I cannot even leave feedback to my last customers.
217 Reviews for Etsy.com
I closed my Etsy shop - they treat their sellers like cr@p.
Sent conversation to the seller asking about the item and no reply.
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I LOVE ETSY! So many awesome handmade items. I've had nothing but Positive transactions from Etsy. Highly Recommended!
Etsy is a website where you can browse and buy mostly handmade and vintage items from various shops.I love this website and can get quite lost looking at all the very unique and amazing items for sale. If you're looking for one piece of jewelery or decor that is unique and not everyone has then this is the place for you. The only issue I've ever had with Etsy is that I had to self-ban myself from going on their website because I spend too much money. Etsy does accept Paypal (or at least all the vendors I've purchased from) and I do recommend you pay through paypal, because similarly to Ebay, I'm sure there are dishonest vendors on Etsy as well, however I have never run into it. ll in all, I think it's a great website, although quite addicting and if you're like me you may have to lock up your wallet somewhere.
I would give this site 5 stars if it wasn't for the abusive admin. and infantile, unkind behavior of the sellers. There are random, unpredictable rules being applied, sometimes with dire consequences, creating an extremely tense and stressful atmosphere. A jealous competitor can report your items on whim causing admin to close your shop and ban you from the site without warning. There is rampant copyright infringement by handmade sellers going on all over the site but Etsy is preoccupied with the relentless harassment of the vintage sellers and turns a blind eye. If you go to Etsy and put Chanel, Fendi, Hermes, Prada, YSL, etc. into search under handmade you will see what I'm talking about.
You can buy a blank tee shirt, write Chanel on it with a sharpie, list it under the handmade category, put the trademarked name Chanel in the listing title, and even though it is illegal, it's fine with Etsy. But if you list a purse that someone reports as being 1 year shy of vintage they will shut you down.
Make a category for items that are not vintage or handmade and put an end to all the ridiculous nonsense that goes on over there once and for all. We are all sick to death of hearing about handmade vs vintage vs mass produced. Grow up Etsy admin, start behaving like professional adults and run this site like a business instead of a kindergarten.
This site needs more restrictions. I bought clothing off Thaisaket several months back, they lied about shipping from the USA, I needed the clothing for a gift. I left a negative, The shop owner was rude and threatening about me taking it back. They accused me of not liking Asians. Etsy didn't seem to care after I complained to them. They said I had to work it out with the seller. I also ordered earrings, they were shipped from the same Thai address, I thought I was ordering from a different company, FakeGaugeOrganics, they fell apart in a few days. They wanted me to pay shipping to send me a replacement. Apparently, these people don't make anything, I found them on etsycallout several times. Their feedbacks indicate poor service and cheap merchandise. I have had ok buying experiences on Ebay, but etsy has been the worst. I quit buying there. It is supposed to be a site for artists, but I don't think so. Same stuff on Ebay.
I heard about etsy & gave it a try. The company I purchased from is Cute Tees; they are awesome. The service is Fantastic , the feedback was the best I've ever had from an online company & even better than a lot of stores I've frequented.
I bought the most adorable birthday tees ( child's name & age on the tee) for my niece & nephew, they loved them. Fantastic product, kids love things with their names on them.
Cute tees you definitely have a satisfied customer who will return many times.
Thanks for making this shopping so easy.
It was horrible never ever again would I waste my time and money. It's a scam a scam. Beware and for Leigh don't even get me started. What a joke I will be reporting to BBB asap
Not sure about Etsy from a buyer perspective, but from a seller's point of view - the site is hard to get noticed on and the fees don't take long to add up. Wish there was a better alternative, but am working to learn how this site works.
As a buyer, I absolutely love the artisans and the items they show in their stores, well, except for those that rightly find themselves on Regretsy, but even that serves me well. ;)
I had no idea how problematic the sellers' situation was, but having sold on eBay, can relate.
I'll keep buying, if you keep selling.
