Airbnb Questions & Answers

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Here’s what consumers have asked with answers from Airbnb staff and previous consumers.

56 questions answered

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Question:

How much is the average cost of staying at an airbnb? How much is the average cost of staying at an airbnb?

Answer:

325.00 nightly plus extras, use caution because you could also have extra cost after booking.

By Jeff D. over a year old

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Question:

If tenant destroy the house in some reason, will that can be taken care by airbnb If tenant destroy the house in some reason, will that can be taken care by airbnb

Answer:

By thinking about AirBnB reputation and history, I believe they would not personally take care of costs. They have an easy time receiving money, but the HARDEST most impossible-like time giving it back. I'm genuinely very sorry for you if this is what you're going through.

By Jonathan B. over a year old

Question:

So what do we do when your hosts cancel last minute So what do we do when your hosts cancel last minute

Answer:

You should get ALL of your money back, and then, basically, you have to find another place to stay, if there is one, or cancel your trip! Airbnb doesn't take responsiblility for the whims of a bad host! I found that out first hand, on July 1st, when a host, who only had a small bedroom and shared bath, in his small home, decided to use covi18, as a lame excuse for cancelling last minute on me!

By Susan W. over a year old

Question:

I am thinking about being a host with airbnb. i was able to rent from a host in ok.its no longer available.i loved her set up.how can i get that look I am thinking about being a host with airbnb. i was able to rent from a host in ok.its no longer available.i loved her set up.how can i get that look

Answer:

Just post your property on Facebook Marketplace. It's wayyyy better than risking it with this awful company.

By Jonathan B. over a year old

Question:

I am considering hosting - and i've heard good and bad about airbnb. is there good customer service? are there good safety standards? do they treat their hosts well?

Answer:

For your own good - Stay away! There is no Customer Service or Protection what so ever! This is a rip off! I had renters who partied and trashed my place and sustained damages... Called Airbnb asked for advice, they said not to worry and take pictures and give estimates, but then when I provided all the possible suppotive documentions: police report, pictures, estimates for repairs, statements... They declined my claim without any explanation! Not a dime for repairs! The proterction policy they have is a Joke! A sham! It doesnt exist! Beware!

By Jen J. over a year old

Question:

I have never used airbnb and don't understand why some rentals offer a limit of 4 guest but have 3 bedrooms and beds in each. why? also if i rent a condo or house for myself and my wife and myself but have my son and his family visit for a short time, do i need to list the total people? I have never used airbnb and don't understand why some rentals offer a limit of 4 guest but have 3 bedrooms and beds in each. why? also if i rent a condo or house for myself and my wife and myself but have my son and his family visit for a short time, do i need to list the total people?

Answer:

That I agree with, when a Host places a limit on the number of guests he has a valid reason to do that and we should respect that. He is being very clear and we should respect his honesty. There are quite a few out there that "might" accept your requirements

By Hillar B. over a year old

Question:

What happens if a guest overstays? What happens if a guest overstays?

Answer:

Well you should book the days extra on your calender but dont hold your breath airbnb probably wont pass on the extra cost and you will be fighting for payout like we are

By Rochelle V. over a year old

Question:

Our apt. host has disappeared we cannot reach him...... now what Our apt. host has disappeared we cannot reach him...... now what

Answer:

Happened to me. I had to just book a REAL hotel! More expensive but at least no surprises! Make sure you get your money back.

By Tamau R. over a year old

Question:

What are the fees and charges for using your services? i and in perth western australia. What are the fees and charges for using your services? i and in perth western australia.

Answer:

Usually the standard amount plus cleaning fees and taxes

By Tamau R. over a year old

Question:

If i rent what guarantee i have in case i don´t accept the apt? and how long it will take to get my refund? If i rent what guarantee i have in case i don´t accept the apt? and how long it will take to get my refund?

Answer:

You could never get your refund. I wouldn't do it. They are a shady company with no moral compass.

By Sal C. over a year old

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Airbnb Questions & Answers

How much is the average cost of staying at an airbnb? How much is the average cost of staying at an airbnb?

If tenant destroy the house in some reason, will that can be taken care by airbnb If tenant destroy the house in some reason, will that can be taken care by airbnb

So what do we do when your hosts cancel last minute So what do we do when your hosts cancel last minute

I am thinking about being a host with airbnb. i was able to rent from a host in ok.its no longer available.i loved her set up.how can i get that look I am thinking about being a host with airbnb. i was able to rent from a host in ok.its no longer available.i loved her set up.how can i get that look

What happens if a guest overstays? What happens if a guest overstays?

Our apt. host has disappeared we cannot reach him...... now what Our apt. host has disappeared we cannot reach him...... now what

What are the fees and charges for using your services? i and in perth western australia. What are the fees and charges for using your services? i and in perth western australia.

If i rent what guarantee i have in case i don´t accept the apt? and how long it will take to get my refund? If i rent what guarantee i have in case i don´t accept the apt? and how long it will take to get my refund?

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