JollyChic reviews

My credit card was debited immediately. I received an email indicating that my order was shipped from China. I am still waiting for the order. It has been about 3 weeks now. The huge problem (if I ever do get my merchandise) is that there is NO customer service. You can email all you want to and try to do "chat" but never get a response. I am going to give it a few more days and then contact the authorities.

Worst website I have ever ordered from!! The shoes on the picture looked nothing like the shoes I received. I should have read the reviews first. I will NEVER order from the again!!!!!!!! The people giving positive feedback MUST be getting paid to do so.

I placed an or on February 16, and as of right now (Feb 25), they are still "preparing" it. This is a scam business and will be reported to the Federal Trade Commission. I will chauk the money up as a loss, and will warn all my friends to NOT EVER ORDER FROM JOLLY CHIC!!! You out to be ashamed of yourselves!! And then writing your own 5 star ratings??? NO HONORABLE BUSINESS DOES THAT!!!

Don't waste your money!!! Liars, crap service, unhelpful & irritating people, broken promises, absolutely no customer loyalty, AND SHOCKINGLY bad quality clothes. You still wanna buy?

THE ORDER MIGHT NEVER EVEN LEAVE THEIR FACILITIES.
I have ordered from Jollychic before, and never had an issue with them. However, on February 14, I placed my order, thinking it would take about 4-5 days to process. It has been nearly 2 WEEKS now and the status of my order on the website is still "preparing". At this point I am concerned if I ever see my package.
Will not recommend shopping there.

I ordered some sunglasses about 2mths ago, payment already deducted from credit card, but the items not received, I believe this site is a scam.

I placed my order on February 9, 2015, today is February 24, 2015 and I still HAVE NOT received my order and can't get in touch with anyone. I have alerted my bank regarding any fraudulent transaction

I recently purchased several items. They sent me a SM dress instead of an XL and the glasses I ordered were supposed to be clear glass but were impossible to see clearly through. The earrings I ordered were pretty but one of them hung sideways on your ear. I explained clearly and requested a return voucher; was told I needed to send a picture of what was wrong with the items. I informed them I did not have a digital or camera phone and that I should be taken on my word and just hold my return credit until it arrived for inspection. No way!! Ridiculous to communicate with. Obviously they are not backing up the quality of your order. No more business here!

A joke,I tried to place a order they took my money out of account. I shut then down.Got mymoney back & Now I need to report they ass to the BBB.#wack site

I have not had one issue with this website and my buying experience has been that I tell everyone about it. I love the responses from the customer service team for the refunds. The delivery is beyond quick compared to most clothes sites. I really am in love with the clothes and the prices and the service. I cannot recommend you enough.

Tried to return a $65.00 dress that would cost $90.00 to return. Please do not order from this company. I which I had read the reviews first.

The clothes were good for the price. One dress did not arrive, as they were out of stock. The "promised refund" email is still not showing any promise to my credit card. My credit card number is also now being used somewhere in Bejing, China. Certainly not by me. There is an open fraud case on that number now and my card account has been locked. Ladies, if you plan to buy from this site, PLEASE DO NOT USE YOUR PERSONAL CREDIT CARD. Giftcards are the best option if you plan to buy from thieves and shady websites. Maybe their site is not protecting privacy, or maybe someone @ jollychic is using my Credit card #. Either way, cover your financial security.

Bag it is exactly as in photos. Very beautiful and high quality. I thought it was bigger but it was my mistake because i didn't see the measure guide. I will definitely order again

Once they get your money they don't now you .Im an Australian when an item goes missing
Or lost they want help they just gives you phone num. and non off them work
I will never buy any thing else from jolly chic .thumbs down

I made an online purchase from this company, the purchase amount was deducted from my bank account immediately! I've tried to track the order number, that i was given. (it doesnt exist) and I've never received my order and cannot reach anyone to try and resolve this matter!

I had a wonderful experience with Jollychic. Ordered 5-7 clothing items, twice. Received them all, top quality and no hassles with delivery. I have recommended and will continue to recommend and buy from Jollychic in the future. They offer good value for money and are a trustworthy site to buy from.
Constance (South Africa)

Carries unique products and you can get them for great prices. When I shop, I know that nobody else on campus is going to have the items that I'm purchasing.

