• Etsy

Etsy

Overview

Etsy has a rating of 2.75 stars from 2,456 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Etsy most frequently mention customer service, credit card, and phone number problems. Etsy ranks 24th among Marketplace sites.

Is Etsy legit?

Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.

  • Service
    349
  • Value
    324
  • Shipping
    288
  • Returns
    243
  • Quality
    293

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.1%
Positive
19
Neutral
4
Negative
103
205
See all photos

What reviewers want you to know

Positive highlights

  • The company is great to work with and the customer service was excellent.

Critical highlights

  • ETSY HAS NO phone number or anyway to contact them.
  • Within weeks of buying the items BOTH CREDIT CARDS HAD FRAUDULENT ACTIVITY ON THEM!
How would you rate Etsy?
Top Positive Review

“Etsy”

Jaie L.
3/22/24

Etsy is my go-to platform for unique, handcrafted items. Whether I'm looking for personalized gifts or one-of-a-kind home decor, Etsy never disappoints. The sellers on Etsy are incredibly talented, and I love supporting small businesses. Plus, the customer service has always been excellent whenever I've had questions or issues with my orders

Top Critical Review

“Etsy is full of fraud and scammers - beware!”

Stuart H.
3/22/24

Etsy is full of fraud and scammers. Their contradictory policies enabled a particular scam but they don't care to fix the problem. They won't refund my money, even though I follower their explicit policy, and they refuse to even make any changes to stop the same scam from continuing. Not to mention the site now flooded with cheap cr*p from overseas. Buyer beware. Avoid.

Reviews (2,456)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (49) credit card (68) customer service (261) shop owner (42) post office (19)
Thumbnail of user stuartah2
1 review
0 helpful votes
March 22nd, 2024

Etsy is full of fraud and scammers. Their contradictory policies enabled a particular scam but they don't care to fix the problem. They won't refund my money, even though I follower their explicit policy, and they refuse to even make any changes to stop the same scam from continuing. Not to mention the site now flooded with cheap cr*p from overseas. Buyer beware. Avoid.

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Thumbnail of user evelialavan61
2 reviews
2 helpful votes
February 22nd, 2024

I am fed up I cannot get an answer from Esty regarding my order. Why is it so easy to take customers money, and very difficult to reach anyone when there is a problem. Problems like these are happening far too often. It has soured me on ordering anything else on line. I will go back to going to stores in person. That way, one can see the product, and take it home immediately. Less stress.

Tip for consumers:
The public needs to be aware of Esty's policy in dealing with consumers complaints. Lack of response is not quality business.

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Thumbnail of user angelag2173
1 review
4 helpful votes
January 23rd, 2024

Etsy closed our store without notice, we appealed the decision 21 days ago and we are still waiting for an explanation. This is the worst company to work with, do not use them as a sales platform for your store. The charges are very expensive and there is no customer service at all, not even a phone number to contact them. In addition, they can close your store at any time with no explanation. And there is nothing that you can do, to re-open it.

Service
Thumbnail of user milanv27
1 review
3 helpful votes
January 31st, 2024

I had a seller account on Etsy, everything went well, sold good amount of products in first 2 months of opening my shop. On 25th of December, my account got suspended without any email or message warning. They closed my business just like that. Didn't get any explanation what happened, so today I don't know any reason why they closed it. Try to appeal, with no success. Worst thing is they still owe me over £580 of my money which I made and they still did not pay me. Them customer support is horrendous it's actually non exist as they have only option to send email, but they never respond. Absolute scammers! I advice for sellers to move out of this website, open your own website as ETSY ARE FRAUD.

Service
Thumbnail of user valorief5
2 reviews
4 helpful votes
December 20th, 2023

I bought four custom coffee cups from Angel City Galleria on Etsy. When they arrived, one cup was much thinner than the others and had lots of scratches. When I contacted the seller, they ignored my request for a discount and refused to address my concerns. I am still waiting to hear from them and Etsy does not provide customer service.

