Overview
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Irresponsibility people in qatar. 100 times contacted customer care & main office located in Saudi never considered as a customer. Some items ordered for Eid celebration still waiting for it. Hope will get it on next Year Eid In sha allah!
P. S: Sadness is paid already :(
Had order 5 items and been following up for 4 days. I spoke with their team to change my contact details many times and yet they did not inform the courier. I contacted the courier service in Dubai to assist me to update my contact details, been forwarded to their branch in Abu Dhabi and spoke with their supervisor only to find out some miscommunication in their system occurs which lead my orders to be returned in their facility in Dubai. Tried to contact again their agent in jollychic apps thru live chat and they keep hanging me! I called also their facility in Dubai and they said they cannot do anything about it unless I re-order it again and need to pay for the delivery fee once again! Such a terrible experience to think im their regular customer! Jollychic agents are big $#*!s and they don't know how to handle such situation properly! This will definitely my last time to purchase with them and praying to get my refund soon!
Dear customer, we do apologize for your unsatisfied due to the delivery issue.
About your order, we have refunded and the balance will be arrived to your original payment account in 8-15 working days. Please check it with your issuing bank timely.
Thank you for your great support on Jollychic.
I just received the 2 items i ordered from Jollychic. A plastic clothes drawer and shoe rack for sar158. Holy Crap!
When i assembled the items both of those, totally trashy! Parts are missing for the both items and I am sharing the photos here for all to see. I will report this trading company to the Ministry of Economics! That is not fair and is never right to sell to customers defective items! That is plain cheating!
The worst online shopping experience I have ever had. Ordered a shirt and 10 weeks later its had not arrived despite me bring charged for it. Asked them maybe 10 times for my money back and the only thing they seems to know how to say is be patient. Currently starting a legal dispute as they have effectively stolen from me. DON"T ORDER ANYTHING!
I placed on(12-02-2020) order one lenovo laptop cost price of 1604, but they not delivered(15-02-2020) at the same price. The jollychic staff's are told me if u need give extra 200 riyal(1800 riyal) we will deliver Tomorrow, otherwise we can't deliver your order. I will asking one question why they didn't told me before delivery date, they are what the... Is thinking about costumer. Jollychic very bad experience with you today,. If u advertised one things asking other, it's thinking@ jollychic very alibaba.
I order at 1st August and still not received, and on tracking they write delivery faild duo to customer mobile off, and in real no one try to call me or on tracking also nt showing my ordee out for delivery, they are lier, whenever i ask them simply said wait we will deliver you soon,
Dear customer, please accept our sincere apologies for this long time delivery.
We have already feedback your order to the relevant shipping company to push the delivery for you.
About the long time delivery issue, we will feedback and push our logistics department to improve.
Meanwhile, we will provide you fully refund if your package cannot be delivered successfully, so please do not worry.
Jollychic is a young and fast growing team which based on your great support.
They were fabulous! I loved the clothing, everything was fabulous quality and it didn't take long to come at all! I'd say two weeks maybe? They do ship from china which could be an inconvenience but if you speak to a representative about it they'll help you! I'm definitely ordering from them again. I bought a few head chains from them and they were fabulous! I placed pictures of everything I ordered! Seriously great site!
I ordered a dress which is totalky different from the picture in their website and when i wanted to return it back the return service was Very very Vey BAD. They gave wrong addresses which can not be reached by google map and when i contact them they gave another wrong address
NEVER EVER GOING TO BUY FROM THERE.
By far the most horrible company ever. You dont receive any communication. I made an order, and didnt receive any confirmation email or whatsoever. Had to contact their contact center multiple times, to see where my order was. They said everytime they were working on it. After more than a week, I received a simple sms saying that my order is cancelled. No e-mail, no headsup no nothing. And then you have to wait for more than a week to receive your money back in USD.
It's been 18 days already and my order didn't arrive yet, no phone number to contact, the live chat is useless because they don't know anything, I've been sending emails but don't receive any reply... worst online shop... I wasted my time!
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. Here is a link of the shipping information, please have a check: http :// www.aramex. Com/express/track-results. Aspx? Q=aWQ9MzgzMTAxMzc2Jg%3d%3d-wkundeIScbE%3d. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat. Look forward to your early reply.
