DealDash Questions & Answers

Hi Mary, ALL items on the site are brand new, factory sealed and come with standard manufacturers warranties. No junk here! Our team works with major retailers to guarantee the coolest selection of items. If you need anything else, please don't hesitate to contact me! Best, Adrian Community Manager

Hi Joseph, Please note that although signing up on DealDash is free, we have a pay to bid system where you must purchase a bid pack at first if you want to participate in the auctions. All purchases are made by users by selecting the item and entering payment details: http://screencast.com/t/cCUwHEZq5J For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work DealDash has a 100% money back guarantee on your first bid pack purchase and a winning guarantee. If you decide to give DealDash a try and don't win an auction with your first bid pack we'll return the bids back to your account free for a second chance. If you're still not satisfied with your DealDash shopping experience we'll be happy to refund your first bid pack purchase no questions asked. You can even keep any bids in your account or items you have won. Giving DealDash a try is risk free!

Hi Brittany, Thank you for getting in touch. I can certainly accelerate the process for you. Can you send me an email with your DealDash user name to my personal email? It is adrian@dealdash.com I look forward to hearing from you. Best, Adrian Community Manager

Hi Lisa! Thank you for getting in touch. If you do not win an auction you will not automatically get the bids back to your account. You have the option to use the Buy it Now button. By using the Buy it Now option you will get the item for retail price and all bids back to your account that you used in the auction. Users who take advantage of this option usually have a better experience, since they both get the item they initially wanted, as well as retain all their bids. If you do not want to use Buy it Now you will unfortunately lose the bids. We recommend our users to bid on items they really want, so that if they lose the auction, they can still get the item and their bids back. Let me know if you have more questions! Adrian Community Manager

Hi Marie. Id be happy to explain how the website works. We operate on the "pay to participate/bid model" so it's required that you purchase bids in advance. This loads up your account balance. You can check out our promotional bid pack prices here: https://www.dealdash.com/buybids Each bid you place takes away one of your bids from your balance and increases the price of the auction by 1 penny, then resetting the clock to 10 seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. If no new bids are placed and you are the final bidder in the auction, you win the auction at the final sales price. If you do not win the auction, you will see the Buy It Now button. By using the Buy it now option, you will get the item for retail price and all the bids you used in that auction will be returned to your bid balance. Users who take advantage of this option usually have a better experience, since they get the item they initially wanted as well as retain all their bids. Please let us know if you have any other questions and be sure to read more about us here: http://www.dealdash.com/how-does-it-work

Hi Richard. I will be happy to help you with that. In order for us to pull up your account, can you send us an email with your user name to support@dealdash.com We can also be reached via live chat 24/7 on www.dealdash.com/support

Hi Sarah. If you wish to browse the site before purchasing a bidpack, you are more than welcome to view the products we have to offer simply by clicking the DealDash logo in the top left corner of the page from anywhere on our site. Please let us know if there's anything else you need. We'll be happy to help.

Hi Michael. I'm sorry to hear there's been a misunderstanding. I will be happy to issue a refund for you. My email is adrian@dealdash.com Please send me an email so I can pull up your account and issue your refund.

Hi Judy. You can check our promotional bid packs on www.dealdash.com/buybids. We offer a 100% money back guarantee on the first bid pack purchase on the site, so you can give it a risk free try!