The etsy webite suckers people who cannot sell effectively on ebay by using the 'artists' ebay idea. They charge you small amounts to tell you they will advertise for you while showing you no proof.
If you violate their very vague TOS they will shut down your entire store, even if you have 100 items in the store and only one was in violation. They clarify all the vague nonsense in their poorly written TOS by informing you that they can shut down your store for ANY reason at their descretion. Any. Their words.
If they remove your storefront for ANY reason you will be responsible for all relisting fees and for all lost monies invested into advertisement and reclaiming your store is no easy task.
Example: if you sell 100 rings, and one of those violates TOS then they remove your entire store. In order to get it back you must email or call them and go through their process which is inept and tedious. Then you must actually ask them to return YOUR store as well as explain why you deserve it back, lol. I have to laugh at that I'm so so sorry. Then you must relist the other 99 rings, paying the etsy.com thieves twice for the item to list.
There is NO to LITTLE consumer security and every transaction is an at-risk transaction. Every single one.
Buyers and sellers have no idea they are placing their monies and lives into the hands of some people who cannot effectively maintain security on their site NOR handle the amount of artist traffic therefore not supplying promises regardless if consumers have PAID.
Overall...go back to eBay. At least, though overpriced, they are secure, professional and trustworthy.
....in my opinion.
I have been looking for authentic Native American beaded barrettes. I was fortunate to have found three in the last month. The work by the artists were to perfection. They packaging was superb and like getting a birthday present in the mail. One was even wrapped with a ribbon and a little crocheted doily on it. Packaged with care as the beadwork and quills are delicate. I highly recommend ETSY! I have also purchased miniature tea sets from them and again each little piece was packaged individually and arrived in perfect shapy.
I reviewed this site because I was searching for something nice for a special friends birthday. Because she likes simple things I wanted to get her a pair of earrings that where different but just very simple. Since she is Polish I found a pair of Poland map earrings that where very unique. They where round and hanging off of what I thought where silver wires. When I inquired about them on the site I received an e-mail saying that they where not sterling silver. I also noticed while reading the order and shipping agreement. That Etsy would not be responsible for any damage during shipping. Also they would not replace or take them back. I could not believe that they expect a customer to take a chance like that. I think that this is not the way to sell merchandise if you can't back the order. This is insane for them to expect the customer to eat the loss after paying for an item. I found a better site that I am doing a review on that does back there products. Make sure to read about Sherry Truitt studios on my review of that site. I hope all that read this review ask questions before placing an order with this seller. www.etsy.com
I love Etsy! The site helped me find some of the most thoughtful and unique gifts this year! Everyone loved them and I felt great about helping out artists. It's just such a cool community.
I am a former seller on Etsy...very successful and longtime seller, I might add. I had 100% feedback from all of my customers! I went to check my messages one morning, only to discover my Etsy Shop was gone! I went into my email to see if I had missed something only to find a very generic message from Etsy stating they closed my shop. No reason included in this message! Prior to closing my store, I had received NO WARNING, NO COMPLAINTS & NO NEGATIVE FEEDBACK! I immediately emailed Etsy for explanation, waited over a week and received NO RESPONSE. I emailed again and it's been over TWO MONTHS AND ETSY STILL HAS NOT BOTHERED TO EXPLAIN WHY MY STORE WAS CLOSED!
Prior to Etsy Closing my store with no warning, I had been a very dedicated and hard working seller since 2009. I feel that I am at least owed an explanation! Additionally, I lost all of my sales records that I need for tax purposes, lost all contact information with current customers, lost all conversations needed to complete orders that had already been paid for and several sales that I was close to "sealing the deal!"
As an experienced online seller, I highly recommend sellers stay away from Etsy! They have turned into Ebay! Really Sad!