Agree - with all the negative reviews! Just tried to call the 0800 contact number only for the line to ring and then go dead. Then I had the misfortune of having an online chat with one of the reps who didn't know how to solve my issue and for her to tell me that she couldn't help me anymore as they were going home - the online chat is supposed to be 24/7. The whole customer service is a JOKE - won't be purchasing from here again!!!

I have ordered several things from this site and i am really satisfied with the products, just perfect, i love it.

Sunny, until today you still do not want to admit that it is your company Jollychic mistake, for not checking with the shipping company before passing over the packages to them. I really cannot understand why every package or items shipped to certain destination, must go through so many different forwarder. Since your company work with Aramex, all packages or items only need to ship with Aramex around the region e.g. China, Singapore, United Kingdom, Malaysia, etc. I do not understand why they must pass to 1st Aramex, then pass to Sino Express, then again DTDC Global Express. Think carefully, do they really need to ship this way? I asked for refund into credit card, again you treated me like "fish market". What is the point of refund into Jollychic account? Do you think I will purchase any clothing from Jollychic again? Well, maybe I will, but definitely not this short period of time after two consecutive times of delayed and screwed up shipment.

THIS SITE IS A LOAD OF BULL!!! SCAM, RIP OFF. PLEASE DO NOT PURCHASE ANYTHING. I HAD SUCH A HORRIBLE EXPERIENCE . WILL KEEP WRITING REVIEWS ON EVEY SOCIAL MEDIA/SITE THERE IS UNTIL IT IS BANNED. PLEASE DO UR RESEARCH BEFORE WAISTNG YOUR MONEY. MY EXPERIENCE WAS SO HORRIBLE IT WILL TAKE TOO LONG FOR ME TO SIT AND WRITE. BUT ITS LIKE EVERYONE ELSE EXPERIENCE. THIS SITE IS A DISGRACE AND IM DISGUSTED.0 RATINGS FOR JOLLYCHIC.COM

As people say don't buy anything from them! I should have read their review before I cliked check out on their web shop. Their products are completely different quality compare to photos. You can't return them. Literally go to the bin directly.

JOLLY$#*!!!
Stay away from this awful company. Whatever you spend, consider it lost. Useless quality all around - clothes, customer relations, returns, you name it.

Was this review helpful? Yes 10

Sunny Z. [JollyChic Rep] Hi, Mo,
Greetings!

Thank you for your order in Jollychic. We are so sorry to tell you that we can’t search your order record by your name in our system, have you made the order in our website? If yes, could you please provide us your registered E-mail or order No.? If you have any questions about the products or our website, please contact with our 7*24house online service or send us E-mail to: service@jollychic.com info@jollychic.com , we will do our best for you! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team

2 weeks ago

You get what you pay for. These people have different sites all over facebook and they are from China. It cost more at store and boutiques, but the quality is excellent. Shop America and buy America.

Was this review helpful? Yes 7

Sunny Z. [JollyChic Rep] Hi, Brenda,
Greetings!

We are so sorry to tell you that we can’t search your order record by your name in our system, have you made the order in our website? If yes, could you please provide us your registered E-mail or order No.? Or is there any questions about the products? Contact information is as follow::
service@jollychic.com
info@jollychic.com
Tel / Fax (7*24 hours):
USA/Canada Toll Free: 1-800-723-0597
Australia Toll Free: +61 (1)-800-467-974
UK Toll Free : +44 (0)-800-014-8148
Other Countries: (86-571)87209378
We are all right here, any questions, please feel free to contact us! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team

2 weeks ago

Just wanted to add on to my review. The reason WHY you see people rating this site w more than just one star is bc they are writing it themselves. And I just had a sales person message my account and tell me to change my stars or delete my post and they will send me a " free " gift. Really now ? As slow as my purchase is getting to me you expect me to just follow through and rate you for your " help " I have the screen shot of the message to prove it ! Just sad , and will forever be warning people ab this site and many others ! DO NOT PURCHASE FROM THIS SITE.

