We have loved everything we've ordered and received great customer service from all sellers on this site. (in 54 reviews)
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I used to be addicted to ETSY, now I've had it. I had wonderful experieces until recently. I've had two horrible expereices where sellers take advantage and ETSY sides on the seller, not to buyer, whom makes them the money BTW! I've had it with that website and will not be on there again, NEVER!
My name is Gloria and this is my experience. I ordered 3 items thru Etsy using seller RAWEARTHSTUDIO. The seller made me wait over a month for the merchandise, and NEVER answered my emails asking for the merchandise, I contacted ETSY and opened a claim asking for a REFUND...all I received from ETSY was generic email responses. After a month and one week I finally received the merchandise that ended up not being as described, bad quality, cheap material, frustrated I mailed everything back to the seller thru return receive request and registered mail, the seller are not answering in reference to my refund and ETSY is telling me that I didn't following the proper procedure with the seller before mailed everything back to her. My question is how could I? the seller never responded. I never received any help or support from ETSY before were too late... I have mail a letter to ETSY Director if he have more common sense than their Safety Trust Team. I am very disappointed from this Corporation and please if you are reading this feedback DO NOT BUY anything from RAWEARTHSTUDIO and her owner that has all the licences by the way expired she is not reliable, she will stay with your money and know how to manipulate the system and ETSY looks like its part of the SCAM.
My order never arrived, the supplier did not communicate and Etsy.com gave no support or have any method for redress. In the end thankfully PayPal was able to arrange a refund, but I would not recommend using the Etsy site as they are simply connecting buyers and sellers but offer no back up or support when things go wrong.
"Purchased a $250 custom Disney cosplay/Halloween costume from etsy seller Sherryval (AKA "Imogen Valentine" SherryImogen and ImogenVal) in Sep 2013. Sherryval agreed to ship costume in time for Halloween. After failing to ship the costume on the agreed date, there was no way it was going to arrive for Halloween. She never made my costume, lied several times about having made it/shipped it and after many delays and excuses eventually admitted that she had never made it and would refund my money. She told me she processed the refund several times and lied about why it hadn't gone through. (She never initiated the refund.) She stopped replying to my e-mails asking her for the status of the refund.
I found that she opened a new shop at www.sewsmitten.net. When I contacted her through the new site the seller was openly hostile and refused to refund me, stating she shouldn'thave to foot the bill for my mistake and "buyer's remorse" (I paid her for a costume, never received anything) and that she does not do refunds?! Not sure how she would be "refunding me something she never sent, let alone made. As of Apr 2014 I still do not have my refund. My belief in her multiple lies caused me to be unable to report this to etsy, paypal or my credit card in time to initiate a chargeback.
Etsy can't help me because it went past the reporting period - I think this is a problem specific to etsy's allowing sellers to do custom listings. The processing time can take so long that by the time someone figures out they are being scammed it is too late to get $$ back from etsy, paypal, or their credit card companies. Etsy needs to put better processes in place for custom sales.
Discovered that this seller is now operating outside of etsy under several names, including Sew Smitten Commissions, Sew Smitten Creations and Sew Smitten Seamstress, among others. Even with insistence from law enforcement, this seller still refuses to refund my money. "
Ordered a masquerade mask from a seller for my daughters prom and it was never shipped! I found out the day before the event that the seller had debited the funds for the purchase but did not ship it. Her response? She no longer had the item, we could get a different one instead. Really?!?! I got to pay Amazon 4 x the amt to have a different mask shipped the day before prom. I'll never do business with that site again.
I love the idea that this site is giving small businesses (mainly artists) a venue to sell their art. I had a very good experience with my first purchase (a magnet board) and would try it again. Although, I bet your experience would vary based on the artist that you purchase from.
The Etsy website has a very comprehensive cache of custom products available for purchase. I was able to find perfect custom invitations for my son's first birthday that will stand out from the rest, for sure! My transaction was completed easily and my order was sent to me the next day. I will definitely be shopping via Etsy.com again.
I really like this site because I can get unique gifts for my wife. The site is pretty easy to use. I've never had an issue with any purchase I've made through them.
I had a store with etsy for about 4 months. I was making about $7,000 on sales per month until a $#*! called Kaycie from "integrity team" suspended my account.
I appealed the suspension and she denied it. One night, I got an email from her and she called me " damn guy" and replied and asked why she was calling me like that and she pretty much said " haha I suspended your $#*!ing store".
I do not understand how a company like etsy can have a person like her working on the integrity team. I have never ever in my life received an treat like that.