I adore this site as an online shopper. A good place for handmade gifts, particularly jewelry. It is also a good outlet for metaphysical supplies, which is something I previously struggled with. There are some things I believe shouldn't be sold (legally), and some items are just silly (as far as price goes). I'm a little surprised at the lack of restrictions. Like I said though, as a buyer, this site is handmade heaven.
As a seller, however, it is more complicated. I signed up not realizing the price. I have had a lot of trouble cancelling my store, and the payment plan is set up so that you are automatically charged everytime the site needs a payment. This, mixed with the difficulty I had cancelling the account, led more money than I would've liked being charged to my credit card. Even after "cancelling" it, the site continued to charge me.
I ordered fabric on Etsy. I did not receive the fabric. One would think that is a clear cut case. Etsy sided with the seller because the seller could prove that they shipped the fabric even though I never received it. The seller did not insure the package so I was out the money. This is not the way real businesses are run. Plus when you ship something, it is between the seller and USPS, not the buyer. I could not have filed a claim even if it was insured. The seller still refused to do anything. Etsy's response was that it is between the buyer and seller and Etsy is not legally responsible. Apparently you agree to these terms when you sign up for the site. I do not believe this as it was Etsy's rule that the seller used so that they could keep my money. Paypal also sided with the seller even though their own rules state if you don't receive the package, not if the seller can prove they shipped it. I do not recommend using Etsy or paypal. Stick to reputable businesses.
I love this site. It's so great for buying handmade and vintage. I've only been a member for a short time, but so far I have picked up some really beautiful jewelry and a lovely organic silk-screened tee. It's one of the best sites for shopping because you know you're going to get something unique that's been a complete labour of love. It's also a great community and a way to stumble onto new things you've never considered before. Plus there's the bonus of supporting local sellers. I can't believe how many shops are based where I live! I definitely recommend Etsy.
Don't buy from SWEET DIAPER CAKES the product you will receive is POOR the presentation EMBARRASSING this seller should be a shame of the poor work put into their gifts.. and want to talk about price GOUGING this shop definitely dose that if you want to throw money away, then buy from this shop..If you want a great quality gift with nice presentation and worth your money DO NOT I SAY DO NOT buy from this shop!!! Beware of SWEET DIAPER CAKES the images of gifts in sellers shop are ok the product you will receive are more hideous then the photos..I actually bought from this seller because I felt sorry for this seller as I seen seller doesn't sell to often I SEE WHY.. My own fault for trying to be nice..
I don't usually leave comments about anything that I order and I don't know about any of the other sellers on this site but I ordered a glass from braintees and was more than satisfied. Not only was the quality great and the glass exactly what I ordered but it came in a timely matter. Inside the larger shipping box was a smaller, form fitting box along with a nice "thank you for ordering note" and a bow to place on top when I was done wrapping. Great service with this person! I would definately order from her again.
I have order many times from this website and not run unto a problem until recently. I purchased a tea tree oil face soap and after 3 days I realized, I have not received a shipping confirmation. I contacted the seller, whom after two days contacted me back and stated that the paypal account was having issues. The money still was there but the seller had not taken the money out. The seller stated I would have to send a money order after they got the total. The soap cost $3.50 but there was no shipping cost. She tried to charge me $7.00 for shipping. That is doubled the price of item and I immediately canceled. The website is a handmade website (not all), the sellers are individuals and have a store front where they sell there unique items. You can also find vintage items on the website and very few commercial items but everything is one of a kind. Its a very reputable site.
Love the huge variety here - I shop for gifts here for my sisters, aunt, and mon - the variety of stuff is endless and beautiful.
I have had both good and bad buying experiences on etsy. But two of them have just put me over the top. Sellers are not being truthful about their shipping times. They agree to one thing and then either "forget", or "the package came back to me because of not enough shipping on the label"...I ordered a Halloween costume for "bellabowgirls" on etsy, and it was shipped late, even though she agreed in her communication to ship it by the date I needed. I ended up having to go with another coustume for my child for Halloween night, even though I placed the order 5 weeks before Halloween. I am not pleased obviously. Even though there is lots of cute stuff floating around on Etsy...buyer please beware that the shipping and communications, and lies do exsist. These are not big company's, but individuals trying to make a killing off of their marked up merchandise. I could make most of this stuff myself if I wanted.
