AliExpress Questions & Answers

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Here’s what consumers have asked with answers from AliExpress staff and previous consumers.

253 questions answered
19% answered in 1 day
Question:

I'd like to know if people in the usa or canada are having problems with their packages from ali express clearing customs. i had a package sent to brazil confiscated by customs because of a counterfeit item.

Answer:

There have been a lot of negative reviews here where people are getting shoddy merchandise and, because the shipping takes so long, by the time they get the stuff, it's too late to return it. AliExpress is full of counterfeiters and thieves, so doing any sort of business with that site is exceptionally risky. You'd be better off supporting your local economy to be honest. That cheap price you're paying is directly equated to the quality of merchandise.

By Jolie B.
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Question:

Is it a scam

Answer:

It depends on who you deal with. I have dealt with 3 sellers - 2 are terrible, and 1 is great. I would definitely deal with the good seller again - he is honest, and I have bought 5 or 6 items through him and everything went fine. But the ratio of bad to good sellers leaves me very uneasy. I don't think I would buy from Ali Express again, unless I only dealt with the 1 good seller I have found. Getting your money back is a real tedious and protracted process. I'm glad I paid with a credit card and put the transaction into "dispute" - honestly, I doubt if I would have recovered my money had I not done this.

By Bert W.
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Question:

Answer:

All my co writers to this site are right, its a complete knock offs. Suggest, if you are bent on buying from this site, Pay by PAYPAL but make sure the money is transferred once you are satisfied. The seller will not answer your problems and may not return your hard earned money. There English is pigeon English. Worst you may be blamed for it, as it happened my case. Please be careful and pay heed to other writers who have advised you. Best of Luck.

By Vinay S.
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Question:

Are the sizes at aliexpress the same as in the usa? re: hockey jerseys

Answer:

Australian woman size 14... Even XXL from Aliexpress can be a bit snug

By CAROLYN r.
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Question:

I would like to order from aliexpress, but my product has no description on size and material specifications. just a picture. please advise what to do?

Answer:

You can send a message to the seller. Also, check the feedbacks to understand the quality of sellers :) if it does not seem reliable, do not order and just look for another seller which sell the same product.

By iwe n.
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Question:

Ive been given a fake tracking code from ali express should i just get a charge back or is that not enough evidence

Answer:

If item does not arrive you need to prove to Aliexpress you did not get it. A letter from the carrier/Post Office is needed by them. I recommend contacting your Card provider not Aliexpress as in my experience you get nowhere with them.

By Paul M.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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