Dear Valued Customer,

We are sorry to hear this and it looks like an agent was able to assist you and reactivate your account. Customer safety and account security is our highest concern and, although we do our best to accurately identify fraudulent activity, in this instance we fell short. Our teams will continue to work on enhancing every aspect of our operations including identifying risk factors to more accurately identify suspicious accounts. Again, we sincerely apologize and understand the great frustration this must cause.

We hope you decide to give us another chance in the future and we wish you the best of health.