I like it overall. Nice place to hang around and enjoy all those creativity there. When they started allowing vintage, I was a bit disappointed, as I prefer all handmade goodies. But it has nice tools and large variety.
Etsy has turned into a mass produced product store - selling products that are not hand crafted but shipped in from overseas by the thousands. I sell there - or should I say - used to sell there. My small handcrafted items just get lost in the factory mess in search there now.
The good: lots of unique handmade and vintage items
The bad: If you are not living in USA, you pay lots for shipping (many of the sellers are from USA). Many are handmade so they took a long time to make (beware if the items take too long you will no longer be covered by Paypal - 45 days after purchase rules). So if you never received your items or items are damaged or not as described and 45 days have gone by, you cannot file a complaint and can not get a refund. My advise is to file a non delivery to paypal if you have not received items after a month.
The ugly: Bought some items from etsy seller. 2 months gone by and no delivery (not knowing the 45 days rule of paypal). Sent conversation to the seller asking about the item and no reply. Waited a few more days and sent another email to seller. Finally told me she never got the email (which is weird since I sent through Etsy conversation box), and that items cannot be tracked because it's first class shipping (i did not know this since i am not from USA). That's her only explanation and no other communication after that. I was upset obviously. Especially because of her lack of response and her zero effort in rectifying the situation. After waiting for another week and still no communication and no delivery, I finally gave her a negative feedback stating the truth: Items did not arrive and lack of communication (which is normal if you buy through sellers via amazon or other online shops). Except with Etsy, the seller has the audacity to give me negative feedback stating that she is not responsible for missing items and that she has warned me that first class shipping is not trackable if lost! (no where in our conversation previously did she mention this to me). Besides, what professional merchant will literally give negative feedback and blaming customer for items that the customer has paid and never received? I did not even ask for refund. I felt insulted. Never in my whole life i had such a bad experience from a shop. There are other good sellers in Etsy but this one just upset me too much for me to want to come back to buy again. Stick with reputable shop that will not insult you if they do not deliver. Do not trust the positive feedback you see on etsy. Buyers tend to give positive feedback even if not good to avoid conflict like mine or they give neutral feedback instead. Also, sometimes seller can cheat and cancel the transaction so that they can avoid negative feedback. Beware!
I'm a buyer on Etsy (i.e., not a seller or shop owner). I used to love Etsy and could spend hours there shopping all of the unique, high quality items for sale. I don't mean to be unkind, but there were always some untalented artisan sellers there. But you could just skim over their stuff. Now when I go there, it is almost impossible to find unique items that also get me excited. Everybody seems to just copy each others designs on there. Boring! Untalented. As a buyer, I'd rather look at quality mass production items than just some handmade beads strung together in an untalented manner. But if I'm going to do look at mass production, I'll go to retailer like Nordstrom.
And it bugs me I cannot search by "most viewed items" anymore. Etsy quit allowing that functionality early on. Here's a perspective from a buyer: when I search for earrings, I don't want to look at 1,000 pairs of earrings, I want to start with ones that other people have found extremely interesting. There's usualy a good reason a large group of buyers have found a specific item or seller extremely interesting on a site for handmade items: talent. I could tolerate the loss of "most viewed items" at first when it was only 1,000 earrings, now it's 10,000 earrings. Yuck.
I have ordered from several different etsy members and I have LOVED everything that I ordered.
Wonderful people and wonderful merchandise!!!!1
I absolutely love this site! I've bought about a half dozen items on this site, mostly inexpensive jewelry and craft supplies, and I've never any problems. I have read that they have problems with their treatments of sellers, and I hope they resolve these. I enjoy supporting small business people, getting something unique, and BUYING AMERICAN!
