The ones that were less than acceptable, I simply emailed their customer service, and was issued a refund within DAYS... (in 552 reviews)
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First off, I was given $10 off if I spent $40. Nice right? Wrong. Seems it expired, and they still said I had it. I found one thing I really wanted, and a few the I could use that added up to $52 dollars. I decided to pay through PayPal, and it ended up being a double woops. The site ended up telling me that some of the things I ordered were not available, and that it canceled my order. I thought "I'll try again." Trippel woops. I made this order $40, finding one of the things I could use at a lower price. Same thing happened.
My PayPal was charged, I contacted Nomorerack, and they said they'd help me with a speedy solution, by having my money back in PayPal within 3-5 days. Well, that didn't happen for the second order. I contacted them again, and hopefully in 3-5 days the $30 will be back in my PayPal, which I have to wait 3-5 days to get transferred back into my bank account.
I hope this helps someone else out, so you don't have to make the same mistake I did.
Tip for consumers: I wanted to like this site.Ask You about NoMoreRack
I will never order from this company again! The jewelry item I ordered was not as pictured and when I finally received authorization to return it.............I received an $8.80 refund on a $22.00 purchase. Beware of this company as it falsely advertises and their refunds department is a rip off!
Tip for consumers: Do not waste your money! They are a ripoff!Ask L about NoMoreRack
This was my first time ordering from this site. Everything I ordered I received, everything was in perfect condition. All products were real (not fake) in working conditions and delivered as promised. I received order status emails & once items have been received an email asking for the rating of my experience. For me all these negative emails are almost impossible to believe. My experience overall was great & I will continue to order products from this site through the year and of course for Christmas again.
I have placed my sixth and final order with the company. The past order was sent to an address not listed as a shipping or billing address. Even my Paypal receipt had the correct address. I contacted their customer service department to get the order correctly shipped. After almost an hour on the chat functions, as well as live calls, they refused to correct it.
I immediately filed a Paypal dispute, but it should have never got to that point.
Severely lacking customer service.
Tip for consumers: Be warned!Ask Ed about NoMoreRack
A great place to order from until you have to return something. I wanted to return some clothing that was cut way small for it's size. They wanted me to go through so much confusing crap I told them to just forget it. I will say the quality and price of items I have bought there were pretty good. Too bad they have a messed up returns team that confuses their customers.
Tip for consumers: Be prepared for a possible unpleasant returns experience.Ask Andy about NoMoreRack
Do not order from this site. They are thieves. I ordered something months ago and returned it immediately because it was damaged AND missing pieces. It took several months to get a refund and it was only a store credit which has forced me to order from this sorry site again. The item I ordered less than 12 hours ago has bad reviews so I tried to call and cancel. They said they couldn't do that so I have to go through the whole process of returning the item that hasn't even been shipped yet. They won't put the credit on my card. Only on the site to be spent with them. This company is sorry!!!!!! I wish I could give them 0 stars.
Tip for consumers: Do not use this site. You will be sorry!Ask Christina about NoMoreRack
I ordered a pair of size 7 shoes for my daughter for Christmas...finally got my order three weeks later and one shoe was a size 7 and the other was a size 8. I called customer service and the young girl on the phone said I could not exchange them for the correct size because there weren't any left in their inventory. Well..there must be a pair just like them somewhere!!?? She said I could return the shoes for a credit. Hoping I actually get it once I send them back. Will never purchase from this company again.
