We have loved everything we've ordered and received great customer service from all sellers on this site. (in 59 reviews)
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Etsy's team will most likely never reply to you. Before they check to see if the item is actually copyrighted they will close your shop. They have so sense that they are wrong, and you can't reason with them. Never will I buy, or sell on Etsy again.
I had a problem with earrings. Could not find the resource on the Etsy site. They have a web site that does not work for getting help. I will not buy from them again. I feel sorry for the shop owners as there is no one to speak with unless you have the phone no and shop name. BE CAREFUL
Recentely I purchased a hand made doll crafted by artist, Gioconda Pieracci. The purchase came through Esty, and the transaction was very easy. Gioconda couldn't have been a nicer lady, and appreciated my purchase, and my admiration of her artistry. My little doll is beautiful. She is the queen with the Lamb. This doll is so special and lovely in her appearance, that I plan on purchasing another as soon as I can. Hopefully the bride. Sarah Stone.
Etsy is now full of copyrighted products,including Banksy designs. Its full of mass produced ítems that sellers claim as their own hand made ítems. Also Etsy were supposed to have banned animal skulls and rabbits hearts livers paws etc the site is full of these ítems. Shame on you Etsy youve basically sold out.
My etsy shop is suspended even though I am updated with my payments and they wont tell me why? I can not get in touch with any one from etsy they have no contact information and I have sent emails with no response. My etsy shop is attached to my website so it looks very unprofessional and I have a fashion show coming up and I promote all my sales through my etsy shop
What an unprofessional company!!! This is a company that doesn't understand its own policies. My shop, called shopMutiara was closed down ruthlessly and without notice. As a result I was unable to access any of my accounts, finances, emails, data, nothing. They closed my account because they say we were reselling rugs. They didn't like that we resold products, even though they are handmade. However, when you look on the Etsy site, the vast majority of busness' listed there as sellers are also reselling merchandise. For example: 'Techsew' sells sewing machines and thread; 'Leatherhome' sells coloured leather goods, 'Ilovebigbuttons' from China sells buttons (I am sure they don't actually make those buttons!), 'CRumpffCollectables' sells iron, factory made products; Bagmakersupply sells items not even handmade, which is another one of Etsy policies, that items must be handmade.
What a mess!!! They close my shop down for not following policy, yet their site is full of selles not following their supposed 'policies' .
Don't ever buy or sell on ETSY!!! If you are a buyer, worst yet is that they will not help you if you ever have a problem with one of the sellers. They closed out one of my clients, when they closed my shop and left them hanging, with no support.
TERRIBLE, TERRIBLE TERRIBLE company to work with.
Well , How you guys doing with our money losers? How long I have to wait to get my money? I know you are laughing Because we are a loser .
SHAME of you Etsy , You made money for months from my business. Thousands and Thousands $. You closed my business with no reason. What I did wrong ? why you don't answer my email ? My Questions? Persian carpet are hand made idiot!!.My seven back generation knotting Carpets . Isn't your policy we have to sell hand made items .Why you didnt stop me first day when I was registering? Why you approved my items? Why you were cashing my money if it was wrong business? ? why after 6 Months ?Shame of you SHAME SHAME> How about those are selling Sex toys? Or Sewing machine and Thread ? They are all over your site , So where is your policy ? why not working ? That"s why I call you Thieves. You be sure if I have to take this matter to Wall street or news in public I WILL.....I am very angry to watch your hand are in our pocket Innocent people who they put trust and they believed you, Wonder no one stops you or says anything to you . I am sure time will come and you have to answer and you will go Down .
I was impressed with the prompt shipment. Item wrapped safely so it couldn't get damaged.
The item was more beautiful than I anticipated. I'm so glad I stumbled upon this awesome
Place to shop absolutely everything. I love Etsy. I spend enjoyable hours just browsing. ☺☺☺☺
I recently purchased a dress from OriginatedDora. I must pass along how much I love the dress. The shipping time was impressive. I will most definitely be purchasing from this shop again. I did have email interaction with the shop owner and it was most helpful and pleasant. I HIGHLY recommend this shop.