I love this place, you can buy original hand craft goods of any kind. If someone has made it, it does exist out there on the internet! Etsy has a way to sign up and talk to the people who create a ton of artistic items such as paintings, jewelery and even clothing. If something is out of stock you have a way to get in contact with the creator/maker and see if they can make one specially for you. I've had a lot of amazing original pieces and jewelry from this site. I highly recommend it!
I have read some of the past reviews and I can only say that I'm lucky I haven't run into any disputes with sellers or buyers and haven't had to contact the Etsy staff for anything in my approximately 5 years or so of using it. HOWEVER, I did have words with one seller, who I was looking at the switchplates she decorated in her store (which I also had started making switchplates.. I was a beginner so I was looking around Etsy to see what techniques other people used to make theirs). ..I asked her what she used to seal her switchplates with. That's all. And she FLIPPED out on me...saying that she sees switchplates in m store and she knows I'm going to copy her, and shes reporting me to Etsy and all these horrible things.. So I basically tore her a new one, to put it nicely. She apologized because she realized what an ass&*$% she was being, and told me she was having a bad day. Whatever. But that's the only problem I ever had. Other than that, the sellers and buyers have been friendly. I love this site because it's so incredibly inspiring, I could spend hours looking through the stores and items...and spending way too much money on stuff! I sell also. It's just a really fun, really unique website. I couldn't do without it.
Etsy prides itself on specializing in hand crafted items and true vintage items but Etsy staff will just close down your store arbitrarily without reason.
I've been selling on Etsy for almost 2 years when all of sudden, they closed my shop without notice. Apparently, someone thought my items weren't vintage, but they are real vintage, and I have documents to prove so. But Etsy staff didn't ask me. They just closed my shop because one person thought differently. I don't know who that person is, whether Etsy member or an Etsy staff.
Regardless, I've talked to other Etsy sellers about this, and apparently it's very common. Etsy will abruptly close your shop without cause or notice. Extremely frustrating if you're a seller.
More frustrating is, there are tons of new items, be it designer handbags like Tory Burch or cheap made in China stuff that you see on eBay, but those sellers are allowed to stay (because those new items get sold quickly on Etsy in mass quantities, which means Etsy makes money off of them) while true vintage sellers get pushed to the side.
Where's the justice in that?
And good luck if you're a buyer and don't receive your items. Etsy doesn't want to get involved in buyer-seller disputes, so they make you duke it out with the seller directly. This means you can't call Etsy customer service to complain (phone number was un-listed for a long time and now that people know Etsy's phone number, they don't answer it). And you could email Etsy for help, but they don't respond. You just get the automated response....."we'll invesitgate this further." But nothing happens.
ETSY IS BAD FOR BOTH SELLER AND BUYERS
This site offers handmade and vintage products. It is set up somewhat like ebay except that everything is a buy it now product. I ordered a cute hand painted sewing basket and had no issues with the seller I purchased from. Again you have to be careful about who you buy from just as you do with ebay. Check feedback of sellers. It is fun to look at the vintage section on this site because you see alot of things that will remind you of when you were young. You can also set up an account to sell on this site and I believe the fees are cheaper than ebays. You can also order custom made items if offered by contacting the seller. You can usually find coupons for different stores on etsy at etsycouponcode.com.
I love Etsy.com - there are SO many wonderful quality items to buy and the sellers I've bought from in the past have all been so helpful and wonderful to do business with. There is one seller, however that is definitely the worst of the worst. Not only does she have overly priced items, she reports that they are in perfect condition. After making the mistake of buying one of these items and having it shipped to me in UNWEARABLE conditions - i'm talking 20-40 1-4"pulls on polyester no less (can't hide that!) I did not write any feedback. I wish I had.
I asked Cloudninevintage not to send me any more emails about sales or new clothing because I didn't think the clothes were special enough to be so expensive.
