45 Reviews for Iherb.com
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I've been buying from iherb for years and have always had great service until about 4 months ago. Apparently they have built a second warehouse and are having a lot of problems. Historically, if I ordered early in the day, the order would get shipped that same evening. My most recent order was ordered early on Tues., and I paid for the two day shipping. On Thurs morning I got an email saying that order had shipped. This actually means that the order has been loaded into a UPS tractor trailer van and will be picked up that evening.
So I called, was told they did not guarantee that orders would be shipped out in any specific time frame. I asked that they change the order to overnight, and was told that they could not do that. So I asked when I would receive the order. Mon. Was the answer, which meant that the order would be sitting in an unconditioned UPS warehouse or truck over the weekend. So I cancelled the order (had to talk to a supervisor to do this).
Iherb: You really need to get act back together. I've been recommending iherb to friends for years, but can't do that any longer given recent very poor customer service.
So I found iherb and they had a bunch of stuff I wanted to try for pretty good prices, even one bottle of supplements that I was looking for was discounted to $0. I read a lot of reviews and saw very mixed things. A lot of people were saying negative things about shipping, customer service, etc. and I was hesitant to place my order. There was of course a mix of positive reviews, and nothing about overcharging/credit card fraud which is what I was most worried about. In the end I decided, for about $22 for 5 different supplements I had to give them a try. When you place your order as well a free option through Google Trusted Stores pops up and tells you if something goes wrong with your order that iherb isn't fixing to contact them. That seemed reassuring.
I placed my order on Thursday and it told me "Expect 1-3 days for shipment". By the time I checked my email on Friday I had already received confirmation that my packages (shipment was split into 2 but the price was the same) had been shipped and I was given tracking numbers. One package arrived to my apartment complex on Monday and the other arrived Tuesday(today). I got everything I payed for plus a magnet in 1 package and a plastic shower cap in the other. Both of course have to iherb written all over them but it was a fun surprise.
I live in the US, in Michigan, so I don't know if a lot of the issues other people had with extra charges, or slow shipping are because they are out of country orders since people don't specify well. All I know is I'm really happy with how it all went, I wasn't expecting my stuff to arrive until at least Thursday since all these posts assured me that the site is slow.
TL;DR CHEAP PRICES, FAST SHIPMENT, NO EXTRA FEES, 10/10 WILL SHOP AT AGAIN.
I'm kind of a health nerd, and iherb has everything I can think of to treat my leaky gut/hypochondria. Without iherb, I wouldn't even know about cococeps, the tastiest mushroom based beverage ever (whatever, don't knock it till you try it.)
They also have a great customer loyalty program and fast free shipping if you buy enough stuff (and you know you always need more stuff, right?)
Absolutely the worst company I've ever dealt with. They respond to emails every 3 days, horrible customer service. They shipped me an item and charged me double for duties and extra taxes and shipping charges which is absurd. This is their response: Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges i Herb has incurred during shipping, such as warehousing fees, return postage fees, etc.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).
what a fkn joke these losers are
I've been buying supplements and health care products from them for many years. At the beginning they were great, lowest prices and fastest shipping by far but in the last 18 months things have degraded big time. Slow slow shipping, my stuff now takes almost 2 weeks and they are no longer the lowest prices on many things. I have now discovered Vitacost which is super fast and has great cust. service. I no longer will use iherb except to read the reviews on some products as some of them seem legit and can be helpful.
This site used to ship on time but for several months have been very late on orders even those requested as next day expedited.
This used to be a customer reliable site with good prices.
Now with their "expansion" is a greedy $#*! hole.
iherb MISLABELS PACKAGES thus you are incorrectly charged duties ad taxes. Buyers beware - regardless of what you buy, they will put supplements - therefore TAXABLE DUTIES AND BROKERAGE FEES WILL BE LEVIED.
In my case, $20 for a $30 order.
In many years of shopping online, this is the very first review I've ever left about a company. I usually just wouldn't waste my time. However, my experience was so horrific, I really just believe others need to know about it.
1) I ordered a $100+ shipment with 1-3 expedited shipping from iHerb. When I didn't receive it in about 5 days, I checked the shipping tracker and it said that the shipment had been returned to iHerb. So I emailed iHerb to find out what was going on. I didn't hear a response in 2 days, so I tried their Chat feature on their website. Here is what I was told:
- They get too many emails to respond to them in a timely fashion
- It's not their responsibility to notify me of shipment issues
- They will reship the order (I received no credits, apologies or compensation)
I changed the shipping address on the order because the delay in shipment meant that I'd no longer be at the old address.