Tip for consumers: Beware!Ask Jassie about NoMoreRack
I will never do business with Nomorerack again . I had order a bluetooth headset that they had ship to the wrong address . The address they had ship my item to is not the same address i had agreed to thats on my receipt . As of right now im out of $42 and the only advice some guy name Rubin from customer care could give me was , check with the post office and the neighbors in an area i dont live in to see if they have my package . Which i can assure you i wont be doing . The only person i need to check with at this point is paypal
So i ordered Ugg looking boots on cyber Monday. Then starting reading all these negative comments all over the Web about not getting your merchandise or horrible returns. The thing that scared me most was people saying their credit cards were hacked so i canceled my card (made me feel much better). I actually got a tracking email which had my boots going to 9 cities in 7 days. Never in all the times I've ordered online has UPS sent my package to 9 cities (some I've never heard of) then lo and behold my package shows up! The boots are pretty cute i must say but I'll never put myself through that stress again
TERRIBLE customer service from NoMoreRack! I ordered a pair of boots for my daughter which arrived quickly. I tried them on and realized they would be too small for her. Called right away to exchange for larger size and the person assured me I could call after Christmas once we knew what size was needed and there would be no problem to exchange for larger size. Called back and got Tracy who informed me they do not exchange shoe sizes unless THEY got the order wrong. Ridiculous! Any other reputable online store will exchange for sizes - how can you know something will fit unless you try it on! She refused to budge so I asked for Manager, and Tristan came on the phone with the same story. No budging. Ironic that there is a line in the order confirmation that says "The only thing more important to us than delivering amazing, in-demand products at deeply discounted prices is outstanding customer service." That is a joke. She suggested I return them and go back on to the website and order them again. What if another size I order doesn't fit? No thank you. I have had no problem with them in the past, but I am afraid I will think twice about ever using them again. In the end I just am returning the boots for a refund.
Tip for consumers: Read return and exchange policy VERY CAREFULLY.Ask Theresa about NoMoreRack
I purchased what was represented to be a "washable" dog bed. The very first time I washed the bed the zipper broke. Nomorerack would not replace or refund the cost of the defective, shoddy merchandise claiming that easing what was described as washable voided the warranty. DO NOT BUY FROM NOMORERACK.
Tip for consumers: This is not a reputable seller. Stay far away.Ask Jim about NoMoreRack
I am giving two stars because a few of the items I ordered were in good condition. Otherwise, I would give this website zero stars due to the following: One item was absolutely outrageously damaged, discolored, you name it! I ordered Hugo Boss cologne for a relative for Christmas and the shipping material was sufficient, so I know that it was not damaged in shipment. Well, the "box" literally looked like it had been chewed by an animal and very dilapidated, frayed, with black "soot" like substance all over it. The "box" did not stand upright and sagged as if it had been sitting in a garbage bin with wet material! Horrible...words cannot describe it...I have seen garbage in better condition. Then...the bottle of this cologne was dented on one side, the other side had a black streak/mark and the top would not fit on the bottom of this two-piece bottle configuration for those of you who know what Hugo Boss in Motion looks like. Consequently, it would not operate or spray. Also, there was hardly any cologne left anyway, almost empty, must have leaked, but packaging did not have a strong cologne smell. Therefore, whoever packed this item up knowingly and deliberately put this piece of trash and sent it to me, the customer. This was my first purchase. However, I ordered some women's perfume and the packaging and item were in perfect condition! I would warn people about ordering jewelry as it appears to be very cheap "Chinese" crap. Earring backs were so tiny that I had to put on reading glasses to attach to the posts! I now must assume ordering from this place is "hit or miss." However, and to their credit, after sending a rather scathing email to them they sent me a return slip and they are paying to ship it back to them. Just be very careful and insist on credit if you are not satisfied and demand they pay the return shipping or if they will not, just call your credit card company/bank and let them handle it. Buyer Beware for NoMoreRack. Also, like another poster here, they "said" would be shipped and received by Christmas, but arrived late. Note that you will read in one area of the website that your purchased item will be sent within a certain period of time, and then in another area it will advise you that items take between 10 and 14 days! Just be careful, that's all as some of the items were as described, were, in fact, packaged well and in perfect condition. Guess it's a "crap shoot!" Thanks for allowing me to "vent." Good luck!
