GetaroomReviews 6,370

I booked 3 rooms and didn't see they ask €111,72 "service fees" on a booking of €176,25. If it was an honest platform, I would never have paid such fees for nothing! I directly asked the refund but no answer.

Bait and switch reservation website. Horrible to non-existent customer service - they are trained and scripted to give you the run around. They always can not find your reservation, can not confirm your identity, will provide a new number for you to call next, and will promise to get back to you in 24-48 hours and never do. Wave goodbye to your $ if you book with them.

Just was Scammed by getaroom.com | never used their business intentionally thought the hotel I connected with was the actual Radisson affiliate
Country Inn Suites. Once I realized when I received a receipt not coming from the actual hotel I cancelled it right away. Not realizing they treated it as a non refundable reservation. The reservation came through as cancelled receipt although the payment was just posted as a payment with my credit card. Called their so called customer service they said I cannot get my money back due to their policy. Which is clearly ecommerce FRAUD.
Be aware reported to actual Radisson affiliated location plus FRAUD unit for my credit card.
This company needs to be reported and brought down! After further investigation and research their are thousands of complaints about them on BBB, tripadvisor and other review sites that they acting like you are getting a reservation from the actual hotel reservation online service - they add bogus fees and no ware on the booking info indicates its a non refundable transaction. Please help others by invesigating further -just found out this company was acquired by priceline.com who now is the parent company.plus their is an active
https://topclassactions.com › fees
Top Class Actions
GetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
GetARoom.com faces a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods.

I thought I booked direct with hotel. A week before our stay, I called hotel to add a night to booking and asked about verification code I was supposed to have received to enter hotel and room. Thus began nightmare. Hotel had no reservation. After a lot of work, they told me I booked thru Expedia. We called Expedia together, Expedia said I booked thru a travel agency and provided an international # number to call. I'm summarizing the nightmare.

Since this was a family event for a graduation, I needed the rooms but hotel couldn't help with modifying reservation or providing verification email. Kept telling me I had to go back where I booked reservation. Since I believed I booked on hotel website, I had no idea where they were telling me to go. I ended up booking rooms direct with hotel via phone. They guaranteed a full refund on original reservations.

After the celebration, I called hotel to say I hadn't received refund. They referred me to Expedia who then provided an international phone number.

My next call was to my credit card company to dispute the charges. I'm in the middle of the dispute. Get a Room provided letter to Cc company indicating I called them. Funny since I never heard of Get a Room before disputing charge with credit card company.

This company is a complete scam. I don't know how they hijack people from hotel web site but this is a complete scam and needs to be shut down

I booked a hotel to coincide with a jazz festival and my 32nd wedding anniversary. Unfortunate my nephew passed form cancer. The funeral is being held during the time I booked the vacation. The small print on the reservation said NO REFUND. I had no luck with Affirm who paid the amt in full. Finally, when i reached out to geta room, I was treated with compassion and respect and within 24 hours Affirm received a refund and I am no longer on the hook for this. They did what affirm did not do in a week in 24hrs, Affirm even asked me to send in a copy of the obituary! When I called the next day, they said they did not ask for it. GETAROOM solved my problem. Thank you Rachel Gray

I booked 5 rooms, but was charged for 9 rooms. After being told it was just a 24 hr. Hold, I was hung up on 3 times with customer service. The hotel was pleasant, clean and staff was polite and courteous but the reservation process was unclear, unorganized and very unaccommodating!

The booking process was okay, but I did not receive a confirmation email with a confirmation number. I had to cancel my trip, and when I called to do so, I was told multiple that there was no record of my reservations. After about an hour and a half on the phone trying to cancel the reservations and being told that I didn't have any I gave up. I was then charged for 2 rooms at a hotel I never stayed in, and Getaroom told me I had no reservations at through them. The link on my credit card statement for who the rooms were booked through was Getaroom.
I will never use them again, and will definitely discourage, anyone I know from using them!

It was a terrible experience no indication about a deposit and I still have not received my deposit back after checking out. The only thing this has going for it is prices.

Competitive pricing and straightforward booking process. Simple user interface that was easy to navigate and quick to load. If it had a reward system, I would definitely use again as well as recommend.

This company does everything they can to impersonate Hilton to the point that I did not realize that I was booking from a third party. They reserved the room but failed to actually pay for the room forcing me to pay in person. This did not stop them from charging my card though!

Tried to call the 1-800 help line, robot runs you around in circles and prevents you from actually speaking with anybody.

Called Hilton, confirmed that gettaroom did not pay them anything as there card was declined.

Disputed the payment with my creditcard, gettaroom argued I still owed them the money and was trying to "circumvent" the cancelation policy...I stayed in the room I booked, they just did not pay and left me with no way to reach them.

Left a review on another website, they had the audacity to contact me via email, telling me that they could not refund me until the dispute was cleared by my bank.
Anyway, total scam, dont use them for anything.

Called the Hilton, they confirmed gettaroom did not pay as there credit card was declined.

Fast, easy, and convenient. I was pleased with the easy process and very please with the price!

After speaking to customer service they are going to refund the whole amount in question. Cheryl was very friendly and helpful.

This site is a scam! Won't give us the rooms we paid for or a refund. Do not use this site. You can't understand the representative and won't let you talk to supervisor.

I need to amend my review.
After many requests they finally (and pretty quickly) reimburse the extra 36 euro.
Very fast and effective customer service.

Total to pay not at all clear!
I would say comparable to scam.
They attract with a price (in my case 62 euros) and then they add the taxes during the payment phase, in my case 36 euros (I didn't see the full total until I received confirmation from the credit card).
So I paid 98 instead of 62 as declared when booking.
I immediately wrote to customer service to cancel the reservation, but the response was non-refundable.
If the additional taxes were declared somewhere, it was written in tiny, hidden letters. Be wary!