EtsyReviews 1,566

Boycott these people. They support genocide. Absolutely disgraceful to take down my Palestine stuff.

I made a purchase from an Etsy vendor, paid via paypal, but within four hours, Etsy sent me an email that stated the vendor was no longer in buisness. They issued a refund, but I have yet to see it. Etsy help line is a joke. Their solution for resolution regarding the refund from a vendor who willingly took my money, but closed the shop down immediately after. I shop on Etsy because of their fraud protection plan, but it too seems to be an figment of my imagination. It doesn't make sense why Etsy would help me by telling me to contact a business that stole my money, closed down the business, and their is no further information to contact them available? So I opened a claim with etsy regarding my refund. A claim was opened and supposedly refunded, but I have yet to see it. I am very unlikely to shop etsy again. And that is a shame.

Interesting how a business that seemed to being a great job can blow it all up.

The last year has shown that they are inconsistent, and dishonest.

As as Seller: They utilize hidden fees for sellers, policies that only impact certain sellers and terrible customer service.

As a buyer: they are basically a dropshipper for Alibaba. 90% of the items seem like they could be bought o Shein or Temu.

Watching them fail is a wild change from their beginnings.

ETSY IS SCAMMER

I was working on Etsy last 3 years and last two weeks ago Etsy suspended my account for no Reason they didn't send me any warning email directly suspended my account and next day emailed me. Has done a violation for the past three years I've been using it never did anything like that I followed their policy carefully and they suspended my account I appealed my appeal was rejected The guy named Freddy They have cheated me of 14,000 euros. I made the products and sent to my customer. My expenses were incurred. They refunded the money to the customer and my product also reached the customer. Then I went from Italy to Ireland to their office in Dublin. There was a person named Muhammad Sanaullah. He did not open the door, but I told him everything, he said call the customer center, I made so many phone calls, Etsy didn't pick my call. This is a huge fraud, Etsy is a scammer these people wasted my three years of hard work in a minute I request all of you please never to do business with Etsy, ebay and Amazon is better than Etsy, they don't cheat you like Etsy

The company appears to work lockstep with scammers that they permit to pretend to sell items on their site. I was the victim of one such scam, but I assumed that Etsy would do the right thing and step up and help. They refused to help setting a nonnegotiable window for someone to get their money refunded, ignoring the fact that I was part of a scam that was purposely Set to go past my ability to request a refund. They clearly don't care. They made no exceptions, and I don't believe it's a site that can be trusted and I don't believe it's a site that deserves your money. Telling everyone I know not to use Etsy and I encourage others to do the same.

Been a great customer for years then they suspended me for no reason. They treat customers like bird droppings. Customer service is like the extinct dodo bird.

Etsy closes account permanently without me having violated any rule or giving any explanation. It takes ages to setup a shop, and they just kick you out, withhold outstanding payments for 180 days, sending pre-fabricates messages and obviously bots doing the work. Never again Etsy, and I sold (and do so) on many platforms.

I ordered an article and payed through my bank. Then nothing happened. The article was still in my cart, although my money had disappeared. Etsy is not interested: take it up with the seller. What seller as I apparently never bought anything? And the shop wants to see the confirmation email. What email as I never bought anything, remember? So I lost 60 euro's and nobody takes responsibility. NEVER BUY HERE!

I really enjoy shopping on Etsy. I shop mostly for digital crochet patterns, and both the search and the purchase experience are great. Very important for me is being able to pay with credit card without paypal, which I don't have.

This place is like an online flea market. There are so many people on the site it is impossible to get any traction and the algorithm will never allow you to get any sales.

Placed an order for fertilizers months ago, never received them, no refund and no response.
Will never use etsy again.
Im ready to give up trying to get either my order or my money back

If you sell with them, you are being used. That's all I'm going to say. Do your own research. But get your own site you'll sell tons more.

I haver never had a weird way of returning an item. I have to open a case. I ordered one top, I opened a case to return it and got my money back immediately.

The other order I ordered many tops, the seller wrote. That they accept returns. I opened the case. The top was not like the picture. In actuality it was much smaller and shorter. The seller and buyer exchange messages. They asked me about the size if it matched their size chart, I said no and then they closed the case and I didnt get a refund. I was so upset! The sellers site said they give refunds!

There should be a customer service on Etsy website, there was none. But after the case was closed, I wrote down my phone number and they called me back. Etsy gave me a refund but short $4 and change? The refund was coming out of THEIR pocket which I thought was unjust. I think it should be coming out of the seller's pocket. But I am very relieved and happy that I got most of my refund.