2) The next day, when I saw that the shipping confirmation was still showing the old address, I dialed back into Chat.
I was told that the shipping address was corrected, but that one of my products was on backorder. (Why didn't the first rep I spoke with tell me about this?) So I chose to proceed with the order without that item.
When I shared my disappointing experience so far on my first order with iHerb to the rep, his response was that he "is not focused on my emotional well-being." Hmm...I wondered to myself, "Is he focused on my repeat business? Because they sure aren't putting in any effort to secure that."
3) I received the order in 3 days this time and it was missing a 2nd item...one that they didn't tell me wasn't available when I spoke to either of the 2 reps.
4) So I checked my bank statement to see if I had been credited for it. Not only did they not credit me for the additional missing item, but when I looked to see if I was credited for the first, original item I was told was on backorder, they only credited me a portion of the original price I was charged! I was charged $4.80 and they only credited me $4.56.
Yes, I realize that the difference is a measly $.24, but what upset me was the principle, not the amount. I waited for a total of 13 days to receive an order I was supposed to get in 3 days, the customer service was quite indifferent to my experience (and one was even a bit rude), my order was missing 2 items and I wasn't even fully credited for them.
I submitted another Chat message offline and I'm hoping to get a response.
Seriously, how does a company like this stay in business?
Very poor customer service, tried to apply the first time customer discount, because of a website bug with my previous order cancelled it would not take the discount. immediately sent them a mail telling them the code and to apply the discount. They never responded. Contacted them online and they refused to apply the discount even with documented proof that i tried to apply the discount and contact them then brushed me off.
Will not order from them again and recommend staying clear of them,
After 12 WEEKS ordered not yet arrived.
Customer Service asks me to "BE PATIENT" and says this delay is on the the customs (and dare tell me I should call customs before future orders..")
Point is customs always contact clients in order to clear package or inform them it is kept. They NEVER CONTACTED me and I called them to confirm that.
Then after 12 weeks, the package hasn't even reached Europe which makes me think it NEVER LEFT the US.
Of course NO REFUND.
I would add that customer service is IMPOLITE and DOESN'T READ fully emails.
AVOID AT ALL COST FOR INTERNATIONAL DELIVERY !!!
IHerb charged me shipping fees, duty fees, and on the top DHL brokerage fees. When I tried to contact them via the phone number provided on their website and my call was forwarded to their voice mail that is set up in Chinese!!!!!! Be ware of fake product!!!! I refused to receive that parcel and I asked DHL broker to send it back. The refund I have got was 40% less than the amount I paid to them!!!! NEVER BUY FROM IHERB!!!! FAKE PRODUCT, NO CUSTOMER SERVICE, SCAM AND FRAUD.
Terrible customer service - just ignore you when there is a post-sale problem - they have your money so what do they care? A $50 order went missing - on tracking website saw it was sent to another country completely - iHerb don't even respond to my queries - very disrespectful of customers - after years of buying from them won't be doing it again. Rude and unethical so how can you trust them with your health?
I herb used to be a great company, however they are not any longer. Their prices continue to climb and their delivery just gets worse and worse. They have made clear through their customer service that they are fine with this decline. There are better sites, Vitacost is one that I would recommend.
I placed an order with iherb, and chose expedited 1-3 shipping. I never received any email either confirming the order, or notifying me of shipping.
After 4 days I went back to the site to check the shipping status, ( I should also mention that this order was being shipped within the same state), and I noticed that they had changed the shipping to 5 day shipping. So, I did a live chat to see what happened. The customer service person I was speaking to said that, "yes, they changed the shipping to 5 day". I said that that is not what I had agreed to when I placed the order, and that they can not change the terms after a customer checks out. The following is the response I got, (cut and pasted directly from the chat) ..." we can do whatever we please with that. I am not going to argue nor waste time to try and justify it. You are ordering from us and we have decided to change the information from 1 - 5 days instead of 1 - 3 days." And then he ended the chat.
That is not how any company should treat it's customers, and frankly there are lots of other online drugstores that I would much prefer to do business with.
iHerb is a rip off artist - a recent first order for Mrs Meyers bar soap - unknown to me the size had been reduced from 8oz to 5.3oz - SRP (suggested retail price) of the 5.3oz bar verified by Mrs Meyers correspondence is $3.99. IT'S NOW 5.3 oz rather than the previous 8oz size but iHerb charges the same $4.99 price - $1.00 more per bar than SRP. You can go down to Target and get the same 5.3oz bar for the actual SRP of $3.99. Total rip off artists. FYI- the soap is great, but I will never shop iHerb again.