Tip for consumers: Beware of their jewelry as I believe it to be cheaply made Chinese goods and not worth even a deeply "discounted" price. Insist on credit for wrong or shoddy merchandise and that they pay for you to return. Good Luck.Ask Cheech about NoMoreRack
I ordered several items for Christmas; variety to include jewelry, handbags, aftershave, closet organizers. Received them all in time; great quality as advertised. I have no complaints. Great site
Nomorerack has TERRIBLE customer service. I ordered a sewing machine that never showed up. They claimed it was shipped but did not get any verification of delivery or signature. I had to fight with Both Nomorerack and the shipping company. The refused to issue a refund or a replacement until I produced a police report. They made their problem my problem. I had to waste my day waiting for a police office to show up and then had to wait until the report was filled and available to print before they would process a refund. I am still waiting for the refund after spending hours of my time fixing their problem. I will NEVER buy anything else from them...stay away!
Tip for consumers: Just stay away...not worth the hassle if you have an issue.Ask Bryan about NoMoreRack
Ordered expensive ninja blender. They never sent it. When I contacted their customer service they said it was usps fault but tracking number doesn't match anything usps has. They now don't respond to me. I will be contacting my bank about the charge.
Tip for consumers: Just flush your money in toilet at least then you get a show!Ask Steve about NoMoreRack
I have purchased many items from you and have had great results, except for 1 instance. I bought a refurbished asus tablet and was sent the wrong power cord. As a result, I cannot use the tablet. I have tried to get in contact with asus to order a new one, but their website is nearly impossible to navigate,and they don't seem to carry the cable that is supposed to come with the tablet.
Tip for consumers: This is a great site just be wary of buying any refurbisher Asus products.Ask Terry about NoMoreRack
What a joke! I ordered three items for Christmas presents. Upon ordering the website clearly stated the items would arrive in time for Christmas. Well Christmas is here and I've yet to receive my items.
Contacted customer service and they have completely unanswered my question and state that the items have been shipped. After telling customer service that the point is not that they've shipped but that they were supposed to arrive in time for Christmas they only come back to say shipping times vary.
Will never shop on this site again!
Tip for consumers: Don't use this site!Ask Lindsey about NoMoreRack
Ordered a camera from NoMoreRack. Received an email that they canceled the order because I did not complete the PayPal transaction and I should "hurry" to re-order. I did and was charged for 2 cameras and received 2 cameras. Asked NMR to return one of them and have them pay the shipping costs since they informed me the order had been canceled and I would not have re-ordered if they had not sent the cancellation email. After "escalating" my request to higher customer service supervisors several times, they refused. Clearly their mistake and refuse to take responsibility for it! DO NOT DO BUSINESS WITH NOMORERACK.COM!
Tip for consumers: Shipping from this company took way too long and they are out for your money but apparently without any regard for the way they conduct business!Ask Barb about NoMoreRack
What they did is get an e-mail sent back (probably automated), stating that I did not complete the payment process while ordering. How the hell did they then debit my account??? and then refund the full payment 2 weeks later WITHOUT ME CONTACTING THEM!!!
OK let's face it, this company's business model is to collect customer money and buy time to invest it! Got it?? They are not so much into honoring shipments to you, they can't care less. What they do is get you hoping and work with your money in the mean time.
If you are in the United States, report to the Federal Trace Commission (FTC) at http://www.ftc.gov/ and the Better Business Bureau (BBB) immediately http://www.bbb.org/.
Tip for consumers: If you are in the United States, report to the Federal Trade Commission (FTC) and Better Business Bureau (BBB) immediately. It is your duty to stop them to protect your fellow consumers!Ask John about NoMoreRack
I order on Black Friday what a joke still at Christmas Eve waiting said 10-14 days what a joke hoping to get it by New Years. Do not order from this Joke of a company every time I send email sorry you can not log on. Not a happy person right now a lot of disappointed people.
