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are buyers protected when they purchase online?

asked by MelEmz A. on 8/9/19

1 Answer
Hi MelEmz,

Thank you for getting in touch! For your concern, yes, we do have our buyer protection program which we do not release your payment to the seller unless you receive the order and satisfied with it. You have the option to complete the order and confirm the delivery once you receive the item.

You can also open a dispute to request for a refund if you have complaints with the order.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

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