EtsyReviews 1,567

I've been selling handmade items on Amazon and Etsy for years, but recently, Etsy's automated systems have been unfairly targeting my shop. Three of my listings were wrongly flagged as resales, and my shop has been blocked again. Despite multiple attempts to resolve the issue, I'm met with automated responses that provide no real investigation or genuine support.

Etsy's bots seem to be controlling the platform, with no human intervention. I've invested over $50,000 in fees and an additional $5,000 in advertising to build a successful business, only to face unfair treatment. All of my shops have earned Star Seller status, which requires constant dedication, yet I'm being treated like a scammer.

This issue doesn't just affect me—it's part of a larger problem that impacts many small businesses and creative entrepreneurs. Automated systems should not overshadow human judgment, especially when our livelihoods are at stake. I've reached out to Etsy numerous times, but I'm stuck in a frustrating loop: my second shop is tied to my first, so both remain blocked indefinitely.

I'm based in Ukraine, working honestly through difficult times, and I've maintained a high seller rating despite the circumstances. It's disheartening to see so many sellers like me lose their shops and livelihoods due to Etsy's bots and lack of real customer service. Isn't "keeping commerce human" one of Etsy's core values?

It's concerning that the rights of sellers are being disregarded in this way. Etsy's actions could be seen as a violation of basic human rights—blocking access to one's livelihood without due process, transparency, or recourse. Small business owners, especially during times of crisis, deserve fairness and support, not punishment by algorithms that have no capacity for context or understanding.

I'm calling out to fellow sellers, legal experts, and anyone who has faced similar challenges. Together, we need to amplify our voices and advocate for fair treatment on a platform that claims to support small businesses. If you've had similar experiences, please comment or reach out. Let's bring about change before more sellers lose everything!

Thank you for your support.

Purchased an item on Etsy. It broke immediately.

I wrote to the seller, and he promised to replace it. More than a month passed. I wrote to him again, he said he would send it out in a week. Another month passed.

I wrote to him again. He didn't reply. I went to review him but Etsy has a ridiculous policy that you can only review an item within 100 days.

It is my belief that Etsy has this policy to enable sellers to defraud customers and run out the clock with false policies as this one did.

I tried to contact Etsy. They keep the actual contact links very hidden.

It took nearly a half hour to connect with customer service.

When I finally got on, they wasted my time with corporate double speak and refused to allow me to review the seller. They, in fact, refused to take any action whatsoever.

I asked a series of yes/no questions and was not given the courtesy of a reply.

The customer representative was named Raquel Estefania Cardona Sanchez. She refused to answer my questions and then proceeded to gaslight me by telling me how great most of the vendors are.

User's recommendation: Be really careful if you shop on Etsy. The site institutionally encourages fraud and is anti-consumer.

Esty supports scamming companies labcrystal Poland is one example selling crystal that dissolve in water for $130 blue dye leaking everywhere they are garbage

This entire experience has been incredibly frustrating. They suspended my account without any valid reason and provided no clear explanation. The lack of transparency and communication is unacceptable. I deeply regret getting involved with them and would strongly advise others to avoid making the same mistake.

Selling on numerous platforms for over 10 years and of course there are times when something pops up and you need help! Well, eBay is great, Bonanza is great, Mercari really good, Poshmark really good, BUT Etsy is nothing but BOTS, you can never find the chat button and answers are the same automated messages because they close in on keywords. Absolutely horrible! And some community members can be really degrading if you reach out, nice community!

Just doing a GOOGLE search, an unrelated product from an ETSY seller pops up selling hate-filled, anti-women products. I went to ETSY and used their own website to search the "C" word. Not 1 or 2 but numerous sellers are selling on ETSY all kinds of two-bit cheap crap all printed on them the "C" word; anything from candles to T-shirts, to greeting cards, these sellers promote misogyny as though it's a joke, it's funny and means nothing.
No different than the meaning of the "N" word to black people, or pro-Hitler verbage to Jewish people, the "C" word is specifically meant by men to promote hatred and resentment towards females. It is a coarse, vulgar, vile word that men use to demean and put down women.
Right now in the US, one whole political party and it's leaders are promoting, & openly using the "C" word against their female opponents. They make sure the public knows they want to incite violence as they publicly made their voices heard on all major media. Now ETSY OWNERS have made it clear that allowing these misogynistic products on their website is not only good with them, but want to profit off of the spreading of hatred and resentment of women.
While no sellers I ever would buy from on ETSY are part of this disgusting selling practice, I have no other choice of online marketplace to go to for my jewelry-making hobby and ETSY's website makes me want to vomit.

📢 Attention, Etsy Community and Support Team!

My Etsy shop, NecklaceAura, was permanently banned right at the beginning of my journey with no explanation provided. To make matters worse, I was scammed as a seller on my very first day on the Etsy platform (Issue ID: #*******). As a passionate and dedicated creator, I am deeply disappointed and seeking clarity on this decision.

I kindly ask Etsy to review my case, unblock my store, and provide a transparent explanation. It is unfair to penalize a small business without a clear reason. My small business dream depends on it!

#EtsyHelp #SupportSmallBusiness #NecklaceAura #EtsyCommunity

I was a seller at ETSY company with a store named "ExquisiteCreatbyGaye". In February 2024, ETSY closed my seller account. There is ******* TL in my seller account, that is approximately 500 dollars. Even though I e-mailed the company's public relations department many times, they have never responded me. They have not sent my money for 4 months. I filed some claims on different platforms and waiting for payment.

Guess im not alone but they canceled my account without explanation. I read plenty of others with this issues so I"m not alone.

This business is unable to compete with Ebay as a seller. EBay fills the void by enabling merchants to sell globally. Even though Etsy describes itself as an international firm, everything about it looks so US-focused. They don't, in my opinion, do nearly enough to be regarded as an international business.