I order an expensive gift on December 1st and was assured it would be in by Christmas. A week before Christmas and the beats headphones I had ordered had not arrived and was late past the expected delivery date. I called customer service and was told they would be shipped by the end of the week. Still not receiving the package I called on Christmas Eve and was told the order was out of stock and would not be delivered. I was not notified by an email and only found out I would have no Christmas gift for my brother because I had called customer service. I am very disappointed with my experience with No More Rack and will not shop on this site ever again.
Tip for consumers: Do not buy from this site!Ask Emma about NoMoreRack
This company is making all Internet sells look bad. They advertise products like beats but you won't get them instead you get a email saying sorry can't fill this order. Then when you try to contact them. They say too bad we can't do anything about it. They keep your money and wait weeks before the refund it.and if you get the beats they are fake. This company has ruined my Christmas and they don't care. They have no intention on making any customer happy. I would not buy anything from them unless you like throwing your money away. I filed a complaint with the bbb and I think that this company has no intentions. On making good on items they advertise. You place the order and they take your money and then wait 20 days and 2 days before christmas to say too bad. Thanks to them my son will be very sad on Christmas because my money has not be credited back and I now don't have the beats the only item he asked for.. that is how nomorerack does business. Shameful..don't buy from them unless you don't really want the item.
Tip for consumers: I would love to of given them a negative star but this site requires you to give them a star which they don't even deserve.. worse Internet ad company / warning research them before you order otherwise you'll be writing a review... not a place that cares about the customer or the productAsk angie about NoMoreRack
I read the reviews after I placed my order. I received a tracking number a week after i placed my order and thought I was a lucky one. Not so soon...first the tracking number was invalid at ups, usps and fedex. Today I received the order and as soon as I saw the package I knew I ordered crap. The quality of the comforter is very cheap ...nothing like the item on their page. They said I saved 120.00 but my mother in law bought the exact item at a local store at 19.99. The color is not what I ordered and it does not fit my king bed. I think this is queen. I guess I will end up donating it to a goodwill. The reviews are real. Can someone stop this company from ripping off comsumers? Seriously.
BUYER BEWARE! If you order anything from this site you need to make sure to continuously follow up on your order. I received a shipping noticed that item was shipped December 10 expected delivery December 13. I checked the tracking multiple times and it was showing that it was still in NY. Since 9 days had past since the item was shipped I contacted customer service concerned that for some reason the item may have been returned and in my original message I stated that the trackino information was not showing anything so I needed their help. The response I got was a link to the tracking information. I replied that I had already checked that as stated in my original message to them and the next response I got mysteriously came about an hour after I had recever an update from usps that the package was on the way...again only supplying the tracking information. I finally received the item 3 days after my complaint and the necklace chain was twisted and knotted around the charm as it had not been packaged well.
disappointing Last year we ordered no problems this year awful and their customer services was no help at all. too bad
Tip for consumers: if you are in Canada even with an American mailbox it will not work.Ask Liza about NoMoreRack
This company is a joke. Ordered 5 pairs of beats headphones for Christmas on December 1st. By the 13th order information said it was still processing so I called CS they said that there was a delay due to the items popularity and they could no longer guarantee shipping by Christmas. Are you kidding me? What legitimate company charges your card immediately and then you have to follow up with them to find out when and if it's ever going to be shipped. Had to cancel order and wait for a refund before Christmas shopping.
Tip for consumers: I see that they advertise on this page if you click on that box, good luck.Ask Scot about NoMoreRack
I have not received this order and it has been 3 weeks. Tracking info given is useless and there is not an update. Best I can gather is it took over 1 week for these to be shipped and then when shipped on the 10th day after order there is a USPS note of being shipped and then nothing else. Waiting patiently 10 more days and today I call customer service. CS rep reading script loud talking over me as I am seeking an explanation. Bottom line they encourage you to cancel the order and offer no incentive to do business with them ever again. From the delay in shipping from the manufacturer to using a hidden shipper that does not show activity on your tracking number and then passing the package off to the USPS enroute and items "lost". America can do much better than this.
