Northerner

This company has gone WOKE ordered every other month 25 cans 300 plus dollars every other month. Go to order Dec 2024 can't reorder my product. No notice or anything that NOW they only carry tobacco free products. I'm sure I'm not the only one who ordered tobacco products from them. Some companies just don't like making money. Go woke or go broke hope they fold in 25. Plus I stayed with them even when they could never meet the next day shipping that cost 80 bucks.

They have always delivered what I order, never missed a beat. I know I can rely on them to deliver within 2 weeks. After 10 orders with no problems, so I am sure they are good people. I live in Japan and the postal service is very good here, so things don't go missing. Only once was parcel stopped by customs. I had ordered loose and it was heavy, so they charged me, but that is the way it is. Best to order in 5 tins and mixed, but Northerner are smart about this too, splitting orders to make them less attractive to customs.

Thanks to Northerner for the hassle free service and decent international shipping!

I'm very impressed with the Northerner. I have placed two orders so far to Saskatchewan. The first was 4 tins and duty was $40 -- I paid roughly $25 on the site -- so a grand total of $65 for four tins. My second order was $30 on the site for a roll of Copenhagen Long Cut. Paid $48 in duty. Each took about four weeks to arrive.

The cost of a log in Saskatchewan would be $142.50 at a convenience store. I paid only $78 (tax, duty, shipping) total. Very impressed. Huge savings, better dip than what's available in Canada, and fresh sell by dates.

I've read some Canadians were getting gouged $110 per log in duty, but that hasn't been true so far in my case.

I paid for 15 tubs of dip and only received 2. I sent at least 4 "Contact Us" questionaires through their website throughout 2 months but never one response. No email, call, or voicemail. I finally decide to call them and they say it's been too long to get any money back or the 13 they didn't ship. They talked to me like I'm an idiot, to which I agree, but ain't my fault I didn't get what I paid for. I don't care if it's 2 months or 2 days or 2 years, both sides are supposed to hold up their side of the deal, but they don't give a crap about their customers. If they can run you over, they will, just be warned.

I've been ordering since 2015 and live in Tokyo. I calculated that I have ordered about 260 tins from them. Sometimes the shipment takes time, but it has always arrived within 3 weeks. Yes, the client support sucks at times... definitely hit and miss. But they are not taking money and not sending product. And yes, I have to pay duty. For people who are complaining about getting ripped off, you need to remember that they are not in control of your country's custom and duty policy. That is not the definition of being ripped off, that is your mistake for not understanding your own country's duty regs.

I was craving for some dip. Ordered it from here, paid with Wire Bank Transfer (strange that they dont accept credit cars and you have to order at least 25 Euros worth of their products). The payment reached them quickly, and they shipped my order the same day. Shipping to Lithuania (EU border) via regular mail service, propably usps reached me in 9.5 working days. Dip was also fresh and moist. The only company that ships dip, chew and other american goodness worldwide! Im satisfied with their service. Iwish there were more interesting projects like this one. The customer support could be better, and also shipping with tracking/free shipping would be terrific. Will definetly come back again!

What happened to Northerner? They used to be very good, now not so much. Recently I was targeted for a marketing campaign aimed at gold members. I put in an order at a discount. Three days later they had further reductions as part of a seasonal sale, the discount was far higher. The difference in cost to me was significant enough that I got in touch with customer support to complain. The attitude was atrocious, and I was left with no illusions that the rep could care less. The whole episode has been a big change from my dealings with Northerner before. Sorry Northerner you lost a long time customer, I don't appreciate being ripped off and dealing with ignorant customer service reps.

Gold member here with northerner.com, I've bought a ton of chew, snus pipe tobacco and dip.

northerner.com have always had an issue with delayed orders, slow shipping and awful reply time from customer service, we know this.
We also know that at some point, 3 weeks, a month, the order should arrive.

You end up getting to the point when again you have trouble, this time half an order arrives, and you wait another month, nothing arrives so you contact customer services who take 5 days to reply with a generic email.

This means again, your order is either lost or been sent back to them, oh, and they don't re send!.

Its all become far too much hassle to order again, the long drawn out wait, the zero tracking on orders, no care attitude from customer services I have come to the conclusion its time to move onto another vendor.

It feels great to finally say that!

The worst company i ever dealt with! I will never order from them again, and I suggest no other human being buy from them unless you want to set yourself up for big trouble. No reply back on the "help desk" tickets. I have now sent 7 tickets with no reply and they have my $150. They have the next day delivery option - but never ship out within 2 weeks - so you pay 60 dollars and get your package 2 weeks later if at all. Currently waiting for my beginning of December order. Enough is enough! Dont order from them!

I received only 25% of the sending I paid for and the product was super dry, got charged twice and the company told me: You have provided a wrong address therefore I should be lucky that I even received some of the goods! I am very certain that the address I provided was correct and the dispute is still going on. Things like that can happen but the arrogant way the company replies and let the customer be the stupid one in that whole game is unacceptable. STAY AWAY from THEM!

In the "additional information" section, it says "quantity: one roll equals 5 cans". Thus when I placed my order for quantity "10", I naturally assumed I was ordering 10 rolls. Imagine my surprise when I received a package with only 10 cans in it and was charged $96 for this! This is a total rip off. I have contacted customer service regarding their fraudulent practices and am awaiting a reply. I have already contacted the Better Business Bureau and have consulted with an attorney. Anyone else have this problem?