Thumbnail of user jenniferc2268
3 reviews
7 helpful votes
October 18th, 2023

I wanted to look for gifts for coworkers for Christmas. I typed in the search bar "gifts for coworkers" and was SHOCKED by how many items came up that included the "F word" or the words "$#*!" or "$#*!". That is not at all cute or funny or appealing to me as a consumer. Etsy's help department could not offer any way to filter out profanity, forcing me to view it if I wanted to peruse their offerings. I get it that Etsy is a collection of small shops, but there should be some universal filters to avoid profanity. Just really ridiculous. They lost a long time customer.

Products used:
None. Not going to shop where I am bombarded with profanity.

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Thumbnail of user jamesm9814
1 review
3 helpful votes
January 15th, 2024

I've been an Etsy seller for over a year now. Yesterday, I found out that my account was suspended without an explanation.

I've put so much time and effort into my store and building my business from the ground up and suddenly I wake up and it's all gone, without an explanation. This is absolutely heartbreaking and I deserve an apology and an explanation.

Etsy have removed all contact information from their sites and shut down their customer service lines. There is no longer any support for buyers or sellers using Etsy. This is an unethical way of conducting business and I will be pursuing legal action.

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Thumbnail of user elsv9
1 review
3 helpful votes
October 29th, 2023
Verified purchase

I ordered an article and payed through my bank. Then nothing happened. The article was still in my cart, although my money had disappeared. Etsy is not interested: take it up with the seller. What seller as I apparently never bought anything? And the shop wants to see the confirmation email. What email as I never bought anything, remember? So I lost 60 euro's and nobody takes responsibility. NEVER BUY HERE!

Tip for consumers:
That Etsy takes your money, but no responsibility.

Products used:
Nothing, as they never delivered the article I payed for.

Service
Thumbnail of user petere885
1 review
5 helpful votes
October 4th, 2023
Verified purchase

They cost my family more than $600,000 per year on the unsubstantiated hearsay libel of Mike Rothschild, a hit piece specialist who isn't a good enough writer to get a job as an actual journalist, and is know for always being wrong.

He wrote a fact-free, defamatory hatchet job, emailed it to Etsy's amateur PR staff, who predictably panicked even though less than 59 other people would even read the piece. They removed all my listings, but left up those of my competitors. No reason is ever given since no rules are ever broken.

Tip for consumers:
I provided irrefutable evidence on no less than six occasions proving Rothschild is an idiot who’s out of his league, and that nobody was reading his article anyway. Etsy did more harm by running us off than that hit piece ever would have done had they just ignored it.

Products used:
Their paid selling package. We made Etsy one of the world’s go-to destinations, let us make them millions of dollars for years, then one day some liar says some stupid and nasty things about us, and without even fact-checking Etsy took him at his word. A serial liar.

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Thumbnail of user dana937
2 reviews
1 helpful vote
January 25th, 2024

I like Etsy, I buy a lot through it and I recommend it. What I don't like is Etsy not enforcing its own regulations. One such rule says that sellers are not allowed to sell items that mock or demean any group or religion. Several Etsy sellers sell "art" that mocks Christianity. If they sold posters, prints and other items that mocked Islam, for example, you can bet those sellers would get an earful from Etsy.

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Thumbnail of user jaielohrenzvdndb
6 reviews
0 helpful votes
March 22nd, 2024

Etsy is my go-to platform for unique, handcrafted items. Whether I'm looking for personalized gifts or one-of-a-kind home decor, Etsy never disappoints. The sellers on Etsy are incredibly talented, and I love supporting small businesses. Plus, the customer service has always been excellent whenever I've had questions or issues with my orders

Thumbnail of user thomass4152
1 review
3 helpful votes
November 1st, 2023

Etsy closes account permanently without me having violated any rule or giving any explanation. It takes ages to setup a shop, and they just kick you out, withhold outstanding payments for 180 days, sending pre-fabricates messages and obviously bots doing the work. Never again Etsy, and I sold (and do so) on many platforms.