NoMoreRack is a very lame 21st century vendor. Amazon, Best Buy, Kohls, are the real deal. Save yourself a headache and if you have had a problem do not expect anything by calling their CS, they rather you just cancel the order and suck it up as your loss.
NO MORE Nomorerack!!!!!
I order from here every year. Never had a problem untilThis year i had a problem. I called to inquire about a shipment and the customer service rep gave me someone elses shipping information. Probably just mistake. It was corrected within 24 hours. They were professional and I am overall satisfied with this company and will more than likely order again in the near future.
DO NOT ORDER HERE. This company is a joke. I have to be honest. I was given the run around quite a few times and kept following up because KNOWING BEFORE HAND OF A CANCEL WAS NECESSARY. Instead I was told my item had shipped and would be here before Christmas Eve only to receive an email today with an "unable to be fulfilled." Disappointed beyond belief to have to search for a gift 2 days before Christmas.
Tip for consumers: Avoid it like the plague.Ask Kristen about NoMoreRack
I used the paypal link inside their checkout window to pay and payment was confirmed. Now, they tell me they cancelled my order because I didnt check out and have no receipt of funds. These people are crooked. BEWARE!
Tip for consumers: Go overstock.com insteadAsk david about NoMoreRack
Seems like this is a common theme! I ordered 2 sheet sets and only one was delivered. Shipping company states one package. Nomorerack's delivery confirmation email states 2 packages were delivered. I have emailed and called - they refuse to credit me for the other sheet set and are "looking into things". This company is a scam. Had I been smarter and looked before purchasing, I would have seen the BBB grade of F. Wow- that's sad. My fault- just glad I didn't buy something more expensive from this sleazy company. Don't perpetuate this company's existence by buying from them! Shocked they're still in business. If they don't correct my purchase over the next two weeks I will file a BBB complaint too.
Tip for consumers: Don't do it. You do indeed get what you paid for.Ask Nicole about NoMoreRack
I returned a zeepad that I bought from nomorerack. ,within 1wk the turn on button fell out .I returned the item paying my own shipping their return dept keep saying it was never returned even though I have my USPS receipt of proof that my item was delivered and they refused to refund me . They are the grinch that stoked my Christmas.
Tip for consumers: Beware do not buy electronics from bomorerack.Ask yvette about NoMoreRack
Before ordering from nomorerack, check to see if the same item is offered somewhere else and if the charge is similar or not too far off, order from the other company. I have learned there is a 50/50 chance your item will be received or not received. Most company's do not charge your credit cards until the item is ready to ship but not through nomorerack. The moment you order is made, your credit card is charged. Therefore, the seller has no obligation to ship timely or at all. Suggestion: when making your very first order from nomorerack, order something small and be sure the items has no need by date. If you begin a relationship with nomorerack and order a high priced item first, you may be very disappointed and/or extremely angry.
I ordered a men's maroon shirt and got a women's black wind breaker. When I contacted customer service I was told to ship back the wrong item at my cost and they would credit the purchase on my credit card for only the amount of the shirt. They expected me to pay shipping for them to ship me something I didn't order and to ship it back to them. They lost me for a customer for that kind of nonsense. My experience with them over 2 years of ordering various things is pretty hit and miss on quality. Some things are okay, others quite cheap and not even Walmart quality
Tip for consumers: Stay away from any online seller who refuses to fix their own mistakes and expect their customer to pay the price of their error instead of themselves.Ask Leslie about NoMoreRack
I ordered a tablet for my son for Christmas last month and they took my money right away. But here it is almost Christmas and I have no tablet for under the tree. Also I tried to email them and I have not gotten a response yet. I have not had my money returned either. Now when I go under my account of order history it is completely blank. I can't believe this has happened. This happened 2 years ago also. Also don't bother buying the gift cards because you don't receive them either.
