Hi Stanley,

We opened a dispute for your order since this was delivered in Liverpool.The seller is already notified regarding your complaint. If you cannot reach an agreement with the seller after 5 days, you can request for DHgate mediation so our Resolution Center can assign an analyst to help you resolve the case.

1. Log in to your DHgate account
2. Click "My Dhgate" link found at the upper right side of the home page
3. Click "My Orders"
4. Find the order under "Dispute Orders" tab
5. Once you find the order, click "View Dispute Detail" or "Pending Seller's Agreement" link
6. Please click "Escalate Dispute" button or "Request DHgate Mediation" to proceed.