I had the customer service call the resort and get me a confirmation number, which she did. (in 38 reviews)
▼ Sort by: recent
This company is working a scam at every angle.
I booked a room through Kayak, who then said that getaroom.com would handle the "customer service." After cancelling my hotel reservation well before the deadline, I was surprised to see that my "fully refundable" room had charged me a $25 cancellation fee. When I called getaroom to have the erroneous charge refunded, they said it was Disney (the hotel that I booked) who charged the fee.
I called Disney directly who pulled up my account and said that my room had, in fact, been fully refunded and that a $25 cancellation fee for cancelling before the deadline DID NOT EXIST.
I called getaroom back and relayed this information. They put me on hold and "called Disney." When the agent returned to the call, they told me that Disney refused to waive the $25 fee. I spoke with a getaroom manager who basically read from a script and said that the $25 fee was in the emails they sent out. I received two emails from Kayak/getaroom and in each, my room was fully refundable until 11/9. Since I cancelled on 10/30, this fee should not have been charged.
I called Disney back and they confirmed again that I had not been charged a fee and that they would send me an email attesting to that fact.
Getaroom.com just stole $25 from me, claiming it was Disney's charge, despite the fact that every email communication and all the fine print on the website clearly indicated that my room was fully refundable.
Protect yourselves and do NOT book with this company. If you book through Kayak, find out if getaroom.com will be handling the customer service. Not only were the agents and the manager unhelpful in resolving my issue, but they were rude. Instead of listening to what I was actually saying, they just kept repeating the same script about the $25 cancellation fee like robots.
I know it is only $25, but that is what getaroom.com is banking on- that because it is so little, people will give up. But, if they do this to enough people, they'll make a fortune. Be careful!
You're the worst kind of business. I made a reservation and cancelled it within 2minutes. I was still charged the cancellation fee which your policy states I can cancel it. When I called to get a refund, your Sonya was extremely rude and refused.
Their web site does not clearly identify that you are booking in the USA and paying with US currency. I booked, from Canada, on what looked like the Canadian Hotels web site, and the dollar amount on the confirmation received did not indicate that it was in US dollars.
Visa will not assist in getting my money back and the web site just sends you pre-written messages saying that they are sorry but there is nothing they can do.
JV in Lethbridge Alberta
They had a front page that looked like I was dealing directly with the hotel. I was then given the wrong dates and billed in dollars even though I was booking a UK hotel from the UK. They would not correct the dates even though I phoned up within 10 minutes to point out the mistake
Be very careful with getaroom.com. I live in Canada, I booked a hotel room in Canada with a Canadian credit card. I thought I was on the hotel web site. They gave me a price in Canadian dollars. They sent a confirmation of the $239.00 prepaid bill after they had my credit card and then charged my credit card $80.05 extra because their office is in the US. It's illegal to bill someone for charges you do not show. I called the phone number on the confirmation paper. An extraordinarily rude man basically told me to get lost. I asked his name. He said JK. I asked for details - he said "That's all you get." I asked to speak to his boss. He said, "I don't have one." I would never ever recommend getaroom to anyone.
I booked a hotel thru them. I was driving and did not have time to look up info. 1st off they charged over $30 more than the hotel price. 2nd the hotel also charged me 3rd while I attempted to resolve it myself, I had to get my bank involved for them to issue refund
@getaroomcom .. one of the most horrible booking service. Thieves. Money gets credited with no reservations made. Worse is they don't even live upto their agreed word, no sense of responsibility.. Use instead booking.com or Expedia they are a lot morecently service n quality focused.
More than one month ahead of travelling, I have mistakenly booked a Novotel room in Milan Linate airport instead of booking at Novotel Milan Malpensa airport. So I called "Get a room " to have my booking transferred to Milan Malpensa
( same hotel company, same hotel category ). To my surprise, "Get a room" flatly refused to do so and regarded this as a booking cancellation which clearly it is not !!! Is there any consumer association that can stop "Get a room" profiting from my mistake ??.