I was in shock when I read her message. I still have that message if anyone would like to see it. The message came from integrity at etsy . com
Poor company and stuff.
I purchased 50 mini-tubs from TheChalkFactory (https://www.etsy.com/uk/shop/TheChalkFactory/about) via Etsy. I spent $85 on the product plus shipping. It arrived quickly and upon opening the box, I found that several of the tubs had exploded inside the box all over everything else, staining the paint brushes and other tubs. I contacted the seller, and she said "not my problem - take it up with the post office". I opened a case with Etsy, and they said "not our problem, take it up with the post office."
So, the seller on Etsy did a lousy packing job, blamed the post office for improper handling, and now it's my problem to deal with, and I had to rush order other items from Amazon.com. What a waste of time and money!
STAY AWAY FROM ETSY!!
I hired someone who owns StudioForThree for my business cards for letterpress with two colors with printed edge. And it came out with no printed edge and misplaced alignments and wrong size. He admitted all his mistakes and willing to print out again with no charge. But the trouble started from that point. I sent him a file with bleed lines for (cutting and safe line) I told him that clearly. He made the cards with all bleed lines included but then he blamed me for sending me the file. Second cards came anyway by paying for the second plates but to make long story short I had to correspond over email with him over 100 times. It was such a nightmare to make simple business cards with this guy. Very un professional and unpleasant attitude. He even sent all his son's photos of surgery when he was asked why the replacement never comes. I never had anybody so unprofessional and in a small box thinking person till this guy. I would never recommend this to anybody. He even posted my business cards with my artwork on the website and claims that he own it?!!! He wont deleted when I asked him to. SUCH A NIGHTMARE ! NEVER NEVER ORDER ANYTHING FROM THIS WEBSITE OR STUDIOFORTHREE. THEY HAVE STUPID POLICY.
Horrible customer service. Ordered 2 items and seller tracked both items in one tracking number. I only got 1 item. seller emailed me saying she has no idea what she sent or what I ordered, but etsy still sided with her. You can never get a call back from a person, no one must read those emails of "i don't know". Absolutely ridiculous!!!!!!!!.
Bridesmaid dresses ordered on Affairyland were delivered to an incorrect address. They were shipped from China, so it took a long time to figure out that they were delivered to an incorrect address. Affairyland refused to generate a claim with UPS for reimbursement, and they refuse to reimburse me. Since it took so long for this to come to fruition, it is now too late to "Report a Problem" on the website. I now have to pay for another set of bridesmaid dresses. Very disappointed.
STAY AWAY!!! I ordered a dress from Angledew through Etsy that came to me COMPLETELY different from the photograph, which the company denies even when I sent a photo, no way to get reimbursed, Esty washed its hands of the affair. Lost $60
never order from CHINA!!!!!!!
This site is an independent shop on Etsy.com and sells vintage and antique hair accessories and jewelry.
I have made a number of purchases from this shop and been delighted with their service. The owner is highly professional and the merchandise is always accurately described. Not only that but the merchant is an academic writer and includes links to the many papers and books she has written on the subject of costume. Included too are contemporary pictures of many of the items being worn by Victorian and 1920s ladies.
The stock is very large and varied and of high quality. I have seen very unusual Indonesian head dresses and jewelry here which I have never seen elsewhere.
I once had a minor issue of an item I had ordered being unavailable. It was apparently missing in the warehouse. Rather than disappoint me and just leave it out of the package (it was a multiple order) the merchant offered me alternatives such as a substitute item of my choice at a generous 25% discount. Having a "wish" list I chose the discount and selected another item. The discount was applied directly to my Paypal account within 24 hours.
All the items were shipped promptly by a tracked international service and all but one arrived within 1-2 weeks. The delay was due to bad weather and the carrier and not the sellers fault. The service was always friendly and professional. As a frequent buyer I have several times been offered discount coupons which are much appreciated.
I would certainly recommend this site and its very knowledgeable owner
Dina from Dina Paola Designs was great to work with. Dina would follow up with me to make sure that I was happy with the color for the Hershey Kiss stickers that I ordered. Dina's turn around time was quick and I was happy with the quality. I will definitely order again from Dina.
I have had refund problems with two vendors. Etsy has not helped me in the least. They have either been evasive or not responded to my requests. I will quit shopping on Etsy I'll stick with Ebay.
Don't shop with Vintagehatsupplies or CoutureRadio.
