It was the best deal I could find, Istanbul Hotel Dedeman 5*, made the reservation, no problems at all. (in 79 reviews)
▼ Sort by: recent
I booked a room through this website and after I did I read all the horrible reviews. My trip was schedule for Mexico so I was real nervous about this. I contacted getaroom.com and expressed my concerns with them. I then told them I wanted a confirmation number through the resort I was actually staying at and not just getaroom.com conformation number. I had the customer service call the resort and get me a confirmation number, which she did. A couple days later I called the resort and gave them my confirmation number. The number was legit. I also verified the confirmation a couple days before I left....still legit. I arrived in mexico and had no problems at all. In fact, the resort upgraded me (at no cost) to the penthouse suite on the ocean. By far the BEST deal I have ever had and I travel multiple times a year.
I just booked a room via Kayak with this company. Get a Room charged my account immediately for the room but said they had no record or confirmation for the room I booked. I called my bank immediately and the bank confirmed that the funds were sent to Get A Room...but Get a Room claimed they did not have a reservation for me. I had to file a dispute with my bank to get the charge removed. BEWARE OF THIS COMPANY!
2 charges on my credit card a month ago. 2 non-existing reservations, both claimed to be "hotel's fault". Hotel says GetARoom reserved rooms....with last month's date. On hold 10 mins to get a human. 3-4 minutes to verify my name/address and explain the problem. Put on hold for another 15 mins with no updates by "Denisha". Front desk eventually received a fax, and then a phone call from Denisha 5 minutes later, all while I'm on hold with no updates from her. I'm just glad she actually did something instead of hanging up with my money.
Like headaches? Book with Getaroom. Wanted to change my reservation by one day, not asking for a refund and they wanted to charge me $122!!! Um, no, I never agreed to that. I asked to speak to a manager. Ok, after 10 minutes on hold, they say they'll waive the fee. Oh, how nice of you. Can you change my reservation then? Sure. So, they change it and give me the same confirmation number from my original booking. What? Shouldn't it be a different number now? Can you email that me? Sure, I'll send it now, but it might take 3 hours to get there. I needed peace of mind so I had to call the hotel directly to make sure the changes actually happened. They sent me the email confirmation, with new numbers, by the way. That was 1 hour of my day. Gone. I'll never get that back.
I thought I was making reservations through TravelAdvisor when it took me to Getaroom's website to make the reservation. No problem in booking the rooms, but I was surprised to find that they charged my credit card immediately! You need to read the fine print. The reservation was made one month prior to our stay, so maybe that's what makes the difference. There was no problem--we called our hotel directly the night before we were to arrive and they gave us confirmation #'s that our two rooms were booked already. I was initially quite upset when I read the reviews, thinking we had lost our money. I am happy I called the hotel which negated the upsetting reviews I had just read. Thank you Getaroom for not letting me down and for making my hotel reservations!
I booked a hotel April 2015 with Get a Room through TripAdvisor to Mexico and immediately upon arriving to the hotel my friend, I, and anyone on or near the property was bombarded by the neighboring property's beach club party dj/electronic music. I tried numerous times calling before we even checked in, wanting somewhere, anywhere different, but there was no answer. The hotel could not reach them, nor could I for 2 days. The fact that the hotel hands out earplugs when checking in was a clue. I finally resigned myself to try and make the best of a bad situation and just stayed busy/away most of the time. Checked out early after finding another hotel and just paid extra on top of what I paid in advance to Get a Room, just to get the heck out of there. I've been calling them for 3 weeks to give them an opportunity to make good on matters, and they have done NOTHING. No one has ever returned a call, no one has ever got anywhere and I have to start from scratch with every call. No offer to refund us for the nights we NEVER USED, no discount on a future stay somewhere else, just a complete lack of any professionalism. DO NOT USE GET A ROOM!! If anything goes wrong, you are out of luck. In the future, I will always use a more reputible service, Expedia, or directly with the hotel. They have a complete lack of interest in making things right. Completely unprofessional service.