I have ordered from LINEN CRAFTS, Bedsheets & Towels, in the colors violet lavender (Bedding) and lavender bent (towels). They where delivered in a timely manner and good quality of the fabric, only the colors did not match the online pictures and the official description of these colors at all. http://en.m.wikipedia.org/wiki/Lavender_(color) According the color scheme on wiki the delivered color of the bedding can be described as "Twilight lavender" and the color for the towels is "old lavender". - So I got in touch with the shop but as they refused all responsibility and reimbursement or exchange of the item I have filed a case with ETSY. The only thing ETSY did was asking for evidence in photos which I provided accordingly. Now they ask for even%
Tip for consumers: Never order anything without letting them send the sample in the color of your choice!!! If you like dark & dull colors, this is the place to go. If you need friendly customer CARE - don't go there at all.Ask Jessica about Etsy
I recently bought a fit bit bracelet from Etsy. After less than a week the black pearls are already starting to peel and it's very very hard to insert the fit bit into the bracelet. I think I actually damaged my fit bit in trying to do it. Will not buy another one.
Etsy used to be a wonderful site for handmade goods or vintage pieces. No longer! They now have new "rules" that allow sellers to advertise mass produced goods as "handmade." I bought a cup for a friend that was advertised as handmade. When it arrived, I was shocked to find an imprint on the bottom that said "Made in China." When I complained, Etsy responded that the seller was actually in compliance with their new rules because she "designed" the standard looking coffee mug and wrote the quote on the side! It took me a lot of time and energy to get my money refunded and I have never bought another thing on Etsy. I hear their stock is tanking and it's no wonder -- the Emperor has no (handmade) clothes!
I used to love Etsy and spent a lot of money buying there but I got defrauded through it and Etsy didn't help at all. I bought a product from its vendor 'JRyanDesign' but the vendor never delivered it nor refunded my money and Etsy said that it couldn't help because I haven't complained on time. In fact, the vendor is still allowed to sell through Etsy. Needless to say I was very disappointed and closed my account since I don't feel safe buying there any more. Others beware, you may not be as protected as you think.
I purchased (2) 6-foot dining tables from Buehlerfurniture thru Etsy for $1530.00. Initially, communications with the seller were professional. When the order arrived, one table slightly slumping and the other table was perfect. I reached out to the seller to ask if it would get worse, we were disappointed but could live with it. He promised it would not get worse. 2 months later its ridiculous, slumping, pathetic, bowed table looks awful, much much worse. I reached out to the seller to replace the table and the seller stopped responding. I reached out to Etsy to help with the seller and they gave the excuse that it was past the dispute time window even tho the seller promised the table would not get worse. I am so disappointed by the customer service, lack of ethics, professionalism and quality of product from this seller and Etsy.
I used to love Etsy. This experience was very negative.
This is a great site for artisans and suppliers a like. I sell supplies and in less then 1 years time I have made over $7000 USD doing so and have had 1000 sales. I have only had great buyers as of so far. Because of this site I have been able to quit my 9 to 5 and instead make my passion my fulltime gig. Many other people i know have done the same.
If you would like to check out my shop here is the link https://www.etsy.com/ca/shop/RedStarSupplies
If you want to try it out for yourself, please use this link. It will give us both 40 free listings, that way you can know if the platform works for you without paying money.
This website has waaaaaaaaaaay too many sellers on it and not enough buyers. Most of the sales come from other sellers. It's a complete waste of time.I have been selling on there for the last five year and though I have seen some profits and made numerous improvements to my shop over the years, still not enough to make it worth my time. I sell vintage and wish I had never started. I get low ball best offers from buyers. Everyone on it is trying to get something for nothing. You can't buy on it either because they will send you something awful even though it looked great in the photo. I say stay enough.
From the excellent website photos, I expected beautiful jewelry. What I had not anticipated was the exquisite packaging. Every detail of the gift bag, gift-wrapped jewelry box, a label were particularly taseteful. Of course, upon opening these, the treasures were everything promised by the website.
