I am very pleased with the customer service and RMA service of TMART. (in 123 reviews)
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I read the email quotes from Tmart and they were EXACTLY the same I got, no variation. The item seemed ok initially (smart health bracelet) but the only thing that actually worked was the clock part. REALLY? Nothing heard from them and I expect my $ are gone but they don't seem had a reputation to protect anyway. Yes, it's cheap but not working is never a bargain!
I stayed away from Tmart for a year then i decided to give them another chance.i bought a remote control for my android tv box.it did not work i email customer service after about 5 emails back & forth ,now they want a video to see why the remote control does not work.a video. isn't that funny? they do not let you put a negative review on their site.also they tell you item coming from USA but after placing the order they will ship it from China,
I ordered a "watch repaair kit" 5 weeks ago and never heard about it since.
Horst Pokorra, Oakhurst, CA 93644
I ordered a battery for my laptop. The part was located 1hr. driving distance from my address. They sent it by FedEx and it took 4 days to arrive. FedEx handed it off the the USPS after holding it for 3 days. Unreal. I always have problems with FedEx delivery's. I need to remember to ask who's delivering before ordering.
I was informed a few months ago im a VIP i was told my order was on the way and given a tracker no.I have checked with Track17 and my local Post office they have no record i contacted Tmart 6 times they said its on the way or give it another week and several times i was told to check with post office.3 weeks ago i ordered same item from TomTop it arrived yesterday.So much for being a VIP (having spent $100s with them) i will never deal with them again.bernardjk
I am aa police officerand I nended a few things at work. One, a battery for my laptop. An AC/D.C. cord for the lap top and I bought a vehicle dash cam. It took three weeks to get the camera. And when it came it was missing the dash mount but the plastic baggie was in the box for it just empty. The screen was very scratched to. The battery was no where compatible with my lap top as described. Not even close. The power cord was cheaply made and kept falling out of my lap top. I tried to send it all back but got a lot of grief. I spent alot of money with this co. Never again. If you do business with them your taking a big chance.
I bought in this store the Phantom 3 Advanced with the extra battery half a year ago and they still have not sent me all the parts of my order.
On may 14 I paid a quadrocopter with an extra battery on the site Tmart.com and 16 may came a letter from email@example.com:
we will ship out the product with only 1 battery on 2015-05-17 or 2015-05-18 firstly
Then for extra battery ,we will ship out extra battery on about 201--05-30
Do you agree with it ?"
I agreed and in the end, sending also had problems, after numerous altercations they send almost a month after the order, passing the time until 11 July.
Quadrocopter came to me quickly, but an extra battery they still didn't even try to send. Many times I corresponded with customer service "Tmart", but no further promises had not moved. After that there were a lot of conversations with them and the replies from them, mainly they stated that there is no battery available or promised to send it.
Last time I asked them in mid-September about the timing of the sending battery, by the time it was available on the website for a long time, to which I replied on September 24 from the address firstname.lastname@example.org:
Dear Valued Customer,
Thanks for your email; it is our honor to help you.
We have checked rest item still processing ,we will push our guy try their best to deal for you and ship it out then inform you via email .
Looking forward to hearing from you.
Has already passed half a year from the date of the order and almost two months from the date of their last promises, no notification of shipment or even the parcel I still have not received.
Make your own conclusions about this shop "Tmart"! Thanks!
Have a nice day!
15 Nov 2015
Yesterday I wrote a letter to customer service Tmart with compliments about my order is delayed for half a year and the question of when did I get my order completely.
To which I replied: battery is discontinued now
Full text of the letter:
14010078 is discontinued now, what about cancel and refund to you ?
Next, go to their website and find the product in stock http://www.tmart.com/12.4V-4480mAh-Lithium-Battery-for-DJI-Phantom-3-Professional-Advanced-White_p328828.html
I wrote to them about this "misunderstanding" and offered to just send me a battery, because after waiting for half a year it makes no sense to retreat. Expect to continue.
Tmart sent me a message after i posted my review regarding their disappointing services and i contacted them as i was ask to but up till now i still haven't gotten any response from them. The phone is not real and their email, no reply.
Don't fall for their tricks cos they are full of lies. Ove 4 months now still haven't gotten either my order nor my money.