We booked by getaroom Gloria Yassad Apartaments in Dubai. When we arrive (2 at night) we had no reservation int the hotel - my credit card was charged. We had to pay for the first night and the reservation was confirmed in the afternoon the next day. We didn't get the first breakfast as we booked on getaroom. So I do not recomend getaroom.
I made a reservation with the Marriott Spring Hill in Kissimmee.Fl. When we arrived the hotel was closed for renovations.Imagine 11 people including children with no place to stay. After spending 5 hours on the phone with get a room and driving around for five hours we went to the Hampton Inn next door to see if they had a room the manager told us that he thought the hotel in the back of the Marriott was making good on the reservation so we went there and yes they were. Don't you think 5 hours on the phone and the employee of get a room should have realized that.so we checked in and get a room refunded our money. in the mean time when it came time for get a room to pay the calypso cay where we stayed their card was rejected for payment. calypso cay charged us over $300 for a cancellation fee and get a room refuses to pay them. When they pay we can get our money back. well the bottom line is they refuse to pay calypso cay. So we are still out over $300 dollars..This was truly a very stressful vacation .Please never use get a room.They have no idea what they are doing Making reservations at a hotel that is not even open.
Getaroom website showed types of rooms and prices. When we got to our hotel we were given a different room than requested. When we called getaroom we were told that room types were not guaranteed. There even could have been a possibility of getting a smoking room and are non-smokers
Booked a room for $74 dollars and ended up with a total bill for $112.14
Wasn't told that the "service" fees would be half the cost of the room..
Avoid...deceptive practices..I was also billed by getaroom.com and
the hotel...Avoid. I see a nightmare for everyone here.
Desonest, indifferent to customers, and are a scam at worst. That is what I think of a company that hide cancelation and modification policy terms. They share cancelation policy in the email and website, but only on their website and 30 terms below of cancelation they have "more terms" to cancelation and changes .... What?!?!? I've called on time to make some changes to my room dates. I tried to cancel my last night of my 3 night stay well within the cancellation window for the hotel.I didn't buy a packet, I bought a nighty rate and should not have been a problem, it was never a problem with other sites ... I was told that in order to do that, we would have to cancel the reservation entirely and re-book... with a totally new price. When I also mentioned that it was an absurd policy, they offered nothing except to say, repeatedly, that it is "impossible" to change a reservation.
I see that many others have had a bad experience using get a room. I however, had a different experience. I had planned a weekend trip to DC that I was forced to cancel because of the severe winter weather of 2015. The lady on the phone couldn't have been nicer. She was extremely helpful in canceling my trip. I also got a 100% refund back into my account the very next day. I will use them to book a room again.
Apparently, it is impossible to change your reservation without getting charged, no matter what their policy says. We tried to cancel the second night of our two night stay well within the cancellation window for the hotel. We were told that in order to do that, we would have to cancel the reservation entirely (thus incurring a charge for the first night), and re-book...making one night cost the same as two no matter what. When I mentioned that it was an absurd policy, they offered nothing except to say, repeatedly, that it is "impossible" to change a reservation. At best, they are indifferent to customers, and are a scam at worst. Go to a more reputable site to make your third-party travel reservations...these guys are not worth it.
I booked a room and within 4 hours tried to cancel, and their refund policy was that I had to cancel the day BEFORE I even booked the reservation ???(Not sure how that is even possible) so they charged me for half the reservation amount. It would have been a great deal. But I will never use this site again.
Tip for consumers: DO NOT USE THEM!!!!!!!!!!Ask Don about Getaroom
NO STARS !!!!!
BE AWARE - AVOID - WATCH OUT -RIP OFF - MIS LEADING - NEGATIVE - UNDERHAND - WARNING
Totally agree with majority of others - I have just had a similar experience & have written their customer services the following - why as others have said are Trip Advisor still allowing them to use their site is beyond me! I shall be sure to contact our hotel booked to make sure the reservation is still in place - GetARoom needs to be run out of town - total scammy rip off merchants!!
