Ichiban D.’s Reviews of Northerner & more

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Northerner

Ecigarettes

“Half an order arrived, nothing else.”

1/26/16

Gold member here with northerner.com, I've bought a ton of chew, snus pipe tobacco and dip.

northerner.com have always had an issue with delayed orders, slow shipping and awful reply time from customer service, we know this.
We also know that at some point, 3 weeks, a month, the order should arrive.

You end up getting to the point when again you have trouble, this time half an order arrives, and you wait another month, nothing arrives so you contact customer services who take 5 days to reply with a generic email.

This means again, your order is either lost or been sent back to them, oh, and they don't re send!.

Its all become far too much hassle to order again, the long drawn out wait, the zero tracking on orders, no care attitude from customer services I have come to the conclusion its time to move onto another vendor.

It feels great to finally say that!

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Thank you

Mikael P. Over a year old

Dear Ichiban, we are sorry to hear you are not satisfied with our services. How long an order needs to ship depends on your location, which products you order (they are shipped from different countries) and it also depends on the payment method. A bank transfer can take up to 5 business days, international shipping can take up to 14 business days - which is beyond our control. Best regards, Northerner