Was this review helpful? Yes 9

Sunny Z. [JollyChic Rep] Hi, Caroline,

Greetings!
Thank you for your order in Jollychic. We are so sorry for the shipping delay. You made the order on Jan.19th, and choose the standard shipping, the shipping time may need 10-20 days. We shipped the package on Jan.25th by USPS, here is the link of the shipping information:
http://www.17track.net/en/result/post-details.shtml?nums=LN699865001CN
Please check it, the package has arrived in USA now, and you will get the package in 5-7 days. Please wait some days for patient, you will get the package soon!
We have thousands of orders everyday, about these complaint, we just do our best to solve the customers questions, hope your understanding. We are all right here, any questions, please feel free to contact us! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team

2 weeks ago

I am so disappointed with this shop. Don`t believe them. I`ve got a parcel. The delivery was supposed to be free, coz the price was 154$. But i`ve got a bill from the FedEx company. It says that i should pay for that delivery 18.09$. I sent a mail with my question, so their response was - "I am sorry to hear that news. But we have paid the shipping fee for the FedEx company, so the 18.09$ belongs to the customers fee .In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.Sorry for all the inconvenience to u !".

Was this review helpful? Yes 9

Sunny Z. [JollyChic Rep] Hi, Irina,
Greetings!
Thank you for your order in Jollychic. We are so sorry for the inconvenient. Based on the E-mail content, your order is free shipping, but your custom charged some custom duties. Which you need to pay for your country, not for the shipping company or us, when we shipped the order, we have wrote lower value on the invoice to aviod the custom duties, but every country has its own rules, hope your understanding. Can we send you a 10 usd bonus as compensation, you can use it for your future order, is that ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

3 weeks ago

Oh my. I decided to be trusting and ordered a dress on Jolly Chic. The photo was lovely, the fabric looked nice and the fit on the model was tasteful. Welcome to the reality of my item once delivered. The fabric is scrap material, the colors lurid, the fit is impossible, and the cost of returning the dress is prohibitive. I tried Jolly Chic with optimism; never again would I buy anything from this company. Truly a case of buyer beware.

Was this review helpful? Yes 12

Sunny Z. [JollyChic Rep] Hi, Kimberly,
Greetings!
Thank you for your order in Jollychic. We are so sorry to hear that you are not satisfied with our products. All the products we have the pictures on the website, some pictures were taken by model, and it was influent by the light, so the actual color is a little different with the pictures. Hope your understanding. If you do not want to keep all the products, please return to our address in China as below:

Address in China: 3F NO.1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province,P.R.China (310000)
Tel: (86-571)87209378
Receiver: Jollychic customer service

We will refund the full money to your jollychic account if you want to change to other size or other items in our website once we get the parcel, if not, we will refund the money to your credit card or paypal account. But i am afraid that the shipping charge for returning have to pay by yourself because the products has no quality issues, hope your understanding.
Any questions please send E-mail to after-sale@jollychic.com. Looking forward to your reply!
Best wishes!

Jollychic Customer Service Team

2 weeks ago

Do not order from this company. Horrible quality, sizing and refusal to return brand new, unworn items. A complete nightmare.

Was this review helpful? Yes 14

Sunny Z. [JollyChic Rep] Hi, Tonya,

Greetings!

Thank you for your order in Jollychic. We are so sorry to hear that you are not satisfied with our products. We can’t search your order record by your name in our system, could you please provide us your registered E-mail or order No.? And could you please tell us which items you are not satisfied? Here is our return policy:
http://www.jollychic.com/return-policy-a42.html
Please check it. If you do not want to keep the products, please return to: our address in China as below:

Address in China: 3F NO.1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province,P.R.China (310000)
Tel: (86-571)87209378
Receiver: Jollychic customer service

We will refund the full money to your jollychic account if you want to change to other size or other items in our website once we get the parcel, if not, we will refund the money to your credit card or paypal account. But i am afraid that the shipping charge for returning have to pay by yourself because the products has no quality issues, hope your understanding.
Any questions please send E-mail to after-sale@jollychic.com. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

3 weeks ago

I've read through a bunch of the reviews. The only 5 star reviews are written by people with odd names and they all use the same broken English to say how fast, efficient and great their products were. Clearly they ordered from somewhere else. LOL JollyChic is clearly monitoring this site and doing a bad job of it as they don't seem to read anyone's review and everyone gets the same replies. Just wanted to put that out there.