I had an issue with my reservations and called and spoke with Hilda. At the onset of my call, I was extremely upset because I had learned that fees quoted for my reservation was higher than what was reflected on line and also through American Express Concierge. Hilda was able to match the fees which made me very appreciative of her professionalism and attention in resolving my issue. Thank you Hilda
The cancellation policy listed on the reservation is EXTREMELY deceptive. I would HIGHLY recommend that you search elsewhere for making reservations. I found was directed to the site through Trip Adviser and I will NEVER again use then for booking of any of my multiple trips I take every year. There were options on the website that clearly stated they were non refundable and then other options that I interpreted to mean they were refundable. After calling to cancel, they is not the case and there was absolutely no flexibility from the people from Getaroom to make things right. How sad is it that this is what a company chooses to do in this day and age. Deception has no place in business these days and I hope that if you are reading this, you take your business elsewhere. There are plenty of other sites out there to choose from.
We booked hotel in las Vegas
But confirmation was wrong. So we booked inmediately again. At home creditcard shows we payed twice. Getaroom is although they can see we did the booking over within 9 minutes and explanation not willing to any solution.
This company can not be trusted and should be avoided. I am frustrated right now that I have lost trust with any booking companies like this. NEVER will I trust bookings with third party companies because I will end up losing my money and regret having to ever call in the first place. I suggest booking directly to your hotel or asking price match guarantee offers from other hotel but NEVER EVER from a getaroom. This review is based on my current experience, too frustrating to think about.
Do not use this rental site. Chared us in Us dollars in canada i live in canada and was booking a canadian location they do not ask you if you have any kind of a discount code ex if you have bcaa etc. It is a money grab and the comfort inn which we stayed in should not be supporting them
This seems to be a fraud company. I had never used their site but they booked $127 from my credit card, causing a lot of trouble with my credit card company since they wanted to block my card in order to prevent further fraud from getaroom.com. When I called the customer service they first confirmed the booking, but wouldn't give any details. A few days later I called again and they denied that they had such a booking on record.
This service lies and deceives you! They charged 30% to book a room and didn't even book the room we wanted. We wanted a King smoking room with a pool and breakfast. We got a handicap, non-smoking hotel with a shut down pool.
Stay away..shut this service down!
See below for what I plan to post on every social media site! My mother is paying for a hotel room for me, and you guys have been HORRIBLE for her to work with!!! Again, this is what I plan to post unless you would like to resolve this situation immediately. From the other reviews I've been reading, you don't need any more bad press!
Here are the reasons why not to use this site:
1. I made a hotel reservation on 9/03/15 for 9/18/15. Only after the reservation was confirmed did I see in the fine print "This reservation must be canceled by AUGUST 8, 2015 in order not to be charged for a one night's stay. In other words I would have had to cancel A MONTH BEFORE I made the reservation to have avoided the paying for the room. I was trying to cancel OVER a week in advance of the arrival date, but was told they would NOT cancel it, and I was already charged for the two night stay.
2. When I tried to contact getaroom by phone, everyone I talked with had a strong accent that I had great difficulty understanding, and I was on hold a considerable period of time, switched from one person to another, asked for not only a confirmation number but also a 12 digit "booking reference number".
All said and done, my credit card was already charged as soon as I made the reservation. I called the hotel and they said they were very sorry that there was nothing they could do.
NEVER use getaroom.com to make reservation. I certainly will never again use them.
Booked a room through getaroom.com and when I got to the hotel they did not have reservation even though I had the confirmation number from getaroom.com. We called the number from the confirmation email, and of course got passed to 3 people with being cut off or waiting on hold. This lasted for nearly 2 hours until we finally got a fax sent to the hotel confirming our purchase. The one star is because they are legitimate and we finally did get our room. I will not use their service again!
Very displeased with service I received. Booked a king room advertised as available. Checked in and discovered the hotel was overbooked. No king. Called getaroom but they refused to honour my reservation. As long as I had a room regardless of state they wouldn't help me. As well, I was pretty sure that I had booked with Travelocity and was quite surprise to received a notice after I booked that from now on, getaroom was in charge of my booking...very strange.
