Here’s what consumers have asked with answers from ASOS staff and previous consumers.
Hello Em, Yes it is true. The site has very poor delivery and customer service. I do not recommend it.
Complain about Asos through the Retail Ombudsman, if more people complain about companies like Asos they will have no choice but to improve their service to their customers.
Look, as I wrote here I shopped with them many times and I was never disappointed. I don't know where you buy from, but I live in Italy and it doesn't take more than 4-5 working days for them to deliver the package. If you're concerned about the quality, well, it's not really top-notch, but considering the price it's really good (you can't expect Max Mara quality from a shirt you paid 20 euros). As for the fit be careful because those are UK sizes and they are definitely NOT vanity sizing! Meaning: when you read "model pictured wears UK 8" you may think "they're lying, she's clearly a 6" but they're actually not in most cases. I have a body similar to that of most of their models, I ordered size 6 twice and it was a tiny bit small. So size accordingly. All in all I trust them and I like their product. Perfect low-cost site to shop from online.
It depends on where you live I guess? I live in Iowa and most of the times it says it ships from New Jersey. The longest time it ever took to ship to me was 7 days but I've received it in 4 before
Their products are good. I have been buying from them for a long time. What you see is what you get.
In my experience, I have ordered three times off of Asos, and all three times my order was extremely late (by up to a month), they have apologised and guaranteed it won't happen again every time but it always does.