The reply was "Well, I think you have your head up inside a very dark place, for you have not clue one (obviously) how difficult it is to maintain and endless cycle of eye-catching vintage. You're a rude, self-absorbed person and karma sucks honey bunch."
Not exactly professional. After reading the few negative reviews on the feedback page I see that I'm not alone. I can only imagine how many buyers didn't write any feedback because they didn't think it would matter (like myself). It DOES matter. The person who replied to me and the other negative reviews is so unprofessional I can only imagine it is a 13 year old girl writing from her bubble gum pink lap top.
Use Etsy as a fantastic resource for gifts. Use the feedback page to write about the seller!
Do NOT use this buyer!
My wife orders stuff here all the time, loves buying from other members and their community seems pretty good too.
I love etsy! I have purchased some of the most unique items from amazingly talented people. I'm not sure what is not to like.
A great place to get cheap handmade stuff, including artworks! I love it. I make purchases at least once a week.
Wonderful sellers with first rate products. The administration is another whole matter altogether, however. They are all about the big. money making sellers, and very abusive to the little shops. I was warned that if a big money maker for etsy felt threatened or if you made them angry, etsy would run you off. This happened to both my daughter and two friends. My shop was closed down, or more accurately all of my items were removed on several occasions while they looked at my vintage items. This was after I returned a damaged purse to a high volume seller. My shop was eventually reinstated, but not for several weeks each time. They didn't refund the showcase fees I couldn't participate in either. I eventually closed my shop completely as I became sick and tired of their harassment. The abuse is horrible as is their abuse of power over sellers.
I can't believe there are only 37 reviews for Etsy when it's become such an integral part of online shopping. It's an amazing online marketplace for custom, unique goods; things you can't get anywhere else. It's especially cool for geeks who have really specialized interests. All my experiences with vendors have been quality. Highly recommend checking out Etsy.
I pride myself on being a great gift giver! etsy always has unique items that you aren't going to find just anywhere. I recently had a ton of close friends graduate law school and I found the best graduation gifts on etsy - from hand stamped collar stays and cuff links to custom stationary - great gifts and all at reasonable prices! I've been buying through etsy for a few years now and I've never had less than a stellar experience.
I was robbed of $340.00 when the items I ordered never arrived. The seller has ignored repeated e-mails and has posted a message on etsy about a partners illness, promising to fill the orders. I have been waiting more than two months. Etsy has no response.
This is an amazing site of handmade goods, clothing and art. The artists are friendly and the prices are wonderful. Its Paypal supported so that you really can't go wrong here. You can have conversations with the artists through Etsy. If you are looking for a unique gift this is the site to visit regardless of whether you have a small budget or a big one.Check it out and have funt!
etsy.com is awesome i got a truely unique purse from one of their vendors from somewhere outta the u.s, when i first learned this i was a little apprehensive, but my money/ information was safe, i payed via paypal and the vendor was so helpful with answering all of my questions. Good experience with them overall.
I was one of their most loyal sellers. Had two shops packed with over 200 items in each. HUNDREDS of sales, many repeat customers.
But etsy has changed. They are getting stupider and greedier every second. They stopped listening to their customers. Complainers got muted! MUTED! I'm a PAYING CUSTOMER not a child. Soon after my little time out I got PERMA muted. Now decided it's time to move to Artfire, I TRIED to have a clearance sale. And now with no warning, both my shops have been shut down. I cannot even leave feedback to my last customers. Or mark their items on the way.
NO answers to support emails. (Dating back to last FEB over their privacy violation.) And... I'm finding more and more FORMER etsy people over on Artfire and other such sites.
NO.... etsy is not the friendly helpful site they once were. It was nice while it lasted, but it's over.
Go google etsy privacy or etsy resellers plenty of reading there. You'll see.
