Customer service was good and they have good quality clothes. (in 73 reviews)
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Got to say it's a happy purchase. Even though I didn't realize it's coming from China, I receive my order within a week after they ship out my order by DHL. The clothing are so attactive when I go though their website, so many choices. And I realize I need to pay more attention on the size guide since it's different from US size. The quality of items I ordered are acceptable, the point is they fit me and save me a lot of time, don't need to go to the mall often, lol. Very happy for my first shopping on jollychic.
The 4 garments I purchased from Jollychic, were badly sized. I am a size 16 40 inch hip, their size chart guide says order XXXL to fit size 16. The item hip size ranged from a 54 - 58 inch hip. Emailed and sent pictures several times to them. They just mess you about. They also expect you to pay the return postage to China for them sending badly sized clothes. Companies like these make you not want to buy from China
The three that I ordered were like probably not even plus size. Unbelievable. .. They were about 4 sizes too small. No instructions to return them. It gives an address and then says "This address does not accept returns for online orders." So Where Do I Send Them?
Got my order today was so excited but disappointed,it took about three weeks to get here not bad I thought,but I do take 3x knowing it was from china I ordered the biggest size 5x forget it wounldnt even go near me may fit someone who is xl or 1x maybe.I will try to sell my items other then trying to send it back.over all it was nice clothes.
This is the worst company I have ever encountered. They lie over the phone and make up things about the order. They didn't even know my name on the phone and they told me that there was an issue with my card BEFORE they even got my contact information. They told me my payment was never received. However my bank says the charge was valid. Total scam of a company, it's really unbelievable. They didn't process the order for 3 days then told me it didn't go through and it was the problem with their bank and to call their bank? What? They have no idea what they're doing and cannot give straight answers.
Before I place the order, I am quite worried about the size. So I check the details in the size chart on their website. I bought several dresses and some accessories. After I receive it, I found the quality and the size aaaaare perfect. Love them very much.
I live in Canada, one month ago I make an order on jollychic because the clothes us lovely and the price is so reasonable. I choose standard shipping for the order. During the shipping, I was confusing why it takes so long, so I contact with the customer service, they located in China, and because it's standard shipping, the shipment takes longer than usual. But the price is worth to wait. Finally I received it after 25 days, the merchandise are with good quality, it's a long waiting, but it's worth it!!!
My order number is sjka2015071602192117. I order something with express delivery and I tracked my package and DHL said they have not received a package from Jollychic. This is ridiculous. It should not take over a week to get the package there. I want to be refunded for my express delivery. Try answering your phone for once, it just rings.
First time I heard of jolly chic was on Facebook...and I figured it was legit BUT was I wrong I've been waiting over two weeks for my orders and you can't contact them they have live craftspeople don't know English or what they are doing.
You also have a choice to call...GOOD luck! They don't answer the phone and finally after dialing 3 times and letting it ring 30 x' s each time I called I finally get someone who doesn't understand English and is CLUELESS!
The are unassailable to the consumer they will take your money after and order but that is all they do they should be investigated and shut down from doing business
I just received 2 large blouses, which is the size I take, but one won't even fit around me (like a small) and the other is like an x-large except the armholes are so tight I can barely get the shirt off. Material and quality are nice and I am very disappointed they don't run true to size, plus too expensive to ship back! Waste of money!
I ordered several items from this company, and while the sizes were actually one size larger than I usually wear, NOTHING fits! In addition to that, the material of which the clothes were made is really shoddy - something like old bed sheets, thin and cheaply constructed. SHAME ON JOLLYCHIC! I guess getting customers for one order is enough to stay in business, since the products cost virtually nothing to make. So disappointed. Also, delivery was very slow, so slow, I thought the items had been lost in shipping from the other side of the world. I trusted this company because they claim to be a UK company, but they are a sweatshop in China instead.
I received my first order. It was a short, chiffon asymetrical dress. I couldn't believe it. I wasn't expecting much since I only paid 10.99 (including shipping! with a discount). The quality was unbelievable. It was a nice heavier fabric and was lined. No cheap threads hanging off the hem or other quality issues like that. You'd think I bought it at Macy's. I wasn't planning on wearing if for anything other than something sexy to wear around the house. But I could definitely dress this up and wear it out for a fun evening. I don't know how they did it, but they did. Definitely give this store a try!
I ordered this shirt at the end of May 2015. Received it around Jun 18 (not the 7-10 days promised). This shirt was so cheaply made that I was stunned by the amount of money I paid for it. It wouldn't even qualify as a dust rug, it is so thin. I bought an extra large so as to allow for potential shrinkage, which it did, big time. I couldn't even move my arms for fear of tearing the seam. My boobs were smashed against the shirt. Normally I wear a Medium to Large in normal clothing, but I wouldn't classify this shirt as normal. It is now hanging in my closet in front of my face so I can be reminded of what JollyChic sells.
