Overstock.comReviews 1,319

Purchased a crappy product and no one responded to my multiple attempts to resolve the issue. The arbor was janky and is already rusting after a few weeks. We live I. A dry climate.

They put our Toll free # on their email where they say if you don't see your return label call this # We are a Termite Company and have been getting their calls for the last year. I call them we sent a cease and desist letter and they still will not charge their email.

Returns are impossible with no regard to customer satisfaction. Customer assumes ALL expenses and liability!

Make sure to read and review the return/exchange policy before ordering any product from Overstock. I bought a rug, which was too big for my dinning room. I requested an exchange for smaller size. My request was denied.
I received an Email stating that I need to pay $51.28 for the cost of the label. The amount will be deducted from the amount of my refund.
I recommend to order from Amazon or directly from the store. Stay away from this site.

Bed, Bath, and Beyond (Overstock.com) refuses to delete any of my information, including the credit card on file and account on the website. They claim they need everything stored for 4 years for business purposes.

I understand the info on the internal database cannot be deleted for tax related reasons, but under the California Consumer Privacy Act, BBB is required delete any information that they can. No other company has refused this request.

If you face this problem, contact the attorney General and https://cppa.ca.gov/webapplications/complaint to voice your concern over BBB storing your personal information.

Once again, Bed, Bath, and Beyond (Overstock.com) is refusing to delete any of my information at all.

Over several months ago, after I received a late fee, I called to complain that I never received a card or correspondence with my account number so I could set up autopay. The rep said he would send me what I needed but would set up the autopay for me. Well, I never received anything and the autopay was only set up for 3 months! So, I called AGAIN, and there was another late fee!+ I tried to explain this different circumstance but the rep just kept going on about I already received my time allowed to take off late fee! I paid it off, closed the account, and will never shop Overstock again!

4 weeks, no delivery. Customer service does not fulfill their commitment to correct the issue. I am filing fraud with my card issuer. No item delivered and $2200 removed from my account!

I have purchased many indoor and outdoor rugs from Overstock over the years and have never been disappointed. The customer ratings are very helpful when making choices and their selection is unmatched.

I purchased a side board with a price of $349.00. With their magic coupons I paid $314.99. After 5 days and delivery of a 140 lbs item the coupon price changed to $262.49. That's a $50.00 difference. When you complain they first blame it on 3rd party seller and after a week of calls and texts tell me they can't adjust price. You have to keep repeating your problem to some AI live robot and they just respond the same each time I will never purchase from them again. Amazon always handles any issues.

I ordered a couch and it never came and they told me someone dropped off outside my apartment door. (As if a couch is something that someone would just leave outside an apartment door) I have a picture of them telling me that they left it outside my house. (This is a 920 dollar couch) They won't give me my money back and now I'm going through a credit card dispute. Whoever is considering using them should know that giving them money is exactly like doing a Facebook deal- you run your risk of paying for something that you won't get. This is beyond aggravating and time consuming. It's now at the point where I'm tape recording phone calls with them and taking pictures of conversations with them should I need to file a lawsuit. This is a very upsetting situation.

Do not buy a mattress from Overstock or probably anything from Overstock unless you are 100% certain you will keep it! I bought a queen Slumber Solutions mattress in plush. The mattress is NOT plush but VERY firm. I can't return it or get a refund because I opened it. Please tell me the heck am I supposed to know your mattress sucks if I don't open it?! If I knew the product you sell sucks, do you really think I would have bought it to begin with?!
Stand behind what you sell!

Buyers Beware! I have been an Overstock customer for a number of years but have now deleted my account because of poor customer service and anti-customer return policies (as well as much higher pricing than other vendors). I requested to speak to a customer service manager via email and in phone calls several times to discuss their return policy which I believe was not properly followed in my return. The CSR ignored my request on the phone and my emails were ignored. Again, buyers beware!

Their customer service and returns is a nightmare! It's worth it to pay a little more elsewhere. If they mess up, they put the responsibility on you.

I am actually shocked at the ineptitude and lack of any responsibility from Overstock customer service. I moved and did not notice my address did not save. I contacted them and canceled my order before it shipped. I corrected this error and repurchased it and I saw my address was correct. I then get an email the following day that it shipped to the wrong address. I have been trying to fix this problem for almost two weeks. I am told they are contacting the seller and get back in2 days. Now I'm told it's all my fault and contact the shipper. UNBELIEVABLE. Never will I purchase anything from these clowns again.

We bought a rug from this dealer. Great price, looked good online. But when it was delived it was not very good. Had to pay a fortune to return it!

DO NOT BUY anything large from overstock.com! I bought shower doors a month ago, today... exactly 4 weeks later they cancelled the order saying no stock. REALLY? How come its showing you have 9 in stock and I can verify it with a phone call to your customer service people. I asked for a supervisor and all he could say was I will investigate it and Sorry. Called me back to say Sorry again...You will have to reorder it again and wait another 4 weeks. WTF you guys suck

Ordered a thermocouple for a project and paid nearly $5 for delivery of a part weighing only a few ounces. After nearly 3 weeks without delivery I was forced to purchase the part locally as I was on a deadline. When I finally received the part I asked for a return and was told I would have to purchase tracked return delivery from USPO. As that cost would negate most of the refund I sent it back 1st class mail in a padded envelope, clearly addressed to the return address they provided. It has been over a month since I mailed the part back and I'm now out the money AND the part as they claim they never received it. What a complete waste of time and money. I will NEVER again purchase anything from this company

They're mostly good but one thing prevents them from being a 4 or 5 stars company, their return policy.

I bought a chair, it arrived and was total trash, had a yellow stain on on the white center, legs were uneven, just garbage but on top of that, I get banged out for $22 to return it.

With the risk of an online purchase not meeting expectations,I won't be buying anything again from Overstock if I'm on the hook for shipping costs.

Product I received had missing parts. We tried to buy some from hardware but two major crossbars are missing. Now they say we don't have the parts, take the whole thing apart, find a box and pay the postage to send it back to us. If it is this bad, and you can't fix it then send a new one. You get various coupons, many which are expired. How is it fair to charge different people different amounts for the same product. My other purchase which was a vacuum was of poor quality and seemed used. What does Overstock mean anyway. I think it means over the hill, over priced, over hyped but definitely not over any expectations. Extremely disappointed and will never use this website or company for purchases. I will let my consumer friends know why I have been so frustrated and outraged by the service that seems nice but accomplishes absolutely nothing. How embarrassing.