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Getaroom has a rating of 3.9 stars from 6,375 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund, and easy process. Getaroom ranks 9th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
After a misunderstanding customer service was able to rectify my situation and give me a full refund!
Getaroom's website is deceptive, misleading and deceitful. The price displayed for 2 nights was $116, which was slightly less than other sites ($68/night on Booking, Expedia, Priceline). Once I entered credit card information, the charge tripled to $343.95. I immediately called to void the charge. The service representative quoted their "no cancellation" policy. This is not a traveler friendly company who wants to keep you as a customer. Using "no cancellation for any reason" policy to justify their outrageous upcharges is certainly a sign they know this business is a scam.
After a misunderstanding customer service was able to rectify my situation and give me a full refund!
I need to amend my review.
After many requests they finally (and pretty quickly) reimburse the extra 36 euro.
Very fast and effective customer service.
Total to pay not at all clear!
I would say comparable to scam.
They attract with a price (in my case 62 euros) and then they add the taxes during the payment phase, in my case 36 euros (I didn't see the full total until I received confirmation from the credit card).
So I paid 98 instead of 62 as declared when booking.
I immediately wrote to customer service to cancel the reservation, but the response was non-refundable.
If the additional taxes were declared somewhere, it was written in tiny, hidden letters. Be wary!
Products used:
Hotel room
Ilaria, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom
Getaroom's website is deceptive, misleading and deceitful. The price displayed for 2 nights was $116, which was slightly less than other sites ($68/night on Booking, Expedia, Priceline). Once I entered credit card information, the charge tripled to $343.95. I immediately called to void the charge. The service representative quoted their "no cancellation" policy. This is not a traveler friendly company who wants to keep you as a customer. Using "no cancellation for any reason" policy to justify their outrageous upcharges is certainly a sign they know this business is a scam.
Tip for consumers:
Be aware that the pricing may triple after you enter your credit/debit card information
Products used:
nothing
Ann L, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on the Sitejabber site.
Thank you,
Getaroom
This hotel website is awful. Customer service is completely unhelpful and basically cut me off. Took our money saying they cannot help in anyway. Website details an unclear but soon want to take money off you on a page where you cannot check your booking. When we tried to navigate back it's still unclear and customer service really don't want to know. We will not be using this hotel chain again!
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Jean, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the sitejabber site to reflect your satisfaction with the positive resolution of a full refund.
Sincerely,
Getaroom
Very helpful when the door card didnt wanna work. I would recommend it. It was a last min trip made and they made sure i was able to book a room for my mom and get her in there
Lona,
Thank you for the great feedback and the service opportunity!
Best Regards,
Getaroom
Was rushing through a day of booking process and inadvertently booked through getaroom.com rather than the website of the hotel. Not until I entered my CC information did the price increase by 70% in hidden fees and taxes. These taxes and fees came with no explanation!
I didn't even intend to proceed but accidentally clicked submit. I called immediately after and was offered 50$ off the 170$ up charge. This company seems to only exist to take advantage of consumers and serve no purpose in actually booking a room.
I am in the process of working with AmEx to dispute the charges and recoup my poached money. Disgusting practices.
Finally, I'm quite surprised by the high number of 5 star reviews flooding this review site. I suspect this is also fraudulent.
Products used:
I slept in the room I reserved.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Mike, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.
Sincerely,
Getaroom
This site is a scam! Won't give us the rooms we paid for or a refund. Do not use this site. You can't understand the representative and won't let you talk to supervisor.
Tip for consumers:
SCAM!!!
Products used:
Hotel reservation
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Damnmingo, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.
Sincerely,
Getaroom
Ha… kudos for creating such an innovative and catchy name for the company…
Go get a room 😀
It was my first time using this service, I was travelling to Mastichr in the Netherlands and needed some relatively cheap place to stay for a night.
That's how I found a Stayokay place in Maastricht and paid only $35 for a night. It was much cheaper than anything else I could find with some other popular booking services.
I forgot to mention a friend of mine recommended this service to me exactly for this purpose. Now I have them bookmarked and whenever I need a room, I know where to find it 🙂
So, I am sharing my new discovery with all of you!
Wonder,
Glad we can save you some money! Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
GETAROOM website offered the lowest hotel rate online for an Elevated Two Queen Beds Renovated room at the Strat Hotel compared to Trivago, Priceline, Travelocity, Trip Advisor, Traveluro, and other travel agency websites.
Further, GETAROOM was "honest" to include information about a Hotel Resort Fee and the "exact" amount the hotel will charge per night. This is my 1st time to make a reservation via GETAROOM. I am impressed by their integrity, professionalism, and dedication to provide the best hotel rates online. Godspeed!
Fast, easy, and convenient. I was pleased with the easy process and very please with the price!
To get a reasonable rate, and the efficiency of Getaroom
I read a review that stated "These guys are a very sleazy outfit". That is my takeaway as well after dealing with them. I made a hotel reservation on 11/15/23 at 10:24 AM. I then canceled the reservation on 11/15/23 at 10:30 AM after finding that the rate was cheaper when calling the hotel directly.
I'm not able to cancel the reservation within 6 minutes of making it?
I recommend avoiding these guys.
You will definitely NOT be saving money by using them.
You also run the risk of being ripped off.
Products used:
None
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Jon, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.
Sincerely,
Getaroom
Isaac,
Thank you for the great feedback and the service opportunity!
Best Regards,
Getaroom
Leah,
Thank you for the great feedback and the service opportunity!
Best Regards,
Getaroom
Harris,
Thank you for the great feedback and the service opportunity!
Best Regards,
Getaroom
YU,
Thank you for the great feedback and the service opportunity!
Best Regards,
Getaroom
Roddy,
Thank you for the great feedback and the service opportunity!
Best Regards,
Getaroom
Honor,
Thank you for the great feedback and the service opportunity!
Best Regards,
Getaroom
Scammed by this company and their counterparts hotel values.com out of £2020.60 for two hotel rooms in Edinburgh July last year
Brian, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you.
Hi Tadzia,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I booked a room thinking I was dealing with the Hawthorne Suites direct. Not. I paid then realized 1/2 later that we had already booked the hotel a month ago, Called to cancel. No refund. Scam scam scam. Beware. You may think you are dealing with your hotel, but you are not. Sneaky business.
Janis, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.
Sincerely,
Getaroom
Hi Alan,
Glad we can save you some money! Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I made a series of a couple reservations to evade tax recapture and I cancelled in the time alotted. How do I rectify this since phone conversations are NOT encouraged with this service. Also the reservation did not disclose a $12 a night per pet charge. Why has Howard Johnson not receive my payment made to you folks?
Unknowingly ended up with getaroom when apparently ending up with Priceline? Cancelations were made prior to 3/2/2024 deadline. Call me to fix this at *******151? Bernard Farrell.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Bernard, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on the Sitejabber site.
Thank you,
Getaroom
Gain trust and grow your business with customer reviews.
Getaroom was created to offer you the very best values at hotels and other types of lodging in major destinations worldwide.
We understand that finding the right hotel is important to you and getting a great value can mean more savings for you to enjoy your trip. Whether you plan to travel for short or long trips, getaroom will be there as a resource for you to search, find, review, and book exactly what you want, at the best value. Our mission is to offer you the best rooms at the best values!
Getaroom was founded in 2009 by the former CEO and President of Hotels.com, Dave Litman and Bob Diener.
Company Profile:
Getaroom.com offers travelers access to incredibly low rates via our state-of-the-art hotel and lodging website (www.getaroom.com). Additionally, by calling its toll-free call center at 800-HOTELS-8 (800-468-3578) you can also receive the benefits of unpublished pricing, with rates typically 10 to 20 percent less than published rates on its site and other internet sites. There is full disclosure about the property at time of booking including the hotel name and exact location. Getaroom.com offers accommodations at national chain and independent boutique properties in major destinations in the U.S. and abroad.
Company Philosophy:
Provide travelers with the best values for their travel dollars.
Internet Address:
http://www.getaroom.com
Kerri K, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on the Sitejabber site.
Thank you,
Getaroom