The worst customer service experience I have ever had EVER! I ordered 6 items from iHerb.com and only 3 of them arrived. When I asked about it (thinking maybe the package had been separated into two) they claimed "We do not re-ship orders internationally" (I am in Australia)
1) No where on there website does it state this as a policy for international orders
2) Technically it's not re-shipping if the item has been forgotten in the first place.
They then stated that they would be refunding me in 'store credits'. I advised that this was ABSOLUTELY not okay and could they please either send me my items or refund my credit card.
They then sent me a confirmation email for the amount i was owed advising it would be refunded. Was that the end!??! OF COURSE NOT! A few hours later they sent ANOTHER confirmation email advising that a different (lesser) amount would be refunded.
This amount WAS actually refunded (to my surprise) but they still owe me the remainder which I have now enquired about FIVE times, the first being almost two weeks ago now. So far they have been ignoring me. Really immature and pathetic. Strongly recommend staying away!
Great products. Good Prices. Slow shippers. My last order took 12 days to arrive. The web site claimed 1-3 day expedited shipping via UPS. Due to the slow shipping two of the items froze and had to be discarded. This order may be my last.
Awful customer service. They make you prove their mistake by taking a picture of it and then they offer to refund the product in approximately 4 weeks or more if you ship it back to them.
I ordered 2 products and they got one of them wrong! I suggest going somewhere else, it is a gamble if you want to take a chance on getting what you ordered and another gamble as to whether they will rectify the problem for you in the end. Here's my advice, don't bother shopping here. They are incompetent.
Like many people have said their customer service is horrible and if you receive defective product like I did they won't take care of it. worst company that I have ever dealt with ever. other companies will at least work things out but not Iherb, I really don't know why they have any customers/business at all.
It's a scam. There is no explanation or proof as to why your order never arrives and you are still being charged.
Read from their website: Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges iHerb.com has incurred during shipping, such as warehousing fees, return postage fees, etc.
There is NO proof that the product was ever shipped. They are making money based on this claim. Charging you for the order and then credit return you -20% and shipping.
Horrible horrible customer service. Ordered for the first time and my package never arrived. They blamed customs in my country, however in the 10+ years I have been ordering products online this has never happened. Had customs had a problem - they would have contacted me.they refused to reimburse me, this is a SCAM!!!
Rubbish customer service. They suspended my account because my friend forgot to remove my address as her delivery address before introducing me to the site. They did not ship my goods and did not even inform me. It has been a month, there have been multiple emails with customer service, which then referred me to the manager Robert who does not respond to emails. Go figure.
I've yet to order anything from iherb because I've read far too many horror stories and I've noticed a very annoying and unethical practice that this company indulges in - they spam review sites with coupon codes and fabulous reviews about the company. Go to any community that is devoted to reviewing makeup, vitamins and the like and you'll likely encounter a "review" written in terrible English that always ends with the reviewer suggesting to get the item from iherb and offering a "very cool" coupon code.
This company has basically overrun a very reputable site that I am a member of with these fake reviews. Ask yourself - do you want to deal with a company that hires people to write fake reviews about their company (yes, there are companies - generally dubious ones - that hire people to post on forums and message board talking a company or product up)? If the company was on the up and up, they would not have to do this. Take the glowing, five star ratings here and anywhere else you see them with a very large grain of salt. If you can, check the person who left the review out to see if they reviewed other items or if they can string a coherent sentence together. If the person has less than five reviews and the reviews are short and terribly written, chances are high they're a shill working for the company.
This fake review thing has become an epidemic. I've fallen for it myself a time or two because so many business sites are overrun with these scammers. Take the time to look before you spend your money online!
I live in New Zealand and took at face value the iherb website's claims to provide fast and reliable service. I used their recommended shipping method, DHL Global Priority Mail. My first order, in July, arrived promptly and safely. I repeated the order at the end of August and that second order has not arrived. I had to send four emails to iherb before they replied to me.They suggested the delay was due to "International Shipping; Local Customs Regulations or your Local Delivery Provider."
As a retired journalist I have the time and some idea how to research this. The NZ Customs hold comprehensive records of packages sent to New Zealand residents which are currently being held for inspection or have been returned to sender or destroyed. My contact there told me that under my name and address, there is no record of a package from iherb.com falling into this category. The local delivery provider (New Zealand Post/DHL Courier Post) also have no record of receiving the package and referred me to DHL Global Mail headquarters in Frankfurt.
DHL Global reported: "We find only the DHL World track system following package status and can tell you that the packet was not sent from the USA since 30.08.2013."
I passed on this info to Customer Service at iherb and they have repeated their previous response, adding: "We apologize for any inconvenience this has caused you and we appreciate your patience."