Most of the reviews document others' unpleasant experiences with Get a Room. - I am in Australia. I booked on line, it took all my details and credit card details, I proceeded to process but it timed out. I went back in to re-do the booking and the price on the Motel had changed. I was a little annoyed and decided not to make the booking after all. Fast forward to several weeks later when I received my credit card statement where I was surprised to find a charge for the booking. At no time did I ever receive a booking confirmation or any emails confirming my booking. I have contacted Get A Room, who have refunded the second night of my two nights accommodation and advise that they cannot refund the first nights accommodation as I was a no-show on the booking. They seem to keep ignoring the fact that I was a no-show because I did not know I had a booking. I would have shown up if I knew I had the booking! That was my whole purpose of booking a motel. Been back and forth several times now but I am getting no where. I have lost half of my money and I guess I can take solace in the fact that I am obviously not the only one who has had problems. It seems that I am one of MANY.
I JUST MADE A RESERVATION THINKING THAT I WAS GOING DIRECTLY THROUGH HOTEL.. I WAS WRONG.. IT WENT THROUGH THIS GET A ROOM .COM .. I WAS CHARGED 10.00 MORE PER NIGHT A ROOM PLUS TAXES AND FEES WERE 194.50 FOR 2 NIGHTS!!!!! THE REAL TAXES AND FEES FOR THE LOCATION I BOOKED WAS 44.50 FOR 2 NIGHTS!!!! SO THEY TOOK 150.00 FROM ME FOR NO REASON! I TRIED TO GET AN ANSWER BUT NO ONE KNOWS WHERE FEES COME FROM NOR ANYONE PROVIDES YOU WITH A PHONE NUMBER . NO DISCLOSURES WHAT SO EVER
The other night my wife booked the travel lodge in Lethbridge Alberta through you guys (at the cost of 106.53 which was more than the 79.99 quoted to her) and we were unable to check in once we arrived. After a long time on the phone we were told that our purchase would be refunded. We have only been refunded 101.14. I have decided to email you this error to see what you will do to rectify this situation. Beyond the frustration of not being able to use our booking that we made through you, and having to wait around while this was sorted out when we simply wanted to check in a get some sleep, I find this difference in the refund to be insulting. Without this concern being adequately addressed I will certainly share my experience via different feedback modalities online. Please let me know as soon as possible whether or not you intend to make this situation right.
Tip for consumers: Look elsewhere.Ask Chris about Getaroom
I found this website off a link from trip advisor. I thought i was booking a 2 night stay for $540 Canadian. No where on the website did it say the charge was in US funds. So i ended up getting charged $740 on my credit card. Worst part is if i go directly to the site now and try to book i was still over charged $60. They would not refund my booking or even let me book at the current rate. Worst customer service experience i have ever had.
I thought I was calling the hotel directly. When I asked if it was the hotel (twice), the reservations person lied to me. Never said it was not the hotel. Apparently they do not need to tell the customer they are not the hotel, just an ambiguous "central reservations". Proceeded to overcharge me by 25%. The Worst customer service when I called to dispute. Zero satisfaction with their escalations department.
Thought I was calling Hotel directly but my Iphone connected me with this co.Worst experience ever. Booked a Hotel for 4 nites for 479.00. When got the reservation it was only 3 nites and 130.00 fees.Called these people said would investigate because all calls are recorded and after 5 days called them back ask for supervisor and said they would get back to me./ I called my credit card company to have them submit their charges for fraud. Also when talking to customer service they hung up on me 4 times.
Me and my boyfriend booked a trip to Charleston for the weekend. We found getaroom and seen good deals so we booked the day of. As I'm processing the transaction. A processing error happens and it directs me to call the site directly which I do. Now I don't like giving card information over the phone so I reprocess the transaction and same thing. The CSR explained it would not charge if you didn't receive a confirmation email. Next thing you know I'm checking my bank showing 2 pending transactions for $450. I was so pissed. Everyone gave me the run around oh its just pending unfortunately you have to wait for your bank to release.long story short I just book through the hotel for a CHEAPER price. The hotel explains to me that there are 2 pending rooms for Ingram. They also told me it was a process but once no one checks in that info they are notified and your funds are returned. So I wait 3-5 days to see if my bank releases the pending charges. I wake up Tuesday morning and they were charged to my account. I'm currently disputing the charges with the bank and get a room. This has been the worse experience ever!!! Please please please save yourself some trouble and don't book through them!!
I recently booked a room with get a room.com for a hotel in Sydney Australia. I live in Australia and didn't realise it was an American site. When booking it said my payment didn't go through and to try again. I tried again and that payment went through. What actually happened and happens all the time with this stupid company is that it glitches and takes double the payment. Their system had booked me two rooms and charged me $523!!!!!!!