I have ordered items on etsy and they have taken forever to ship. I will not be purchasing from etsy any longer. I also have a shop on etsy to sell my artwork and photography and etsy treats their sellers like sh*t. I will be selling my items elsewhere.
I've ordered from Etsy several times and always had good results. I use Paypal and a credit card so that I can cancel payment if need be, but I've always had good results from my orders. It seems to me many of the complaints are due to misunderstandings. When you buy on Etsy, you are buying directly from the seller, not from Etsy as a company. It's the same on E-bay. I've bought mainly craft supplies and vintage items, and have always been pleased. I don't expect the same speedy service from an individual working out of his/ her home that I expect from a huge company like Amazon. Usually I receive a hand-written thank you note from the seller. I would not buy jewelry on Etsy, because I'd want to see it (not a picture) before buying.
I will never do business again with Michelle Evans or her Etsy shop MichiCouture. Here's why I'm very disappointed not only were they not bubble wrapped, only in a silky pouch, but the glue was still soaking wet and the pieces were coming off. That's how I received these finished bling cases.The Eiffel Tower was half off, so I took it off and the rest of the pieces on the case peeled off like a sheet of paper. Michelle was nice enough to throw in a compact for me purchasing two cases, although the compact case did not have rhinestones on it as her shop does. The tissue paper was glued onto the flower which I couldn't get off. Michelle admitted to doing them last minute and not letting them fully dry with her big fan. The cases had to have been made the day of the initial email regarding the status of delivery because the glue was still wet and Michelle said she was in a rush making them and getting them out admitting she didn't let the glue dry all the way. I think that is terrible and I'm very upset knowing she won't refund because she says she's in debt. Michelle admits via email to rushing the cases and not letting the glue dry, then why can't you give me a refund, I spent $96.25 only to get a half job done, terrible. I even offered to ship all her pieces everything back. Her last email was very unprofessional. This is what made me change my mind about leaving a negative review. This email is highly unprofessional and what I got out of it was she won't refund because she needs the money. One of the last emails was Michelle swearing at me. How awful for a business owner
"MichiCouture's Shop Announcement Policy"
"Each phone is custom made and "can possibly take 2-3 weeks to make."
My order was not shipped until Feb 17th only because I had reminded Michelle via email asking about the status of my order on Feb 16th..2-3 weeks have exhausted so I wrote a nice email asking about the status of my order
I filed a dispute, sent over every single email conversation we had and sent pictures. I was refunded, but not by Michelle.
I want to prevent this from happening to anyone else buying from Etsy Shop MichiCouture owner Michelle Evans
I had heard alot about this site and needed a unique gift for a friend so I decided to visit and see what all the fuss was about. It's a given that they have very unique gifts and other items that you may have a hard time finding elsewhere, but unfortunately after I placed an order from a company it turns out was overseas, I waited over a month and the item never came. I tried getting tracking information several times but they were unable to provide me with any. They did handle the credit back to my Paypal account accordingly once I reported I had not received the item but I have to say it was a disappointing experience.
THIS REVIEW IS A "0". Not only does Etsy take almost $1000 of my money to cover their outrageous fees, there is ZERO CUSTOMER SERVICE. They make it impossible to get a hold of them, and when you do send them an email they never respond back to you. I had someone leave me a 1 star review indicating that they never received the item and that I never returned their emails. I was able to prove that her order was delivered w/I 24 hrs & I did respond to her 1 email w/I 24 hrs. Etsy would not remove her false feedback after reporting it and sending multiple emails requesting that they take it down. I'm selling on there now, but just bought a domain name and will sell from my website soon. I hate Etsy with a passion now.
I love the products there, original and creative, best place to buy a gift to family or to myself, their pinterest photo is also nice!
Just watch who you are buying from, Check reviews on the persons and correspond.
I purchased items, received a bogus tracking number, as with proof of this number they are paid, and the item was never shipped and three weeks later was blaming not receiving on the USPS not picking it up. The USPS stated a label was generated, NO package available for pick up or received.. Shop was paid.
Then, the shop said it was left on the porch for USPS to pick up and it had rained and the package was ruined with water. Finally after a bad review and numerous email, the shop finally provided that info. So watch who you are dealing with.
These people work out of their homes and use the ETSY site for business.
There is NO phone number or CSR behind ETSY, just an automated email that everyone gets if a complaint is sent. No one from ETSY ever got back with me.
There are a couple of sellers I still deal with, but check out their shops and reviews prior to any purchases.
A bad apple can run the bunch, and I hate to see negatives against all the sellers, as there are some very good ones on Etsy. Just watch it.