Best wishes!
Jollychic Customer Service Team
Misleading description of sizes on their website. I've received faulty items and they are charging me delivery costs for returning them. Absolute rip off. Poor quality. It took them quite a few days even to reply to my complaint. Don't waste your time and money!
Good day, this is sindy from Jollychic. We are so sorry to hear that the size is not fit you. About the size, all our sizes are Asian size, it may be smaller than US size. But all the clothes we have the size chart, just check the size detailers, like the length, bust, shoulder, waist, hip size and so on, that would be more correct. If you have no idea, you also can contact our 7*24 hours on-line chat or send us E-mail to after-sale@jollychic.com. We will provide you some suggestions. Here is our return policy: http://www.jollychic.com/return-policy-a42.html Please check it.
About the lower value on the invoice, we just want to avoid the taxes for all the customers, if you want to write the right price on the invoice, you can contact our customer service, we will remark it for you. Hope your understanding.
If you want to return it, I will send you the shipping address, once received, we will refund you the item price, ok? Looking forward to your reply!
Best wishes!
Sindy
I ordered 4 items size medium Took 4 weeks to arrive nothing fitted arms really tight and one item was like a rag. Straight in charity bag. Never again i would advise you not to order from here waste of money
Greetings! Thanks for your order in our website. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by economical post mail, once we get the returned items, we will refund the item price to you and email you about it too. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat. The following is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Best wishes!
Jollychic Customer Service Team
I ordered three items from Jollychic to get free shipping. After more than a month and little correspondence from them, I received only two items. The items are the poorest quality products I've ever seen. Cheap material, poor workmanship - nothing like what they show in the pictures. The sizes for both items are completely wrong. The items are so awful that I can't even give them to charity. Straight to the bin. I have literally lost over $100 on this order. These guys are stealing from people and they keep doing it because no one can / will shut them down. All five star (positive) reviews shown anywhere here and on their website are from employees and are not authentic. Buyer beware!
Greetings! Thanks for your order in our website. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Please apply a returning in My Account, we will then deal with it. For the outstock item, we will refund the money to your card in 8-15 days. Please have a check then. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your early reply.
Best wishes!
Jollychic Customer Service Team
Warning!
Never buy jolly chic again. LIARS and CHEATERS
They lured me to buy more by promising free "express" delivery if I purchase over 100$.
What was to be 3-7 working days is now over 26 days with no one giving me any clear answer about an expected date for delivery-if it's ever going to happen.
All they mention in response to my frequent requests is that they're sorry.
I told them about the distress they caused for my little 3-year-old daughter waiting for promised red booties. One of the items was supposed to be a birthday present for my mom. Her birthday was yesterday and I had no present to offer.
I think there's a whole industry of cheating or money laundry maybe. They take our money in advance and God knows how much interests they make out of freezing this money over a whole month.
Greetings! Thanks for your order in our website. We are very sorry for the troubles in transportation. May I have your order No, then I can check in detail for you. Anything else needs help, please feel free to email to service@jollychic.com or contact with our online chat.
Best wishes!
Jollychic Customer Service Team
Took my money, right away! It's on my bank statement. -38.52
It's been 2 months I've never received an email, nor the product. No phone calls? Video chat w multiple people, that are on line, then they're off line, they don't respond, the window closes!
They pay their employees to make up good reviews.
Good thing I have US BANK, They'll handle this.
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. May I have your shipping address in our website so we can locate the order number and help you better? Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I only put one star because there is no option for none. I have ordered 9 items and 5 of them was clothing. In my disappointment nothing fitted. Everything was just way too small. When I chatted to jolly chic representative I only wanted to exchange the items for correct size but found out that I need to pay for return shipping fee? What if the clothes doesn't fit again? Pay extra money again? No thank you. Returning EVERY single item and want to get full refund! And don't wanna hear about this website again! Stay away from this website!