Then I had to ring numerous times to try and get the money refunded!!!
They are horrible to deal with and so unhelpful!!!!!!!!
Avoid at all costs!!
If there was a way to give this site zero stars I would. I wish I had read the other reviews before I used this website. As with many others, when we arrived there was no reservation or room for us despite having a "confirmed reservation" that was fully paid. It was 1130 at night when we arrived. After three hours on the phone with customer service with someone in the Philippines we were sent to an office Plaza believing it was another hotel. We ended up finding a place to stay for the night on our own at 3:30 in the morning. I fully expected them to have a full solution for the issue the following morning. They absolutely had no intention of following up or fixing the problem. It took another two hours the following morning to even begin to get some sort of resolution. In a true stroke of irony, the acted like they were doing me a favor getting me a place to stay. I will never ever use this website again. The customer service was absolutely horrific.
On July 1st, I booked a room online with what I thought was the JW Marriott. I had no idea that when I clicked on get a room at a discount I would be lead to another site. I somehow ended up on getaroom.com and it has been a night mare dealing with them!
I was told I was being charged one rate but in fact, they charged me another rate which was much higher than the discounted rate they were advertising online. After continually calling getaroom.com and being placed on hold and talking to everyone under the sun, I still have not got this situation resolved.
Several days ago, I booked a hotel through getaroom by way of kayak. Today, I received notice that the credit card I had used (which has not been used for anything else) had been compromised. I also found it odd that the credit card was immediately charged after booking. This website is a complete scam, I highly recommend you avoid using them at all costs.
Tip for consumers: Find somewhere else to bookAsk John about Getaroom
After booking 2 rooms for 2 nights in Ohio at the Marriott using this site, we paid a total of $783. Upon departure from the Marriott I received my bill for the two rooms that totaled $722, a difference of $61. When I contacted GETAROOM customer service, she disclosed that I wasn't supposed to see the bill because it disclosed the rate that GETAROOM paid. Thus, as a consumer I paid $61 more for the rooms. Upon disclosure of this information, the customer rep cheerfully indicated that there was nothing more that could be done other than file the complaint internally. AS A CONSUMER, be aware that sites like this can mark-up room rates. I have learned a valuable lesson to work directly with the hotel to ensure that I receive the possible best rate. I am extremely disappointed - at the very minimum they could have split the difference or at least offer some kind of incentive despite the situation. In their minds, the customer is not their first priority. How sad.
Tip for consumers: Be aware of room mark-ups as they purchase in bulk and sell you a room at a rate that may be above the direct hotel room rate. Surprisingly, it is evident that they do not get deep room discounts as one might think.Ask Sandra about Getaroom
Spent 30 mins on phone, making reservations with Hilton Garden Inns, Ogden UT via GetaRoom.com, in order to secure 2 adjoining rooms.
Reason is, my mom, who was travelling with us has Alzheimer's. I was concerned about her waking confused in the night and getting lost in the hallway. Adjoining rooms with the door open would have allowed a light sleeper like me to awake and be able to assist.
The reservation experience was great! The person at GetARoom.com was actively putting me on hold as she spoke with the hotel staff making sure notes were applied, etc. to ensure I got the rooms I felt I needed.
I used GetAROom and chose the Hotel I chose, even though it was considerably farther from family we were visiting, because of the sense of confidence I had that my mom would be would be safer.
Needless to say - when we arrived the hotel had given away the adjoining room...NO NOTES...NO NOTHING...and above all - "nothing we can do"!
Of course, when I called customer service, I got "escalated" and all sorts of special handling with a commitment to "call me back with a solution" within 10 minutes.
An hour later, I call them back, going through the whole phone process again, only this time the rep knows nothing about the escalation!!!
There was no escalation process!
There was no attempt to deal with my botched reservation!
This place is a scam!
Needless to say, GetARoom.com refused to take any responsibility. And, get this, they supposedly "lost the recording" of the original call!
booked 2 nights for my daughters birthday in sanibel island. get to RESORT and find out that Getaroom.com overbooked. We got moved to some nasty Motel that wasnt even on the ocean or even had any of the amenities that the resort had. room had roaches. then when i go to cancel, this guy James gave me the hardest time about refunding me after being on hold for 3 hours. my daughters birthday was ruined. DO NOT USE GETAROOM.COM!!!!!
