AliExpress Questions & Answers

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Here’s what consumers have asked with answers from AliExpress staff and previous consumers.

253 questions answered
19% answered in 1 day
Question:

Hi, is it real site?

Answer:

Hi! Yes, the site is real but if you want to buy from there, I recommend that you don't spend to much money and buy only unexpensive stuff, because you may get your product with default and without your money back!

By Luis M.
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Question:

Has anyone purchases bridal gown from aliexpress? if u had a good experience can u recommend me the best store with some pics plz

Answer:

No I did not, but I don, t recommend it because the pic it not the same

By hyder h.
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Question:

Have ordered and paid over $200 for a phone which i did not receive and after over 10 messages to the seller still no answer. they supplied a tracking number which was false and dhl said has never existed. i think this is a total rip off site. no way to talk to anyone at aliexpress. site should be closed down they seem to be thieves. how do you communicate

Answer:

I think it is time to go to the "next step". All of you living in USA and scammed by AliExpress must report to the FBI. The FBI also have office in China - let them sort out AliExpress with the Authorities in China.

By Morgan M.
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Question:

How do i know if its very fake looking or not

Answer:

You cannot, verify if this seller sells only one thing, then you are probably being taken for. It is a good idea not to order clothing from this site, sizes are usually for Asian, who are so much smaller than we are. It takes about one month for delivery. Keep in mind Alibaba and Aliexpress is like a mall for all kinds of stores. Be ready to loose the money!

By Connie R.
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Question:

Suppose i got a fake samsung note 2 phone what should i do

Answer:

How you can expect a original samsung if you buy at alie express. This site sold only fake!

By fab c.
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Question:

Answer:

The truth of the fact is that if anything happens you will be left out of pocket because aliexpress always sides with the sellers and don't protect buyers. They are very quick to respond to queries before they get your money, after that they will simply not respond to your e-mails. They are only interested in getting your money that is the main reason that they respond quickly to enquiries(sellers have got 2 faces), and in many cases they can even use your credit card for their shopping sprees without your consent, SO PLEASE DO NOT ENTER YOUR PAYMENT INFORMATION OR YOUR ADDRESS INFORMATION AS THIS INFORMATION COULD BE USED FRAUDUDENTLEY

By ivan v.
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Question:

I order 9 items including watches, clothes and jewelry. i live in mississippi and my question is how fast will those items come and do the clothes come as i ordered them?

Answer:

You will not receive anything, they only want money, it's a bunch of robber Alibaba, AliExpress and don't forget finally AliPay! Those Chinese crooks are getting rich due to the ignorance of the West!

By Dirk v.
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Question:

Why costumer service people have very pure information about sellers?

Answer:

I'm not sure what you mean. Every Tim I called customer service as they call it, I got no service. Just the run around and more and more lies. They are Chinese tip off artists. Just look at their over all reviews, I wish I had. They stole plenty from me. STAY AWAY. YOuve been warned!

By Erik L.
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Question:

Any positive experiences with women's shoes?

Answer:

No intention to buy shoes there! Nothing that comes in contact with skin! Here news papers reported skin alergy. Had very bad experience buying from aliexpress and lost over 600 dollars and never got answers to my emails and letter sent to the VP customer service.In addition i am left with 2 indoor cameras out of specs! It is theft organization not a retail service organization to customers and their good dollars. Recommand you stay away. Ben

By hamed b.
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Question:

How long will it take for me to get my order placed almost two weeks ago?

Answer:

I believe it won't be much longer. I got mine in 2 weeks from ordering custom made to Australia. Really happy

By Daphne r.
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