Dear Customer,
Greetings! Thanks for your order in our website. We are very sorry for the trouble. The size in our website is Asian size, so maybe smaller. But we have adjusted the size chart so you can choose the right size, also there is size details in size guide, you can check the size guide before choosing the size. As the size not fit, you can return the items back to us for a refund. Please return the items back by post mail. After we get the returned items, we will refund you the item price and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
To me this site is a big scam. I ordered from Saudi Arabia, and unfortunately, my first (And last) experience is that I've ordered many items, all with a delivery date claimed to be 1 or 2 days at max, and now it's the second week, with everything still being prepared. My kid's birthday has passed without giving him his gift, I ordered stuff for my wife that i wanted to cheer her up with, and still not received, I ordered myself sports equipment, and day after day is passing without being able to do my exercise as I counted on this big fake like of Jolly Chick. Although not mentioned anywhere, the delivery fees of some items showed double price of the items themselves. I didn't revise the total value, as I thought this site uses the normal delivery rates like all other respected sites, just realized the exaggerated amounts of delivery after finalizing the payment transaction.
I tried to reach to customer service, and failed many times to find someone to talk to.
Simply, you can never count on this platform, and I'd advise everyone I know in life not to even try, or they'll just lose money, time & nerves.
It has been almost exactly a month since i placed a order from this so called website & have received nothing. Money was taken, but no package delivered. They apologize, call me "dear" & "hun" & offered my $5 towards "compensation". They also stated the reason why it takes so long is because of their "shopping" season in china. This website completely mis informs customers. I do NOT recommend it to anyone. I doubt i will even receive an order. They tell us it is IN the US, yet when calling the postal service, there is NO location of a package what so ever. Be careful while being on this website, it is a major fraud i believe.
Hi, thank you for your order in Jollychic.com, we are so sorry for the delay. For our shipping method to USA, we provide standard shipping with International E-commerce Express and Express shipping with Fedex. When you made the order, if you want to receive soon, we suggest you to please choose the express shipping and contact our customer service, we will remark for you. Can i have your order No. Or registered E-mail? We will check it for you, ok? If you have any questions, you also can send us E-mail to after-sale@jollychic.com. Looking forward to your reply!
Jollychic Custemer Service Team
The three that I ordered were like probably not even plus size. Unbelievable... They were about 4 sizes too small. No instructions to return them. It gives an address and then says "This address does not accept returns for online orders." So Where Do I Send Them?
Greetings! Thanks for your order in our website. We have size guide of the size details for each item in our website, you can check the detailed size first before ordering. Also please return the items back by USPS, after we get the returned items, we will refund the item price to you. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Please do yourself a favour and give them a miss! Can't comment on the quality or sizing of the clothes as never received my order! No correspondence, in fact they seem to like to ignore you once they have taken your money! How this company is still trading I will never know. Awful, awful awful!
Greetings! Thanks for your order in our website. We are really sorry for that. Could you please recheck your order No, since the order No you offer is not correct. For size problem: You can check the measurements for items which is located under ADD TO BAG such as shoulder, waist and length for each item.
At the right side of Select Size, there is a size guide showing compared size on Jollychic. It will help to give you correct advice regarding your usual size. Anything else needs help, please feel free to email to service@jollychic.com or contact with our online chat.
Best wishes!
Jollychic Customer Service Team
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
- Visit Website
- Shenzhen, Guangdong, China
- Edit business info
Business History
Manufacturers of apparel in China since 2008.We offer the latest fashion ingredients for those interested;
We partner with dozens of reputable import & export companies, warehousing & logistics companies and
After sales service provider from around the world. Better still, we have an elite team, who are truly capable,
Dedicated, and flexible and demonstrate unparalleled expertise on a daily basis.
We offer multi-lingual customer service, a sound set of internet system and advanced online marketing
Networks that caters to customers' need. We have a two-million customer base up to date.
As we consistently unlock new frontiers of overseas markets, tens of millions of consumers the world over
Have also benefited from our effort by simply making a purchase via our website, for apiece of reliable
Commodity and at a reasonable price of course.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, please accept our sincere apologies for this long time delivery.
Your order was delivered successfully on August 25th after we urged the courier company, we will also feedback to our logistics department for improvement.
Jollychic is a young and fast growing team which based on your great support.