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nomorerack.com
Colorado
2 reviews
3 helpful votes
Follow Cara P.
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I have so many complaints about this site (yes, I was stupid enough to get sucked into the hype) but the worst part is the premise of their marketing strategy: They get people to the site to buy what is mostly cheap merchandise by enticing them with "Insanity Deals" that rarely happen and are next to impossible to win. Also, Customer Service is basically form letters, shipping is horribly slow, tracking numbers don't work for days (or at all), orders are cancelled with no explanation, items that say "sold out" come back up later in the day. I could go on and on.

Date of experience: February 29, 2012
New York
1 review
1 helpful vote
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Shop elsewhere, folks!
January 14, 2014

Shop elsewhere, folks!
We recently purchased a Google Android tablet through Nomorerack as a Christmas present for our son. By the time he received it and tested it, the 14 day return period had passed. Nomorerack's response was basically that we now have a $200+ paper weight. That's it, sorry, sucker. I should have checked here first, of course, and I would have seen that my experience is pretty much universal in dealing with this company. They send out shoddy items then hide behind a short return period policy to avoid taking responsibility for this. So, once again, shop elsewhere, folks!

Date of experience: January 14, 2014
California
1 review
7 helpful votes
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The absolute worst customer service I've ever experienced. Robotic responses but never answered questions. Delivered wrong merchandise and refused to ship correct items even though their website showed ample stock. Wrote emails, participated in live chats, left voice messages - to no avail. DON"T shop here if you expect to get the correct merchandise within a normal shipping period - specifically if you are ordering for Christmas. Ordered in November - received wrong merchandise early December - begged for correct merchandise before Christmas - only to receive a refund one month later. Horrible experience! All responses said 'happy to help' - obviously not a personal message!

Date of experience: January 6, 2015
Georgia
1 review
8 helpful votes
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I agree with the majority. NMR is a scam. Purchased grandson android tablet and earphones. Earphones were wrong color. Android stopped working in 3 days. It took over 1 month for them to receive item back thru mail Got a credit instead of refund. Now trying to use store credit but cannot get response to email I sent on how to apply store credit. Will never use this or recommend site Ever again. Wish I had came across this website prior to placing order.

Date of experience: August 27, 2014
Thailand
1 review
1 helpful vote
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Returns were a nightmare
February 14, 2014

Returns were a nightmare. For over a month i emailed back n forth w/their customer service who says always "we are here to help". Baloney... i returned 3 items gave them tracking n delivery confirm, they said had to confirm it w/their vendor, which did not do diddly. Finally i was so exasperated i got hold of paypal thru which i had paid them, explained situation and frustration. Well within 2 days of paypal contacting them they coughed up the refund. But it took me a month of frustrating repeated emails to them with no response til i got paypal involved. I will not ever use them again! I suggest you think twice about them no matter how great their deals seem. Also watch out for the hidden words final sale when buying anything from them.

Date of experience: February 14, 2014
Missouri
2 reviews
4 helpful votes
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They can't seem to ship the right item about 25% of the time. Today both of the items in my order were wrong. One was not even close. I ordered stainless steel straws and got a snore relief kit. Unbelievable.

Date of experience: May 17, 2014
Iowa
1 review
0 helpful votes
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Terrible!
January 6, 2014

Terrible! I purchase quite a few things online and this "company" is by far the worst experience I've had. Stay away - please! I've ended up eating over $300 on tablets. Here's the problems: Shipment was late (weeks late and kids didn't get their Christmas presents); They don't honor their own refund guarantee (won't accept returns); Customer service was horrible (just got auto-generated / generic emails in reply that clearly indicated they didn't even read the text of my email); and as a bonus I got dozens of spam emails from them. Try looking for their phone # and address on their website. I should have trusted my gut instinct and stayed away from these guys.

Date of experience: January 6, 2014
Vincent D. NoMoreRack Rep
over a year old

Hi Steve N.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

Florida
2 reviews
3 helpful votes
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I ordered a bed cover on January 21 and 2 weeks later it is still "processing". Email to customer service resulted in a ticket being open then closed with the response "they are waiting to hear from their fulfillment section for a response". Still no response from them and sill no idea if I've been ripped off. Now today they are listing the same item on their daily email so guess that eliminates the sold out excuse. Stay as far away from these clowns as you can.

Date of experience: February 9, 2011
Illinois
1 review
1 helpful vote
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Takes forever to get your order that is IF you ever do get it. Poor customer service. After two weeks my order had yet to even ship. I asked to just cancel then and the said no. They remove all negative comments from their Facebook. Come on! Even the best companies have some complaints. Now I am hearing about people have credit card issues after using it on Nomorerack. Will never purchase from them again.

Date of experience: December 16, 2013
South Carolina
2 reviews
3 helpful votes
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I spent hours on this site waiting for the cyber Monday door busters. The site crashed when time for the Big sale and when it came back up, all the door buster were sold. How is that possible if the site was down? Its really little more than clearing house site if you ask me. Close out items etc. I did buy a item but used pay pal, no way I would give them any credit card info.