Was this review helpful? Yes 15

Sunny Z. [JollyChic Rep] Dear Crystal,

Greetings!

Thank you for your order in Jollychic. We are so sorry to hear that you are not satisfied with our products. We can’t search your order record by your name in our system, could you please provide us your registered E-mail or order No.? Could you please tell us more details about the products you received?
Jollychic is a young team with fast growth because of your great support, we may be not perfect now, but we’d try everything for you to have your package with full of joy and satisfaction, and a nice shopping experience.
Your promptly response will be greatly appreciated.
Best wishes!
Jollychic customer Service Team

3 weeks ago

Do not order from this company. Clothes are totally the wrong size. Even a xxxl was too small and I normally wear a large in Canada. Items cost more to return then what they're worth. I would rate a zero if given a choice

Was this review helpful? Yes 16

Sunny Z. [JollyChic Rep] Hi, Maureen Lallier,
Greetings!

Thank you for your order in Jollychic. We are so sorry to hear that the size is not fit you. All our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct.
If the size is different with the size guide, please provide us some pictures of the size measurement to after-sale@jollychic.com, we will check it and provide you some solutions, ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

3 weeks ago

My review echos all the other one star reviews. I ordered several pieces of clothing according to the sizing guide on each item. What I received was clothing that would only fit a a very short, very slim teenager, and I am not a large size by any means. I kept only one dress and a winter hat, and returned the rest, as it either did not fit, was incredibly cheap in materials and/or design. Also after I left bad reviews of their products, I returned to the site today to find that they had removed the bad reviews. The offered me $10 in credit for my bad experience with the company. Also when you return the items, they offer you a store credit, not a refund, and you have to email them to get a refund. Bogus, don't deal with them!

Was this review helpful? Yes 14

Sunny Z. [JollyChic Rep] Hi, Anonymous,

Greetings!

Thank you for your order in Jollychic. We are so sorry to hear that the size is not fit you.
All our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct.
It is important to us that you are completely satisfied with your purchase from Jollychic.com. This is why Jollychic decide to update the system. So some of function like feedback can’t be used, but we will try to finish it. Hope your understanding!
About the products, if you do not want to keep it, we suggest you to return by local post, it is much cheaper than other shipping method, please think it about. Any questions please send E-mail to after-sale@jollychic.com. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

3 weeks ago

I was displeased with this Company and after complaining and not getting satisfaction, I contacted Site Jabber and left an unfavourable review. They apologised and promised if I the item back ,after a lot of negotiation on my part,like 26 emails, they would refund the purchase price and pay half towards the cost of return shipping. GUESS WHAT.? After no end of further emails, telling them that I had returned the parcel, I cannot get a reply from them. The return cost was £20.55, so as well as that, I have nothing to show for my original outlay. They wanted me to retract the review and I ignored their request. I assume that is why they have ripped me off. EXPENSIVE LESSON LEARNED.

Was this review helpful? Yes 17

Sunny Z. [JollyChic Rep] Hi, Sheila,

Greetings!

Thank you for your order in Jollychic. We are so sorry to hear that you are not satisfied with the products. We can’t search your order record by your name in our system, could you please provide us your registered E-mail or order No.? And could you please tell us which items you are not satisfied? Please send us the item No., ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

3 weeks ago

I'm a size small normally so I ordered a medium as the web site said the items run small - SMALL!!!! That's a joke they are tiny im not sure I'd fit into a a large. I'm going to give the items I ordered away to a co-worker who has a little daughter as the cost of sending these items back to China would cost more than they are worth. I would never order anything from them again. I wish I'd seen the reviews here before I ordered I could have saved myself some money.

