42 Reviews for Iherb.com
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Awful customer service. They make you prove their mistake by taking a picture of it and then they offer to refund the product in approximately 4 weeks or more if you ship it back to them.
I ordered 2 products and they got one of them wrong! I suggest going somewhere else, it is a gamble if you want to take a chance on getting what you ordered and another gamble as to whether they will rectify the problem for you in the end. Here's my advice, don't bother shopping here. They are incompetent.
I've been ordering from iherb for years and so far everything has been perfect. Great prices, service and probably the fastest and cheapest shipping in the world. And of course all new customers get a $10 discount with coupon code alo065
The best site to buy supplements on the internet! The prices are great, that ship FAST and they have a very range of products available (BTW, you can use the coupon IDA759 for a $10 discount). Greatly recommended!!
Like many people have said their customer service is horrible and if you receive defective product like I did they won't take care of it. worst company that I have ever dealt with ever. other companies will at least work things out but not Iherb, I really don't know why they have any customers/business at all.
It's a scam. There is no explanation or proof as to why your order never arrives and you are still being charged.
Read from their website: Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges iHerb.com has incurred during shipping, such as warehousing fees, return postage fees, etc.
There is NO proof that the product was ever shipped. They are making money based on this claim. Charging you for the order and then credit return you -20% and shipping.
Horrible horrible customer service. Ordered for the first time and my package never arrived. They blamed customs in my country, however in the 10+ years I have been ordering products online this has never happened. Had customs had a problem - they would have contacted me.they refused to reimburse me, this is a SCAM!!!
Rubbish customer service. They suspended my account because my friend forgot to remove my address as her delivery address before introducing me to the site. They did not ship my goods and did not even inform me. It has been a month, there have been multiple emails with customer service, which then referred me to the manager Robert who does not respond to emails. Go figure.
Use code KIZ257 for $10 off your first order when you order for $40 or more. Or get $5 off when you order for less than $40!
So far I've only had great experiences with this company!
They have a lot of products to offer, their shipping is good and most important: their prices are really good! International shipping is great as well, and for as little as $4! What more can you wish for!
I have been a customer since 2005. I like their freebies section the most. The organic food section is pretty good too. You can use coupon code MUT040 for 10 dollars off, and shipping is free for 20+ dollars. No tax!
$10 off coupon code MUT040
I've yet to order anything from iherb because I've read far too many horror stories and I've noticed a very annoying and unethical practice that this company indulges in - they spam review sites with coupon codes and fabulous reviews about the company. Go to any community that is devoted to reviewing makeup, vitamins and the like and you'll likely encounter a "review" written in terrible English that always ends with the reviewer suggesting to get the item from iherb and offering a "very cool" coupon code.
This company has basically overrun a very reputable site that I am a member of with these fake reviews. Ask yourself - do you want to deal with a company that hires people to write fake reviews about their company (yes, there are companies - generally dubious ones - that hire people to post on forums and message board talking a company or product up)? If the company was on the up and up, they would not have to do this. Take the glowing, five star ratings here and anywhere else you see them with a very large grain of salt. If you can, check the person who left the review out to see if they reviewed other items or if they can string a coherent sentence together. If the person has less than five reviews and the reviews are short and terribly written, chances are high they're a shill working for the company.
This fake review thing has become an epidemic. I've fallen for it myself a time or two because so many business sites are overrun with these scammers. Take the time to look before you spend your money online!
Iherb is doing a great job, I don't have any problem with them, and been buying a lot since last year. I'm living in Korea and only paying 4 dollars for delivery. My packages always arrives within a week. All my items are in a very good condition. I highly recommended this site. Feel free to use my promo code for first time buyers UFO988
DHL duty and taxes is toooooo machhhhh
I live in New Zealand and took at face value the iherb website's claims to provide fast and reliable service. I used their recommended shipping method, DHL Global Priority Mail. My first order, in July, arrived promptly and safely. I repeated the order at the end of August and that second order has not arrived. I had to send four emails to iherb before they replied to me.They suggested the delay was due to "International Shipping; Local Customs Regulations or your Local Delivery Provider."
As a retired journalist I have the time and some idea how to research this. The NZ Customs hold comprehensive records of packages sent to New Zealand residents which are currently being held for inspection or have been returned to sender or destroyed. My contact there told me that under my name and address, there is no record of a package from iherb.com falling into this category. The local delivery provider (New Zealand Post/DHL Courier Post) also have no record of receiving the package and referred me to DHL Global Mail headquarters in Frankfurt.
DHL Global reported: "We find only the DHL World track system following package status and can tell you that the packet was not sent from the USA since 30.08.2013."
I passed on this info to Customer Service at iherb and they have repeated their previous response, adding: "We apologize for any inconvenience this has caused you and we appreciate your patience."
