iHerbReviews 1,051

Unfortunately, the seller sent me items that I did not order. After going through a very complicated procedure to request the correct items (iHerb has no human support, only a very poor chatbot), I ultimately received a rejection, and the bot keeps requesting additional images, even though all detailed images have already been sent! This is a completely unacceptable situation, and no one is addressing it. It's disappointing that customer service functions have been handed over to a poorly trained language model! I would never recommend this store to anyone!

Orders are cancelled 1/2 hour after being confirmed. It's a waste of time placing orders with them.
Totally useless customer service, replies after 48 hours and asks you to try again (without doing anything about it because it happens again)
Don't waste your time.

I ordered a product on iherb, and they sent me a different but similar product. I assumed it was the same and I ate it and got sick because the product they sent me was not gluten free like the product I ordered. When I asked for a refund after I realized this product was not gluten free, they denied me a refund twice. They told me I did order that product. I had to send them screenshots of my order page to prove my point. I have not received a refund.

I am absolutely shocked and outraged by how my order was delivered! When I received it, the packaging of one of the supplements was completely shattered, and everything inside was covered in glass. But the worst part? While trying to retrieve the tablets, I seriously cut my hand!

These tablets were meant for my son, prescribed to help him feel better, but instead, I was left bleeding, in pain, and dealing with this nightmare. The entire package, my hands—everything was covered in blood. I just can't believe a company can be this careless with their shipments!

And how does iHerb's so-called "customer support" handle this? They ignore the actual issue and tell me to return the order myself, despite the fact that the products are in an unusable and dangerous condition. They refuse to acknowledge how unsafe and unacceptable this is and instead hide behind their ridiculous policies.

They simply DO NOT CARE. They refuse to take responsibility, ignore basic safety concerns, and make customers jump through hopes just to maybe get a refund. How am I supposed to return a package that's literally full of shattered glass and blood?!
I tried contacting with them several times,but it is useless,every time they just say that I must "return full order" with exact same message. It seems like they are not even reading reviews,they just copy paste the answer saying that I must return full order...

This company is a disgrace. Their customer service is a joke, and their complete disregard for their customers' safety is horrifying. If you value your health, safety, and hard-earned money, STAY AWAY FROM iHERB!

I have photos proving everything—shattered glass, blood, a complete disaster. I hope this review helps others avoid the same traumatizing experience I had.

States they can support orders for APO/DPO/miltary addresses, cant deliver unless less than $90 total order and less than a few pounds. Then you finally manage to batch your orders, losing out on the free shipping and discounts. They charge you $$$ for shipping to a US valid address which should cost the same as anywhere in continental US. but instead they gouge you. Trash company and even worse customer service who just send you links instead of actually assisting you in purchasing $$$ of supplements. Rather stick to GNC/amazon. At least they know how to support service members abroad with easy valid US addresses.

There is no human contact to give assurance that I will receive my order. Apparently the company is run without a real person in customer service. That is the same with the delivery company and their tracking. The tracking tells me only that it is in the US. This is very frustrating..

I have been an iHerb customer since 2012, placing numerous orders and regularly recommending the platform to my friends. I've always appreciated the fast shipping and wide product selection. However, my recent experience with the company has left me deeply disappointed.

In 2022, I moved to Spain and continued using my iHerb account, unaware that it was still tied to Russia. Recently, I discovered that my account is no longer eligible for the Rewards Program solely because it was originally registered in Russia. This feels like discrimination, as I currently live in Spain, place orders to a Spanish address, and have had no ties to Russia for several years.

Moreover, I never received notifications about these changes. If I had been informed, I would have created a new account back in 2022. This lack of transparency is especially frustrating given my loyalty as a customer.

As an American company, iHerb should uphold values of fairness and non-discrimination that are well-known worldwide. Penalizing customers based on their original account registration country goes against these principles.

I contacted customer support (Case ID: *******) and only received standard responses with no real attempt to resolve my issue. The solution offered by iHerb was to delete my old account and create a new one, losing my entire order history and written reviews. It's disappointing that a company I've trusted for over a decade does not value its long-term customers.