Well, frankly I need the product and my patience has run out. I'd advise international consumers to be very wary of this company. They appear to have little idea about how to conduct an online or mail order business. They say there is no way to trace a package once it has left the US, but in this day and age that is not true. My first package arrived with no less than four bar codes attached at various stages of its journey. All these will have left a footprint, even if it is not readily accessible to the general consumer. In this case, I have DHL's report that the package never left the US.
I love Iherb! They don't always have every item that I'm looking for in stock (hence the 4-star rating), but you can check back and they do have items re-stocked frequently. Their shipping and order processing times have always been fast, and I love that you can get a "free sample" with each order - some are nearly full-size products!
If you haven't used iHerb before, you can use coupon code EQI961 for up to $10.00 off your first order, and free shipping, too!
Specifically when you browse from canada the url swaps over to ca.iherb.com giving you the false impressions! Do NOT order from them if you are outside of the USA or DHL will be calling you telling you that you need a broker and then have to send you a "power of attorney" form which you must fill out with your credit card number to deal with customs!!! Other companies already set up this brokerage service within the shipping /duty fees, whats the point this is such a hassle they should not offer to send to canada this is essentially we will send to your customs and then let them deal with it AVOID THIS PLACE AT ALL COSTS
DO NOT USE iHerb.com for outside US!!
Purchased some supplements which total to $25. iHerb.com charges an additional $8 shipping and uses DHL with NO tracking, which I guess is ok since we were made aware of this before we placed the order anyways. HOWEVER, when the package arrived Vancouver, Canada, DHL charges $10 processing fee on top of the $6 duty and $8 shipping! That is $24 (or almost 100% of our products)!!!!!!!! A $25 order is now a $50 order!!!
iHerb failed to inform their customers how steep of a processing fee their customers will have to pay by using DHL. Instead, iHerb only talks about how low their shipping fee is. That is just misleading and unacceptable.
My first order arrived in 6 days ...great; I placed three more orders, none of which arrived, even though I kept with the required weight, contents and value they recommended. I herb refused to reimburse me for two of the three orders....Worth 120 dollars
Worst service I have ever received anywhere. They have a customer support number that does not get answered, they do not respond to emails. They sent my order, apparently, to the wrong address and a week and half later it is still not here and they don't seem to care about responding to my emails. 1 to 3 day expedited shipping is a joke. Will be contesting the charge on my charge card and will not be doing business with them ever again.
I bought some herbal medicine which cost me ~$20, and I got them shipped to Canada! I ended up paying ~$18 for duty and taxes. Big Surprise!!!!!
After reading about its effectiveness in warding off unwanted rodents and critters, I purchased one 16oz bottle of peppermint oil from this company online to be shipped to Canada (total cost was under C$50.00). One the very first screen under the "shipping" for international customers, it clearly stated with regard to shipping time and cost: "....average delivery time of 10 days (including weekends). Also, chances are high that you will not pay any additional Customs import taxes." At checkout I selected that "recommended" DHL shipping preference by iHerb.com. When the package come, the DHL guy said I owed an additional $19.45 for 'customs and taxes'. When I called DHL about this, they stated it was a combination of 13% Canadian sales tax PLUS DHL charges an additional $10 for "custom's handling fee"! This was all in addition to the shipping charge of $10.10 I paid upon checkout!! So, my total shipping fees were $29.55 for a $48.00 bottle of oil!
It is inexcusable that the iHerb.com website doesn't detail this fact when consumers are choosing the 'preferred shipping' method of DHL. When I called iHerb.com they brushed me off referencing the small print stating there 'may be other charges'. Then I contacted their customer service via email and got the same response. I expected custom import charges and taxes (around $9 at the most), but not the $10 DHL "handling fee" which are not disclosed when picking this as the "recommended shipping" at checkout. I think this is bad business practice with iHerb.com. I urge Canadians not to buy from this online company without being well aware of these additional shipping fees.
HORRIBLE SERVICE FOR CANADIANS!!!
I ordered a couple of items from them and after the promised 10 business days for Canadian orders, I still had not received it. I contacted them as the DHL tracking number was invalid (when entered on DHL's tracking system) and I was told by herb.com rep that airmail tracking numbers are never ever able to be traced. I then was told that my order could take up to 6 weeks and the 10 days was only a guideline. I was also informed that if I never receive my order, no luck on getting my money back through them. I order a lot of stuff from the US and have never had a problem with tracking numbers never able to be traced or 6 weeks for something to arrive, even if Canadian customs is backed up. I have already initiated discussions with my credit card company for my money back, should the 6 weeks not result in my order. Very, very disappointed - STAY AWAY!!!!!!!
