping time it is due to the item you choose, the preparing time and the shipping method you use. If you choose the fast shipping method, like DHL you can receive the dress. After you choose the item, you can check the delivery time on the item page. Also you can contact with the seller by online or message and ask the seller when he can deliver the item to your location, then you can choose to pay for it or not. We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us. Regards, Joyce Customer Service Center DHgate.com
I bought one of their phones a couple of years back. The screen stuffed up the very first day. Good luck with yours, as for your question, No plans with these phones
Hi Stanley, We opened a dispute for your order since this was delivered in Liverpool.The seller is already notified regarding your complaint. If you cannot reach an agreement with the seller after 5 days, you can request for DHgate mediation so our Resolution Center can assign an analyst to help you resolve the case. 1. Log in to your DHgate account 2. Click "My Dhgate" link found at the upper right side of the home page 3. Click "My Orders" 4. Find the order under "Dispute Orders" tab 5. Once you find the order, click "View Dispute Detail" or "Pending Seller's Agreement" link 6. Please click "Escalate Dispute" button or "Request DHgate Mediation" to proceed.
Hi Natasha, Delivery on the item would depend on the processing time and shipping time. Processing time is the period given to the seller to prepare your order before sending it out. The shipping time is the period of the delivery. If you wish to receive the order sooner, please choose and pay for a faster courier. You can check on the processing time first so you will have an estimate on when the order will be sent out and you can choose the courier for your order to be used in shipping the item and it will indicate the estimated delivery time as well.
Hi MelEmz, Thank you for getting in touch! For your concern, yes, we do have our buyer protection program which we do not release your payment to the seller unless you receive the order and satisfied with it. You have the option to complete the order and confirm the delivery once you receive the item. You can also open a dispute to request for a refund if you have complaints with the order. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com