I place my order on a Friday from a particular seller and paid for faster delivery. That Monday she messages me saying she had no mailing address, which is impossible. After going back and forth, she cancelled my order without asking first, and I never received my product. VERY DISSATSFIED, WILL NEVER USE AGAIN.
I ordered a pair of 1965 penny earrings and they were shipped immediately, the presentation box and care information were so helpful. The nicest pair of small earrings ( a gift from Blue Willow) came in the same shipment, which were perfect for my granddaughter's birthday next month. I highly recommend this artist and her prompt delivery. I give her 5 stars!
I absolutely love how this website has such a huge variety of creative goods! I also love that it encourages people to not only become entrepreneurs if they've ever thought about trying it, but that it also encourages people to buy locally and support individual artists.
As someone who has a shop on Etsy (Atomik Cupcake Designs), I do find that Etsy can be somewhat costly when you're first starting up. It costs 20 cents per listing on Etsy, and they stay up for four months or until the item is purchased, at which point it can be renewed for the same price. The site also takes a small percentage of the profit from your item, so it's good to know all this and plan accordingly. However, it is a great website to get your product out there because Etsy is relatively popular, and there is real potential for success if you have the right products and a little elbow grease!
I like Etsy but I'm an experienced shopper. I read all about a shop before doing business with them… buyer reviews, about page, descriptions, then judge for myself as to their level of professionalism. Some, maybe 25% are people who don't know a thing about running a shop and are clueless as to what kind of determination, education, experience and trustworthiness is required to be considered a professional.
A buyer wants a professional who cares about every aspect of their shop: how they treat their customers, answering emails and questions timely with respec and, knowledge. A professional cares about the quality of what they sell. An artisan knows if they have developed their craft to a point where it can compete in a professional market. A professional will seek ongoing education; guide shop growth with intuition in a honest quest to become better at serving their product and their customer. They are human, not perfect, and humble enough to acknowledge it. The important thing is they approach their responsibilities seriously with renewed dedication everyday, striving to become better in every aspect, reaching for lofty goals no matter how many times they fall short. Etsy as a selling venue is not for everyone. The degree of success shows in the number of returning customers and profit.
There are shops whose levels of satisfactory reviews are appalling and why Etsy would allow them to continue to operate is beyond me. For instance, there is this one shop selling vintage trinkets… valentines from 1940s or vintage supplies like upcycled ribbon or pieces of vintage fabric; anything and everything cheap. Her volume of sales outweighs her incredible number of unhappy customers who leave negative reviews. So she is allowed to continue to operate on Etsy. She first opened a shop in 2010, changing names or closing and reopening another shop when negative reviews rolled in. Apparently there was no oversight by Etsy. I became curious and watched over the years how she was allowed to continue to sell. So in some of her sales, it is "buyer beware" while others are satisfactory. Her minor sales of $1-2 are huge, outweighing the number of reviews. Reviews clearly point out her lack of ethics and commitment to the customer.
For a satisfactory shopping experience it is critical that you know your product and can spot quality. You get what you pay for. The site is devoted to a large number of hobbyists whose range of quality product varies widely. Again, "buyer beware". If a buyer has done all they can to ensure they are placing their trust in a trusted source, utilizing all that is available to them to research a seller and still has a bad experience, there are methods of remedy. Etsy seems hit and miss in how they respond with support for customers as well as sellers. They have a lot of room for improvement. Their initial dedication was to the artisan. Then they invited in manufacturers who can sell wholesale from Asia, particularly China, Taiwan, South Korea and Japan at prices that American sellers can't compete with. In a way, they lied about the level of commitment to sellers in the beginning. By creating a unequal playing field they gleaned the most profitable sellers which meant the skilled artisans were the shops that were hurt the most. This forces the artisans who are skilled to seek other venues as well in order to make a living at their crafts. The more time a artisan puts into business management the less time there is to explore creativity, which is their forte'. They have to walk a fine line with Etsy, speak with tiny voices and swallow their dissatisfaction because Etsy is not constructed to serve their needs, but to make money. This is especially true since Etsy joined the stock market.