Well, frankly I need the product and my patience has run out. I'd advise international consumers to be very wary of this company. They appear to have little idea about how to conduct an online or mail order business. They say there is no way to trace a package once it has left the US, but in this day and age that is not true. My first package arrived with no less than four bar codes attached at various stages of its journey. All these will have left a footprint, even if it is not readily accessible to the general consumer. In this case, I have DHL's report that the package never left the US.
I love Iherb! They don't always have every item that I'm looking for in stock (hence the 4-star rating), but you can check back and they do have items re-stocked frequently. Their shipping and order processing times have always been fast, and I love that you can get a "free sample" with each order - some are nearly full-size products!
If you haven't used iHerb before, you can use coupon code EQI961 for up to $10.00 off your first order, and free shipping, too!
Specifically when you browse from canada the url swaps over to ca.iherb.com giving you the false impressions! Do NOT order from them if you are outside of the USA or DHL will be calling you telling you that you need a broker and then have to send you a "power of attorney" form which you must fill out with your credit card number to deal with customs!!! Other companies already set up this brokerage service within the shipping /duty fees, whats the point this is such a hassle they should not offer to send to canada this is essentially we will send to your customs and then let them deal with it AVOID THIS PLACE AT ALL COSTS
DO NOT USE iHerb.com for outside US!!
Purchased some supplements which total to $25. iHerb.com charges an additional $8 shipping and uses DHL with NO tracking, which I guess is ok since we were made aware of this before we placed the order anyways. HOWEVER, when the package arrived Vancouver, Canada, DHL charges $10 processing fee on top of the $6 duty and $8 shipping! That is $24 (or almost 100% of our products)!!!!!!!! A $25 order is now a $50 order!!!
iHerb failed to inform their customers how steep of a processing fee their customers will have to pay by using DHL. Instead, iHerb only talks about how low their shipping fee is. That is just misleading and unacceptable.
Five stars because everything was fine. The order was delivery in time, and I received it. I had no problems.
My first order arrived in 6 days ...great; I placed three more orders, none of which arrived, even though I kept with the required weight, contents and value they recommended. I herb refused to reimburse me for two of the three orders....Worth 120 dollars
Worst service I have ever received anywhere. They have a customer support number that does not get answered, they do not respond to emails. They sent my order, apparently, to the wrong address and a week and half later it is still not here and they don't seem to care about responding to my emails. 1 to 3 day expedited shipping is a joke. Will be contesting the charge on my charge card and will not be doing business with them ever again.
I bought some herbal medicine which cost me ~$20, and I got them shipped to Canada! I ended up paying ~$18 for duty and taxes. Big Surprise!!!!!
Nice site, has a variety of products and is especially good to buy real techniques brushes. They have E.L.F products now too, far more affordable. I'm buying from Australia, is cheaper for almost all countries.
Discount code of $10 for first buys: VVN246 , Enjoy!
iHerb is definitely the best store, out of many, that I buy from. Their prices and shipping rates are the most affordable among natural food stores. Shipping is free for US orders over $40 and $4 for international orders. They carry dozens of free samples, trial products and additionally they always send surprise samples. Orders usually ship within several hours and so far all of my packages have arrived in perfect condition. By the way, you can save $10 on your first order if you copy/paste coupon code iva351 during checkout. This code is valid for orders over $40; for smaller orders it will give you a $5 discount.
iHerb has been named #1 online supplement store by ConsumerLab five years in a row: from 2008 to 2012. Overall I highly recommend iHerb to everyone!
After reading about its effectiveness in warding off unwanted rodents and critters, I purchased one 16oz bottle of peppermint oil from this company online to be shipped to Canada (total cost was under C$50.00). One the very first screen under the "shipping" for international customers, it clearly stated with regard to shipping time and cost: "....average delivery time of 10 days (including weekends). Also, chances are high that you will not pay any additional Customs import taxes." At checkout I selected that "recommended" DHL shipping preference by iHerb.com. When the package come, the DHL guy said I owed an additional $19.45 for 'customs and taxes'. When I called DHL about this, they stated it was a combination of 13% Canadian sales tax PLUS DHL charges an additional $10 for "custom's handling fee"! This was all in addition to the shipping charge of $10.10 I paid upon checkout!! So, my total shipping fees were $29.55 for a $48.00 bottle of oil!
It is inexcusable that the iHerb.com website doesn't detail this fact when consumers are choosing the 'preferred shipping' method of DHL. When I called iHerb.com they brushed me off referencing the small print stating there 'may be other charges'. Then I contacted their customer service via email and got the same response. I expected custom import charges and taxes (around $9 at the most), but not the $10 DHL "handling fee" which are not disclosed when picking this as the "recommended shipping" at checkout. I think this is bad business practice with iHerb.com. I urge Canadians not to buy from this online company without being well aware of these additional shipping fees.
