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Dreadful American company with fraudulent practices and awful customer service! Avoid at all costs!
I used to be a returning customer and spend over 1000usd in total on orders on the website over the course of the last two years. The issue is that they wouldn't guarantee delivery of international orders so if anything goes wrong with the parcel on the way to its destination they are very likely to brush off refund or reshipping requests.
The other day I received a package that was 4 items short and once I reported the issue they fired back with a refusal which they marked as 'friendly fraud'. Are you bloody kidding me? Where do you have the audacity to say such a thing to a loyal customer. I'd avoid them like the plague going forward as they scammed me out of 60 USD worth of goods! I'll have to get in touch with my credit card company to reverse the charges now
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Dear Valued Customer,
We would love to look into this and review everything further. However, in order for us to do so, we need the order number. May you please provide that in an updated version of this review? Once received, we will gladly expedite this matter.
We hope to hear from you soon and wish you the best of health.