Was this review helpful? Yes 12

Sunny Z. [JollyChic Rep] Hi, Debbie,
Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. When you made the order, have you checked our size guide? All our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions. Hope next order, you can choose the right size, and we would like to send you a 10 usd bonus as compensation, you can use it for the future order, ok?Any questions, please feel free to contact us, we will do our best for you!
Best wishes!
Jollychic Customer Service Team

3 weeks ago

I'm so sorry I didn't check about this "company" before ordering... It's been almost 3 weeks since I got a confirmation email that my order has been shipped, but when I want to check my tracking number at GLS, it appears a totally different destination and old date... so, is it a fake company?!!!! I really hope I didn't pay 70 $ for nothing... shame on you!

Was this review helpful? Yes 10

Sunny Z. [JollyChic Rep] Dear Alis Mocanu ,

Greetings!

Thank you for your order in Jollychic. We are so sorry for the delay. We shipped your order on Jan.11th by one world, and the package was transporting from UK to your country, and the tracking No. is EUR1000007333LHR, here is the link of the shipping information:
http://www.17track.net/en/result/express-details-100011.shtml?nums=EUR1000007333LHR
Please check it, you will get the package in 5-7 days, could you please wait some days for patient? We also will continue to follow up the shipping, let us wait some days for patient, any questions, please feel free to contact us. Ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

1 month ago

just had the second of two orders, both are totally useless. Everything too small, Im not enormous, but cant even get my arms in most of the items! Even though most of them are (supposedly) XL size. One item said it came up really big so I ordered a M - silly me, as it would fit a child, just about! Whilst one or two are of fair quality for the money, most are very badly made, and one jacket is the oddest material Ive ever seen used for clothing! More like the stuff used for interlinings in furniture! Far too expensive to return, so have learned my lesson, and local charity shop will get most of this. The orders took over a month to arrive, and definitely not worth waiting for at all. I would not EVER order from this company again. Total waste of money. not going to bother with the detailed ratings below, dont even rate one star in my opinion.

Was this review helpful? Yes 11

Sunny Z. [JollyChic Rep] Hi, Lynn,

Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that you are not satisfied with the products.
When you made the order, have you checked our size guide? All our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions.
After receiving, if you have any questions about the products you received, please send E-mail to after-sale@jollychic.com, you also can provide us some pictures of the products if it is different with our website pictures. After checking, we will provide you some solutions.

We can’t search your order record by your name in our system, could you please provide us your registered E-mail or order No.? We will check it for you, ok?
Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

1 month ago

I love this site. I order 7 items and received them all....3 items were too small..however I did sell them to someone whom they fit. I received my order within 2 weeks. received emails regarding my order. I was able to track my order without any problem. I will certainly order more. The clothing was all good quality

I do not know who they are having writing reviews. My review to you or any one is stay away from this company. They welch on what they agree to. And the quality of their products are not worth a cracker jack box. They have you pay to return and never own up to the return amt agreed in emails. I had to contact my credit card company to get my money for the product returned

Was this review helpful? Yes 12

Sunny Z. [JollyChic Rep] Hi, Elaine,

Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. When you made the order, have you checked our size guide? All our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions.
Here is our return policy:

http://www.jollychic.com/return-policy-a42.html

Without any quality issues, if the customer need to return, the shipping fee need to pay by yourself, and if the product has quality issues, please provide us some pictures, we will check it and provide you some solutions, hope your understanding. Once we received the package, we will refund the full item price and send you message, please think it about. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

1/19/15

I took a chance without even reading the reviews. The coat, jacket and sweater all exceeded my expectations. :) The prices and quality were fantastic and they even threw in a gift and Christmas card. Love this website!

I just got my order, and wow nothing fits...it will cost more to send them back them the items are worth.....I will NEVER order from this company again...I should have known something was wrong when i called the 1-800 number and got a lady who could not speak clear English.

Was this review helpful? Yes 8

Sunny Z. [JollyChic Rep] Hi, Mary-jane,

Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. When you made the order, have you checked our size guide? All our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions.
Here is our return policy:

http://www.jollychic.com/return-policy-a42.html

Please check it. If you want to return, we suggest you to return by local post, it is much cheaper than other shipping method, please think it about. We are all right here, any questions, please feel free to contact us! Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

1/18/15

While the delivery of my items was efficient the sizing is way off. I will not return the items because of the cost of doing so. Beware...if you are a larger size person ie 14+ these clothes will not fit they are definitely made for small framed people. The size charts they provide on their site do not match the size of the clothes.I ordered a size larger than I should have according to their size charts and it was way to small. I also ordered a poncho. Turns out it was made for someone much shorter and smaller than me I'm 5ft 5in.