I ordered 7 blouses from this company, Only after I entered my credit card info was I notified that all products were coming from China, All shipping was covered so I though. If you want to return the items you pay and dearly.The items were of poor quality and not true to size. I returned them for $36.00 dollars my cost because only shipping to you was covered by the company. This was a horrible experience and I advise anyone NOT to purchase from this company.This was a costly mistake for me.
I placed an order after seeing some lovely clothes via FaceBook. After reading the reviews I decided I would cancel my order as i was within 24 hours, and i am an Australian 16 size so no hope of Asian sizes fitting me. I went on livechat with them, and could tell the operators were trained to redirect me to other items that i did not want. Finally I asked the operator to read my request for a refund, and act on it in accordance with their policy. She has done so and cancelled my order ,my refund will take 4 days through Paypal. I am happy now I will be refunded. Thank you JollyChic.
We have already exchanged numerous emails. You/Jollychic do NOTHING to resolve customer complaints. You send out these boiler plate responses. As I advised you in my prior email, I have reported Jollychic to the appropriate authorities so they can investigate your company. You sell junk. You do not rectify customer complaints. You keep our money. I am done with you. I'm out my money. Hopefully, others will think twice prior to doing business with you.
I ordered two dresses. Both are different than the ones pictured on their website (different fabric, different neckline and cuffs). The cost to return one to China is $50 Canadian - it is not worth the price. I wrote two reviews on Jollychic's website (1 star and 3 star) but they took them down.
I thought this black and white shirt was so cute...took a while to ship, and it did not look like the picture. The picture looked really stylish, but the shirt was not good quality material and the shirt was boxy and looked like something from Wal Mart. It also was two sizes smaller than the size I ordered.
It was cheap. And that's what I got folks....
After being told I would receive a credit to my Pay Pal account for my original shipping cost I have yet to see that happen. They can say anything they want in emails and on web site comment pages but they DO NOT follow through or work to help their customer. Jolly Chic is absolutely a rip off and I would NEVER order from Jolly Chic again!!!!!!! Stay away from this company!
I received the product I ordered but even though I ordered XXL it is small enough to fit by granddaughter. The measurement chart does not match the sizes! They do not ship copies of the order with the product so you have no numbers to match it so that you can return it. I had 2 orders...they do not list the product on the e-mail confirmation so it is impossible to tell which order # matches the product to return. I talked to an agent and they said they would send me an e-mail for the return which I still have not received. You do not want to buy from this site! Very bad service!! They also say they don't accept returns after 10 days which is impossible.
I am writing to inform others of a rip off website called Jollychic.com, my wife order items from their website (on May 11, 2015) which she paid $72.97, when she received them the sizes came on the smaller side, so I contacted the company how return policy, (on Tue May 19, 2015) Jollychic sent me an email with instructions and where to send items , to my surprise I had to send them to China, all their returns are sent to China which cost my $39.40, so the total for items and return to me was $112.37,( on June 9th) Jollychic reimbursed our bank account $65.97, so the total cost that I lost due to shopping with them was $46.40, one more thing the only thing they gave my wife in return was a 10 credit with their site, now really why would she shop with them again, also on their ads and website it doesn’t state returns go to China it’s their secret, to me this is a scam on American customers
Not quite sure why someone doesn't put this company out of business. Someone should report this loser company. If I knew how to report them....I would....believe me. I am sick and tired of reading all these horrid reviews, and in turn this company still exists. How dare this company get away with scamming hard working people out their hard earned money. Makes me sick!!!!!!
Sizing completely wrong and the clothing is cheap quality could have got it direct from China instead of paying them. Bought a size 36" bust if anyone can get into the top with a 36' bust they are better than me. I think it is about an Aust.8 so a 30" bust maybe. The large top is not large at all I would say that one is a small. Wasted my money completely.
Tip for consumers: Don't buy anythingAsk Elizabeth about JollyChic
My class reunion is in July and I thought I would order something new to wear. The price was right. FORGET IT
I ordered a size 2XL Maroon Dress UGH!
I received a size 9 Misses or Petite - HELP I CAN'T BREATHE
I contacted JollyChic to inform them of the mistake. First of all, most CHINESE individuals are much smaller than some AMERICANS. If I was informed that the company was located in China, I would have not bothered to order from then. Previously, I had ordered shoes from Zuilly and they were from China, unbeknownst to me and the shoes were too small. I have invested money needlessly and the return policy is bogus.