HORRIBLE SERVICE FOR CANADIANS!!!
I ordered a couple of items from them and after the promised 10 business days for Canadian orders, I still had not received it. I contacted them as the DHL tracking number was invalid (when entered on DHL's tracking system) and I was told by herb.com rep that airmail tracking numbers are never ever able to be traced. I then was told that my order could take up to 6 weeks and the 10 days was only a guideline. I was also informed that if I never receive my order, no luck on getting my money back through them. I order a lot of stuff from the US and have never had a problem with tracking numbers never able to be traced or 6 weeks for something to arrive, even if Canadian customs is backed up. I have already initiated discussions with my credit card company for my money back, should the 6 weeks not result in my order. Very, very disappointed - STAY AWAY!!!!!!!
I have bought mountains of stuff from iHerb over the years and have always supported them by spreading the word among friends - an excellent customer by any standard. They are cheap, fast and reliable.
But be warned that if they send you a faulty product they will keep your money and not only refuse to put things right, but will actually refuse to communicate with you! I have had jaw-droppingly bad service from them that leaves me absolutely shocked. If you can't go and knock on their door to demand they resolve the problem they will literally just ignore all communication from you and keep your money. They could not care less about customers or their legal responsibilities as a retailer, and I am incredible shocked to have discovered that. I have been stolen from by a company I have supported for years.
Unfortunately they have no PayPal option, so as a consumer you have no protection or other way to get your money back if they choose to ignore your pleadings. So you have been warned!
Fortunately Vitacost have improved their service markedly of late, so I will go back to them. What a shame though.
Use gift code YON198 to get $10.00 off your first iHerb purchase.
Here are my reviews on iHerb (good and bad).
I have tried different supplement sites and in my opinion, iHerb is the best in most aspects. There are reasons why iHerb is a trusted Google store and #1 online supplement store by consumerlab.com 5 years in a row from 2008.
Value – iHerb offers the most competitive pricings for most products. The more popular the products, the cheaper it stays. Most products are at least 30-40% cheaper than in-store and 10-20% cheaper than other online store. Sometimes even more! However, the less popular products tend to have little discounts when compared to the manufacturers.
Variety – iHerb offers more than 30,000 of products. It is much more than any other online supplement stores have. You are mostly likely to find the supplements you need. However, since iHerb sells products based on popularity and sales volume, you might have find that they remove the less popular products and replace with new brands or similar products from popular brands. If the product happens not to be selling well within 6 months - 1 year (i think), they will remove it and you have to find it somewhere else.
Ordering and shipping – Ordering is very easy. Normally, it takes me less than a minute if you already know what you want to buy. Payment is very fast as well after entering your debit/credit card’s number once. Your order is shipped quickly within 1-2 days and 95% of the times arrived within the estimated time based on the delivery service available. The only time they are slow in sending out is during the Christmas and New Year period.
For international customers, they have the airmail, free if under $80 value and 3 pounds, DHL and FedEx. Airmail is good if you don’t mind waiting and there is no tracking number. You can’t order much with the limitation as you can get bigger % discounts with larger orders. DHL is the best. It’s hugely discounted and delivered real fast. They can even do a redelivery if you are not at home at time of first delivery. (Airmail undelivered will end up in the post office where you have to go and collect yourself). FedEx is more expensive and does the same as DHL.
Customer support – It’s generally ok but need improvements. They have live customer support and they respond quickly. There are times when I noticed that they actually sell larger size bottle/container of similar supplements at higher price per mg/pill (should be cheaper instead). They change the price immediately within 5 minutes after telling them. There are also twice when they miss some products in my order. They gave me a refund and no questions asked. (Some companies will ask for evidence or even mail the whole box back and incur additional shipping costs etc..). Their support always replies to questions within 1 day.
The only downside is that some supplements manufacturers tend to update their formulations regularly. iHerb is generally slow in updating the changes. I did trouble myself to inform them about it and guess what.... the support asks me to take a photo and upload it for them to see. No thanks. They can either stick to the outdated information, lift their fingers to call the manufacturers or even ask the packers to do verification.
Others - iHerb occasionally does huge discounts on popular brand name, discounts for products less than 6 months from expire date and discounts on new name in store. Do check in periodically. You can also get a free sample per order per person.
Best prices I could find on the vitamins & supplements I wanted, fast tracked international delivery for a very decent shipping fee ($10 for DHL international delivery!), plus 2 freebies in with the order. I am now a very satisfied customer of iHerb and will be ordering from them again in future. No they haven't asked me to post this, I'm not connected to them and I'm not even going to quote the discount code they gave me (you can find one easy enough). I'm just a very satisfied customer and recommend them to you.
I like products of this site, they are really good! The assortment is large and prices are reasonable.
