NorthernerReviews 77

This company has gone WOKE ordered every other month 25 cans 300 plus dollars every other month. Go to order Dec 2024 can't reorder my product. No notice or anything that NOW they only carry tobacco free products. I'm sure I'm not the only one who ordered tobacco products from them. Some companies just don't like making money. Go woke or go broke hope they fold in 25. Plus I stayed with them even when they could never meet the next day shipping that cost 80 bucks.

I paid for 15 tubs of dip and only received 2. I sent at least 4 "Contact Us" questionaires through their website throughout 2 months but never one response. No email, call, or voicemail. I finally decide to call them and they say it's been too long to get any money back or the 13 they didn't ship. They talked to me like I'm an idiot, to which I agree, but ain't my fault I didn't get what I paid for. I don't care if it's 2 months or 2 days or 2 years, both sides are supposed to hold up their side of the deal, but they don't give a crap about their customers. If they can run you over, they will, just be warned.

They have always delivered what I order, never missed a beat. I know I can rely on them to deliver within 2 weeks. After 10 orders with no problems, so I am sure they are good people. I live in Japan and the postal service is very good here, so things don't go missing. Only once was parcel stopped by customs. I had ordered loose and it was heavy, so they charged me, but that is the way it is. Best to order in 5 tins and mixed, but Northerner are smart about this too, splitting orders to make them less attractive to customs.

Thanks to Northerner for the hassle free service and decent international shipping!

I was craving for some dip. Ordered it from here, paid with Wire Bank Transfer (strange that they dont accept credit cars and you have to order at least 25 Euros worth of their products). The payment reached them quickly, and they shipped my order the same day. Shipping to Lithuania (EU border) via regular mail service, propably usps reached me in 9.5 working days. Dip was also fresh and moist. The only company that ships dip, chew and other american goodness worldwide! Im satisfied with their service. Iwish there were more interesting projects like this one. The customer support could be better, and also shipping with tracking/free shipping would be terrific. Will definetly come back again!

I've been ordering since 2015 and live in Tokyo. I calculated that I have ordered about 260 tins from them. Sometimes the shipment takes time, but it has always arrived within 3 weeks. Yes, the client support sucks at times... definitely hit and miss. But they are not taking money and not sending product. And yes, I have to pay duty. For people who are complaining about getting ripped off, you need to remember that they are not in control of your country's custom and duty policy. That is not the definition of being ripped off, that is your mistake for not understanding your own country's duty regs.

The Title says all, i still wait 1 year for a answer from customer service and a package, i have seriously no good experience with this store.

I received only 25% of the sending I paid for and the product was super dry, got charged twice and the company told me: You have provided a wrong address therefore I should be lucky that I even received some of the goods! I am very certain that the address I provided was correct and the dispute is still going on. Things like that can happen but the arrogant way the company replies and let the customer be the stupid one in that whole game is unacceptable. STAY AWAY from THEM!

So, it finally happened to me. I have been a regular customer with northener.com for some time now and havent had any problems before now. At the beginning of November I placed an order for some chewing tobacco through the northerner website and waited. And waited. And waited. Some three weeks passed and I still did not have my product. Also, there was no notification that it had been retained by customs. I contacted my local post office but they simply told me that there was no way to track the package. I lodged at complaint through the website (because if you send an email to *******@northener.com, it gets returned by your email server). I got an reply where they basically wash their hands (sorry, regular mail has no tracking number so there is nothing we can do). Thats fine, except of course there IS NO WAY to select a delivery option with tracking when you order your product! Also, saying that there is nothing you can do is just not good enough when you run a website where such a large portion of the websites users have had similar problems.

This being the first time I had had a problem, I thought "screw it, I will give them the benefit of the doubt and placed an identical order at the end of november and surprise, surprise, YET AGAIN nothing shows up. Ive pretty much given up on contacting their "helpdesk" and will probably just get my bank to contest the charges as I have no intention of paying for product that I dont end up getting.

Any potential customer, think very hard before you use this website.

I'm very impressed with the Northerner. I have placed two orders so far to Saskatchewan. The first was 4 tins and duty was $40 -- I paid roughly $25 on the site -- so a grand total of $65 for four tins. My second order was $30 on the site for a roll of Copenhagen Long Cut. Paid $48 in duty. Each took about four weeks to arrive.

The cost of a log in Saskatchewan would be $142.50 at a convenience store. I paid only $78 (tax, duty, shipping) total. Very impressed. Huge savings, better dip than what's available in Canada, and fresh sell by dates.

I've read some Canadians were getting gouged $110 per log in duty, but that hasn't been true so far in my case.

I ordered 9 cans of dip off northerner on September 29, it started shipping the next day and I got it on October 20 which is today, very happy with my order everything is fresh and moist. As for customs I was shocked that the prices weren't as much as I expected them to be. I made two separate orders, one of my orders had 4 cans and one had 5. The customs was 41$ for the four cans and $49 for the 5 cans, customs came up to 90$ for 9 tins basically. I spent about 45$ for shipping and for my order in total from the website. So about 135$ for 9 cans. Well worth it considering here in Ontario you'll pay about 20$ a tin almost, if I bought it from a gas station or something I would've paid 180. I saved 55$ ordering from northerner so I would highly recommend it!