Tip for consumers: Read, read, read. Every store has given the seller the ability to write about themselves and their commitment to their craft and their customers. Smart sellers get professional help in setting up their shops so that the shop banner, policies, pricing, presentation and descriptions fully represent their beliefs and their approach. Look for those things you want, but don't neglect a casual search through the thousands of other things. Etsy provides a cool option for buyers to keep favorite iteAsk Sally about Etsy
I tired to order "handmade parasol" from https://www.etsy.com/shop/TenebraeSancta I received a conformation email and then waited for my package and I waited...and I waited but it just never came I contacted her and she said she didn't know what had happened so she would make another one and ship it out which I thought was very suspicious, why would you not look into it if you had put all that work into it. So she said that she sent it out, by this time the etsy guidelines stating the returning and contacting of the customer service time frame had passed. Over 6wks later and it still didn't come. I contacted customer service and they were SO helpful. They told me it had never actual been shipped out so even though it was past the date of getting my refund they contacted the shop owner and I got all of my money back! It was almost a $100 so I was really freaking out this lady had run off with it. The woman I spoke to was very patient with me and understanding. Great customer service.
As for the website. I LOVE IT. You can find so many creative items you would never find anywhere else. I found a vintage nightmare before Christmas tee and fell in love with it. Theblackcatcloset is one of my favorite shops I've order from her a few times. Lovely vintage goth Jewlery. There is something for everyone. There are just some really shady shops, you have to be careful.
Tip for consumers: Make sure you check out the sellers reviews and sales before you make purchase.Ask Tiny about Etsy
I have had 4 sales on my Etsy shop. I would consider it a success since it is a new shop. I have of the 4 sales had to refund 2 because of problems dealing with check out. This last time I got a message that my item sold but that I did not receive the money. How can that even happen? I emailed customer service to ask just that and got no reply. The customer really wanted the item and needed it right away so I finally had them send me the money via Paypal and shipped them the item. Now I will probably get a ban but looks like Etsy is fairly a joke anyway.
Tip for consumers: I would suggest finding another shop or at least a back up.Ask Denise about Etsy
Due to misguided information and rude and unprofessional behaviour of SHERATON on the falls Management team. During my stay on February 14th 2015 my family and I booked two rooms for two days. In addition, we received two breakfast vouchers per day that can be used during our stay, however I have been billed for breakfast where I used two breakfast vouchers per day. I called SHERATON on the falls to explain that the bill presented to me must be discharged since I presented breakfast vouchers to the restaurant staff for free breakfast. A call was then returned by the assistant general manager who had informed me that there will be no refund because " I should know better ". From my previous visits to SHERATON on the falls, there has been several changes made with their services, but I strongly believe that it is not up to me to know everything that is being changed at the Sheraton and if I was given two vouchers per day from the front deck attendant, they are the ones who should know better since its their responsibility to give out the right information. explaining to the assistant general manager that it wasn't fair to be billed for breakfast that I had vouchers for, the assistant general manager went even further and said that he will cancel all my upcoming stays at the Sheraton on the falls because I am not satisfied with their services. It is to my understanding that recurring customers are to be treated with more care as they are the ones who are constantly attending the hotel and speaks highly about the services that is being received. With the rude and unprofessional behaviour of the assistant general manager, I feel that I am not being treated as a customer especially since he is trying to neglect a valued customer by telling me he is going to cancelled all my upcoming stays with Sheraton on the falls. The staff at Sheraton on the falls need to be properly trained on knowing the changes so incidents like this one won't occur and if mistakes like this continue to happen, the staff are the one who should be held accountable and not the customer. To continue the assistant general manager should also rethink his strategy with dealing with customer since I str felt he was trying to expel me as a customer. once again, I do appreciate the service that Sheraton on the falls have given my family, but if I have to pay for breakfast that I hav received free vouchers for and treated like a I valued person then I do not feel comfortable to ever return to the Sheraton on the falls.
