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T H.

Contributor Level

Total Points
101

1 Review by T

  • DresSale

7/2/14

Worst experience I've ever had. I bought my daughter's senior prom dress in plenty of time. The PROMISED on the phone and in email that it would be here at least a week before the prom for any possible alterations. We spent almost 200.00 When I saw bad reviews (after ordering) I called to check on the dress they told me it was going to be ready. When the dress did not arrive on the latest day promised, I contacted them. They said the dress wouldn't be ready for another two weeks, which would be AFTER the prom. I told them to go ahead and cancel the order and I would now have to go out a few days before prom to find a dress for my daughter. I even emailed a confirmation of the cancellation. Since they said the dress was not ready and it would take awhile to ship from CHINA, I gave them plenty of time to cancel. Well, guess what? Two weeks AFTER the prom arrived while I wasn't home. My husband didn't know what it was and signed for it. We NEVER opened it. I can not tell you how bad it went for the couple of months that I was trying to get them to pick up the package. They wanted me to pay the international shipping to get it back to China. I wanted them to pick it up/pay for it, since I had cancelled in plenty of time. I eventually worked out a deal with DHL, who shipped it back for free since it was still sealed in its original bag. ONLY to have the people at dressale to lie and say to me when they got the package back, that it smelled real strong of perfume and accused my daughter of wearing it to prom and sending it back! We had to buy a new dress because this one didn't even arrive until AFTER the prom. They literally lied to me and said since it smelled of perfume that they would not give me back my money. If you value your money and your insanity, don NOT BUY from this company. There is a reason why you see so many negative comments online for them. They also had some statement on their website that they had their name used and that they are not the same company that has all of these complaints. That is NOT true. It is the same company. I highly recommend you buy somewhere else.

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