THE CHARGES ARE NOT TRANSPARENT!
I searched on Trip Advisor UK for 3 rooms at Jurys Inn. BIrmingham UK - went to Get a Room co.uk - another UK site - I was quoted on the site the price for the room in UK£s which was the same price quoted on UK Trip Advisor site.
The page then went straight to entering the payment details - at no point does the page or site indicate there will be a US&$ conversion rip off exchange rate.
Calling the helpline to try to resolve the issue & cancel the booking is not at all helpful when I had to speak to a nasal, condescending call operator who suggests I didn't read the small print - 'James' you donut! There was no small print to read - booking a hotel room is straight forwards (thankfully the calls are recorded or so you say for James to receive additional training in that department.
GetARoom - you are a rip off - your charges and conversion are not transparent & if you are having to resort to underhand techniques like this no doubt you with any luck you will soon go under - fingers crossed on that one!
Tip for consumers: AVOID - SCAM - DONUTS & COWBOYS!! RIP OffAsk Kim about Getaroom
This is the worst site I have ever used to book anything. When I had gone through the checkout it had said that the final amount was in canadian dollars but when I looked at my Visa bill the company had charged me the rate in USD. I had called the company spoke to 2 different people and a supervisor, all confirming they in fact were an American company and they could not do anything for me. I was livid. Why would a site claiming to charge me in Canadian dollars charge me in USD. The site we looked at had 2 price amounts one in US the other Canadian, obviously why would I pay for a canadian hotel with my canadian dollars in USD when I knew there would be an exchange rate?! By far the worst customer service and the morons on the other end just did not understand where the problem lied. They kept trying to find an excuse to keep their asses off the line. NEVER book with this site.
Tip for consumers: NEVER book with this site.Ask Adrianna about Getaroom
Worse website, they charge me $15 extra as resort free.
worst hotel experience because of this site
Tip for consumers: this site told you one thing, and when I get to the hotel, they messed up everything, from room to breakfast.....I have to pay $109 extra per night. I contacted customer service everyday (from abroad) and got no response. they told me it would take them 24-96 hours to do research. and by the end of 96 hours, still no results.....The hotel seems to dispise this site too for some curious reason I don't know of. Horrible site, will never use againAsk yu about Getaroom
I have used getaroom.com on most of our recent trip to central Europe and have made at least 8 bookings for different cities and was very pleased with the outcome. We did not have any issues at all when we arrived to these hotels. My advised to anyone who will be using this site is make sure that you take a copy of your bookings as the hotel asked for verification. I found that if you ring them (getaroom) and talk to their customer representatives, they can quote you better and cheaper pricing. I generally had a pleasant experienced dealing with them and will likely use it again.
WARNING!! Do not use this site under any circumstance if booking outside of USA. The price they quote is a scam and exchange rates are a lie. You will be charged in US dollars and face a hefty fee from your bank for paying in a foreign currency as well as the exchange rate being completely different to the one you are quoted. The customer service is rude and unhelpful. Avoid at all cost (literally)!
The only reason I even know about getaroom.com is because Kayak.com linked me up when I was trying to book a hotel room.
I had a couple of website glitches and was told that the the reservation couldn't be confirmed, did I want to try again- so I clicked retry. I did that twice (I have had connection issues with Kayak before so I didn't think anything of it), after the second time, I checked over my information, everything looked fine, I clicked retry and THIS time, it said "Oops, looks like that room is sold out".
And then I got an alert from bank letting me know that I had 3 charges from getaroom.com for the same amount all in about 5 minutes.
I called the phone number for getaroom.com and asked about it. I said I didn't actually have a room because they were sold out, and I had no confirmation number, so why was my card run three times- I had 3 pending charges. The gentleman I spoke with was SUPER nice and told me to speak with my bank and told me how to handle it. He said when charges are pending they can take 24 hours to a couple of weeks to clear. One charge, I probably could've waited on, but THREE? It wasn't a cheap hotel, it adds up.
