I've used Etsy several times successfully. Great response and products.
However, I recently Didn't receive an order, (USPS) stated delivered and well I didn't receive it.
Run around, contacted seller, USPS, the seller was very responsive but passed me to Etsy.
Etsy support was good via chat (if you can find that feature), first time just terminated me when I mentioned issue. 2 further chats I got some attention and follow up. Its frustrating as can understand issue is really sellers responsibility.
Overall, I've change my review and given 4 stars.