What a big shame to Tmart.com
I waited 35 days to get an AC adapter for my computer. I was free shipping so no problem. When it finally arrived it didn't even work. So I emailed customer service and they got back with me within the day, but 9 emails later and they still will not give me a refund. First they want a description, then they want a better description, then they want pictures? It seems they are just trying to tire me out until i give up on getting my money back. I just wanted my money back for the broken product they sent me, it shouldn't be this hard.
Again this company, still lets its customers down, despite replying to my email on sitejibber when I tried to contact them with a view to sending back , the unsatisfactory goods still no forthcoming help from them, they are overpricing customers for items that are cheap and shoddy, they won't let you return anything without a return merchandise number that you can only get from them, and guess what they then never reply to any of your emails and you do not receive the return merchandise number to get your refund and you are stuck with substandard clothes that are poor quality, ill fitting and not worth the money you paid for them.
Have purchased many items from this company over the years. I have to use them sometimes, though reluctantly, because they have some items that I really need that I can't find elsewhere. Here is my experience, Slow shipping times on 80% of the orders. Even though they provide tracking numbers, it will not actually ship out until 3-4 days later, then by slow DHL.... When you finally do get the items approximately 20-30% don't work. Trying to return them is a lot of hassle. They're agents are all in china so you'll get broken english generic replies to everything.
I have nothing against China sellers, I've dealt with many great ones. However this company really makes them look bad.
They sell online under a lot of different names. This the company that makes people not want to buy online anymore.
I purchased a battery for my laptop inspiron N5030,when it arrived it did not work,contacted Tmart and they send a list of laptops it did fit alas my model was not on list ? but it was previously, I sent them a copy of my sales invoice it clearly states that it fits my laptop, they then sent me instructions to go through with my laptop after trying for a few days it still never worked, contacted them again and they are now telling me I ordered the wrong product??? despite my model being on invoice and still on their website.
please be aware and do not fall into this scam,stay well clear of them.
Update.. just received this email from Tmart.. Dear Valued Customer,
Thanks for your email; it is our honor to help you.
We'd like to tell you that the item is divided into many categories.
And the one you bought cannot used for your computer.
YOu can check it in the website.
Looking forward to hearing from you.
below is their sales invoice which clearly states the battery fits an Inspiron N5030..
Here is the details of your order:
Order #: 151009D4JRGR
Order Date: Friday 09 October, 2015
New Li-ion Battery for Dell Inspiron 15R N5010 14R N4110 N5030 M5030 M5010 N5040
SKU: 83004933-001 £14.26 £14.26
UK Free Shipping: £0.00
Order Total: £14.26
What more proof do I need? but they wont honour a refund ???Please do not purchase anything from these fraudsters!!!
Update 28/10/2015, after I posted my review on sitejabber I received another email from Tmart they contacted me and offered me refund or re send another battery, I opted for refund and I can now confirm I have received this refund.
just a pity it took so long,but at least they refunded me.
I just placed a order from Tmart and they said it was shipped ! I got No Tracking Number only a email that said it was shipped ! I don't know how it was shipped who the carrier is ! NOTHING ! I will never get Anything from these people again ! ! !
I have purchased from T-mart for years with satisfaction so I recommended the SJ4000 Action Cam. to a friend. He bought two and gave me one. They were both junk FAKES.
Horrible Video Quality. Horrible Battery, Not what was advertised. No firmware upgrade capability. Cheap plastic parts. I own a real SJ Camera and this is total junk compared to the real item. It is not worth the trouble to get a refund so my friend just wants to eat the loss. But you should not go through this Fake Crap. Don't buy from T-mart. THIS IS A FAKE! They have lost me as a customer because I figure everything they sell is probably a FAKE.
I ordered a moon in my room night light $15 value for my son and the tracking showed that i received it, but i didn't. I checked with my neighbors and i found out that the neighbor across the street received it. The neighbor told me that the shipping information was damaged and they couldn't make out the name or address, so they took it to the post office. The post office has no record of it after the delivery to my neighbor (tge tracking shows that they delivered it to me, but didn't). Part of the tracking was Fedex and they have no record of it after the delivery to my neighbor either. After many horribly inconsiderate emails from Tmart telling me to contact the post office and Fedex for proof that i didn't receive it, which i did, i can't for the life of me figure out how that's even possible. No one has record of this package and i absolutely didn't receive it. I will never order from this company again and i just had to pay another $15 for a night light for my son again from Ebay because Tmart isn't willing to do anything for me. The worst customer service experience i've ever had. I worked customer service for many years and this company should be put out of business because they don't even know the meaning of "Customer Service."