After speaking to my bank about what I needed and how to go about getting the charges cleared, They couldn't take them out of "pending status" until they had a release code from the site letting them know that the charges weren't actually going to go through, so they could clear them. They gave me two ways to do that- I could just get a release code, or I could have the customer service rep call my bank in a 3 way call setting so everything could be verified with me on the line and they could clear it without the release code.
I called the customer service line.
This time, I spoke with Lisa.
Right away she basically called me impatient. After I explained the situation, she sighed heavily and said "You can't just wait for them to clear on their own? They take one to three business days"
I told her what the guy had said and she said he didn't know what he was saying. And then I explained that if it didn't get cleared up today, Friday, the second business day, then by waiting until the third business day, that actually pushed me over to Monday. And then the whole weekend that I had planned is ruined because my budget was screwed up due to these charges.
She then told me I had to call my bank again and get a fax number and call them back. I told her that I asked my bank about the fax number before because that's what the gentleman had told me, but they had given different options and they needed to go about it differently.
And instead of trying to help me find a compromise, or even just saying "I'm sorry, we can't do it that way" or using a nice tone, she was rude and dismissive. Everything I said was met with a sigh - and I imagine an eye roll.
It's rare that I feel the need to write negative reviews and call out someone by name, but she was the least helpful customer service representative that I have ever dealt with. I don't know if she was having a bad day or if she is always like that, but that was really unacceptable.
I will not be using getaroom.com because I can see from other reviews that I am not the only person who has received poor customer service.
I wish I had written down the gentleman's name I spoke to the first time, because he truly was very nice and very helpful and I feel like maybe he's an odd duck from the things I've read in other reviews.
Tip for consumers: DON'TAsk Veronica about Getaroom
I booked a hotel one person, one night, one room. They charged my account twice. I asked them to rectify their mistake. I sent 3 emails, all answered with a identical replies, that they are not going to respond to any email. There appears to be no way to make them even respond, much less to reverse the charge.
Tip for consumers: DON'T DEAL WITH THAT MOBAsk Werner about Getaroom
My credit card company emailed me about a suspicious charge. (over $800,00) It was for a hotel room in Cape Town, South Africa!! I live in California and have never traveled abroad (and if I did it wouldn't be to South Africa. It was booked through Getaroom.com! My credit card company closed my account, refunded the money and sent me a new card. She also told me that Getaroom.com was a fradulent website. Be Aware!
Tip for consumers: Don't use this site!Ask Pamela about Getaroom
getaroom.com is the absolute WORST!!!
I have spent HOURS on the phone with them because the first hotel I booked was apparently sold out, so they relocated me. Then thank god I noticed they never sent me a new email confirmation (when they said they would), cause when I called, they told me the second room they put me in was sold out as well!! They never called me to tell me that either!! Customer service is horrible!! Very condescending, and unapologetic. What a nightmare!!! Then when they were relocating me for the second time, all the hotels they were giving me were garbage!!! Nothing like the original hotel I booked. Save your time and stress and book with a reputable agency.
Tip for consumers: Avoid at all costs!Ask Cassandra about Getaroom
TERRIBLE NEVER USE THEM. I didn't get the type of room that their confirmation email promised me. The hotel told me it is not a guarantee but a best effort situation. I also got delayed so missed my first night in the hotel and called Getaroom to have them inform the hotel. They told me it was not necessary and I should be fine, but I could just call the hotel myself if I wanted. I did so and the hotel told me that they would have sold my room if I hadn't called. When I called to report all of this to Getaroom they told me they would email me with a proposed compensation for the terrible experience and I have heard nothing.
Tip for consumers: don't use it.Ask Cheyanne about Getaroom
Getaroom,com is a scam, I booked a room with two double beds at a luxurious resort when I got to the hotel they said they didn't have any rooms with double beds and no roll away beds either. . My kids were going to have to sleep on the floor. The hotel said I could upgrade to a suite for an extra 200 dollars. It ended up costing me more money then if I would have booked with the hotel. When I called to complain to Getaroom.com they said oh well we don't guarantee the room. Of course they don't tell you that when they charge your credit card and give you confirmation on your reservation.
