AliExpress
Questions & Answers

Suppose i got a fake samsung note 2 phone what should i do

Asked by Dudekula B. on 8/21/2015

18 Answers
fab c.8/21/2015

How you can expect a original samsung if you buy at alie express. This site sold only fake!
Danny J.8/21/2015

To be honest man they don't really care about the customer your pretty much out of luck unless you filed a complaint before the time ran out than possibly but I doubt it they seen to work with the sellers and must get a cut
hamed b.8/22/2015

File a claim with seller and ali express and submit your case to your credit card provider. If you paid with credit card you can ecpect a refund AND PLEASE ALL, STOP BUYING THRU ALI EXPRESS.
aris t.8/21/2015

Go to a store which sells Samsung phones and get a certificate in English that the phone is fake. At this certificate must be written information about the phone, the store which gives the certificate, a phone number and indernet adress or e-mail (of the store). This is difficult because most stores deny to provide it due to you did not buy the phone from them. Then open a dispute providing this document to Aliexpress. As you understand you need something to verify that the phone is fake and this is, in your case, a friendly store. To my experience all phones I bought from Aliexpress were fake but the people who asked me to buy for them knew this option before place the order...
D D.8/21/2015

Did you get a fake one. Or you think it will be fake?
ahmed a.8/26/2015

Everybody did an order on Aliexpress and when he received the product, it was not like description, he has to do a denounce in the nearest police office, we have to be all against this bad site which sells products for bad Chinese sellers with no warranty.

For me I did already 2 denounces against Aliexpress and Great bee tech, one In Italy with date 26/08/2015 number 65731/2015
And one in France with date 21/08/2015 and every where I go I’ll do new ones.
&
Soon a facebook page
Aliexpress victims

Im not even sure if this is a serious question but... it will list as "authentic" and I've yet to find a fake Samsung phones on Aliexpress... You can find iPhone look-a-like but it won't say iPhone on titles.

If you buy a Samsung Galaxy you will get a Samsung Galaxy not a copy one and no price won't be ass cheap.
Vinay S.8/22/2015

Please read the answers that have been candid from people who have been conned. As they coorectly pointed out DO NOT BUT FROM this Company, specially costly goods, even though they look attractive at a price. If you must buy, buy cheap stuff, and you do not lose much money. Pay by PAY PAL but confirm with them that money is released only when you tell them. I am also a conned customer, so please pay heed. Thank you
Scott S.8/21/2015

You could try reporting it to AliExpress but don't expect much. I have never had any issues resolved by contacting customer service. All they do is make excuses for the sellers and remind you that AliExpress doesn't actually sell anything. Good luck with that.
ivan v.8/21/2015

Chinese vendors on aliexpress/alibaba are thieves (1): They will sell you a conned phone, examples: not working/with errors in it/inferior software/cheap camera(possibly only 1 mega pixel), fake battery.And apart from that they can send you a fake tracking number or even not dispatch to you the phone with constant run around and false promises NOT FORGETTING THAT A SELLER SHOULD NOT CALL YOU "MY FRIEND", lastly IF THEY BEG YOU TO CHANGE YOUR RATING TO 5 PLEASE DO NOT DO IT because even if you change your rating to 5 THEY WILL NOT GIVE TO YOU THE MONEY BACK.

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