Northerner reviews

I am appaled by the lack of business sense of this company. I've made an order on 23 of december and since that day it is has been "processing". Now i am not an unreasonable man I know those day were close to holidays so i didnt bother with at first. On 31st i opened the ticket on the status of my order. On 3rd of january i updated my ticket again. Today is the 6th and i've been waiting more then enough so i have opened yet another ticket to cancel my order. I bet i wont see my order or my money ever again. To sum it up horrible company, horrible service, horrible customer care. Stay As Far As You Can From
This Site!!!

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Mikael P. [Northerner Rep] We are sorry that you had a bad experience. We were swamped by orders during the last weeks of last year and we have not been able to send all orders as quickly as we usually do due to the many days off during christmas and the new year. We have just not been able to keep up during that time and we are sorry about that. Please contact me at mikael@northerner.com and I will sort this out for you.
Kind regards
Mikael
Northerner

3 weeks ago

The website is so glicthy, slow, and poorly designed it is almost impossible to use. Items are completetly missing from their proper categories and search parameters. It emptied my cart numerous times, including just for logging in. Finally when I tried to pay, their third party credit card processing service declined me without explanation and of course my cart was totally emptied again. When you contact their help desk you get an immediate bot reply that they are "currently experiencing a high level of emails." How much do you want to bet that they are always experiencing a high level of emails? If you want to torture yourself try placing an order with them.

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Mikael P. [Northerner Rep] Hi Rusty.
We are sorry that you had a bad experience. We recently did a system upgrade and during that time the site was not functioning properly. You must have been trying to order during the update. We decided to keep the site live during the update to maintain a high level of service but that might have been a bad idea.

We are sorry for your inconvenience.

Kind regards
Mikael

11/24/14

Placed my first order with Northener last Friday. Had the delivery with me yesterday! Really smooth and quick service! Thank you northerner.com

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Mikael P. [Northerner Rep] Thanks Richard! Great to hear your order arrived safe and sound with you.

Best wishes,
Johanna

11/3/14

Simple. Bad service, slow service. overpayment, split-up orders sent because of low inventory , thus adding to shipping and handling. stay clear of these incompetents.

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Mikael P. [Northerner Rep] Hi Mike, We're sorry to hear that you've had a bad experience with us. We'd be very happy trying to sort this out for the best and would find it great if you could email us on helpdesk@northerner.com letting us kow the problem. If you could please pop to Johanna in the subject line and it'll be passed on to me personally.

We hope we can get this sorted for you.

Many thanks,

Johanna

9/4/14

Living in the UK i took a risk placing my first order. After 20+ days the order finally arrived. Now its been 25 days, still havent recieved my order. The help desk said 'call customs, we shipped it, so we have done all we can do'. $#*!ty customer service. WIth no tracking info to prove the shipment was actually sent, all i can surmise is they just took my money and never shipped anything.

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Mikael P. [Northerner Rep] Hi Nick, I know I've tried to get in contact with you previously and ask for an email. Not sure you've got my message? We're truly sorry for your bad experience with the shipping. We'd be very happy to help sort something out to feel like the valuble customer you are to us. Please do get in contact with me on johanna@northerner.com. Kindest regards,

Johanna

10/20/14

first time i ordered from theme it took 6 weeks to get my delivery, the 2 time i got only a portion of what i ordered and after contacting them keep getting the same answer ,its on its way ,it has been 2 month now and still nothing ,stay away from this bogus company.im getting my snus now from snusline ,always on time and free shipping ...sorry to say that but the northerner are ripping off people ....

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Mikael P. [Northerner Rep] Hi Tawfik, We're sorry to hear about the problems you've experienced with the delivery. Occasionally orders do get stuck in customs and is delayed. We're really sorry for this and do recommend you to contact our helpdesk for further information on how to proceed in cases like these.
Best wishes,
Johanna

9/8/14

I ordered a package of 20 cans Grizzly wintergreen over $60. The order was placed well over a month ago, and I sent in a trouble ticket with my concerns about the package. All I got back was that my package was on the way. It is to my understanding that they have no way of tracking there shipments or they just do not care. There was never any talk of reimbursement. This establishment is unprofessional and hands down the the worse company I have ever used.

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Mikael P. [Northerner Rep] Dear Dean, I know it's been nearly a year ago since you commented on here. We're very sorry to read that you had problems with receiving your order. Did you manage to get it solved with our customer service team? If not, please do let us know your order number (if you still have it) and we'll have a look into the isse for you and try to solve it in the best possible way.

Kindest regards,

Johanna

10/24/14

The site must have had some kind of hickup at the time of the bad reviews here. I have used Northerner in 6 months with fast flawless deliveries and responsive customer support.

I ordered General snun with free shipping to my US address and got it the same week without any hazzle. Friendly customer support!

This is a total ripp off. Very simple.

I ordered a package of snus at snus.com and payed immediately. 2 month and 7 messages later it is obvious that the company does not want to deliver the snus. All I have heard up to now are ridicolous excuses.

Don´t ever buy there. It´s a scam

The worst company i ever dealt with! I will never order from them again, and I suggest no other human being buy from them unless you want to set yourself up for big trouble. No reply back on the "help desk" tickets. I have now sent 7 tickets with no reply and they have my $150. They have the next day delivery option - but never ship out within 2 weeks - so you pay 60 dollars and get your package 2 weeks later if at all. Currently waiting for my beginning of December order. Enough is enough! Dont order from them!!

They charged me for an order but neither the order is shown in 'my orders' nor the shipment has arrived. They also do not answer to opened tickets about this issue. They practically robbed me.

I placed an order for Jakobsson Melon and got it in 3 days together with a coupon with discount for my next order. Definately satisfied!