Buyer Beware! My husband, who I admit is not the most computer literate person, somehow booked through them thinking he was booking directly with the hotel website. This ended up costing us about $150 for... nothing.
They are actually "Consumer Club Inc", dba GetARoom.com and they have developed their own proprietary software that links to hotel websites. I guess they are good at making money because they were touted as "Entrepreneurs of the Year for 2014"( http://www.dmagazine.com/publications/d-ceo/2014/july-august/entrepreneurs-of-the-year-ey-2014?single=1)
Tip for consumers: Don't use!Ask Vjaggatur about Getaroom
BEWARE ... Ordered a "non-refundable" room at a NY hotel with a "king-size" bed. The reservation confirmation came back, moments later, stating that the room I ordered had two twin beds and that I had selected "king-size" bed as a preference. (Not true!) The confirmation amount was for the less desirable bed configuration, too, not the one I ordered. The confirmation notice also included a clearly visible disclaimer (first time shown) that GetaRoom cannot guarantee the kind of bed you get. I called the company immediately and said this was "bait and switch." The customer service person first tried to tell me that I had hit the wrong button, but when I went back to the still-open webpage, the correct "order" button was still highlighted. She called the hotel and they confirmed they had no more standard rooms with king-size beds. She got them to agree to refund me my money, but I would have to wait "5-to-7 days" for the credit to hit my bank account. Meanwhile, I was renting a room for early this coming week! So, I'm stuck. Don't make the same mistake I did. (The customer service person was helpful, but said her hands were tied.)
Tip for consumers: Know that, despite the bed configuration you select and pay for, the site does not "guarantee" you will get what you ask for, and, moments after you think you've reserved it, you will get a reservation confirmation adjusted downward (via tax, in my case) if the bed configuration is cheaper, but you won't get what you wanted and you won't get your money back for "5 to 7 days" if they even attempt to get you a refund.Ask Jon about Getaroom
NEVER use Getaway.com. They are part of expedia.com but far from service orientation as you can get. Here is the scenario: I called to get a room in Peabody, MA late afternoon on the day that I wished to stay. The agent was quite helpful but when I asked him for the address of the Peabody Marriott, he indicated that he would send it to me via email to my phone. No such email ever came. No confirmation number. Nothing. I found the Marriott in Peabody, went there and they had no record of my reservation. Since it did not come to my email address, I assumed that they had dropped the ball. They booked me at another Peabody Marriott. My credit card bill came today. I am being charged for staying in two different Mariotts for the same night. When I called today to getaroom.com, they indicated that their records showed that the reservaation was made online by me. I asked for the email address that they had for me. They could not produce that yet they insisted that it was made on line and not by phone. When I asked the person if our telephone conversation was considered to be online there was a long pause and then they stated that the reservation had been made on line.. Runaround. Never will they admit that their agent that I talked to did not send me confirmation. Never agian will I use Getaroom.com. They are not customer oriented.
DO NOT USE! This is the most scandalous company I have ever used. I booked a room through them and had to check out due to poor room conditions which include Saturated mattresses. I checked out a day early and in fact have the invoice in which the hotel I was in only charged them one day not the twos I originally booked and they still will not refund me my money. They are so unprofessional and I hope someone will investigate them.
Absolute SCAM, dishonest people and terrible customer service ! Do not use. I can't believe TripAdvisor refer to them..
AWFUL!!!!! Do yourself a favor and DON'T USE THIS SERVICE!!! If you have a question or need any assistance, you are on your own, as they are NOT HELPFUL at all. We paid for a room and then had to adjust the arrival time, so they cancelled the room and still made us pay. Seriously poor customer service and management. If I could give negative stars, I would.