DO NOT BUY FROM NOMORERACK. THIEVES! UNPROFESSIONAL! AVOID AVOID AVOID!
Tip for consumers: company is full of people who are trained only lie to their customers. they claim to have great customer service, FALSE. they dont know customer service basics. DO NOT BUY FROM NOMORERACK.Ask Rochalle about NoMoreRack
Bought comforters from NoMoreRack. The original value was $120 but was on sale now for $29. when they arrived after 4 weeks, it was the cheapest quality comforter I have ever seen. So I got RMA from NoMoreRack to return. They told me that they will deduct $10.20 for return shipping charges. They emailed me the RMA but the return address on RMA is not correct. If i had not checked for a correct return address, my package would have returned to a wrong address. I called them to ask for a RMA with the correct address and they told me that there is no way they will be able to give me correct return address on RMA. I wanted to use the same RMA but stick a piece of paper on top of wrong return address and write the correct return address on that stuck paper. But USPS will not allow that. So now I need to ship it via USPS on my own and it will cost me $47. I asked them if they would refund me $47 and charge me $10.20 for shipping cost. I have been waiting for their response since. I wish I had seen these reviews before buying anything from NoMoreRack. If they do not give me the correct address on RMA or they do not refund me $47 for shipping charges, then I will go to the better business bureau and higher a lawyer where they will have to pay lawyer fees. This is not a threat but facts.
Tip for consumers: I will never go to this site again.Ask J about NoMoreRack
I ordered a pair of boots from NoMoreRack November 29th of this year and they took my money out that day and they were still processing my order December 16th and cancelled my order the 17th when they still have the boots in my size. I order a lot on line and this is the worst company on this planet. Like one customer said Run like hell. There is nothing but problems from this company.
Tip for consumers: When you see something you like on nomorerack look for it on another site and buy it from them I kid you not it will save you the aggravation.Ask Mary about NoMoreRack
I a bought zeepad with Nomorerack within 1 wk the turn on button fell out. I returned the item and the USPS said my item was delivered within one wk, I'm getting emails from them saying they never received my item even though the tracking number clearly states it was delivered. Warning do not buy cheap chinese made good from them its a nightmare to get refunded.
Tip for consumers: You are taking a chance with this company, Do not buy electronics.Ask yvette about NoMoreRack
I purchased items on cyber Monday for Christmas gifts. My total was $69 for a tablet and some memory cards. I bought the memory cards specifically for the tablet so to find out I was charged for both and only received my memory cards I was not satisfied. When I was tracking my package I couldn't even follow it to make sure it was actually coming, the link was unavailable. Finally I received the memory cards without the tablet. The next day I emailed the company inquiring about the tablet and they responded saying I had to wait 3 business days. Waited then and never heard so the forth day I emailed again didn't hear from them for ANOTHER day. They said that I needed to wait 3 business days to hear from their partner. Ummmmm I had already waited 4 business days for answers. Finally today (the fifth business day) I hear they ran out of stock and weren't sending me one anymore. I didn't have an issue with them last year but this experience has made me refuse to use them ever again and to ever recommend them to anyone else.
I ordered a Christmas gift for my husband and the status said, "approved." However, I just looked on their website and it is now saying, "cancelled." They gave me no notification as to why it was cancelled, nor did they notify me about returning my money. Plus, the website also never mentioned how much the shipping would cost after I placed my order. I called customer service and she was no help due to the fact she had limited access to my account. So, she to me to email my complaint and to ask why my order was cancelled. I asked her for a phone number, so I could speak to someone about this, but she basically said they only have an email address to complain to. DO NOT BUY ANYTHING FROM THEM!
WORST experience EVER!!!! ordered boots in Nov. they sent the wrong size. after having to wait till boots came, sending them back calling them, now over a month still no boots! Refunded money today after calling yesterday again for the 12th time still wanting and waiting for boots. Say I have to re order Took no responsibility for their mistake!!!! Worst experience ever. quality of other product I got very poor ...I don't want to even give them a star and I have never even written a complaint before.