I thought I was booking through the hotel directly, but my confirmation showed I had somehow used get a room. I called and confirmed my room in Kansas City, and everything seems to be in order. The correct room is booked, and it shows paid in full. Only the amount I booked for came off my card.
We went to Kayak and booked a room here. It gave us 2 options. King bed smoking or twin bed standard. We chose twin bed standard. We recIeved typical confirmation. We arrive at hotel to check in and they try to put us in the king smoking. I explained I have allergies and needed the room I booked. I showed them my confirmation where it stated twin standard. They said sorry only room we have is king smoking. We are stuck in Asheville NC at 8:00 at night with no place to stay. After riding around for hours we finally found a place. We called the kayak number on our confirmation and they switched us to GETAROOM.COM and I have never been treated so RUDELY! He absolutely did not care about our situation at all. Furthermore he refused to cancel or refund our money on the grounds that they did offer us a room. take note. If you have a problem with a booking they WILL NOT help you.!
I couldn't switch days, or they were going to penalize me a nites stay for it....I found the room at $ 95.00 through Hotwire.com and another company, both which were extremely cheaper! I paid $140 a night thru getaroom.com......NEVER AGAIN...........very rude on the phone and no help whatsoever!
I booked a room online through getaroom.com It gave me a confirmation number and charged my card, but never actually booked the room. I was backpacking in a foreign country and was looking forward to a night with a real bed and shower after sleeping on buses, to find I and my traveling companions had no place to go. When I emailed getaroom, they had no record and said they could help me. They said I had to call them with my credit card information to get a refund because they had no record. I could not call until I was back in the states and received the run around via email and phone. Today I finally spoke with a supervisor and she said she would put the refund in the works and call me back later today when the process had begun, but offered no compensation for awful situation the company put me in nor the time that I wasted trying to find a place to stay, and getting a refund.
I booked a room in Gromada hotel in Warsaw from Getaroom for an unbelievably low price and was worried that it was too good to be true. Somehow surprisingly it was not! The hotel was great and the price was real. It was a 5 star experience (minus the "too good to be true worry").
They have the worst customer service. I travel for work, and the opportunity existed to use them quite a bit. I had to make a small change (not cancel, but change) and they were dreadful. I will NEVER use them again. They even have a customer service number, where after hitting all the responses to get to a person, the recording says "please go to our website" and hangs up on you. Are you kidding me?!?
THEN, when I go to the website and type in the confirmation number from the email they sent me, the error message stated "confirmation number not found". You really can't make this stuff up. This one tops the list as the worst so far (I say "so far" because I am sure there is another more inept site coming down the pike)
I am done using third-party, third-rate sites like this. They are everywhere and far better to just use the hotel website and pay the difference. The piece of mind is worth the price.
May 2015: We had booked a room at Hibiscus Hotel in Ocho Rios, JA through Getaroom.com. We had paid extra for an ocean front room. We arrived they told us they didn't have any ocean fronts available, only normal rooms. I said that was fine, but that I'd like the difference paid back to me. They refused to pay the difference back to me and they were very rude and short. We ended up leaving and staying down the road at Rooms (awesome hotel, highly recommended!). It is now 4 weeks later and between Hibiscus Hotel and Getaroom.com they have STILL refused to refund me the $155 I paid for the hotel room. HORRIBLE SERVICE DO NOT STAY. Very upset and dissatisfied.
In summary - DO NOT BOOK WITH getaroom.com. They have been zero help and they do not advocate for their consumers.