The only thing I dislike is shippment. I choose standard shipping and it always delays and sometimes it even comes broken... It is much better to choose another methods of shoppment, you will pay more but it will arrive in time.
Products were either stale or defective. I attempted to initiate a return and for over a month sent e mails and tried to reach their "customer service" via phone. I lost my money and I hope to prevent anyone else from going through this. I wish I had researched and read their reviews. I would have saved money, time and upset.
they have a big choice , prices could be a bit cheaper though ... their international shipping is good !
I ordered some superfood from iHerb.com to my address in Norway about one and a half months ago. For some reason unknown to me the package got stuck in the customs and returned back to iHerb.
iHerb refunded some of the amount I payed, but decided to keep 20% for them self in addition to the shipping fees. With goodwill I can understand the shipping fees, but the 20% of the order they did not refund is flat out bad customer relationship policy. What disturbs the most is their very impolite way of telling me this, and their total lack of wish to sort it out to end up with a satisfied customer. They even stopped replying me.
I often buy from iHerb, all orders arrived within 14 days. Great deals! If you want to SAVE $10 on your first order use this iHerb Coupon Code XAD281 and get FREE Shipping Worldwide.
Excellent! This is undoubtely the best place on the Internet to buy nutritional supplements. The wide range of products and the amazing prices are what makes it unbeatable. (BTW, you can use the coupon IDA759 for a $10 discount). I give it 5/5!
I found this awesome site when searching for a particular specialty food item. I also wanted it quickly and was looking for a site that offered expedited shipping. Not only did they have the item I was looking for, they offered expedited (and overnight shipping) at the lowest rates I have seen. Most of the time consumers get gouged on shipping, but not here. They have an incredible selection of vitamins, herbs, food products, etc., from A-Z and the item I ordered was priced lower than when I ordered it from Amazon! My item arrived quickly plus they send you free product samples that you get to choose. HIGHLY RECOMMENDED!
I find this website easy to navigate and their prices are really good. I buy vitamins and supplements from them all the time. They ship quickly and the expiration dates are always far in the future, so I know that the products are fresh. I never hesitate to buy from them.
I've been buying from iherb.com for several years, and have never had any issues. Their prices are always the best and the selection is amazing.
Lots of products to choose from, found great prices on supplements that would have cost me twice as much elsewhere. My only complaint is shipping, first few times it was fast and everything arrived no problem, the last time the package was lost and they did not reply to any of my emails, then finally after a few months I got a partial refund. So if you buy from them make sure you pay a little more for shipping to ensure you get it each and every time.
Love iHerb, I save so much money ordering my vitamins and other health foods from iHerb. And everything arrives in great condition and within days of placing my order!!! Way to go iHerb!!
I've been ordering from iherb.com for about 3 years and I have nothing but great things to say about them. While on their site you can type an ailment into the search bar and they will display the supplements that might treat the condition. Then you can read user reviews on each of those supplements.
Or if you know the exact name of the supplement you're looking for then you can type that in and they will show all brand names they carry for that particular supplement, including user reviews. Prices are good and delivery has always been very fast, within 4-5 days or so, plus if you spend $40 or more UPS shipping is FREE.
My husband thought he'd be smart and order his "preferred" supplements from another site and ended up asking me to order what he wanted from iherb. And when my pain doc tried telling me there was no other size option for Zyflamend anti-inflammatory, I sent him to iherb and he ended up showing it to his own sales rep. so he could carry it in his office.
Bottom line is...I trust this site with my health and money!
Ordered once through my friend who herself have ordered it occasionally from time to time. Then I ordered once for myself and it arrives pretty fast without delay. I'm generally quite satisfied with my products as I know not all health products might fit my body condition.
I bought Jason Natural Aloe Vera Shampoo & Hair Conditioner, Alba Botanica Body Scrub, full set of Avalon Organics facial products. I loved the facial products especially cos it fitted to my facial condition.
Cept the only issue on delivery, which the website have highlighted earlier before they send out their products that:
"The UPS driver may choose not to leave a package if you aren't present to sign for it. To avoid such a situation and ensure receiving your package, you may use a business address." http://www.iherb.com/info/Domestic
Which means I have to be at home to receive the product or contact the deliveryman to come at specific timing when I am at home (If I am unable to send it to my office).
Other than that, the site is pretty much reliable. They will also send you an email few weeks later to request for your good/bad reviews of the products which you have purchased so that other buyers can decide fi they want to buy the product or not.
I ordered from iherb.com over a week ago and I never received my order! Then they gave me an invalid tracking number. Once the tracking number was rectrified they said that it had been delivered to my front door. Never received it !! If your thinking about ordering from this place please dont.
A great one stop shop for herbs and supplements.
I just wish the website had better navigation and search features.
Products seems fresh and with good expiration dates - this is very important to me!