I hope iHerb's management will reconsider such policies and find ways to support loyal customers who face similar issues. If no changes are made, I will have to explore other platforms that treat their users more fairly.

They sent me a package with somebody else's items (worth a lot less than what I spent on my package) and refuse to return my money, or resend my order. They rejected all my requests, and didn't even try to communicate with me. They act like typical scammers: bate and switch. I'm working with my card company to dispute the charge, such a waste of time and a hassle. Their website if full of bugs, you will lose the contents of your basket several times, they offer NO live support, only a robot. Their reviews are scam, every time I tried to submit a negative one, they would reject it. For positive reviews they will give you a dollar. Now, do the math and wonder why all their $#*! products have such good reviews. RUN AWAY FROM THESE SCAMMERS WHILE YOU STILL CAN.

Reputable products have disappeared. Out of stock on many items. Reviews often seem bias. Not what once was. I am being sent emails that the products I am looking for are back in stock but when I go to order I am told not available in my zip code. I live in the Nation's Capital. How is my zip code not available. Will only use as last resort.

I suffered 5 order rejections in 24 hours: iHerb dare to imply card problems, but a check with my card issuer reveals no card declination: transactions were approved and the approval was active until cancellation was initiated by iHerb: yet iHerb dares to imply "lack of funds", "suspicious activity", a load of bull:

Sadly they used Evri UK.I live in a 7 story flat.Asked Evri too at least press my intercom for a delivery.Got a message by email it's been delivered only.They dumped the parcel in the basement of my 7 story flat where anyone could steal it.never using Iherb again.

I signed up made a purchase, money left my account. Iherb then deactivated my account, all the "help" on the website does nothing and just sends you in circles, I've made enquiries by email and opened tickets via their chat bot, I have even created a new account and still haven't received any replies to my emails.
I don't know how I'm going to get my order or a refund if it is impossible to contact them.
Spend your money elsewhere people

Dreadful American company with fraudulent practices and awful customer service! Avoid at all costs!

I used to be a returning customer and spend over 1000usd in total on orders on the website over the course of the last two years. The issue is that they wouldn't guarantee delivery of international orders so if anything goes wrong with the parcel on the way to its destination they are very likely to brush off refund or reshipping requests.

The other day I received a package that was 4 items short and once I reported the issue they fired back with a refusal which they marked as 'friendly fraud'. Are you bloody kidding me? Where do you have the audacity to say such a thing to a loyal customer. I'd avoid them like the plague going forward as they scammed me out of 60 USD worth of goods! I'll have to get in touch with my credit card company to reverse the charges now

U cancelled my order, and u dont refund the money. I ordered from germany and i have paid!
I want answers, where can i contact you?

I had been a customer for a while, the way they pack the stuff is not safe and many times items arrive damaged and with the seal broken, after complaining they refuse to accept the return and replacement. I don't trust iherb anymore. Customer service is bad to say the least.

Order # *******

I order veggie capsules on Saturday. I tried to log in today to check on my order but found that my account has been deactivated which means that I cannot check on my order. To complain about this situation Iherb system tells me that I need to login. It's a complete scam. If I had read the online reviews, I wouldn't touch these lot with a barge pole.

This is about they LOUSY customer no-service. No, this is NOT about any specific purchase I have made so far.

I received a damaged item, and they refused to refund. Extremely unsatisfied. Vitacost is a better company.

Zero Star is a lot! They sent me an outdated /expired " Shae Moisture Mango and Carrot Kid shampoo and conditioner " the way that the conditioner is not even coming out of the bottle in any way! When I sent a message to customer service, this is the response I received::::
"We'd like to offer you a refund through store credits as one time courtesy. (( but I should pay for the shipping cost)) In this case, you are under no obligation to return the item. You are free to use this item as you see fit, whether that means enjoying them yourself, sharing them with friends or family, or even donating them to a charitable organization if you wish."