After having a little rant how unsatisfied I was with dealing with this company, they issued a replacement before recieving the old broken product & have received it today. They sent me a delivery label so I didn't need to pay postage which was brilliant but, the staff won't give you full information such as tracking number for new one as they said there wasn't one. They also asked the tracking number of the one I sent back, I gave it them 2 twice before they picked up on it on the 3rd time of telling them so communication wasn't great, but quick to receive a new one after I sent product on 23/09 & received a new one 28/09 & there was a weekend in between. Overall I'm pleased.
I ordered a clarinet. TMart's order system put in the wrong address, so the package was sent back to TMART. I was told I had to pay to reship the package to me, so I paid. Then I was told the item is out of stock. I asked them to just reship my package back to me, but they wouldn' t do it. Then they offered me an 80% refund for an item I never received. They are corrupt thieves. Not surprising for a Chinese company. Stay away from this site.
I ordered a quadcopter from tmart. It was lost/misdelivered, and I never received it. Tmart does not use insurance for their deliveries. If your package is lost/misdelivered, you're out of luck and money. When you place the order with them, fully expect to lose that money.
Their shipping method is stupid: They give your item to FedEx, and FedEx gives your item to the post office for actual delivery. If your package is lost, it will be YOUR responsibility to track down who lost the package. Good luck getting anyone to admit guilt. Tmart won't refund your money without a misdelivered mail letter. Good luck getting that.
Please do not buy from this company. I ordered something 4 weeks ago. It says package is still pending. I contacted the "live representative" which was never available.. and no email response from customer service, no phone call. and still no package. VERY disappointed. This was a very important product that I needed and paid alot for. Now im not sure what to do.
It's criminal. They send me an item which is the wrong thing, finally get an RMA after 3 attempts and sending photos of the item twice, and then only issue a partial refund. They have a 90 day policy stating they will even reimburse return shipping. I didn't even get my money back on the item.
Up till now I have been very happy with tmart ,But after my last purchase I am not happy at all.I purchased a 7" Tablet for AU$57.00 Was told that I had got one and you know wait for it to come ,Well 2 to 3 weeks pass and the au plugs turn up but no tablet ,So I go to paypay to contact Tmart to find out where the tablet got to. The next thing I know paypal tell me the disput has been fixed .Tmart refunded my money and say they are out of stock ( after 3 weeks of nothing ) and go to our Webb site and buy another one again ( they have them their black ones not white ) but now at AU$92.00 .I have tried 3times to contact them on chat ,but it's ends my message and says we will answer in 24hours ,Well bull to that .No chat working.So Pissed off ,been buying for awhile but think this will turn Me Off .
I ordered a pen and tablet and payed for DHL express shipping. They say that my shipping address is wrong which it isn't. Their live support is down and has been down for over a week. So no real way of sorting this out. Unbelievable
As of now, they claim they will refund me for the purchase but not for the DHL shipping. The shipping amounted to $54 of a $143 spend. Their reason, I gave them a wrong address! I am at a university where I am constantly receiving packages at the address given. They could never supply me with a tracking number so my feeling is this seems like a scam. Additionally thus far I have not received the refund for the item either
Their shipping is untimely. Their customer service is atrocious. There is an obvious language barrier. They also do not provide a telephone number for this reason. They advertiser a 180 Day Free Warranty but they do NOT offer a warranty. I can not express how many efforts I made to try and resolve a warranty issue over a $5-$10 part with them and they told me once you receive the item it is not their fault OR responsibility to replace any faulty items. They clearly do not understand the definition of WARRANTY. I did some research on them after the fact (my own fault) and found they have BBB complaints as well as many listings on The Ripoff Report for many reasons.
Tip for consumers: Do not expect to receive your item on time, or in working order or for any assistance from customer service. FYI they only provide Customer Service online through a chat box. You will also experience a language barrier in communication.Ask Ross about Tmart
Poor service & difficult to work with customer service. Sslow/poor shipping. It took over 2 months to receive merchandise and received wrong/not as described merchandise. Merchandise was missing item and I still haven't received the other product. Even after contacting customer service and they told me that they would ship it out promptly. DO NOT ORDER FROM TMART.com!!! BUYER BEWARE!!!! Waste of time and money.