Was this review helpful? Yes 5

Sunny Z. [JollyChic Rep] Hi, Dedie,

Greetings!
Thank you for your support in Jollychic.com. When made the order, we suggested the size guide, all our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions. Please do not worry. Any questions, you also can contact with 7*24 hours live-chat. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

1/19/15

I ordered in December and after one month, the products that I ordered still did not arrive.
It took them two weeks to prepare the order.
After that they lied that they shipped it and it is on the way.

The company that they said it shipped with GLS, did not have the tracking number.
After one more week I managed to find on this website with whom they actually sent.

And that tracking number stated another one week delay.
So they lied when they said that it was already shipped.

The products are for three weeks now in transit.
After I called the shipping company in UK they said that this is not express shipping and it will take even more time.

Another lie as they advertised it as express shipping !!

I ordered winter coats and most probably they will get in spring because of them.
I just hope that they will fit and be of good quality.

Will come back after I finally will have received them.....

Was this review helpful? Yes 6

Sunny Z. [JollyChic Rep] Hi, Alexandru,

Greetings!
Thank you for your support in Jollychic.com. We are so sorry for the delay. We can’t search your order record by your name in our system, could you please provide us your registered E-mail or order No.? We will contact with the shipping company and check the package status for you, ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

1/18/15

I am very disappointed in this online website. I ordered a dress from them and paid extra shipping to have it delivered by a certain time, New Year's Eve. Needless to say the package did not arrive on time but it doesn't matter as the dress is the quality of a Halloween costume. I requested and received return information and when I followed the return instructions, ship by USPS, I was told it would be $115 to return to China. I contacted them and they want pictures, etc. to return. The last correspondence stating that the dress appeared grey and not black. Really! I couldn't find a cheap dress to pretend or switch as this replacement if I tried. I believe it is a scam and that a disclaimer should be written in their return policy to make the customer fully aware of the hoops it must jump through in order to try and return an item. Needless to say the approximately $42 I paid for the dress is not worth the fight of the 'sample' item they sent. They win and have my $42, however I will not nor recommend anyone to purchase from them. Fortunately I was able to find a well constructed, quality dress for the New Years event I was attending. I will be wearing the gown for Halloween as my Bridezilla costume! Only rating as 1 star because there are no - 1 stars to choose.

Was this review helpful? Yes 8

Sunny Z. [JollyChic Rep] Hi, friends,

Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that you are not satisfied with the products. We can’t search your order record by your name in our system, could you please provide us your registered E-mail or order No.? You said we sent the wrong color, could you please provide us some pictures to after-sale@jollychic.com , we will check it, if we send you the wrong color, we will resend you the right color or refund the item price, please do not worry. About the returning, normally we suggest the customer to ship by economic shipping method. It is much cheaper than other shipping method. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

1/17/15

This website is no good. The sizing is way off. I am Asian & small but Large would not even fit. The worst of all is you can forget about returning the items. Once sold, that's it. Websites like this based in China should altogether be avoided. Be warned!

Was this review helpful? Yes 6

Sunny Z. [JollyChic Rep] Hi, Karen,

Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. All our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions.
If you do not want to keep the products, please return the package, here is the return policy:
http://www.jollychic.com/return-policy-a42.html
Please check it. Without any quality issues and the size as you ordered, we are afraid that you need to pay the returning shipping fee. And we suggest you to return by local post, it is much cheaper than other shipping method, please think it about. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

1/15/15

HORRIBLE! I found an adorable coat from this company online and my husband purchased it for me for Christmas. The description warned that the coat ran small and to order a size up. He did so, but when I tried it on, the coat was still extremely small. I would need at least another size up, but when I attempted to contact Jolly Chic to exchange the item, they proved absolutely impossible to contact. I sent them an email through their website; at least a week has passed and no response. I tried using their "24/7" online chat with customer support; it doesn't work. I called their toll-free number several times; a mumbled voice seemed to say hello, but I believe it is just a recording and you can not get a live person nor leave a message. I was hoping to exchange my coat for a larger size, but it looks like I will be stuck. JOLLY CHIC IS THE WORST! Don't be tempted by their low prices, they are horrible. p.s. After trying the coat on once, my finger went through the inside pocket liner, so the quality is bad too.