I have bought mountains of stuff from iHerb over the years and have always supported them by spreading the word among friends - an excellent customer by any standard. They are cheap, fast and reliable.
But be warned that if they send you a faulty product they will keep your money and not only refuse to put things right, but will actually refuse to communicate with you! I have had jaw-droppingly bad service from them that leaves me absolutely shocked. If you can't go and knock on their door to demand they resolve the problem they will literally just ignore all communication from you and keep your money. They could not care less about customers or their legal responsibilities as a retailer, and I am incredible shocked to have discovered that. I have been stolen from by a company I have supported for years.
Unfortunately they have no PayPal option, so as a consumer you have no protection or other way to get your money back if they choose to ignore your pleadings. So you have been warned!
Fortunately Vitacost have improved their service markedly of late, so I will go back to them. What a shame though.
Best prices I could find on the vitamins & supplements I wanted, fast tracked international delivery for a very decent shipping fee ($10 for DHL international delivery!), plus 2 freebies in with the order. I am now a very satisfied customer of iHerb and will be ordering from them again in future. No they haven't asked me to post this, I'm not connected to them and I'm not even going to quote the discount code they gave me (you can find one easy enough). I'm just a very satisfied customer and recommend them to you.
Products were either stale or defective. I attempted to initiate a return and for over a month sent e mails and tried to reach their "customer service" via phone. I lost my money and I hope to prevent anyone else from going through this. I wish I had researched and read their reviews. I would have saved money, time and upset.
they have a big choice , prices could be a bit cheaper though ... their international shipping is good !
I ordered some superfood from iHerb.com to my address in Norway about one and a half months ago. For some reason unknown to me the package got stuck in the customs and returned back to iHerb.
iHerb refunded some of the amount I payed, but decided to keep 20% for them self in addition to the shipping fees. With goodwill I can understand the shipping fees, but the 20% of the order they did not refund is flat out bad customer relationship policy. What disturbs the most is their very impolite way of telling me this, and their total lack of wish to sort it out to end up with a satisfied customer. They even stopped replying me.
I found this awesome site when searching for a particular specialty food item. I also wanted it quickly and was looking for a site that offered expedited shipping. Not only did they have the item I was looking for, they offered expedited (and overnight shipping) at the lowest rates I have seen. Most of the time consumers get gouged on shipping, but not here. They have an incredible selection of vitamins, herbs, food products, etc., from A-Z and the item I ordered was priced lower than when I ordered it from Amazon! My item arrived quickly plus they send you free product samples that you get to choose. HIGHLY RECOMMENDED!
I find this website easy to navigate and their prices are really good. I buy vitamins and supplements from them all the time. They ship quickly and the expiration dates are always far in the future, so I know that the products are fresh. I never hesitate to buy from them.
I've been buying from iherb.com for several years, and have never had any issues. Their prices are always the best and the selection is amazing.
Lots of products to choose from, found great prices on supplements that would have cost me twice as much elsewhere. My only complaint is shipping, first few times it was fast and everything arrived no problem, the last time the package was lost and they did not reply to any of my emails, then finally after a few months I got a partial refund. So if you buy from them make sure you pay a little more for shipping to ensure you get it each and every time.
Love iHerb, I save so much money ordering my vitamins and other health foods from iHerb. And everything arrives in great condition and within days of placing my order!!! Way to go iHerb!!
I've been ordering from iherb.com for about 3 years and I have nothing but great things to say about them. While on their site you can type an ailment into the search bar and they will display the supplements that might treat the condition. Then you can read user reviews on each of those supplements.
Or if you know the exact name of the supplement you're looking for then you can type that in and they will show all brand names they carry for that particular supplement, including user reviews. Prices are good and delivery has always been very fast, within 4-5 days or so, plus if you spend $40 or more UPS shipping is FREE.
My husband thought he'd be smart and order his "preferred" supplements from another site and ended up asking me to order what he wanted from iherb. And when my pain doc tried telling me there was no other size option for Zyflamend anti-inflammatory, I sent him to iherb and he ended up showing it to his own sales rep. so he could carry it in his office.
Bottom line is...I trust this site with my health and money!
I ordered from iherb.com over a week ago and I never received my order! Then they gave me an invalid tracking number. Once the tracking number was rectrified they said that it had been delivered to my front door. Never received it !! If your thinking about ordering from this place please dont.
A great one stop shop for herbs and supplements.
I just wish the website had better navigation and search features.
Products seems fresh and with good expiration dates - this is very important to me!