Karen H.

Out of five deliveries only two were OK. First they didn't pay attention to my delivery date although I had discussed it thoroughly when the order was placed. They sent it ahead of the time required so the payment could be debited to my account after I got my monthly check. That resulted in my having to refuse the first delivery and the third for the same problem, Then I got one box where several of the cans of cat food were crushed and couldn't be use and had spilled over the rest of the cans. The customer service person pleasantly indicated that "that sometimes happens." Then the last delivery the kitty litter box was crushed and spilled all over the delivery box and they also left out one of the items ordered. There has got to be a pet delivery system here in Chicago that can be counted on to "get it right."

Purchased their Abdominal Support Brief. It is very cheaply made, the elastic band is loose and moves around and supports nothing and since it is just a small band does nothing to slim the body. It is constricting and very uncomfortable. I ended up throwing the garment away after two wearings.

On Nov. 6,2015 I purchased a lamp (item #SKU: AD -4173-*******) from HOUZZ. I had been looking for a wireless, operated lamp for a space in my home that needs light but has no receptacle. This lamp was advertised on all the sites showing the type of lamp I needed. First I got no confirmation of the sale and as it didn't come in a timely manner I tried to find a customer service telephone #. I wrote up a negative review and then received a receipt giving an order # of 1517-1556-9696-2268 and an arrival time window. When the lamp arrived it was a plug-in type which I couldn't use. Since HOUZZ provides no customer service number anywhere I went back to that receipt and there was a number on it and I left a voice mail. In return I got a call telling me they would notify the vendor to whom I would have to send it back. I contacted HOUZZ to tell them I needed a return label with the weight, and address. They had provided me with an address and a telephone number for the vendor – Arcadia Lighting which when called we are told that they don't answer calls. I cannot get out as I am coming down from chemotherapy and am too weak and exhausted to go out to a post office. I gave up purchased a postal scale, and prepared a label on my own which included the demanded insurance, the postage and restocking fee the vendor requires the total:$71.24. When I typed up the label it came back that the vendor's address was "undeliverable." It appears that the entire exercise is designed so that the customer will simply give up as no return is possible and they have made their profit and the customer is stuck with an unusable item.

After contacting the BBB of Chino, CA (location of HOUZZ) and the IL Sec. Of State they finally responded but only to tell me over and over again that I had missed the window for a return. I explained for the umpteenth time that I had not been given a valid address or telephone # to enable me to return the lamp. They finally sent me a label and I sent the lamp back. They emailed me that I was to receive a refund of $62 for the $98 it had cost me and the refund is still not showing in my account.

Just wanted you to know that I have had 8 transactions through you and all but one was beautifully handled and the items were lovely, well made and distinguished. Thank you for being there