Was this review helpful? Yes 9

Sunny Z. [JollyChic Rep] Hi, Nancy,

Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. All our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions.

Our customer service is working in 7*24 hours, sometime the signal is not very good, we can’t hear clearly on the phone, you can try to call later. You also can choose our E-mail service, we will reply you in 24 hours. The replied message may send to the spam mail, please check it.

If you do not want to keep the products, please return the package, here is the return policy:
http://www.jollychic.com/return-policy-a42.html
Please check it. And we suggest you to return by local post, it is much cheaper than other shipping method, please think it about. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

1/15/15

Stay away. Poor quality. Weird sizing. And when you want to return items, you have to pay postage to CHINA! I had to pay $40 to return 2 items costing $110.

Was this review helpful? Yes 9

Sunny Z. [JollyChic Rep] Hi, Rachel,

Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. All our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions. If the size as ordered but not fit you, if you want to return the package, here is the return policy, the shipping fee need to pay by customer:
http://www.jollychic.com/return-policy-a42.html
Please check it.
And we suggest you to return by local post, it is much cheaper than other shipping method, please think it about. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

1/14/15

While the quality of the products I ordered was not horrible, NOTHING fit! I too followed recommendations to order a size larger and everything was still too small. I tell everyone I can about how bad this site is!!

Was this review helpful? Yes 7

Sunny Z. [JollyChic Rep] Hi, Lynne,
Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. We can’t search your order record by your name in our system, could you please provide us your registered E-mail or order No.? All our sizes are Asian size, it may be smaller than US size, and every product has a size guide in the website, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions. Could you please provide us some pictures of the size measurement, if the size is not right, we will provide you some solutions, please do not worry. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

1/14/15

Size Size Size. Their listed American sizes are a lot smaller than true American sizes. My daughter usually wears a size Medium. I ended up ordering two of the same coat first time in a Large. Too small. Next in a XXL and still not big enough to layer under. Shipping was fine. Quality was fine. Price was good. But Size. Size Size Size. Becareful. To return you must pay shipping. I didn't return so don't know how many hoops I would have had to jump through.

I just moved up north after living in the south all my life. I didn't own a sweater or a coat..obviously I needed all new winter clothes. I found this site and LOVE it!!! I've placed 12 orders with them and have been very happy with everything I've bought....especially for the price.!!!! They tell you that the clothes run small so I ordered one size up. Yes, it takes a while to get the items, but it's worth the wait. My entire closet is now filled with clothes from Jolly Chic. I'm glad I didn't read all the negative reviews before I started buying from them.

I believe this site is a scam. I was charged twice for the same order. First time when I ordered and again 3 days later. I tried to talk to customer service, but no one ever answered the phone... Extremely frustrating... :(
It didn't take many days for me to get the items I ordered. I ordered 3 coats and 1 swimsuit. - 2 coats were OK. 1 coat looked extremely cheap and with a horrible quality. And the swimsuit is just terrible. Impossible to wear in public, it is possible to see through the fabric... terrible! I cannot even imagine how it would look like when it is wet.
VERY IMPORTANT TO SAY - SIZE IS VERY VERY VERY SMALL. In America I wear size 2/ X-small/ small - Reading some reviews I decided to order M size coats. It is tiny! M might stand for MINI-MINI-EXTRA-SMALL. For real. Don't buy from this site - not worth it at all.

Was this review helpful? Yes 4

Sunny Z. [JollyChic Rep] Hi, Gerusa ,
Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that you are not satisfied with the products, could you please tell us more details about the products you received? We can’t search your order record by your name in our system, could you please provide us your registered E-mail or order No.? We also will check your payment with our bank, or please provide us the payment transaction No. , if you paid twice, we will refund you one payment, please do not worry. We will check it for you and provide you some solutions, ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team

1/14/15