Tip for consumers: Be very careful to check credit card statementAsk pauline about Etsy
I ordered five different things from five different sellers. Two of the items (the expensive ones) didn't look anything at all like the pictures that were posted online. And one item was never shipped. That's basically stealing. I'm currently having a hard time getting anyone to help with a refund. Don't waste your time or money!
Tip for consumers: Stay Away!Ask Senai about Etsy
This is the first time I ever encountered this problem!!! I bought an item from VACHETA on etsy but I did not recieve my item! There were a few 5 stars reviews so I thought it was a good seller. At least that's what I thought! At the time my order was supposed to arrive, it didn't! I was a bit confused, thinking there might be a delay in immigrations or customs. The next day, I went on the VACHETA shop and looked at the reviews. And LO AND BEHOLD! The item I bought is reviewed on the day it supposed to arrive!!!! I'm also not Korean!!!! But the last few words are in korean. I did not review the item as I was the only one that knows I bought the item. I'm very furious and filed a report to etsy. Hope they can respond soon.
I recently purchased some leather goods from Lockaloos Leather and I love each one. I purchased the I pad cover, key fob and mouse pad and they are so pretty. All the pieces I purchased are so well made, so soft and smell so good. I give this craftsman a 5 stars rating!!! I will surely purchase more items from Lockaloos Leather in the near future. Thank you!!!
Tip for consumers: You won't be disappointed! You can not beat the shipping charge, I've never seen it so low on any other site! It shipped out in less than 5 days and was the easiest site I've ever used to order anything on line!!! 100 per cent pleased all the way around!!Ask Fran about Etsy
While Etsy has a bit less traffic than Ebay and Amazon it is a better place to sell. The fees are much lower and you are in charge of your business. On Etsy the sellers promote and support each other.
There are many categories of sellers but most of them are great people and sell great items. You can find the odd items that you can't find in other places. Great handmade items, lots of vintage collectible items and some wonderful artwork.
Terrible site. The Etsy support team SUCKS. My shop was suspended for inaccurate/false reasons since DECEMBER 2014 and they will not write back to my emails. They ignore me on Twitter @Etsyhelp. NO HELP AT ALL. You cannot be a business owner or be successful with this site if all they do is close real handmade shops and keep the mass product shops up. The Etsy admins have the power over artisans that have a shop on the site. They promote about becoming entrepreneurs and building your own business . But how can any of us do that if there is no help? We spent a lot of time, money and dedication to our shops and for them to just go around and shut stores down for false reasons they will not take accountable for is just heart breaking. These Etsy Admins have the power to destroy or help build our future, our lives are based on there decisions to have us live our dream.
You can go to the office in brooklyn and they will lie to you and tell you they can't help you there when you SEE the admins walking in.
Tip for consumers: Do not sell on this site if your an artisan, It has happened to me and many others.Ask Rezna about Etsy
I purchased a watch from DOWOODwatch for my partner for Christmas. It arrived damaged, and was cheaply made. I contacted the seller and was told to ship it back and that I would get a full refund. I have done this, and am now out of pocket for the watch, additional shipping and the seller is not responding. I tried to report the seller, who seems to no longer be on the website. I can't even get Etsy on the phone. Anyone who is thinking about buying from them should have a look at the laundry list of complaints about them on the Better Business Bureau website. If you plan to buy from them, just be aware that you may be on your own if the product isn't what you think it is.
Etsy can be a very profitable site to sell on but beware as there are some serious pitfalls.
I would advise any seller to have a fall back plan as Etsy can be very unforgiving if you break one of their rules. They are very arbitrary in applying them as they will let off some shops (eg for reselling) but penalize others for just one non vintage item which mistakenly creeps in.
If you search Google you will see that Etsy has a very bad reputation for this.
Another negative is that their forums are run in a very unprofessional way by semi literate "hipsters" who can often misunderstand words and phrases used in other cultures. Then the writer gets banned from the forums for a period, or even premanently for the kinds of petty infringements which would not even be infringements on other forums. Moreover this means you cannot even post in the "bugs" section or on the Etsy blog - both of which can be a real disadvantage in running your business.