Tip for consumers: Please don't order from them. No one deserves treatment like that even if it seems like a good dealAsk maggie about NoMoreRack
"NOMORERACK is a horrible company that should never be used to buy things for anyone. My poor kids Christmas presents were canceled. I recieved an email after ordering my kids Christmas presents from NOMORERACK that asked for me to verify my order. When I did that, they verified that I was all set. Today I checked on my orders only to find them canceled and now I have to start all over. My heart breaks for my poor kids. Now I have to start all over (basically a week before Christmas) and repurchase new gifts for those kids. I am reporting this company to the better business bureau. DO NOT ORDER FROM THEM!!! If I could give them a 0 rating, I would. "
Tip for consumers: DO NOT ORDER FROM THEMAsk Laura about NoMoreRack
Stay away from this company run and do not look back. I ordered my daughter a tablet for Christmas at the beginning of December, when it did not ship in said time I called to injury about my item I was told I did not order anything even though the money was removed from my account and paid to them. I provided all information and was told a refund would be sent in 24-48 hours. Been almost a week and still no refund. When I call now they change the time line. Customer service is a big joke.
Tip for consumers: Run away and do not look backAsk Matt-Sharon about NoMoreRack
I ordered two charm lockets. They are nothing but junk! One of them broke when I was putting the "gems" in, then the plastic "glass" fell out. My invoice said I saved $269.98 or 90%, really??? They aren't worth the postage I paid. Poor, Poor quality.
Tip for consumers: Think twice!!Ask T about NoMoreRack
AVOID AT ALL COSTS. They offer what looks like a good price. They take your money and then .... nothing. They never ship and continually lie about it. Finally they offered to cancel the order = after all that never received the refund. Sure, its a good deal...For Them.
Don't throw your money away. Go to a reputable site to purchase not these thieves.
Tip for consumers: Don't expect to get your item once they have your money.Ask Mary about NoMoreRack
No stars....they suck. I placed an order found it some where else cheaper called to cancel before it was shipped and they couldn't sAid I have to wait to receive it then send it back and I would have to pay for return shopping. On top of that it was still being processed will never buy anything ever. They suck.
I placed an order on 12/1 for a DSLR camera package during the cyber Monday sale. The site was recommended by a coworker who has used the site many times. I had issues at time of checkout with address data transferring correctly from paypal (which I checked out with) to nomorerack, and had to attempt the purchase 3 times. I thought nothing of it as I was only charged for one. on 12/5, I received a phone call and e-mails asking to confirm I placed the order, and this was to ensure there was no fraud.
The order remained in "processing" status until 12/11 when I received an e-mail saying "We are extremely disappointed to bring you some bad news, unfortunately our supplier was unable to deliver a product that you had ordered. We take this very seriously and can assure you we take every precaution possible to prevent issues like this from arising. However, at times unfortunately they are not preventable." and of course the BS statement "our consumer experience is very important to us." At this point the item moved to "Cancelled" status.
I sent a complaint to their customer service as the item I purchased and other packages with the same base camera were/are still for sale. It's obvious the person who responded didn't read my e-mail because no of what I said was addressed. I just got the same BS statement "our consumer experience is very important to us."
This was my first and last order with NMR.
Tip for consumers: Don't purchase a gift for someone via this site, it will take forever or it will never come.Ask Brandon about NoMoreRack
10 Questions & Answers
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1790 Town and Country Dr, Norco, CA 92860-3619
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BBB® Non-Accredited F Rating
On a scale of A+ to F
Reason for Rating F
BBB Ratings System Overview
- See more at: http://www.bbb.org/central-california-inland-empire/business-reviews/electronic-equipment-and-supplies-dealers/nomorerack-in-norco-ca-89065253#sthash.ueUA9jwM.dpuf
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