Etsy does not monitor/police fraudulent interactions on its website very well. I have ordered from three vendors; had trouble with two. Had major trouble with Jennifer Hardin of Coveylee Creations who cashed my check for $125 in January and I have NOT received the merchandise yet despite promises it was being sent. I would not recommend this website .
I've had great experiences with sellers. However, you do need to be careful to weed out what is actually handmade/crafted and what is not.
I have bought a few items from this site. They happen to have sellers who make cute headbands for children that are difficult to find elsewhere. The site is greatly flawed. One seller was extremely rude to me - I have written proof of this (seller "dara43"). This lady accepted my payment for an item and 2 weeks later, I asked her the status because I did not receive it in the mail. She responded to me, "Well, that's funny, because this listing clearly said RESERVED FOR RITA This listing is reserved for Rita and will ship with her order. Do not purchase if you are not Rita!
So I guess I shipped Rita a free headband with her order, because you purchased a listing that was reserved for another customer. So as this was your error and not mine, since you purchased an item that was not reserved for (my name), it was reserved for Rita, and sorry, you are not Rita, and you do not wish to pay the $2.00 which is the balance due for the shipping plus the 35 cents that paypal will then charge me for accepting your $2.00 payment, I did honor your wish to cancel your order, and per my Etsy shop policies for a customer cancelling an order in the link below your order has been cancelled. Is your name Rita? I am running a business." Anyhow, her bad attitude goes on, she charges me $5 for canceling an item I never recd but paid for - I had to go through Paypal to get it back my $5. "Dara43" then left me bad feedback on Etsy, closed the transaction, so I was unable to leave her any feedback. I go to Etsy for help on the issue, it has been 2 months and I keep getting, we are working on it. The last time Etsy Help said that was 1 month ago - I go to follow up on the matter today, and my case has been closed without being resolved. It's not a big deal for me to have bad feedback on Etsy because I am not a seller but it's the principle. I was treated horribly by seller Dara43 and customer service at Etsy is also horrible.
I agree with the warning. If you have a problem with a seller, you are on your own. Here they have made all this money from you (the fees that seller's pay on every transaction), but they don't do anything to help you if you have a problem with a seller. There is no protection at all. In the end I feel totally burned by Etsy. According to them, it is their policy" to have the buyer and the seller work it out themselves". Boy, do they take the easy way out or what. EXTRA WARNING: Never do lay-aways with a seller on Etsy, always pay by Pay Pal and make sure the transaction goes through the payment system, AND BEWARE OF SOME SELLERS SHIPPING POLICIES. With some of the sellers, if an item arrives broken, it is YOUR claim with UPS. You don't get your money back until the seller gets the money back from UPS. The only thing is - they drag their heals in sending in the claim, and dangle you on a chain waiting. I could go on....
I closed my Etsy shop - they treat their sellers like cr@p. You can be muted or even kicked off if you complain about their policies. Do NOT sign up with your regular email - they are now partnering with Facebook and mining personal data at full speed.
Oh, and while there are still many talented sellers on there making beautiful things by hand, the site is now over run by fake "handmade" stuff from overseas factories. Etsy makes a lot of money off these fakes, so they are largely ignored even though they are breaking Etsy TOU.
I have bought tons of items from etsy.com- mostly with no problems. Any shipping (broken or missing items) issues have been resolve nicely with the sellers. Only one time I had to contact Etsy help on a seller that was not responding to my emails about an item I paid for and didnt receive (for months). Etsy helped resolve this issue with the seller and I received my items.
This is really worst site ever! they charge so much for renew buyer's products but worst. First not much people know this website and support is terrible. so many problem of site. They need to upgrade their site and marketing too.
Love all the wonderful handmade pottery on this site, and although I am a potter myself, I love buying and collecting other artists work. I made some absolutely phenomonal purchases, and at prices less than I would see at a local art fair. I am currently awaiting a large decorative centerpiece bowl I bought during the past week. It's like christmas all year long!