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Thumbnail of user amna.ab375
1 review
2 helpful votes
December 7th, 2023

Absolute waste of time. I worked so hard on my store, had 80+ lisiting and it was doing so well and then out of nowhere, they suspended my store without any notification/communication. There is no way of getting in touch with them because the call back option keeps giving an error message and their is no phone number to call.

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Thumbnail of user db1125
2 reviews
3 helpful votes
January 22nd, 2024

WARNING, WARNING, WARNING!
This site is run by a bunch of apathetic people who will remove/deactivate your listing for NO VALID reason other than their own sadistic pleasure, because they can!
They are uneducated and ignorant and their ignorance will effect your goods and your store.
Stay away at all cost!
You were WARNED!

Service
Thumbnail of user clairep266
1 review
1 helpful vote
January 21st, 2024

I would give no stars if that was possible. I have recently started getting into making some little trinkets as gifts and someone suggested i sell on Etsy - so i decided to set up a shop. Before i had even received an email to verify my details they suspended it for 'appearing fraudulent'. - i'm trying to sell handmade cake stands and already have an account with them, so they have all my details. Anyway, I got a message via the legitimate app from someone claiming to be "customer service" who told me that I had to verify my email account and bank details. They then said they needed to verify my bank further by taking a small amount and immediately re-crediting it - and said this money would not actually leave my account. Usually this is an amount of £1 - they took £23.50. It did leave my account. They then said they would send me a request to return the money - and took a further £23.50. They then said "their mistake because they didn't realise what country my bank was in" and to accept another push notification to return both sets of funds. The next request asked for another £23.50 - obviously i refused to accept this as they are now just emptying my account. The so-called technical support advisor accused me of being unco-operative and "drunk" for refusing this and that they are "the most senior because they are the best at their job" and the only person higher than them to talk to would be the CEO. I realised this was a scam due to the vile way I was spoken to by this person and the constant requests for funds and attempted to contact etsy to have this rectified seeing as the scammers are facilitating this via their app. I have been completely ignored and had to go to my bank to have it rectified. I have attempted to follow up with Etsy after receiving a further 2 scam requests via their site in under 24 hours since opening my store, and have again been ignored. Etsy are not doing enough to remove these accounts purporting to be "customer support", "verification" etc despite some of them having sales accounts and followers of their own - while they scam other sellers! This is 100% an AWFUL experience and their support is SO BAD that getting any rectification via the site I am relying on is impossible. Appalling site management across the board.

Thumbnail of user isobela6
3 reviews
16 helpful votes
December 5th, 2021

Absolute worst company, DO NOT USE! I was selling on Etsy and had £170 in my account. Someone hacked into my account and stole the money. I've sent 12 emails and heard nothing back. Do not trust them, they're absolutely awful!

Tip for consumers:
Absolute worst company, DO NOT USE!!!! I was selling on Etsy and had £170 in my account. Someone hacked into my account and stole the money. I've sent 12 emails and heard nothing back. Do not trust them, they're absolutely awful!!!!

Service
Thumbnail of user azw
2 reviews
19 helpful votes
December 18th, 2020

I was a seller. A customer wanted a return saying the item was incorrectly listed as small when it is an extra small. It was listed as extra small and that was easy to see. Etsy forced the return saying I did not have a "no return" policy on my account. I also don't have a policy that I will return for any reason (I lose money on shipping and the customer was claiming it was incorrectly listed... but it was listed correctly). Etsy forced the return and the customer did not return the product. Etsy then gave me the run around. Avoid.

Thumbnail of user eddieb308
2 reviews
5 helpful votes
December 13th, 2023

Etsy is one of those places that is incredibly risky to buy things from. I love vintage and retro items and I appreciate people going out collecting these rare garments to resell. However, I suggest everyone to be more careful. Jewelry and handmade items are usually fine, but my problem is with clothes.

