The absolute worst customer service I've ever experienced. Robotic responses but never answered questions. Delivered wrong merchandise and refused to ship correct items even though their website showed ample stock. Wrote emails, participated in live chats, left voice messages - to no avail. DON"T shop here if you expect to get the correct merchandise within a normal shipping period - specifically if you are ordering for Christmas. Ordered in November - received wrong merchandise early December - begged for correct merchandise before Christmas - only to receive a refund one month later. Horrible experience! All responses said 'happy to help' - obviously not a personal message!