Date of experience: November 28, 2011
New York
2 reviews
12 helpful votes
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Worst company ever!
April 28, 2011

Worst company ever! I placed an order in late March and now it's late April and my item has yet to even be shipped, despite getting responses from them saying it would ship over a week ago. I'll give them a week longer before I ask for a refund, but i'm never using their site again! Oh and does anybody have the number for their customer service department? I'm sick of getting their emails that are clearly generic and computer generated.

Date of experience: April 28, 2011
New Jersey
1 review
1 helpful vote
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Anyone tempted to order because of their attractive deals should really stay away. I wished I had read the reviews before ordering from this web site. The set of 12 tank tops seems to be an issue. I sent 3 emails and always get a "non response" from their supposed customer service promising they put my order on top of the pile but yet 2 weeks later with no updates on when they shipped. There are very strict regulation for mail order ship time and back order in the Industry and they are definitely not abiding. Please tell all your friends to stay away.

Date of experience: April 20, 2013
Nomorerack C. NoMoreRack Rep
over a year old

Hi Valerie S.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

New Hampshire
4 reviews
15 helpful votes
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Worst experience ever
January 10, 2015

Worst experience ever. Ordered boots that were supposedly worth $75 for $23. Product was junk. No return info. Had to search on their site, email customer service, wait for responses, justify the return and then was told that almost half the cost would be charged for the return. Many many many emails later I am still not getting my money back, even though it was supposedly approved. Don't waste your money and time! Shop amazon or some other more reputable company.

Date of experience: January 10, 2015
Iowa
1 review
0 helpful votes
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Super slow at shipping
December 11, 2013

Super slow at shipping. If you need it quickly, look elsewhere. I am still waiting for my tablet, I have contacted CS many times with little help if any at all.
My mom has the same tablet that I ordered and it quit working after 3 weeks. Now she is having problems with service support of the product, the items electrical terminals was held together with hot glue instead of solder. I would go to another site and pay a little bit more and save yourself some headaches.

Date of experience: December 11, 2013
North Carolina
1 review
0 helpful votes
Follow Barbara F.
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I was going to place an order, as a new customer today. Naturally, I wanted to read the reviews first, because let's face it, WE are the people who make or break a business. Most of the reviews appear to be negative, but there are clearly a few exceptions.
My concern is simply that most of the complaints refer to the site's "robotic responses" to unresolved customer issues, and low and behold... every single review response (from a Vincent D.), IS indeed, the exact same speech.
This tells me that this company doesn't take their customer service or complaints, seriously.
Sorry, pals. You won't be getting my business! Hey Vincent D.? Feel free to respond with your standard, carbon copy baloney.

Date of experience: October 25, 2013
Vincent D. NoMoreRack Rep
over a year old

Hi Barbara F.,

Please accept our sincere apologies for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

Kentucky
1 review
0 helpful votes
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I have not ordered anything from nomorerack primarily because the site is slow to navigate through. I put 3 items in my cart but when I went back the cart was empty. I really don't want to go looking for this stuff again. A lot of time it won't take my log in either. After reading the reviews, I think I'll stick with other sites like Ebay or Overstock.com.

Date of experience: December 2, 2013
Vincent D. NoMoreRack Rep
over a year old

Hi,

At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

Kentucky
8 reviews
1 helpful vote
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After many e-mails back and forth I was given a refund. It took weeks and perseverance, but at least I received a refund. I ordered 1,000 thread count sheets, The quality is very poor. The fabric is scratchy and when coming out of the washer the edges are frayed. Customer service would not allow me to return them. An example of companies who stand behind their products and customer satisfaction are Montgomery Wards and Lands End. I'm very disappointed in the product as well as customer service policies and will no longer trust nomoreracks for my online shopping needs

Date of experience: February 27, 2015
Illinois
1 review
1 helpful vote
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Ordered 4 electric timers. My fault, did not immediately check them out. 35 days after received opened them and found that none of them worked. Contacted No More Racks and were informed that their policy was returns accepted for 30 days only. If I had purchased from a reputable source they would have made them good. All timers were made by Timex in The Peoples Republic of China.

Date of experience: August 13, 2012
Utah
1 review
1 helpful vote
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The first time I ordered with Nomorerack.com I received the wrong item. That was about a month and a half ago and despite 30+ emails back and forth and at least 5 live chats, still no refund. I understand sometimes mistakes happen, but what I don't understand is treating your customer like crap and making things so difficult. I've actually ordered from then a few more times (yep, I'm dumb) since then and was actually pretty happy with the other transactions. However the way I've been treated for this issue has completely soured me and I'll never order from them again.

Date of experience: October 10, 2012
Nomorerack C. NoMoreRack Rep
over a year old

Hi Sarah G.,

We sincerely apologize for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.

We are sorry to hear that you have received an incorrect item for your first order. Rest assured that we are more than willing to have this matter settled for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to have this matter rectified for you the soonest possible time.

Please know that we would do anything we can to help you out, and we want to thank you for your continued support.

California
1 review
0 helpful votes
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Don't order from this site! I ordered a curling iron (Instyler) and received the wrong size. Barrel. I asked for a return authorization # and was told that all sales were final. Really? Now I'm out $70.

Date of experience: May 2, 2013
Nomorerack C. NoMoreRack Rep
over a year old

Hi Sheryl K.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

Overview

NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 727th among Discount Shopping sites.

service
162
value
148
shipping
151
returns
108
quality
138