Borderfree Questions & Answers

Here’s what consumers have asked with answers from Borderfree staff and previous consumers.

14 questions answered

0% answered in 1 day

Question:

Why do they charge vat for a eu - eu transaction ??? do you know this is illegal ??? Why do they charge vat for a eu - eu transaction ??? do you know this is illegal ???

Answer:

I asked why they were adding IVA onto my goods when the goods come from the UK (I am in Spain) and they said that it is sales tax. When I order from other places in the UK it never happens! Borderfree are con men!

By Melloney S. over a year old

Question:

Hi , why do i have to pay vat if the store is based in uk and i am from romania ??? i have never paid vat for my orders before you took over .

Question:

Will i have to pay more for the item when it arrive to my country, barbados, although i have already paid for duties at checkout?

Question:

How do i set up an account with you guys for a company How do i set up an account with you guys for a company

Answer:

Find your and answer here: https://www.pitneybowes.com/us/global-ecommerce/cross-border.html Select the required service for your business and click the Contact Us button on the next page. Complete and submit the contact form and a Borderfree representative will contact you.

By Sandra K. over a year old

Question:

I cannot place my order at jc penny through borderfree canada.i have tried many times with no result. i get no confirmation and i am back to checkout

Question:

How do i track the item i ordered...why is it taking so long to ship? i paid...it should be on its way! How do i track the item i ordered...why is it taking so long to ship? i paid...it should be on its way!

Answer:

THEY SEND ME THE TRACKING CODE AFTER 4 WORKING DAY AND AFTER 3 DAY I RECEIVED THE PRODUCT

By cristina p. over a year old

Question:

A lawyer told me that an order is like a contract and target can be sued for breaking their contract. anyone know if this is true??? A lawyer told me that an order is like a contract and target can be sued for breaking their contract. anyone know if this is true???

Answer:

Ask the lawyer.

By Bryan M. over a year old

Question:

Hi i cannot place orders to,purchase from saksoffifth and bcbgmaxmara from australia via your site why not?

Question:

Hi, i have tried several times to purchase from saksofffifth and bcgbmaxmara and cannot place order. do sell to australia or not?

Question:

I made an order 1 week ago to bloomingsdales through my paypal account,.borderfree have taken my money out of my account and it says authorisation???

1234

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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Borderfree Questions & Answers

Why do they charge vat for a eu - eu transaction ??? do you know this is illegal ??? Why do they charge vat for a eu - eu transaction ??? do you know this is illegal ???

Hi , why do i have to pay vat if the store is based in uk and i am from romania ??? i have never paid vat for my orders before you took over .

Will i have to pay more for the item when it arrive to my country, barbados, although i have already paid for duties at checkout?

How do i set up an account with you guys for a company How do i set up an account with you guys for a company

I cannot place my order at jc penny through borderfree canada.i have tried many times with no result. i get no confirmation and i am back to checkout

How do i track the item i ordered...why is it taking so long to ship? i paid...it should be on its way! How do i track the item i ordered...why is it taking so long to ship? i paid...it should be on its way!

A lawyer told me that an order is like a contract and target can be sued for breaking their contract. anyone know if this is true??? A lawyer told me that an order is like a contract and target can be sued for breaking their contract. anyone know if this is true???

Hi i cannot place orders to,purchase from saksoffifth and bcbgmaxmara from australia via your site why not?

Hi, i have tried several times to purchase from saksofffifth and bcgbmaxmara and cannot place order. do sell to australia or not?

I made an order 1 week ago to bloomingsdales through my paypal account,.borderfree have taken my money out of my account and it says authorisation???

Can’t see your question? Ask to get answers from the Borderfree staff and other customers.

Is this your business?