What a nightmare. I will be very hesitant to buy on etsy again or I will stick with American sellers. The sellers I dealt with were in Australian and some other foreign country.

The sellers name was LuxeAttireAU

Etsy has suspended account with no reason. Unethical, untrustworthy, unreliable, discriminatory, unprofessional, and deceitful company/platform. Destroying small business. Giving a platform to sell and then taking it away destroying reputation claiming violations.
Started a small business after losing a parent in his honor. 1.5 yr old business selling antiques & vintage. Exclusive antiques, vintage, and fine art. Consistent sells since start. ALL 5 star reviews, beyond pleased clients, many incentives with purchase, free shipping and free gift wrapping. Successful new small business. One morning logged in to find Acct suspended. No reason, no explanation, no violations to guidelines or policy. Nothing had happened except having a successful small business with ALL clients happy & pleased. After 3 wks of sending daily emails (NO contact via phone) finally received an email saying "acct is permanently suspended due to violation". Again no explanation, NO VIOLATION. What kind of a platform/company runs a large scale business with no customer service especially for sellers?!
After suspension, researched to find hundreds of sellers had the same experience. This practice is called discrimination! Discriminating against small business with success. This practice has been ongoing for many years with no repercussions. Etsy suspends account with no legal reason destroying small businesses. Discriminating against everyday people who are trying to better their livelihood with new business ventures. Unacceptable and Unethical. Etsy must be investigated for their illegal business practice. Class action lawsuit is a must with 100's of sellers in similar situation.

I wanted to look for gifts for coworkers for Christmas. I typed in the search bar "gifts for coworkers" and was SHOCKED by how many items came up that included the "F word" or the words "$#*!" or "$#*!". That is not at all cute or funny or appealing to me as a consumer. Etsy's help department could not offer any way to filter out profanity, forcing me to view it if I wanted to peruse their offerings. I get it that Etsy is a collection of small shops, but there should be some universal filters to avoid profanity. Just really ridiculous. They lost a long time customer.

As a seller using Etsy, I have run into multiple issues with the site, and a complete runaround when trying to get help. The latest issue: a customer paid for international air shipping, but the label printed as surface shipping. Which I didn't notice at the time, and now their product is late arriving. Also, they removed a listing of mine, and when I email to ask why (because there is no reason that I can see - it was a vintage hair dryer, and multiple vintage hair dryers are listed on the site) - I received an email back saying "read the policy". Which I had already done, and didn't see anything that applied to my listing, which was why I emailed to ask for help. When I told them that...they gave me no answers and told me not to email back again.
Also, although there is a purchase protection program that is supposed to help sellers, the only way to access it is if a buyer opens a case against you. So the only way to access it is by being a jerk to your customers.
Furthermore, it is very difficult to make sales as a vintage shop where each time you sell is a one-off. I would give fewer stars, except that the labels are very convenient when they work well, and its relatively easy and inexpensive to create a listing. Otherwise, the frustrations and lack of sale volume make it not worth my while, and I will be closing my shop as a result.

I ordered stemless wineglasses from ChiChibyChia through Etsy and they are perfect for dog and wine lovers! I ordered the ones that said "In dog wines, I've only had one" for both my sister/brother-in-law and me! We love them and they make us laugh while we are enjoying our wine! Kathy

I have sat here for 2 days listing items on Etsy and now it won't let me input a credit card to list them! It keeps highlighting my country--
USA--and will not accept any of the 8 cards I have put in. So I have spent an entire week naming my store, uploading photos, measuring, comping, describing all for naught. Guess I don't eat this week. Thanks etsy

Etsy has sucked for some time now, but now there's a brand new reason they suck. They are using reCaptcha to see is you are a human. The problem is that reCaptcha can't tell you're a human. For several days now I have clicked thru hundreds of photos of motorcycles, bicycles, busses, cars, traffic signals, stairs, crosswalks, etc. I have clicked my way thru 257 reCaptchas today alone. Each time, after doing literally hundreds of reCaptchas, I'm told that I am an automated system, and thus not allowed access. The only way to tell Etsy their system won't let you logon is to logon first, which of course you can't do. I would just give up, but I need information that's on Etsy to do my taxes.

They cost my family more than $600,000 per year on the unsubstantiated hearsay libel of Mike Rothschild, a hit piece specialist who isn't a good enough writer to get a job as an actual journalist, and is know for always being wrong.

He wrote a fact-free, defamatory hatchet job, emailed it to Etsy's amateur PR staff, who predictably panicked even though less than 59 other people would even read the piece. They removed all my listings, but left up those of my competitors. No reason is ever given since no rules are ever broken.