I was EXTREMELY skeptical when my daughter asked to order from this site. I figured the dress wasn't that expensive and I told her she would have to wear it no matter what. Well... that dressed arrived and blew me away! It was a very high quality garment. Absolutely stunning. We chose not to do the alterations as my daughter is a competitive swimmer with a tough body to fit, so I cannot speak to that part. I can tell you that her dress was a show stopper!

The clothes are nice of good quality, but the shipment took too long. In addition to the fact that their customer service is very bad and their return policy does not convince me at all.

I got caught three times with this shop. If you receive an item that is not what it is supposed to be, it is next to impossible to get return and refund. They represent sellers that have no ethics, and they won't support you in any ways. A wrong item is sent? They let you deal with sellers that will try everything possible to discourage you from asking for refund. You will be asked to take photos, take measurements, and so on, and when you do, they do not refund, they keep asking for more and more information, then your case gets closed! I did sent them photos showing clearly that the item I ordered and the item I received are clearly different; they just insist making the communication more and more complicated to the point you abandon. Fortunately I have a credit card that is solid protecting from fraud, so I finally got refunded, but my friends, this took so much time and effort, thank god I am retired, that the average person would simply abandon. Etsy will not help in the process, they let their suppliers get away with sending bad merchandise and that is it. As long as they make money, they won't support you at all. I will never again buy through this rip off shop. I hope sharing my experience will save people going through the trouble I had to go through. You do not save money buying from this shop, you just buy yourself headaches.

Etsy bears many claims, like most businesses they tell you how great they are. They're just another Ebay without the auction. Sellers can be honest people or complete scammers. Personally I haven't been scammed with Etsy. For the most part I'm cautious on any website that hosts personal sales, as you should be. My problem mostly is I find it hard to believe that Etsy is like carbon neutral. They claim from the hosting servers to the app and etc. Not a chance. The amount of energy required to run a warehouse of servers is immense and those companies defiantly don't choose areas where they pay a premium for "green" energy services. Don't get caught up in the hype over this green energy fiasco. There is no such thing as green energy, just the distribution of carbon footprint.

I am not the only one they have done this crap too I was a loyal customer with Etsy since 2017 2023. I decided to be a seller I made about $100 in one year just starting to get business February 2024 they permanently banned my account and suspended it for no reason I've lost money. I was a five star review, everybody loved my products. I did not violate any of their policies and they basically stole money even though my account was suspended and permanently banned from making any other accounts. They still had my information and was still charging my card every month. Etsy is a huge scam. Don't waste your time or energy with them, there is no customer support. They don't care about you. They just want your money and they will steal your information and make other accounts to have people get scammed with. They need to be sued and shut down.

I recently decided to dip my toes into the world of online selling and thought Etsy would be the perfect platform to showcase my unique designs with print-on-demand. Oh, how wrong I was! My journey with Etsy turned into a nightmare faster than you can say "handmade".

Without any warning or explanation, Etsy decided to suspend my brand-new seller account. I had just set up shop, uploaded my first listing, and eagerly awaited my first sale. I noticed a banner on my shop saying my account was suspended and that they sent an email with details, but I received no such email. When I submitted a case to get more information, they said my account can no longer be reinstated and provided no justification as to why it was suspended in the first place. Etsy provided zero clarity on what I supposedly did wrong. It's like being punished without knowing the crime. I tried to delete my account out of frustration, but I have to pay a listing fee for something that wasn't even live. They also have my personal banking details which I can't seem to delete. Who knows what they might do with that sensitive information? It feels like I'm being held hostage by a platform that couldn't care less about its sellers.

Etsy's lack of transparency and accountability is appalling. It's not just bad business practice; it's downright unethical. My advice to anyone considering selling on Etsy: proceed with extreme caution. Your hard work and livelihood could be jeopardized at the whim of an algorithm or an overzealous moderator. In conclusion, Etsy isn't just a platform for artisans; it' a platform for frustration, disappointment, and feeling utterly helpless. Save yourself the trouble and steer clear of this scam of a website. There are plenty of other, more reputable platforms out there where your talents will be appreciated, and your rights as a seller will be respected. Etsy, you've lost a potential seller (AND BUYER) for life. Shame on you.

The jewelry was hard to choose from lots of options. I bought pieces for bridesmaids the bride and the mothers of bride and groom. Only 2 of 15 pieces were disappointing one the clasp won't open and the other the necklace won't sit right like a piece was put on incorrectly!

Bought a mother of the bride dress which unfortunately was too small. No fuss to send it back and ordered the same dress in a larger size. Very impressed that the on line chat is manned out of normal hours.

Etsy is full of fraud and scammers. Their contradictory policies enabled a particular scam but they don't care to fix the problem. They won't refund my money, even though I follower their explicit policy, and they refuse to even make any changes to stop the same scam from continuing. Not to mention the site now flooded with cheap cr*p from overseas. Buyer beware. Avoid.

After around 6 emails with the seller they agreed to reimburse me for the item once they received it, but not the shipping cost. Turns out the seller is from London UK. Post office quote to return the item was 40 something dollars and around 100 at the ups. Not worth sending back a 20 dollar item that I assumed was the correct one just by looking at the picture. If it was Amazon, they would of refunded everything. But why are these items coming from overseas with out us knowing? Why are they selling from overseas when this item can be found in the USA. Making it more expensive for us to return, so we get stuck with an item that does not meet our needs. 2nd item I bought from Etsy with problems on both, so I closed my Etsy account. No more inconsistent descriptions and charges. If I can't find it in the USA, I don't need it. But I'm sure I will not have that problem with AMAZON. Don't waist your money...