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looking to purchase a wedding dress from DH Gate site. Has anyone purchased a dress from this site before?
asked by Tammie S. on 10/11/16
3 Answers
Hi Tammie!

We have a lot of buyers who has great experience on purchasing wedding dresses on DHgate. At the same time, to make sure that you are getting the best buyer experience, we suggest that you purchase from Top Merchants or Premium Merchants. Since these merchants have more positive buyer experience than other sellers, they can be reliable on making your wedding dress.

We also recommend that you keep your communication with the seller during the entire transaction. Since you will purchasing online, the key to a great experience is communication between you and the seller. Since they are the direct supplier and shipper of the item, the can send you detailed information about the dress, quotations if you have requests or confirmation if they can make the dress to your specifications.

When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name or click on "ONLINE CHAT" to have a live chat with the seller.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha
Customer Service Center
DHgate.com
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I don't know about wedding dresses BUT DHGATE ?
Be careful before you buy ANYTHING from DHgate. The first 20 orders shipped I had no problem. The last item shipped by suppliers MTLED8 was a disaster. DHgate supports their suppliers if there is a dispute. I was instructed by a DHgate dispute analyst to send the defective item back to the supplier and to prepay the return shipping.
From: njdispute2 <njdispute2@dhgate.com>
To: jim_lennox
Sent: Saturday, June 18, 2016 7:03 PM
Subject: : : Dhgate order 330530882

Dear Jim ,
This is Noe again.I checked your order and found seller click agree with your proposal:return&refund,so now you need to return the item.
For this dispute, well fully refund you when seller receives the parcel from you, so please send item(s) back to seller. Seller will be responsible for return shipping costs. You need to pay first, later we will refund your postage into your Dhpay account.
The following information needs to be provided to DHgate within 7 days (after seller provides their return shipping address to you):
Shipping company name and shipping tracking number;
Digital photo of the shipping label

Please return it via canada post.(the cheapest shipping method)

The supplier ( mtled8 ) denies receiving the item even when DHgate was presented with proof of receipt via the tracking number from the shipper. DHgate dragged out this dispute for over 3 3/4 months. (At 4 months you can not get your credit card company to resolve the matter by reversing the charges. I was lucky).
Their supplier MTLED8 ships products that are defective and did offer a 50% refund of the costs of the PRODUCT, BUT only if I changed my review of the company. In my opinion this supplier is at best a liar at worst a crook.
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No im sorry. I only order glass bowls for tobacco use only. I'M sorry I couldn't help.
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