I am both a buyer and seller through Etsy and all my experiences have been 100% positive. However, I have read some of the other reviews and just want to put this out there. Etsy is basically an online market in which vendors pay for shop space and are required to follow some "market" rules. Whenever I purchase anything online I always have a good look at their reviews and policies, including shipping, returns, repairs and their about us page. If they don't have this information available, contact them and ask them to send you a email of what their policies are.
Purchased a $250 Etsy gift card for my granddaughter since she loves Etsy. It was emailed and used it to make a few purchases. A day later they cancelled all her orders and told her her address was associated with fraud. She lives in an apartment building in NYC. I wanted a refund of the card price of $250 since they would not allow her to use it and they refused so I called my credit card company and got a refund. I wouldn't do business with them again and my granddaughter has since closed her account. They said it was a mistake but they should have done their homework first before treating her like that.
I know a few people selling on Etsy and one is my sister. I also created an account to watch and decide if I might open a shop there, but after what I've seen last night to my sister, I'm sure I should check some other websites to runa business. Etsy... not a bad site, BUT some TEAMS there where people sincerely try to promote their items and other shop owners on threads, just there to promote their websites and try to link people there and sell them 'tutorials', 'success pack', etc. and their team leaders have such a rude attitude to members thinking they own them. I'm sure if Etsy will not solve this problem soon, it will lose many people, both customers and sellers...
I am truly puzzled by all the negative reviews. What, you didn't know that you'd be paying customs fees on anything you import (buy from oversees)? Better educate yourself about your own country's laws an regulations then. Seller can provide proof of purchase but you still b!tch about how they screwed you over? Well what do you know, customs office is authorized and hold your package for several weeks, also, stuff is occassionally lost in the mail. Not the sellers fault! If you ask them politely and contact them in a timely manner, surely they will try and work out a solution for you. In the end, if you run a small online business, all you have is your reputation.
As far as customer service goes, Etsy is a PLATFORM for handmade artists, who run their individual shops. They are rolling out their telephone hotline this year, 2014, to help remedy situations where something clearly goes wrong with the transaction.
I do feel truly sorry for those sellers who had their shops shut down without a warning.
As far as the website being difficult to navigate - absolute BS, Etsy has one of the cleanest and most comprehensive layouts. Policies/payment methods differing from shop to shop - well duuh! Once again people, it's a PLATFORM for individual sellers that exercise control over their own business and have their own policies. READ the shop policies and COMMUNICATE with the seller if there is any discrepancies in your addresses, etc. Your life will improve dramatically, I guarantee you.
I first found etsy when I went looking for supplies. I loved what was being offered such as charms,fimo, prints. Some shops were out of my price range but many were just right for my budget.
I am now a seller on etsy and direct many buyers to various shops I would have to say my favorite category is vintage collectibles as it just brings up happy memories.
Terrible group to work with should you experience any issues. They do not know how to treat their community with respect. The reason their fees are low is only to attract revenue... Closed my shop because of how I was treated. There are better alternatives available... use them!
They don't tell you you'll pay a customs charge even though they list their prices in your local currency. Very sneaky indeed.
ZERO STARS ACTUALLY. Bought two items from ETSY website using two different credit cards. Within weeks of buying the items BOTH CREDIT CARDS HAD FRAUDULENT ACTIVITY ON THEM!!! STAY AWAY FROM THIS WEBSITE!!!! After reading reviews now, it looks like people order items and never receive them. Wish I would have read these reviews before placing my order on this website.
Site has its own "track package" link which provides fake tracking information. Their fake tracking information is formatted to look like a real US Postal Service tracking report, but despite the fancy USPS logo and excellent formatting, the information being provided by Etsy does not match the tracking information on the real USPS online tracking report.
I found the problem after an Etsy seller "Featherpick Fashions" took nearly a full week after the order had been placed and paid before Etsy sent me an email saying that the seller was GOING TO ship my order soon and providing a USPS tracking number. I have checked the tracking information on both the Etsy site and the real USPS website -- they both agree that the seller STILL has not shipped my package (more than a week after it was ordered and paid for), but the tracking information on the Etsy website is not the same as the real USPS tracking report.
Basically, I bought a hand made dress for $150 and never got it. The seller tells me that Etsy is not giving her my messages. Etsy tells me that my case expired and can no longer open a case against the seller. Conclusion: Etsy stole $150 from me. Called my credit card and they will dispute the money. Horrible refund policy, sent them an email, didn't get reply from the trust issue link. Great idea, but horrible treatment to customers, thieves is the right word!!