I am not a skinny girl. Nope, I am a XL every day of the week. I ordered a 5X, that's right..a XXXXXL in a dress and another dress in a 4X(XXXXL). Well, after waiting the 16 days, I finally got the package. The 4X was larger than the 5 X but guess what? I could't fit neither item. It was more of a large. Now, you may wonder why I ordered so big? Because I had read it was a company based out of China. I figured I could just add a belt and make it a 'boyfriend shirt' dress if need be. No, waaaay to small. A 5X and 4X didn't fit me and I'm an American XL. I am also 5'9" and the 'dress' was more of a blouse. It hit me at my waist. I also have been truly ah, blessed in the chest. My girls were wrapped like a mummy after I squeezed into these items. I could hold up the two 'dresses' and see through them too. I wonder if the pictures they show the models wearing on their website is actually the items we receive? I would say not. Very, very cheaply made. single stitches, low quality material and loose threads EVERYWHERE. The packaging for the two dresses and a headband (which was cool, but hey...can you really mess up a strip of headband) was smaller than a shoebox. Horrible packaging. I know, I can ship it back to them but they want to give me credit on my account.(Really?) and it will cost me so much to ship it to China. Do yourselves a favor, Girls.....buy local.
I'd give 0 stars if possible. Cheap product, BAD SIZING, and even worse customer service. The cowards know they just screwed you out if your monet so they ignore you after you get your order. In what country is a 46 inch bust size considered xxxxxL? Plus the skirt came in damaged. STILL can't get customer service to respond.
Made a huge mistake ordering from Jolly Chic! I ordered 3 items before I read the reviews- absolutely agree- they are NOT western sizes and their size charts are Not accurate! what a waste of time and money :( v disappointed!
Even the sleeves are not the correct length!
bought a coat here, terrible material quality, got given the wrong size. i ordered for a medium size, gave me a small instead. not worth it to send it back either, because we have to spend our own money to ship it back.
Never buying from here again. Should listen to reviews next time.
Marvelous online shopping store, great prices and best styles specially casual, the only thing is that some of their garments in small sizes (smaller than measurements declared ),, so choose the style that you know it will fits you perfectly.
I spoke to chat line about sizing . Australia 14 is a bust of 44 inches to them. Asked if I ordered correct size would they pay for return. They wouldn't. They need to have correct size charting . I would love to be a size 6 but waste of time ordering .
So far I didn't know that I can get discount or bonus from my order,
would appreciate if Jolly Chic can check my account and give me bonus
Tip for consumers: I been a member of Jolly Chic since March and I find the qualities and materials are better than other website. I will continue to support Jolly Chic and wish everyone happy online shoppingAsk Karen about JollyChic
Horrible quality, wrong sizes. Cost me $55 Aus to return and the crappy clothes cost $110. There communication in reply to me when I informed them that there website does not meet Australian Standards was barely legible. I have completely lost faith in purchasing online. I will lodge a complaint so that others don't fall into the same trap.
Stay away from this company at all costs. They peddle junk. They do not stand behind their merchandise. It is IMPOSSIBLE to get a refund. It is IMPOSSIBLE to use a so called 'bonus' -- a partial refund -- they don't answer their phones and if they do ... good luck in trying to understand what they are talking about. HORRIBLE experience never again to be repeated.
I realized I had ordered an item I no longer needed three days ago, but since it had not shipped yet I chatted with a 24/ customer service rep named Mona that immediately canceled the item not needed and refunded the money to my Paypal account. I know a lot of these foreign sites have been reported as having difficult service, but I have not had one problem yet, and every time I contact customer service with a question or anything like this they have it resolved in less than 24 hours. Thank you Mona for providing excellent customer service.
I order my clothes twice my size and it doesn't if.the clothing material is terrible, the cloth they send me is for a petite Asian person.i will never order from them again,am going to bring this to the new station so people aware of not to order from jolly chick.com
I chose clothes that were apparently cotton, and they arrived in slinky, staticky material that was awful. Nothing fit like they said it would, and the quality was definitely Chinese. I guess you get what you pay for. I order many clothes on the internet, but this was just the worst experience ever. Cheap labour, cheap and unsatisfying clothes.
Tip for consumers: Never order from them.Ask Kathleen about JollyChic
I bought a dress from them. It seemed cute. But when the package arrived, it was all in Chinese.. the first red flag. Opened this tiny bag of a package to find what seemed like a thin piece of fabric. This was in fact the dress I ordered. It was black but completely see-through! Cheap, cheap, cheap. I guess that's what I get for what I paid for. It has to be about 4 sizes smaller than what I ordered. Please beware that their return policy makes you ship returns, BACK TO CHINA, on your dime. Tried talking to a Rep., who wanted me to take a picture of me in the dress and send it to them! I refused, the order number should have been enough. Just please BEWARE that you are paying cheap prices for over-priced cheap clothes.
Tip for consumers: You will be disappointed.Ask T about JollyChic
I made an order om their site. My card has been charged successfully but they sent me an email saying payment had failed, trying to scam another payment out of me. When I contacted their Customer Service, sending a copy of the successful transaction on my account, she insisted it had not gone through as it was "high risk". WTF??? The money has been deducted from my account!! Ive cancelled the order and am putting it in the hands of my card provider. Meanwhile, these fraudsters have my money
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