All these online sites have their petty spineless snitches but snitching is a fine art on Etsy. These creatures are given to much power and credence and often operate in groups to take down shops of sellers who are competitors. In some ways its like a cross between Nazi Germany and Soviet Russia.
Having said all this its possible to make good money on Etsy if you have a unique product on which you can make a good margin. Just dont get involved in the politics of the site.
The ratings I have given below are for Etsy as a site, since it is a platform for independent sellers.
Tip for consumers: My advice would be not to post in the forums or get too involved with other sellers. Just keep to the rules, keep your head down and run your own business.Ask Norma about Etsy
This is a great site to find just about anything and also very unique, handmade gifts. Even furniture. I like the rustic look, trunk tables, etc. And there are several "shop owners" that make anything you want. Sometimes the shipping is more than the product when it comes to furniture, but not always.
Ordered a wreath from HollyWoodNVines, order was shipped with missing LSU plague. Was not informed of the problem. Called the day I received it & was promised that they would rectify the problem, never happened, called 3 more times no answer. E-mailed & again was promised a plague was in the mail. Never happened. Got in touch with Etsy
insisted I 'open a case" Unable to open a case since I cannot send a photo of said wreath. As I have gifted the wreath. Really disappointed. Will never buy from Etsy again. Poor service.
Tip for consumers: Don't buy from Etsy, they will not resolve problems if you can't send a photo,Ask sherry about Etsy
I've had a shop on etsy for years now and have purchased from there for even longer. It has it's ups n downs.
If you just look at it as a platform to get your small biz running....a cheap starting place. It's wonderful. New sellers DO have a bit of a learning curve...got to learn photography, SEO, how to promote yourself but this is all things a new seller anywhere will have to learn.
Etsy started my company ( untamedrose.com ) out and gave me a chance to grow. For that I will always be thankful. BUT They are also really bad at all the "extra" stuffs they promise like "support" "getting hold of them" "education" So dont "rely" on them for such.
Lot of the reviews here really are about the wrong company........there are tons of great sellers/companies on etsy....and some really Blah ones to down right scams. Buyer beware as always check That companies reviews, read the listing, and ask Q's. A good seller will have no problem answering them. :)
Every buyer I've bought from has beautiful packaging and my favorite items come from Etsy. If you are unsure about a seller, check their individual ratings and reviews. Otherwise, highly recommend. There are many reasons to support small businesses and buy vintage :)
Tip for consumers: Contact your buyer and check their reviews.Ask Sunny about Etsy
No protection against fraud. I bought a necklace for one of my bridesmaids from "Sharies." The necklace came broken, and when I returned it she was rude bordering on cruel and she:
1) denied it was broken
2) Told me that it was my fault if the necklace was broken because she posted an image of it
3) Told me that I did not know how the clasp worked and that's why I thought it was broken
4) Told me if it was broken, the mistake happened in shipping
5) Told me there was no possibility of returns and I should have thought of that before I bought a necklace from her
6) Told me I had no recourse for reporting internet fraud because she clearly states on her Etsy page that she accepts NO RETURNS
I can see why
Tip for consumers: Don't buy from "Sharies" because they sell you broken jewelry and you can't return itAsk Asta about Etsy
At times, I have kept a shop on etsy.com and have used etsy.com for unique purchases for years but their more recent customer service is appalling. With the addition of their new app, they are refusing to allow customers to choose how they will pay for items. They REQUIRE the use of Pay Pal if you have a Pay Pal account. Since this is 2015 and I am residing in the USA, I have the RIGHT to pay how I wish. In addition, there is nowhere on the etsy site that allows one to provide them with feedback or to ask them questions. This is a current national trend and it signals consumers that the company has become too concentrated on GREED. Finally, much like ebay, the sellers on etsy.com charge exceedingly high shipping fees to disguise the true price of their items, a dishonest and unethical trick at best. Most people use etsy.com because it is a way for artists to market their goods without high fees and overhead. This turn toward the dark side SHOULD cause artists and concerned others to look elsewhere.
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