HOrrible. I read reviews for the shops before I purchased from them and they had great reviews. My first experience, I paid through paypal and the shop all of a sudden didn't exist. Never got my item, had to get a refund through paypal. I gave it one more chance and found a shop with more positive reviews, same thing happened. After never receiving two items...there isn't even a way to contact etsy, no customer service phone number, just an automated question website that didn't help. I will never use etsy.com again.
I have been selling on etsy since early '09. It was pretty great at that time, and a decent alternative to ebay. It always bothered me that it was limited in what you are allowed to sell there. For example, I sold high end couture and vintage fashion on ebay, but on etsy, the site rules prevented me from selling anything newer than 20 years old. This has always been a drawback. They should allow the high end couture items, because they are relatively unique pieces and it is recycled fashion, it is always good to reuse and reduce waste, and these pieces are not mass-produced, which is what etsy is about. This rule still exists today, but now, mass produced items are allowed and resale items younger than 20 years old, still not allowed. Etsy has slowly changed in the way sellers are treated too. Fees are still pretty low, but sellers cannot leave feedback for buyers, not even positive feedback. And buyers can't leave feedback for sellers until weeks after they buy the item. By this time, most forget about feedback and move on. Most sales never receive feedback. They also keep aimlessly changing the look of the item pages, and it's never for the better. It seems like they waste a lot of effort/money/time "improving" things on the site that don't need improvement while other things are never even considered for improvement but do need it. The forums are also highly censored. That part is only getting worse. And the punishments are handed down pretty arbitrarily. The threads used to be pretty fun to participate in, even though it sometimes became heated, at least it was real. They've really taken the reality out of it. Also, you have the regular forum visitors that are in constant defense of etsy's unnecessary and lame changes. It just seems like the whole vibe there is going toward censorship, corporatocracy, cookie cutter and plain lameness. Also, the site is now over saturated thanks to the influx of sellers offering mass-produced items, and views have really plummeted, causing sales to plummet as well. Selling used to be relatively easy. You just listed and the item sold a few days later usually. Now, because of a relevancy-based search instead of a chronological one, you can't just relist your item to return it to a higher place in search. You have to constantly re-tweak your SEO to remain relevant. It's so much work for literally a few dollars in profit. The revenue etsy generates for the average seller is a fraction of what you'd receive at an easy part time minimum wage job. The amount of work the maintenance required to sell a $12 item in an etsy shop turns out to pay the seller a few cents per hour. It really has just become overall not worth bothering with for most people. It probably works well for the people who are always featured and re-featured on the main page, i.e., the favorites, which is a whole additional issue. A lot of little things adding up with this site, I'm sure I failed to mention some. If you want to open a shop there, just have low expectations.
Terrible website. I was selling my eliquid line thats used in electronic cigarettes. Before making my shop, I read through all the items you are not supposed to sell, and nothing about vapors is on there. We were one of the first shops selling liquids. After selling multiple orders, etsy shuts down my shop claiming that I was selling drug paraphernalia. I mean....what. I know its a big deal in the news and polictics right now, but claiming I'm selling drugs? There is nothing in these that you wouldn't find in the baked goods or candies that are being sold on etsy. Keep in mind, if you search for "glass pipes" there are over 8000 listings that have been up for months. When i brought this up to jessica, she says its up to etsy if its considered a drug paraphernalia item or not, and the marajuana leaf decorated glass pipe is not considered to be one, After going back and fourth with Jessica, watching her copy and paste their banned selling items, and adding vapors into it, when its not listed on the actual banned items list, I'm refusing to pay my shop fees. I informed her if she doesn't return my money, going to take legal action. Yes...legal action over ten dollars. The fact that shes changing their terms and conditions in an email to make her argument valid is insane. So anyone that is planning on opening a shop on etsy, be aware that they can unofficially change their terms and conditions through emails.
Etsy shut down my account and won't let me BUY because I used gift cards that I had purchased myself. Why is this not ok?
There is no customer service and no phone number. IT makes no sense to me.
I do love etsy, but while looking around at different products, I have begun to see the same reviews on different products. It makes me wary to buy anything if the reviews are fake :(
This is a fairly large site for buying and selling original, handmade items. I am a seller on etsy and have sold a few of my Twilight-inspired jewelry items. I have always received instant payment from the buyers. It costs a small amount to list & sell items, but items listed here will sell for more than they would on ebay.
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