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Thumbnail of user ramons170
1 review
1 helpful vote
March 20th, 2024

Beware of investing time and effort with this platform. You may find at some point that you get banned and it's impossible to find out the reason. All you get is one chance to guess what you may have done wrong and if this fails that's it! Your site is closed forever

Thumbnail of user thesockpanda
2 reviews
2 helpful votes
November 17th, 2023

Interesting how a business that seemed to being a great job can blow it all up.

The last year has shown that they are inconsistent, and dishonest.

As as Seller: They utilize hidden fees for sellers, policies that only impact certain sellers and terrible customer service.

As a buyer: they are basically a dropshipper for Alibaba. 90% of the items seem like they could be bought o Shein or Temu.

Watching them fail is a wild change from their beginnings.

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Thumbnail of user miguelj108
1 review
0 helpful votes
March 21st, 2024

After around 6 emails with the seller they agreed to reimburse me for the item once they received it, but not the shipping cost. Turns out the seller is from London UK. Post office quote to return the item was 40 something dollars and around 100 at the ups. Not worth sending back a 20 dollar item that I assumed was the correct one just by looking at the picture. If it was Amazon, they would of refunded everything. But why are these items coming from overseas with out us knowing? Why are they selling from overseas when this item can be found in the USA. Making it more expensive for us to return, so we get stuck with an item that does not meet our needs. 2nd item I bought from Etsy with problems on both, so I closed my Etsy account. No more inconsistent descriptions and charges. If I can't find it in the USA, I don't need it. But I'm sure I will not have that problem with AMAZON. Don't waist your money...

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Thumbnail of user lisaz9
5 reviews
19 helpful votes
December 5th, 2023

I recently had my identity stolen. During this time someone opened a shop using my name. The store was suspended. I attempted to open a new account and was rejected due to, the impersonators antics. I have sent more than a dozen emails to customer service trying to explain my dilemma. They have refused to answer.

Tip for consumers:
w awful customer service is. How they can suspend an account without explanation.

Products used:
I was selling dried wildflower art hangings.

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Thumbnail of user johnt2121
1 review
10 helpful votes
January 22nd, 2021

Bought a scam product from one of Etsy's sellers and when asked for a refund they said I had to deal with my credit card company. Will not buy through Etsy again!

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Thumbnail of user bilalb35
1 review
2 helpful votes
November 11th, 2023

ETSY IS SCAMMER

I was working on Etsy last 3 years and last two weeks ago Etsy suspended my account for no Reason they didn't send me any warning email directly suspended my account and next day emailed me. Has done a violation for the past three years I've been using it never did anything like that I followed their policy carefully and they suspended my account I appealed my appeal was rejected The guy named Freddy They have cheated me of 14,000 euros. I made the products and sent to my customer. My expenses were incurred. They refunded the money to the customer and my product also reached the customer. Then I went from Italy to Ireland to their office in Dublin. There was a person named Muhammad Sanaullah. He did not open the door, but I told him everything, he said call the customer center, I made so many phone calls, Etsy didn't pick my call. This is a huge fraud, Etsy is a scammer these people wasted my three years of hard work in a minute I request all of you please never to do business with Etsy, ebay and Amazon is better than Etsy, they don't cheat you like Etsy

Service
Value
Thumbnail of user kathyb1645
2 reviews
0 helpful votes
October 13th, 2023

I ordered stemless wineglasses from ChiChibyChia through Etsy and they are perfect for dog and wine lovers! I ordered the ones that said "In dog wines, I've only had one" for both my sister/brother-in-law and me! We love them and they make us laugh while we are enjoying our wine! Kathy

Tip for consumers:
A perfect gift for wine loving dog lovers!

Products used:
Stemless wine glasses with saying

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From the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.

Company Representative

Thumbnail of user alisas27
Alisa S.
Typically does not respond to reviews

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2.8
2,456 reviews
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