well i booked 2 rooms with getroom.com, and i asked 1 room needs to handicapped, for my mom, and i need a room right next to her, well we went on our car trip went to s.d, and wanted to stay at the Harrah's, well I did call 1 week rior, and they had no record for my request the guy never put it in the system, so the lady I soke to said she would , well we get to the hotel it was a zoo, my room was in a different tower and it the elevator to the rooms is like a 2 mile walk, my mom cant walk, they did not say anything, the room was not handicap,and it was right next to the pool, w/loud parties going on, so we went and complained they gave me a room down the hall, they wanted to move my into a smoking room (not), they said they dont have another room for about an hour or so, so said no and I dont want to stay here at all, i was crying and very,very upset, I will not go here again, and will not book thru getaroom again,
Horrible experience!!! wish I had read reviews before booking with them. We were going to Hearst Castle and I booked a room through their website. When we got there, receptionist told us that they have no vacancies, nothing in their records shows that a room was booked on my name. We wasted over an hour while a hotel manager was trying to help us...Luckily, we found another hotel nearby. Called getaroom next day, they offered NO APOLOGIES whatsoever, spent another hour with them on the phone..to hear later that some Victor can't reach anyone in a hotel (a lie! anytime I call - they answer right away). That Victor promised to call me back same day after he talks to a hotel's receptionist. He never did! Now I have to get on the phone to waste some more time with this company in order to get credit charge taken off. DON'T DEAL with this company. It's a total scam. Hotel people told us that no rooms are ever booked through this site.
I found them last year while booking a trip to Montreal for the weekend of the Formula 1 Grand Prix. Having found no luck finding a room, they seemingly located a lot that other sites didn't. I booked, and paid, but remained skeptical. So, I called the hotel in question and they not only had no record of my reservation, but they had that weekend booked for months. So, I had to deal with cancelling the transaction through my credit card co.
Fast forward to this year, while looking for rooms in France. I went to Expedia and found a room. Upon checking out, I noticed that it instructed me to go to getaroom.com if I wanted to cancel. That raised a red flag and I promptly emailed the hotel in France. As expected, they didn't have my reservation and they, too, were totally booked.
Apparently, getaroom.com has zero relationship with these places, takes your money, with intent on booking manually. If the place is full, they just keep your money and you can't recover it in the event you show up and the hotel doesn't have your reservation and it's after their cancellation policy.
These people are frauds.
When I booked my room I thought I was booking directly with the hotel. I was quoted a price of 109.00 plus tax. The agent was going to email me a confirmation. I never received the confirmation and when I checked in I was told I did not book through them and they could not give me a receipt nor could they tell me how much I had paid. When I called the company I was told I paid 119.00 plus tax and that there would be no adjustment to my account. Had I received the confirmation I would have know it was an overcharge. The company was deceptive in it's practices. I will make sure I never book with them again
1. they the site is no help/good (filters) you have to call in
2. they still have no info on rooms
3. double charge my credit card
4. I was told it looks like that one of the charges will fall off ... both charges posted
5. Call back to inform them that both charges posted REP act like something was wrong with phone and it hung up .... I called back and they are still saying that one of them was cancelled like I can't see that both of them posted then the REP said the money will be back in my account in 30 days....
These are cowboys. Avoid. They offer you a price on the screen immediately before confirmation in one currency, and then, after you confirm, the prices switches to US dollars, so you get hit by currency conversion fees. Their customer service is appalling.
I wish I checked these reviews before I used them!
Firstly the site quoted me in AU dollars (which I wanted) but then charged me in US dollars which cost me an additional currency conversion fee. Secondly after I was quoted the price in AU dollars, I entered my credit card details to pay, and then the receipt received showed an addition $200US admin fee that was never previously disclosed!
When I arrived at the hotel I was told that the booking had been made for 2 single rooms for one night, when I had actually booked 2 double rooms for 2 nights. Luckily the hotel accommodated us.
And finally I have been emailing complaints to getaroom over the last 4 weeks. at first the first 3 responses were cut a paste standard responses from their manual, even though it didn't address my actual complaint! After about 6 emails I was finally put through to a supervisor who is still disputing my complaint, saying they did everything correctly, site quoted in US dollars (i have screen print showing quote in AU dollars) and them saying they booked the correct details with hotel. NEVER again will I use this website
If I could put no stars I would have. These people are the worst company I have ever had the displeasure of dealing with. My boyfriend and I booked a room for The millennium hotel in Glasgow, when we got there I handed over my confirmation email and the first thing the guy says is he has never heard of getaroom.com (lucky him). He says we are not booked into hotel and that the confirmation number isn't one of there's and the cancellation policy also isn't there's. The cherry on top was that there were no rooms left on that night so we couldn't even book another room. The hotel phoned getaroom and they were told getaroom hadn't sent over the confirmation of our reservation!! The hotel did what they could and we got put in an alternative hotel however we were downgraded and wasn't what we paid for.
Emails to getaroom have proved fruitless, their response was we were to pay for another room and if there was availability we could upgrade for free to an executive room. When I emailed back to say this wasn't the response we were looking for they didn't even bother to reply. 5 emails later and they have completely ignored me, they are the worst service to deal with, unhelpful and appear quite happy to take money from people without honouring their promises. I will never use them again an I really urge no one else to use them either.
I've used Getaroom without any problems a few times in the past. My inly complaint is I wish the best rates were posted online. Someone who reviewed before me had a problem finding the right number, this is the one that I called: 855-419-8187 with no problems booking or checking in.
Total scam of a company!! Do not use this company EVER!!
Booked the Pearl Hotel in NYC back in Oct 2013 for a 7 night stay during Jan 2014.
They offered what I thought to be a fantastic rate for that hotel.
A few days before my visit, I called the hotel direct to check that my booking was confirmed.
I was not booked in and the hotel had no knowledge of my booking!!
Called Hotel-Rates.com customer service number ( same company as getaroom.com ) only to be given a total run around!
Despite having an email confirming my booking with a booking reference number, they tried to convince me that I had booked a different hotel!!
It took me several calls ( from the UK ) before they eventually confirmed that they had made an error and booked the wrong hotel.
I can accept that people make errors, but the service I got after that was simply unacceptable.
As I was not due to travel for several days, I simply asked them to honour the booking and correct their error.
They refused point blank to do this, saying that the Pearl Hotel could not be booked for the price I had been charged when I initially made the booking?
When I pointed out that it was their web site had offered that price and ( in my opinion ) their confirmation email was a binding contract they simply blanked me completely.
I was forced to cancel my booking and rebook the Pearl Hotel using Expedia.
This new booking cost me an extra $573.
I was eventually refunded my initial charge of $1318, but as I live in the UK, I lost out to the sum of £93 GBP due to differing currency exchange rates.
I approached the company again, asking for compensation and after several emails they agreed to repay me the $20.99 booking fee they charge, plus a $100 "gesture" payment.
However this money has never been refunded and the company has stopped responding to my emails! I now realise that I am never going to see any further payment.
As I live in the UK, it is virtually impossible to sue a US company, so will have to give up on this really bad experience.
Had I lived in the USA, then I would definitely have sought legal advice in order to recover all my financial losses.
Keep away! You have been warned.
To Whom It May Concern:
I spoke with one of your representatives at getaroom.com today about a refund for confirmation # R....... for my wife at the Travelodge Sacramento, June 19-27. My wife stayed only one night, June 19, which the attachment from the hotel confirms, because the room was not as ordered and was in very unsatisfactory condition.
My credit card was billed $532.44 for the entire stay on 5/6/13. I was told a refund was not issued because the hotel did not send a receipt. They would not give my wife one on the morning she checked out because they said it was an online booking and the receipt had to come from there.
My phone number is 970-.... Billing address: ...
Please let me know if you receive this, and if there is anything else I need to do in order to receive a credit back. Thank you.
