Customer service was good and they have good quality clothes. (in 83 reviews)
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I placed my order over 3 weeks ago now, with no sign of my order still I can't believe how awful the service is for this company! I have had emails promising my order every day this week still no sign of it, the yodel tracking number they gave me doesn't exist and when I called they said I "have no choice but to wait and it might come in the next 2 weeks"!! Please don't bother using this company they lie about your order and ate rude and unhelpful. I'm so unhappy about this and fifty pound out of pocket!
Well, I was amazed at Jollychic 's colthes, before I placed the order,I was quite confused about the size, when the online agent told me that it was made in China, I wonder if clothes would be smaller than our size, but proved no problems. It PERFECTLY FIT, C'EST super! OK, and also thanks the little gift you sent me.Thanks anyway.
I am a middle aged woman who has purchased from expensive high end to the more casual cheaper end of the market. I did not read the reviews before ordering from the site, which is something I usually do but I am glad I didn't. Had I read some reviews I would not have ordered. I cannot understand the negative feedback. I am more than happy with my three purchases. They are a perfect fit for my size 10 Australian. The quality is actually much better than I imagined. The service was amazing as I both emailed and phoned and was responded to immediately. The clothes arrived a little earlier than I expected. I will order again as I am very happy with the entire process. I think some people are confused about their correct sizing and I think some may expect high end quality for low end pricing. I am a realist and was very happy with my three purchases. I know market pricing and what I received was better than the price indicated, especially on one item. I thank Jolly chic for their customer service. I will be back!!
Quality of one dress not good and more the length of a top!Really dissapointed looked good on the model on line.The other quality fair to poor and again looks very different on line.Real shame!Thankfully I bought them on the sale and not for a special occasion as I wouldnt be able dress to impress:(
Their refund policy is garbage and so they are as a company. They promise no hassle when returning something, as they say with will issue you a refund or credit on your account. Sure they will issue you a refund, that you can only use then the purchase is of certain amount. This is completely unacceptable as this is not a favor they are doing you, but money that belongs to you after you shipped back the item. Worst chinese retail to do business with. Spend your money somewhere else people!
I ordered a dress from JollyChic that claimed to be a 46" bust. The 46" bust would mean that all the pleats in the bodice stretch out to accommodate a 46" bust! The pleats were not stitched in. You would have to iron in your own pleats every time you washed it. Cheap material that smelled. Can't even use the dress as a housedress. Return shipping twice the cost of what I paid for shipping, without a return confirmation. Website would not let me review the dress to warn other unsuspecting customers. Customer service would not give me the name of the president of the company or contact information. They just ignore me now.
Perfect buying experience! I was worried about many of the negative reviews but there is nothing negative about my shopping experience. Their website was easy as any to navigate, search, etc. The checkout process was easy as Amazon too. Overall an excellent shopping experience. With all the negative reviews, I felt compelled to share my experience - and it was a very positive one. I'll shop jollychic.com again.
I absolutely love this top. The style is very unique to what I like in tops; oversized with doleman sleeves. The fabric is a good quality and it is very comfortable. I would have paid 100% more that what I paid for it. This was an excellent investment for my wardrobe. It looks great with my leggings and jeans.
I made an order for my girlfriend's birthday,She was so surprised and happy.She said she loves the gifts very much .Thanks jollychic . I will keep shopping at jolly ,considering buy some items for my sister, Jolly always make us happy.
This is very feminine. It is purposely large (as in the picture), so make sure to have a cami or undershirt to wear as well.I am a bigger girl, 5'7 and 175 pounds so it doesn't hang off of me like the girl in the photo but it's still large enough that I get the baggy-boho look. If you're smaller you can definitely do the off the shoulder look with them. Super light material, great for summer, you do have do wear a tank top underneath obviously.
when i call the livechat to talk with their customer service,it is Grace who is a good customer service and she is patient with my problems ,and last weeek i receive the parcel i like the dress vey much it is in good material and good quality!
I found this website last month, and really surprised that I can get those lovely bags and shoes with such a price I can never image before. The shoes are so cute, just fit for me and I never get tired of collecting those cute bags.
I ordered the plaid short sleeved shirt. It was poorly made. Stitching was crooked. Cheap material. It was delivered while I was on vacation. Since it was over 7 days from delivery, they would not accept it back. VERY disappointed. ....AND no free gift as promised...
Since I first discovered Jolly Chic in June, I have purchased 46 items of clothing or jewelry and have not been disappointed in any one of them; in addition, I have not purchased anything from any other store because there is no need, since I find everything I could possibly want at Jolly Chic. I have received numerous compliments on my new style of dressing, and I owe it all to Jolly chic.
Bought 2 coats on eBay advertised as "Chashmere Wool", around $40 AU each and gave them both away. One coat was totally synthetic and plastic looking. When I ironed it the fibre just melted. The quality is cheap and nasty. I even had to cut off bits of cotton hanging from button holes.
I am 5'4" and 145 lbs with slightly muscular legs. These jeans were a good fit and did not have excess baggage behind the knee. They have not stretched out of shape and I have had several compliments on the style and color, I paired the jeans with a rich creame colored top.very nice ,I like it.
You sent to me wrong atoms also broken. I'm tired of your order. I be nice enought not return few times ( wrong sizes) but now you take benege of me send any thing? I'm not except that any more.i ordered Fresh Print slash neck slit ham maxi and another dress but you sent to me block funnel clothes. I went to post office to return to sender? But they won't do it. Says I have to pay 32 dolllors for shipping and insure. I'm not gonna pay for that! You need to send me 32,00 also what ever you take money for my dress witch I have not recieve. I'm tired of this bull $#*!. I won't take this I'll report to Business Bureau about your shop! If you have problem? Call me 808- 954- 9783. I'm very upset. I be nice you take benage of me? It's stupidt! I want my money back right now.
I wish I had read the other reviews about JollyChic before ordering - I also hadn't realised I was dealing with a firm in China.
However, I had already ordered 3 items (1 coat, 2 tops) in extra large sizes, which arrived in about 2 weeks. The coat has no fastening and is a small fit for the 3xxx size ordered for my usual UK size 16. One tshirt, described as "baggy" and labelled UK size 18 is definitely neither - more like a 10/12 size. The third item, a top with fitted skirt effect, is OK width-wise, but is much shorter than picture indicates.
I then packaged them up again, but have just checked postage prices online and appalled to find cost would be more than total cost (£47 UK) of items! Gutted. Therefore I will either try to sell on the coat and/or pass all items to a charity shop!
Got my order on the mail twice already, i am so happy big smile on my face..i loved all my purchased, materials and styles are the same like as it is on the websites picture..affordable price..it is a nice experience !st and 2nd..there must be more..;) thanks Jollychic!.good job guys.!
I know Jollychic from 2014 . I am glad with all the items I received , They always give me a compensation if there has problems with their products. Anyway,I am shopping at this website all the time. I wrote this review to share my pleasure with all the people over the world . Really like Jollychic! Great !
79 Questions & Answers
Suite 11-12, 6/F, st james house Pendleton way, Manchester M6 5FW, UK, Manchester Manchester, M6 5FW, UK Would this be possible?
Greetings! So sorry for the trouble. May I have your order number or your email address in our website?