We were visiting family in San Antonio and decided to drive a couple hours down to Corpus Christi to stay a night on the beach. Called Getaroom.com to set up room. I requested a beach front room. Even asked to confirm before we got on the phone to make sure the reservation was beach front before we booked and ended call. If I am driving 3 hours to stay on beach I want to hear the waves and be ocean front. Booking through Getaroom vs. Holiday Inn was quoted to save me $70. $250 through Holiday Inn and $179 through getaroom. Well, imagine my surprise when $256.90 was charged to my credit card. The $70 I was supposed to have saved was charged as fees and taxes. But it just keeps getting better. We arrive and our room is a ocean side view. No balcony and absolutely not ocean front. I speak with the front desk and they tell me that they run into this problem alot with getaroom. Getaroom telling customers that it is ocean front when it really isn't. Then Holiday Inn tells me they don't even book the ocean front rooms through 3rd party because they only have 16 ocean front units. So, I call Getaroom to discuss the miscommunication. They tell me they will investigate and and get back with me in 24-48 hours. A week later I still have heard nothing so I call back. I speak to a lady in the escalations dept. and she tells me that they listening to my recorded conversation and that I agreed to side beach room and I denied the ocean front because I didn't want to pay the extra for it. I told her that was not the case and that I wanted to speak to a manager and have them listen to the conversation again because that was not the truth. I was told they wouldn't listen to it again. I asked to speak to a manager and I was told they would leave a message for them to contact me. Another week later and nobody has returned me message. I call again and am told that they will call me back in 24-96 hours. GUESS WHAT?????? A week later and still no call. I've just got off the phone again with them. It's like pulling my hair out. I've caught them in so many lies it's not even funny. How did I turn down the ocean front when they evidently can't even rent me one. They decide whatever they want to say and you really can't get anything accomplished with them. They were uneducated about what they could even offer and extremely unprofessional about returning calls and addressing complaints. I was offered a $30 credit was the next I book through them. I told them there was no way in Hell I'd ever book through them again.
I am really appalled at all the bad reviews on Getaroom.com. I listen to the KGO radio travel show every Sunday and hear what Bob Diener has to offer. He also mentions "great Deals" but apparently these deals don't happen. Shame on this company for causing a lot of grief to customers. I tried several times to book hotels with Get A Room in the areas I wanted to stay and was always told "no, we don't have any hotels in those areas/cities." I never had any luck using Get A Room. Bob Diener just talked about great deals this past Sunday, Like a hotel in Paris for $100 a night; one in Washington DC in Georgetown, and one in New York at the Chambers Hotel on the Westside. I wonder how many people who actually listened to the radio show have tried to get a "great deal" at one of these hotels. I don't like all the bad reviews I have read. Bob Diener, please give more respect to your prospective customers (your old customers will probably not use your site again).
ABSOLUTELY dissatisfied! I wanted to upgrade....YES....UPGRADE and was told because of policy they could only cancel my reservation (losing my payment) and make a new reservation! So they refuse to apply your payment to a better room, total ripoff! I've used other booking sites and never had issues and always had a wonderful experience! Lesson learned....DO NOT make the same mistake! Go to Expedia or Hotwire, they'll never let you down!
Called directly to book with Hampton Inn & Suites in Nashville, Tennessee. We have stayed there each time in Nashville and is one of the best hotels in the area. An employee sent our call to GETA ROOM reservation service. Was told our suites were booked the two would be close together and Hilton rewards would be on the reservation. I was not given a conformation number because they would be sending all information by email.
When arriving at the hotel, we did have to suites, one on 4th floor one on first. There was no record of our Hilton Honors award, and the hotel was unable to print a receipt for our stay because RENT A ROOM keeps everything, including credit card information.
In talking to customer service at RENT A Room, was informed they take these calls because the hotels are too busy to handle customers calling direct and we are stuck with using them. I had the young lady place all the problems with the hotel and not the staff who booked.
If I didn't know different I might fall for this rip off.
14 Questions & Answers
Related Articles and Tips
Long gone are the days when travel required sitting down with your local travel agent months before your trip. Today, simply...
About Getaroom (from the business)
We understand that finding the right hotel is important to you and getting a great value can mean more savings for you to enjoy your trip. Whether you plan to travel for short or long trips, getaroom will be there as a resource for you to search, find, review, and book exactly what you want, at the best value. Our mission is to offer you the best rooms at the best values!
Getaroom.com offers travelers access to incredibly low rates via our state-of-the-art hotel and lodging website (www.getaroom.com). Additionally, by calling its toll-free call center at 800-HOTELS-8 (800-468-3578) you can also receive the benefits of unpublished pricing, with rates typically 10 to 20 percent less than published rates on its site and other internet sites. There is full disclosure about the property at time of booking including the hotel name and exact location. Getaroom.com offers accommodations at national chain and independent boutique properties in major destinations in the U.S. and abroad.
Provide travelers with the best values for their travel dollars.