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I need to amend my review.
After many requests they finally (and pretty quickly) reimburse the extra 36 euro.
Very fast and effective customer service.
Total to pay not at all clear!
I would say comparable to scam.
They attract with a price (in my case 62 euros) and then they add the taxes during the payment phase, in my case 36 euros (I didn't see the full total until I received confirmation from the credit card).
So I paid 98 instead of 62 as declared when booking.
I immediately wrote to customer service to cancel the reservation, but the response was non-refundable.
If the additional taxes were declared somewhere, it was written in tiny, hidden letters. Be wary!
Products used:
Hotel room
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Competitive pricing and straightforward booking process. Simple user interface that was easy to...
Ilaria, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom