the customer service is not that bad as the reviews above lol x (in 66 reviews)
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THEY DO NOT HONOR THEIR RETURN POLICIES. I attempted to cancel an order I placed within 24 hours. According to their websites return policy, they state you are entitled to a full refund. They are not honoring their own policy. I also received several voice messages from them trying to work something out so I either keep the dress or exchange it through them. They left no return number. The caller ID number doesn't work and you cannot find a number on their website.
We are going on a week now of trying to get them to cancel my order and here is their response:
Thanks for your shopping with Dressale.Sorry to hear that you want to cancel the order, if you do , there will be a series of fees ,such as Paypal Transaction Fees,Order Information System Processing Fees,Product Procurement Operation Fees etc, which will be certain economic loss for you.Thus , we do hope that you can reconsider it .For cancellation ,several options are offered to you so that we can handle the order in a better way .
If you can keep the order, you can enjoy one of the following promotions:
A1.We will send you an extra gift. You can choose any item(which must be lower than 15% of your original product’s price) from our website ,such as clothing ,jewelry,shoes and so on.
A2.You have the right to exchange the item you ordered.Feel free to choose any other item,just make sure its price is lower than 115% of your original item’s price.When you are ready ,tell us the item code ,then we will change it for u .
A3.If you keep the order , a partial refund of 7.5% will be returned to your original account or 15% refund will be returned to your dressale account,which can be used for your future purchase.Which one do u prefer?
A4.The order will be cancelled and 110% refund will be done to your dressale account ,in this way ,you won’t be charge for any fees.
If you insist on canceling the order, all the fees you will have to bear is as follows:
B1.(cancel the order less than 24 hours)Paypal Transaction Fees(4.4%+0.3$)+Order Information System Processing Fees (3.7%)
Plz tell us your final decision asap so that we can handle your order in short time.If you have any questions about the above options ,Plz send email to firstname.lastname@example.org to consult our after sales Department .
Tip for consumers: This does not appear to be a legitimate business. A legitimate business cancels/ returns orders without issue. They are very responsive via email but it's apparently the only way to get in touch with them unless they call you and you are available to take their call.Ask Nancy about DresSale
Horrible customer service! I ordered my wedding dress on this website a month before my wedding. I knew it was last minute and the est. time of arrival was in 2 weeks. I paid with my paypal account and when it was a week till my wedding I started to worry. Since there is NO phone number to talk to anyone I had to use the 24/7 chat room where an associate told me that my wedding dress could not be filled and they canceled the order without emailing me. Although they claim to have sent me one, they tried to send me a duplicate of the email, nothing in my inbox that day or the next. I complained via email to their customer service email and demanded all my money be refunded to paypal. They then claimed that I CANCELED the dress and would take "handling fees" from my refund which amounted in $45!! I am outraged with this service and encourage NO ONE to ever use this site.
When I wore it to my party. It was very uncomfortable because the shoulders kept falling off shoulder, the hips where they took it in had thick seams under the liner because they did not cut out what they took in... and I was seriously embarrassed when I happen to look down and on my left breast it looked torn . Upon further inspection I notice that it was the fold on my breast.... it was not sown under that pleat and only had 3 tact's holding the pleat over it down. one tact on each breast and one in the middle... the raw seam kept poking out since it wasn't sown under the overlapping pleat... I would think paying over $208 for a dress I would get better quality... It was very embarrassing. I spent the rest of night hiding under my shawl since it looked like my dress was ripped on my breast and the shoulders kept falling down, not to mention the V for the neckline was puckered and not a clean seam. I contacted Customer Service for them and they wanted me to take all of these pictures I have shown below. It took several attempts to send them
S Support to me 3 hours later--- Dear customer, Really sorry that you are not satisfied with the dress we made.We made the dress by hand instead of machine,which sometimes may result in the imperfect stitching.But this won't affect the whole dress.Would you mind fixing the dress locally?This is the best way for both of us . We are willing to give you a big discount for your next order, thank you Regards, Jewel
A BIG DISCOUNT for my next purchase? There will not be another purchase from them... how is that going to pay for the defects in this "custom" made dress. Really!?! WOW!! My advice to anyone thinking of ordering from these people..... DON'T!!! RUN!!! It's a waste of money!
Tip for consumers: DON'T!!! RUN!!! It's a waste of money!Ask Jennifer about DresSale
I previously bought a gown from Dressale during the New Year holiday. The dress shown on their website was beautiful and I fell in love with the look. I was very excited to order my dress. Only to find out that when my package arrived and I opened the bag, the embellishments fell off one by one. The company used a glue gun to apply the embellishments instead of taking their time to sew it on. The glue residue was all over the entire black dress. This made the dress unwearable. I have sent over a dozen emails and photos of the poor quality of the dress and Dressale has refused to refund me my money. The audacity of them to offer me 10% of a $200 plus dress was just an insult to me. They have not made any other offers to satisfy the customer. PLEASE do not order any of Dressales's gowns because they are a company that makes poor quality of clothing, they are unwilling to refund you for their poor craftsmanship and you will be a very unhappy customer.
Do not buy from them! The dresses they advertise are not what they send you. Like an idiot, I bought a wedding from them. It was supposed to be a custom measurement order & it still didn't fit. Which I'm sure was partly my fault. I've never measured myself for an article of clothing b/f. Other than that issue, the dress I received barely resembled the dress I had ordered. They refused to allow me to return it. Even after I followed all of their ridiculous instructions of their return investigation procedure. The only compensation they were willing to give me was 10% off my next purchase. As if I will ever buy from them again. Their website says dressale.com London, but it's really somewhere in China. Their customer service was the worst when I was attempting a return. Chatting with an online representative was close to impossible due to their inability to properly form a sentence in English, and to the fact that I was never allowed to chat with the same person. It was always a "Jewel" or "Ester", conviently opposite the service I received while placing my order. The dress was just awful. I never wore it, and ended up donating it away. Maybe some young girl will buy it as a Halloween costume. Luckily I paid for it with my credit card, and not my debit.
Tip for consumers: Don't use it!Ask Tif about DresSale
I was so disappointed with a dress for my son's wedding that I ordered from Dressale. It did not fit despite sending custom measurements and there was far too much stiff padding in the bodice/bust area .The waist was too big, the lining was showing in parts and the dress was unwearable. They suggested having the dress remade by a tailor!!! I requested a refund and sent at least 15 photos of the poorly made dress and was only offered 15% off my next order (ha ha) or 10% refund which I finally reluctantly agreed to. DO NOT BUY FROM THIS COMPANY! Their workmanship is poor and their customer service is substandard when the customer is not happy!
Tip for consumers: Do not buy a dress from this company!!Ask Anne about DresSale
DO NOT BUY FROM THIS COMPANY. i would give a -o rating, however this is not an option. They sent me the wrong dress and told me to take it to get it altered. they will not give me a return address so i can send back. Customer service is really bad. Does anyone know of an address I can return to??? they said the one on the website is wrong! Oh my gosh, very disturbing. I paid a lot of money fro the dress and it is not the right one :(
Tip for consumers: DO NOT BUY FROM THIS COMPANY!Ask Dona about DresSale
Well I had a Different Experience..
I ordered my dress on 12/18/14 and received it January 5, 2015
THE DRESS IS FABULOUS!
THE Material is of High QUALITY!
It FIT BEAUTIFULLY!
I Love it and Can't wait to WEAR IT!
I would recommend you Site to Others!
THE PRICE was VERY VERY REASONABLE
The Turn AROUND time for Custom Made is UNBEATABLE!
Tip for consumers: When getting a Dress Custom made.. Be sure to WATCH the VIDEO on how they want you to do the measurements :)
I also appreciated that they ACTUALLY called me to go over my measurement request.
I can't express my hate for this company enough. I ordered a dress for my niece. I should have known better since my computer warned me about opening the link. We got the dress and it was made from a really cheap material and did not fit at all. In the photo on the website, it was a cute mini-dress. However, on my niece (who is tall), it came way beneath her knees. The waist was also 4.5 inches too big and the bust was too small. I had to "chat" with an operator first since no return address was listed on the site, and, in broken English, I was told I had to email customer service. This was where the horror begin. I was then told that they has spent a lot of time and money on the dress, and that it fit perfectly - and that I had to take PHOTOGRAPHS of the dress while I MEASURED it (bust, waist, hips). I was incredulous - but it was like talking to a brick wall. Finally, I measured the dress and took pics, and, in fact, it was not even made according to the measurements on their own stupid charts listed on their website. When I sent the pics, they still wouldn't believe me. I also sent a pic of the model on their website, in which the hem of the dress ended a foot above her knee, as well as the "Satisfaction Guaranteed" sign on their website - I even included a photo of me holding the dress up to my body. I am a 6.1 man, and the hem of the dress comes down to my knees. In addition, I pointed out that the material is already fraying, and that there is no label anywhere that states what kind of material was used. What followed was a lot of back and forth, with them maintaining that they made the dress correctly, and that it was custom made - even though I just ordered a size 4 - and that it took over ten days to make. I then pointed out that that was a lie since there were only 8 days between the time I ordered the dress and the time it was shipped. They even had the gall to say I should take the dress to have it fitted. Finally they offered a 15% refund - at which I scoffed - and then 20% - at which I still scoffed. I am still dealing with this fiasco. I have lodged a complaint with PayPal and told them they shouldn't let this company use their service. AVOID THESE THIEVES AT ALL COST!!!
Your follow up service sucks. To not refund for a dress that does not fit - or to offer a replacement option. To put the onus on the consumer that THEY have to PROVE to you that the item does not fit.
You are the absolute worse experience and no wonder....you're an ocean away so why do you care?
Tip for consumers: Read the reviews first. They only have a 57% approval rating. Should have read the reviews first.Ask John about DresSale
Do not order dresses from China.. DRESSALE- JJ HOUSE AND IZIDRESS
The dresses are NOTHING LIKE THE PICTURE!!
The quality is crap- There is NO RETURN SERVICE!!!
BEST THING TO DO IS CALL YOUR CREDIT CARD COMPANY AND FILE A DISPUTE CLAIM.
Tip for consumers: DO NOT ORDER!!!! YOU HAVE BEEN TOLD!!!!
DISPUTE WITH YOUR CREDIT CARD CO.
If I could give a zero I would as well. I ordered a dress for our company christmas party and the sales lady was very helpful. She double checked my measurements and helped with the ordering process. HOWEVER, when the dress arrived, I knew before even putting it on that it was gonna go downhill from there. The dress was stiff, very uncomfortable, the waist was too big, and the hip area was so tight I could sit down. But the worst part was at the stomach and back area. the way they placed the beading it bent and bunched into rolls. It was horrible. I submitted a claim to return the dress and get a refund. I emailed them pictures of the defect and they still refused to give me a refund. They tried to give me some sob story about their costs and overhead. WTH! After several emails back and forth, they only thing they would do for me was a 10% refund or 15% credit on my account. Like I would ever buy anything from them again. I will be taking the dress to a tailor and getting a professional opinion and then seeking legal counsel.
Tip for consumers: DON'T EVERY BUY ANYTHING FROM THIS COMPANY!Ask Godiva about DresSale
Deceitful business. Terrible customer service. Terrible product
If there was a way to give zero stars i would...
My wife ordered an evening dress on 11/21/2014 for my company's holiday party. A Dresssale customer service representative called to confirm the measurements.
The dress arrived and at first it looked fine. However, when she tried the dress on it was about a foot longer than the measurements. the back of the dress was very wide and sagged. in other words, it was impossible to wear the dress.
I contacted their customer service, complaining about the dress and requested my money back.
Their response was to send pictures of the dress for verification. I did so, their response was that the dress in the picture "looked" like the one in their webiste, but if I really wanted a real dress it would have cost thousands of dollars... which in my mind I thought I was paying for a real dress. They also argued that the people that made the dress got paid peanuts and their profit was very low.
I answered back one more time saying it was not really my problem and that now I was concerned that they used child labor to make the dress.
Today 12/12/2014, i opened a complaint with the Best Business Bureau, Dresssale already has 6 complaints with them, now 7 with mine and all about the same problem.
I did a search for reviews for their site and found sitejabber, which where I am right now writing this review and also see dozens of the same type of complaints against Dresssale. Next week, I will contact my credit card company to try to get my money back.
Tip for consumers: I should have done my research before buying from dresssale.comAsk Amauri about DresSale
I truly wish I had found these reviews before placing my order with Dressale. I ordered not one - but three dresses and all are poorly made and a terrible fit, despite the detailed measurements they asked for and which I carefully gave to them. Before ordering I called and spoke to a man whose English was very understandable to me. He clearly stated that they have a 100% satisfaction guarantee and that any purchase would be accepted for a return and full refund if not satisfied. He LIED. Many of the complaints I see from other customers worst experiences are the same as mine. They refuse to take any accountability, they ask for photos to 'prove' that they have any ownership for the customer concerns. They are NOT willing to accept a return - especially NEVER would they refund any money - because" the dress is custom made and only will fit you". The dresses are ridiculous and I am out a LOT of money - AND I still need to go out and find a dress to wear! Robbery. I am one more person taken advantage of. I wish there was a way to warn others BEFORE they buy!
Tip for consumers: Beware - the quality is terrible and you will have NO RECOURSE - do not risk wasting your money!Ask M about DresSale
Dear Whom It May Concern,
I purchased three bridesmaid dresses from Dress Sale on 19 Feb 2014 for AUD $361.52. Words cannot really explain how shockingly dodgy and unprofessional this company is. The hem of the dress was accidentally sewn, lifting the it up to see your butt, the sizes were all incorrect despite them calling me at 2am to confirm measurements, the dress quality and design is of very poor standards (from the material to the hem to the ribbon to the zipper -EVERYTHING) and lastly, it is straight up deceptive advertising as the dresses we received looked NOTHING like the photos. They are indeed Chinese make, designed and sewn by inexperienced 10 year olds. See attached photos. The 1st photo is what I ordered but in pink, the other photos is what they made me!
PLEASE note that the dresses advertised on their website is NOT their dresses, it it another company's, which they steal and intend to imitate. Their refund and exchange policy is fictional and is only there to ease the buyers into thinking the Company is legitimate and honest. They are not. Do yourself a favour, spend an extra $500 to buy from quality and reliable dress companies. I gave these dresses to the Smith Family.
When I asked for a refund, it went back and fourth (ten emails), they said (to all three defected dresses and that looked nothing like what I ordered):
"Since the dress is custom made,it is inevitable to have some deviation...the whole design of the dress is still very well,right?we are willing to give you a jacket or shawl for free for the next order as compensation,OK?". Hahaha DODGY! I hope this company gets investigated by consumer affairs (if there is any in China!)
STAY AWAY FROM THIS DODGY CHINESE ONLINE COMPANY.
Tip for consumers: STAY AWAY FROM THIS DODGY CHINESE ONLINE COMPANY.Ask shena about DresSale
Do NOT BUY ANYTHING from these people!!! They are a cheep Chinese knock-off company. They show pictures from legitimate gown company's, then sell you a worthless rag. I bought a wedding dress from them, and when it came in I opened the bag it was sent in and it STUNK LIKE FISH!!! I called them and they only offered to sell me another one at a discount price. The fabric has stains all over it. My whole house smells like fish every time I take it out of the sack. This dress is absolutely useless. Save yourself a lot of heart ache, money and time, ONLY BUY from a legitimate LOCAL store,
that will take care of YOU!!!
Tip for consumers: STAY FAR FAR AWAY!!!Ask Deanna about DresSale
DO NOT PURCHASE FROM THIS WEBSITE. I purchased a dress from this website for the military ball. I paid $30 for expedited shipping and the dress was still late. I told them I wanted my compensation and she said she could give me a big discount the next time I buy. I told her there would not be a next time so she proceeded to offer me a sash to my dress, which I told her, "no thank you and I wanted a monetary compensation." Their website says that they will reimburse you 30% of your purchase if they deliver late. When I brought that to their attention, they claimed the best they could do was give me $10, which is about 5% of what I paid. Also, she pleaded for me to just take the $10 because they were a little 3rd party company when there website clearly lies and says that they are not. I have taken this issue up with the legal department of the military so that they can hopefully handle this situation. Even the military told me by just looking at the website some things already is questionable. Their phone number is not reachable because it is a Skype number and becasue they are chinese they act like they don't understand one word you are saying when they do call you. This company does not hold up their end of the bargain even if their website says that they will. The military is also reporting them to the Better Business Bureau.
This is an update on this company. I submitted a claim to get my money back and I did. I offered to send it to them if they agreed to refund me. They didn't want to give me a full refund and told me that it would be too expensive to return the item. I won the case with PayPal and now they are threatening me...
This is the third and the last email from dressale about your dress order.It seemed that you didn’t pay much attention to what we talked about in the email .
If you don’t ship the dress back to us in one week ,we will post your personal information,like address,phone number,email address and your dirty action in public website,like Facebook ,Trustpilot ,Twitter,Tumblr ect.
Also ,we will ask our layer to work directly with you.We will call your local police to expose your action and send your case to BBB,FBI in US.They will work this out as well .
Once again,ship the dress back to us !!
Our return address is:
Floor#2 Building49 Changhuajituan,Huqiu Road NO.58
Jiangsu Province 215008
Wait for your reply!If there is no info ,we will start to call you time after time until you ship it back.Please understand that .
Tip for consumers: Avoid at all costAsk Ana about DresSale
I'm not sure what all the negativity surrounding this business is all about but I am glad that I didn't let it deter me from ordering my wedding dress from them because I loved it!! I was extremely hesitant and oh so nervous but decided that for the price, I had to at least try. I paid the $20.00 more for the custom sizing and it was perfect- a teeny tiny bit too big but that is better IMO than too small. A small tip though- order your dress a little bit longer than you might think because I did find that mine was a little bit shorter than I would have preferred and I took it to an alteration place and it was a pretty quick fix. My dress was beautiful and I don't feel that anyone could tell the difference between a $1,000+ and this less than $300 dress. I also don't feel that shipping took extremely long, I think I got mine in about 3 weeks which is very good considering they had to make it and ship it overseas. Very pleased with my dress :)
Tip for consumers: Pay the $20 extra for custom sizing and order a little bit longer than you might have originally thought you should...Ask patricia about DresSale
I ordered an evening gown for a formal dinner on a cruise that we recently took. I ordered the gown in July. I needed it for October. My daughter took my measurements. I wish they would have required all of them in the very beginning. It kind of scared me when I received an email telling me that more measurement were needed. We added the additional measurements. Around the underarm, from tip of shoulder to tip of shoulder. Believe me when I say these were very important. Also height with and without shoes.
When I received my dress I was sooo excited. When I took it out of the box and laid it out, it was beautiful. The material was beautiful. The sequence looked all hand stitched. It was lined, which I didn't know it would be. When I put it on, it fit like a glove. It made me feel wonderful. My husband told me how great it looked and I looked with it on.
On our trip, my family remarked how nice the gown was. I even had complete strangers tell me I was stunning. Another said that my dress was beautiful. Once again I felt great. I would recommend this dress sale site and I have already told friends. Thank you DresSale. You made my cruise.
Tip for consumers: Make sure you get measurement of everything right away.Ask Karen about DresSale
I think I got lucky... I ordered a hoop skirt from them and not only did I receive it promptly (like, 5 days before they said I would, I was super impressed) but the quality was also just fine. I don't know if it's just because it was a relatively basic item, but hey, I have no complaints about everything. I was worried after reading all the bad reviews, but everything turned out fine, to my relief!
Tip for consumers: I would err on the side of caution and order more elaborate items from other retailers, but they seem to be just fine for simple things like hoop skirts and petticoats.Ask Tanis about DresSale
Thanks dressale for my gorgeous dress, it was a big success at last nights wedding Gala.
I also bought a clutch and wrap in the same color. The dress was truly amazing!!
I'm searching the site at the moment to purchase one or two $#*!tail dresses which I need in a month or 2.
Again, dressale, thank you so much!!!
Ordered this dress for my mother in size 16 on color clover. It fit perfectly. It was very long for her, but we were expecting the length of dress will need some alteration. There was just one little piece that made me not giving 5 stars, the little silver beads of the dress seen in the picture on the right side of the screen (left side of the dress) were not as expected. It seems in the picture they are all silver, however, the dress came with little lime green beads around the silver beads in the middle, they were just around the contour of the shape, but that´s what made the dress look cheap, now we are gonna have to ask out tailor if she can fix that. Overall great quality and price, if compared with local mall stores that will probably sell the dress for twice the price of Dressale. I think we are gonna to keep ordering from Dressale.
I'm glad that some people had a great experience with this site. I did not. The dress was not the material pictured. The hemline was lopsided. The top of front slit was binding in the thigh. When I complained, they told me to take it to a local tailor!! But, what truly tells me that the site is shotty? When I gave my review, it never posted. Of course they don't want anyone to read anything bad about them. Although they have very unusual designs, they are usless if you can't wear them.
Tip for consumers: Stay clear unless you have money to gamble. No refunds!Ask CJ about DresSale
I got my dress today after 3 weeks of waiting the quality is awful, the dress looks like a dress you get at the flea market, quality of fabric so bad.... I spent over $150 for a dress like this.................... what a dissapointment.
Tip for consumers: It seemsAsk Annie about DresSale
DO NOT BUY FROM THIS SITE!!! Awful customer service!
I wish I had found these reviews on this site before ordering from DresSale.com.
I went to place an order for a flower girl dress and during the checkout, the cart cleared and my order was no longer in the cart. So I started over again and ordered the identical items. I completed the order with no problem the second time around. Shortly after, I received an email saying that the payment information didn't go through, so I needed to resend the payment information. I did.
About an hour later, DresSale customer service reached out to me (to their credit) to say they noticed the duplicate order. They wanted me to confirm the duplicate or if I didn't want it, they would issue me store credit. I immediately responded to say the duplicate order was an error (with their system), and to just refund my money to my bank card. They keep trying to get me to take a store credit.We have had more than 12 emails going back and forth as they keep saying to refund my money, they would need to deduct a PayPal fee and an Order Information Processing Fee. Their own website states full refund if order is cancelled within 24 hours. In my case, I cancelled the order within about 2 hours.
This company has no workers in the US. There is no way to call them. The people I've dealt with through email have been resistant to resolving this matter. For example this is the most recent correspondence from them:
"Dear Customer ,
As there will be handling fee happened if transnational money transfering through paypal or credit card .
The handling fee is for bank ,but not for us.we paid it immediately when you make the order,so ,if you want to cancel the order and refund through paypal or credit , You need to pay for the charge,because we don't earn from this order , we can not let us loss too much .
As for the Order Information Processing System fee. it cost by system operation .
We never find excuse for the inexistent reason .Your understanding will be highly appreciated.
I am now going to dispute this charge through my bank.
And now I see reviews about the bad quality, so I may just order a dress through a reputable site, as the scheduled delivery date is a week before my event, so I won't have time to get a replacement if the order is delayed or the quality is bad. So even with the order that went through, I have lost all confidence in this company.
I ordered what looked like a beautiful lace dress from this site. The dress did get delivered on the day they said it would however, it did not come delivered in a nice box they way they said it would. My dress came in ripped up bag that looked like it came from a grocery store. Then when I started to look at it I found how incredibly poorly it was made. Besides being the itchiest fabric ever there are areas all over the lace that are frayed or cut. There is a hole big enough for me to fit three fingers in in the top layer. I got custom measurements but apparently they don't know how to do that because it was so tight around my legs that I couldn't sit down. I asked for (and paid for) extra length to be added because I am already tall and want to wear heels. The dress satin lining doesn't touch the top of my feet, so there is no way I could wear heels with out them showing. The illusion neck line has way too much fabric and goes way up my neck, almost like a turtle neck. The buttons and zipper are not put on straight. For that matter the dress isn't straight and sits ever so slightly off to one side. The sash they made is a complete joke. It wasn't sewn together all the way, plus the beading looks like something a kid did at summer camp. It looks nothing like the antique beading that the picture on the site showed. When I submitted a ticket to complain I was told to email them only to have each email I sent get an undelieverable email message back. I submitted another ticket and I am waiting to hear back. If it's like other reviewers I don't want to pay to ship it back and pay a restocking fee. This is just ridiculous. I wish I would have found these reviews before I bought my dress.
Tip for consumers: Don't use it!Ask Michelle about DresSale
I want to thank you for your dress and your service!
The dress has arrived and is very beautiful!!!
I promise that I will be doing more business with you in the furture!
At first, I was really hesitant to buy a bridesmaid dress online. I had no other options though, so I ordered one and hoped for the best. I AM SO HAPPY THAT I DID. The quality is remarkable, the detail in the beading is beyond beautiful.I will continue to order dresses from dressale! Thank you so much for making a quality dress that fits me so perfectly! I am so thrilled with my order! High-five star dressale! :)
Never,never have know of such horrible customer service.Measure this,measure that,it don't fit.PERIOD.What else but offer your customer a refund.So what you might get it right every now and then.Be a good business and not just scam.Do the right thing.You sometimes have to return things,good business send return labels.These folks just send a dress and no papers in the box.No thank you just a dress.DO NOT ORDER
Tip for consumers: Be Ware,if you what good customer service.Customer service that's a phone call away,not e-mail a distance.And they want you to work for them;measure this;measure that,how bad can you getAsk annette about DresSale
These dresses are made in Guangzhou, Guangdong not California! They are then shipped to an outside shipping company in Utah (I called the external shipping company). I ordered a dress from this site and received the biggest joke in the mail. There were three holes in the fabric, a black ink stain and a pink stain on the outside of the dress, and what appears to be sweat or water stains on the inside. The lace is fraying in multiple places, and the beading and sequence were popping off before I even tried it on for the first time. The zipper broke with first pull. The stitching was VERY uneven. The bust line was VERY uneven. The hem line was not centered. I could go on and on... When I contacted them by email (as they have no telephone number listed anywhere because they are overseas) I got jerked around by several different people who were telling me to take pictures to send them before they would give me a return address. This is not in their return policy listed on dressale.com! I took 37 pictures of the dress and sent them just to be told that it would be better for dressale.com if I just had the dress fixed locally!!!!!! If you value your money that I'm sure you work just as hard for as I do if not more, and you want to receive a quality product with your earnings then I STRONGLY implore you to shop elsewhere as you will surely not be satisfied with this site and their laughable "customer service". I am now 4 weeks and three days from my wedding that I could barely afford to begin with and I am now out all the money I spent on this disaster of a wedding dress and I am out the dress. I have been to three separate tailors to have them quote what it would cost to fix the dress. Two quoted more than what I initially paid for the dress as it would basically have to be completely remade and the third lady told me she didn't even feel comfortable working with the dress!!!!
Tip for consumers: PLEASE PLEASE PLEASE IF YOU VALUE YOUR HARD EARNED DOLLARS AND WANT QUALITY PRODUCT FOR YOUR MONEY DO NOT SHOP AT DRESSALE.COM!!!! You can still find quality work for a budget if you shop smart. I did not and I suffered greatly for it! Read reviews of sites before you buy. I wish I had! All you have to do is type the work "review" and then the website you are inquiring about in the search bar and you can read all the reviews you want.Ask Sarah about DresSale
Horrible customer service. Do not buy from tgis place. They have no respect for a customer. Never seen anything like this. TERRIBLE!!!!if i could leave at no stars, that is my review.
Tip for consumers: TERRIBLE!Ask Paty about DresSale
DO NOT ORDER FROM THIS COMPANY!!! They are not willing to correct their mistakes or issue refunds when they are in the wrong!!! The product they ship you is not what they describe.
I ordered this dress in white in custom measurements. The item they sent me looks nothing like the dress in the photo. The v-neck bodice is not as low. The back is straight, not in a v-shape. The hem is crooked. All the seams are puckered. The dress is not made from satin and lace, it is made from rayon. The sleeves do not have lace on them, they have beading, and so much of it that it makes the dress to heavy to wear. The hem of the dress should be tight fitting, yet it was very loose. The sleeves should be tight fitting, yet they were very loose. The lace on the back of the dress and some of the appliques are not even sewn onto the dress properly so that they are just barely hanging onto the dress by a thread, literally. The workmanship overall of this dress was extremely poor, especially for the price I paid for it. When I supplied photos and description to the company, their response? "If I would take it to a local tailor to be adjusted, they would give me a discount on my next purchase." I am just out the money I spent on this dress then because I WILL NOT be purchasing any more items from this company!!!
Another item in my order, a white faux fur shrug with pearls, was supposed to have a ROW of pearls on the shrug. Instead the item they sent me had a GIANT ROUND BROOCH of pearls. Also, be aware that this shrug attaches/closes with a safety pin. When I reported their mistake to the company, their response was that "as long as the quality of the item we sent you was good, we will not replace or send you a refund". It wasn't even what I ordered! Now I am stuck with something I didn't want!
Another item in the same order was a personalized wedding car cling. The item is supposed to be 11.02 inches high by 21.65 inches wide. The item I received was 6 inches high by 11 inches wide. The date was in the incorrect format. They used an European date format. The font shown in their picture is not what is used. The colors requested in the order is not what they send you. The item is cut out by hand. Very cheap overall.
Nowhere near worth the $16.00 I had to pay for this item!!!
And to top things off, I paid for expedited shipping and it took 28 days to get my order. When it arrived, everything was stuffed into an envelope half the size of the dress, even though it says on their website that they ship in a lining bag and cardboard box.
PLEASE PLEASE PLEASE don't make the same mistake so many of us have by ordering from this horrible company!!!
Tip for consumers: Terrible customer service, lousy workmanship, offers no refunds - BUYER BEWARE!!!Ask Billie about DresSale
The dress is unwearable! The fabric around the neck / armpits and under the lace is scratchy and hurts the skin. The tailor / cut is poor. There is too much fabric under the lace starting under the chest and continue to the bottom of the dress. The sweet heart cut looks like bird wings. The size of the dress is good and the lace is nice. However, everything else is poorly designed and made. Proved photos and description to company and they could careless.
Tip for consumers: Do not buy from themAsk Elzbieta about DresSale
Terrible TErrible Terrible. I ordered a dress for my reception here and it was a total bust. I used Paypal and they would not refund my money because they do not cover custom items (because every item is made to order) so do not even bother with them. I ordered a dress and a few days later they contacted me saying that they could not complete the order until I confirmed the new lace for the dress. I did not like the new lace and asked for a different option. They told me that that was the only option I had. So I asked to cancel and they told me that I couldn't do that unless I wanted to "suffer significant economic loss". I argued with them for a month about the fact that it is not my fault that they could not fulfil the order and that I wanted a full refund. I ended up having to go through my bank to do a chargeback. Their customer service is terrible too. Never EVER EVER EVER ORDER FROM DRESSALE!!! total scam. I also left a bad review on their site and they deleted it immediately!!!!!!!! So basically all of the reviews on the site are fake!!! never do it!
Tip for consumers: Save yourself the trouble and JUST DONT.Ask Sarah about DresSale
I don't know why there are so many negative reviews for this company. might be an isolated incident. Anyway, i'm giving this company a 5 star for meeting my expectation, even beyond my expectation. I got my daughter's prom dress from them and it was so lovely and stunning given that the dress is not that pricey. I'll definitely recommend the site to my friends.
Warning warning unless you want to waist your time & money. I ordered a custom-size dress for my mother and it was 4 sizes too big, nothing like the picture & really poorly made. When I emailed them, Stella , Jwels & Gina told me I had high expectations and that's why I'm not happy. Their argument is that in their opinion the dress is as close as 90% to the picture, not even 20% would do it justice let alone the material. Worst site I have ever come across. Be careful I am dam straight serious!
Tip for consumers: No no no - warning warning!
1 star means liars
I ordered 2 pair of high heels from dressale and they fit perfectly! Price and quality is good. I feel like the site has newest and most fashionable shoes. The time between ordering and delivery was quick so I did not have to wait too long. I experienced good service and quick reply on all my questions. Thanks dressale!
DO NOT EVER ORDER FROM THIS SITE!!!! I ordered a dress from this site and was guaranteed a delivery date of 3-5 days. Before I purchased the dress I tried to confirm if this delivery time was in fact correct and found no other information telling me otherwise. I received an email from "Stella" requesting further information including my even date. I stated the date was irrelevant since they said 3-5 days. My next email was to tel me that in fact it would take a total of 27 days. I then told them since they could not deliver when I was told at time of purchase, I wanted to cancel my order. 13 emails later they are still trying to get me to buy the dress and each time I tell them I want my money back. They have told me how much I'll lose in fees including to PayPal, but when I filed a dispute with PayPal they said they do not charge fees for refunds. "Stell", "Esther", and "Gina" told me it was my fault I did not know how long the dress would take when I pointed out to them nothing was stated at time of purchase. Nice customer service, right? I have also filed a dispute with my credit card company, but wanted to make everyone aware of the deceptive practices of this company. BEWARE & think twice before ordering from them.
Tip for consumers: DO NOT ORDER FROM DRESSALE.COM!!!!!!Ask Heather about DresSale
I wish I could give them no stars but that's not an option. I don't know about all the positive reviews on here, but some of them seem very fake. The English is off, if you know what I mean. Now as for the business -- it is horrible. First off, they don't have a proper English speaking staff. Half the time, I could not understand a word they were saying. I sent in the measurements in and then they informed me of an additional 20 dollars per dress, which was not stated on the website. That's fine, I thought and proceeded with the order. The dresses were 1-3 inches smaller that the measurements I had sent in. When I asked them to fix it or send me material to fix it, they replied with "it's reasonable to expect 1-3 inch differences" --- really? Then why on earth would I send in measurements? Seriously, the WORST customer service experience ever. Additionally, the dresses do not look anything like the picture. Buyer beware and take your money elsewhere! I have now contested the charge with my credit card company.
Tip for consumers: Just don't use it. Take your money elsewhere.Ask Teresa about DresSale
This dress I ordered was beautiful, however, when I received the dress, the zipper was faulty. The customer service for this company is a joke. They refuse to refund anything, and continue to state that their quality control department state that the dress was fine, so they will not refund. Whatever happened to "the customer is always right." Very unprofessional in emails, customer service is horrible. DO NOT RECOMMEND ordering from this company.
I was so worried ordering online and kept thinking it would never arrive. Well, I was attracted by the amazing price. For the same dress, it was so much cheaper than local shop. I decide to take a risk. Well it did arrive! and I am very happy with my purchase and it arrived on exactly the same day as stated. Good quality and beautiful material, fit me so much! I recommend! Good company to me!
My dress came 3 days before the scheduled date so thank you very much dressale. The quality of the dress is amazing and made to perfection, except for the color was a little darker than I expected but it is understandable shopping online. For anyone considering to buy a dress I would highly recommend the site dressale!
I ordered two dresses to be delivered on expedited delivered. 3 business days later and all they have done is take my money. No shipment made. Scam. Scam. Scam.
No trouble shopping with amazing dress! I recently purchased a dress for my wedding and I could not be more excited. The dress is so gorgeous! The size is fit me and the color is exactly what I wanted! It looks exactly same as the pictures. Then top it all off with an amazing price and very fast shipping.... Can we say WINNER!!! I will purchase more items from the site!! Hail to Dressale!!!
I ordered this dress in the color yellow. Its fabric is very classy and the way it fits my body is very beautiful. this is my second dress that i ordered from this site. The first time I ordered from the site, I was very satisfied with my dress and this time I ordered again because their people called me and said if I ordered again, I can have a special discount. It happened that I need a dress for a party, so I appreciate them and ordered again.I am absolutely impressed by the fact that the second dress is also very high quality and the price is not too high! From now on i will always check this site before ordering a prom dress!Thank you dressale.com!
I ordered a custom made Mother of the Bride dress. It came on time but was 3" too small on the bust. There was also 1-1/2" of padding in the bust and no allowance made for this in the measurements, making the dress 4-1/2" too small. I wanted Dressale to take the dress back or refund my money. They told me (a) it was a small issue (b) take it to a tailor to fix (c) buy another dress and they will give me a $15 discount (d) buy another dress and they will give a 15% discount, all the way up to a 20% discount, (e) I measured incorrectly. In fact, I had a professional dress designer take my measurements to be absolutely sure of correct sizing. (f) if I send back, I will have to pay an additional 80% to have the dress remade plus all courier costs. Dressale will never answer the specific question you pose to them and just come back with "buy another dress and they will make it bigger". In fact, they harass you to buy another dress with a discount. They have never accepted responsibility for making the dress too small; told me it passed through QC, so it is the correct size. I am the one who is wrong.
I have forwarded this matter to Visa and they are pursuing, so long as you tell your bank within the 45 days after receiving the product, they will pursue on your behalf.
DresSale promised us our dress would be here in time for our wedding. Ordered 2 months ahead of our wedding and used custom measurement options which cost more to ensure the dress would be right. DresSale sent us a dress less than HALF the size of the measurements sent. Dress was very pretty and if it was not made for a child, would have been great. Contacted DresSale and was asked to purchase another dress. We refused to purchase a second dress and after many emails they sent a second dress. This one was closer to the right size but still FAR from correct. Also they did not stitch it correctly and put some really horrible boarders on the dress that should not have been there. Very poor customer service and very poor quality workmanship. They want to send me a $15 refund on a $200 purchase for 'my trouble' since they missed our wedding date by several days. Missed the date, wrong dress, and they still think they are in the right to keep our money. Do yourself a favor and do not purchase from this company.
IF UNHAPPY WITH PURCHASE, AND WANT A REFUND, READ FOR SOLUTION: I bought a formal dress from Dressale.com for my son's wedding. The dress arrived stuffed in a bag, poorly sewn, crooked, falling apart, and a straight pin stuck in the waistband still. I sent several emails to the customer service for a full refund to which they said to have a local seamstress fix the dress, and they offered a discount on my next purchase (as if). I noticed the payment was processed through Pay Pay so I called their customer service at 1-888-221-1161, and was told as long as it is within 45 days from purchase I could file a claim. PayPal is giving them 10 days to resolve the issue, and if they do not PayPal will refund the money. CALL THEM
Ordered an evening dress for my wife, it arrived after about 3 weeks. Absolutely fabulous!! Dress was exactly as pictured and fit her like a glove.The quality of the dress was as good as the dresses we looked at in high end shops locally. When I took my wife to a party, she get high praise and she feel so happy. Thanks dressale, will definitely order again.
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