I sent the above to Getaroom on Aug. 23, 2013 - today is Oct. 24, 2013, so I sent the following:
Hello. It has been more than two months since I sent this, and I have heard nothing. We paid for NINE days at the Travelodge Sacramento through your website, and stayed only ONE because the accommodations were so poor. The attached receipt from the Travelodge -- which both they and I sent to you on August 23, 2013, documents that my wife, daughter, and granddaughter stayed just that one night. We have not received a refund on our credit card. The last time I spoke with one of your representatives, someone from your company said they were corresponding with the manager of the Travelodge. I asked that you contact me if there was anything else needed and have heard nothing - yet still no refund. Is this your normal practice, hoping the complaint will go away and you can keep the extra $400? I would hope not, but without a response, what am I to think?
Before I (and Travelodge Sacramento) sent the attached receipt, someone left a message on our home phone that we needed to respond within a certain period of time. I immediately called one of your representatives and sent this receipt -- and was told that the escalations department was handling the request. Has a determination been made? Would you do us the courtesy of a response, please.
I am a new reviewer, but please take this post seriously! This is a completely unbiased view of getaroom.com
I read some very mixed reviews, but found a great deal for a hotel, so decided to take the risk. Since the website offered a full refund for cancelling (no cancellation fee either since I booked online) I figured it would be safe. There is a cancellation fee if you book it over the phone, but they do clearly state this on their website. SO people have no right to complain about that.
HOWEVER, I do believe this website is some sort of scam. I believe it has worked for a very few number of people out there, and they probably just got very lucky. Basically, their system doesn't connect to the hotel you are booking until 24 hours before you need it. Therefore, the hotel could technically be sold out, or give you the worst room possible. This is NOT the hotels fault- websites like Expedia etc connect you within hours, and your room is booked. Here's the catch- the full refund is unavailable on those last few days! How convenient for getaroom...
Anyway, I called the hotel to see if my room was booked, and they had no confirmation or any records at all from getaroom. I phoned getaroom and they tried to lie to me over the phone, saying the hotel had the records but lost them etc etc. I called the hotel multiple times, and this is a 5 star hotel so I side with them on this one. I was very unhappy, and cancelled my hotel. Legally, I am entitled to my money within 5-7 business days and I hope it arrives with no hassle.
If your room has a full refund cancellation, and you are willing to take the risk of finding out some last minute bad news, go for it. Maybe the deal is so great you can't pass it up. But I would advise everyone out there to stay away from this website. You will end up disappointed, and even if you don't, you will be worrying until the last moment that something will go wrong. Pay a little more and book directly from the hotel, or trusted sites like Expedia! Hope this helps!
2 Questions & Answers
~Elia Compton, Apr 15, 8:02 AM:
Thank you for contacting Getaroom.com Customer Care.
The reservation was just booked yesterday for arrival Wednesday, Jun. 10, 2015
Depending on your arrival date, in some cases, your name may not appear at the hotel until 72 hours prior to your arrival date. Rest assured, getaroom.com guarantees your room is booked from a pre-negotiated block of inventory.
I sent a confirmation to email address: email@example.com.
You can also access the reservation on Getaroom.com. Click on the reservations link and enter the information to look up the reservation. Enter first and last name, and the confirmation code with the letter R in front of it. Once you access the receipt you have the option to print the receipt for your records.
Well, friends hope we are not wrong and everything goes fine in Dubai.
Related Articles and Tips
Long gone are the days when travel required sitting down with your local travel agent months before your trip. Today, simply...
About Getaroom (from the business)
We understand that finding the right hotel is important to you and getting a great value can mean more savings for you to enjoy your trip. Whether you plan to travel for short or long trips, getaroom will be there as a resource for you to search, find, review, and book exactly what you want, at the best value. Our mission is to offer you the best rooms at the best values!
Getaroom.com offers travelers access to incredibly low rates via our state-of-the-art hotel and lodging website (www.getaroom.com). Additionally, by calling its toll-free call center at 800-HOTELS-8 (800-468-3578) you can also receive the benefits of unpublished pricing, with rates typically 10 to 20 percent less than published rates on its site and other internet sites. There is full disclosure about the property at time of booking including the hotel name and exact location. Getaroom.com offers accommodations at national chain and independent boutique properties in major destinations in the U.S. and abroad.
Provide travelers with the best values for their travel dollars.