Chess.com has a rating of 1.48 stars from 211 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Chess.com most frequently mention customer service, fair play, and credit card problems. Chess.com ranks 991st among Games sites.
This company responds to reviews on average within 15 days
I absolutely love this site! I can see the problems with it but nothing bad like that has happened for me, in my personal experience everything went right. Don't buy the premium though its wasteful. Just buy an actual chess set or use the free one, the premium can have a lot of things go wrong with it.
I average 1800 to 2100 but on this scam site there are 1500 players/bots that play you all the time and have min ratings of 1900 but show low values to keep your score low when you lose to them. If you play on this crap site keep in mind they try to keep your score low until you register and pay for classes. Then all of a sudden you become a much better player not because you learned anything but because they block the bots and low rated scams.
I average 1800 to 2100 but on this scam site there are 1500 players/bots that play you all the time and have min ratings of 1900 but show low values to keep your score low when you lose to them. If you play on this crap site keep in mind they try to keep your score low until you register and pay for classes. Then all of a sudden you become a much better player not because you learned anything but because they block the bots and low rated scams.
Site advertises they match ppl skill. UNTRUE. I was matched with 225+ plyers over my pts. UNFAIR play
Tip for consumers:
I abort games where I see the other player is more than 100 pts above my level but that abort button has disappeared. I have just started to learn to play chess since November 2023 and being so overmatched prevents my learning, it becomes frustrating to play. This is like playing a fixed game . Nobody likes to play anything that is fixed. There is no way to contact them directly, they made sure of that.
Hello! On Chess.com you can use a setting to limit your game pairings based on opponent ratings. That way you can always pair with someone close to your rating!
https://chesscom.helpscoutdocs.com/article/1962-how-do-i-choose-what-rating-my-opponents-are
Please write to us at support@chess.com for assistance. We're here to help!
Sure chess.com is free, but only if you are stupid will you try to use the site. The ads that it uses to extort its members freezes games. You can't even do tactics cause it freezes the screen. In todays world its hard to be ad free in anything, but for chess.com the ads are poorly run or maybe they do it on purpose so that you can't get a decent playing experience without paying to remove the ads. Its crazy that a company pays chess.com to run there ads then they turn around and charge its members money to remove them. Ethically Chess.com should be shut down and sued.
Tip for consumers:
They are crooks.
Products used:
Everything they offer has a marked up of over 4000%.
I loved using this app, learning how to play chess, and playing against people online. It was quite literally all fun and games until I took a long break from it. I got somewhat better at the game offline, came back quite literally today, played two rounds before eating dinner, came back to check my email and my mf account was closed for "suspicious activity." Is getting good without your stupid app a violation of their terms, well then I'll do it $#*!ing again $#*!s!
Tip for consumers:
Don't get good offline, they hate it (sarcasm).
Products used:
My free account
Ultimately the problem with this site isn't the game, but the people playing it. I turned my chat off almost immediately due to s*x harassment issues, and there is ZERO sportsmanship with this app. People will play at a lower level than they are actually ranked, just to boost their scores. People resign if they make a bad move or lose their Queen. They take FOREVER to make a move sometimes. (Like it's an app on your phone, not rocket science, it's not that deep.) They abandon games if they make a bad move, or intentionally try to stalemate you out if they know they're going to lose. The abandonment thing is a big problem, because even though the app has an "auto-resign" feature, it takes at least 5 minutes to kick in, and then when it does kick in it's another 3 minutes on top of that. The game is great, and the app is okay... But they need to regulate this stuff more because people get on this site and act like a**h*les. 🙄
Hello, we're so sorry to hear about this, and we want you to know that player abuse is not tolerated on Chess.com:
https://www.chess.com/legal/community
We are constantly expanding our efforts including automated chat moderation systems, as well as dedicated moderators. We're also expanding our system to detect and prevent stalling. We ask that players please reports instances of abuse or stalling as shown here:
https://support.chess.com/article/209-how-do-i-report-someone
You can also write to us at support@chess.com for assistance. We are here to help!
I absolutely love this site! I can see the problems with it but nothing bad like that has happened for me, in my personal experience everything went right. Don't buy the premium though its wasteful. Just buy an actual chess set or use the free one, the premium can have a lot of things go wrong with it.
Took my money and froze my account without reason. After many emails there is no one to speak with and just an app that just keeps mouthing the same nonsense.
Hello, we're sorry to hear this. Please write to us at support@chess.com for assistance, and we will absolutely assist you in receiving a refund for any unused membership credit if you're no longer able to access your Chess.com account. We will also provide further information on your account status and the possibility of accessing your account or creating a new one. We're handling many requests at this time, so we appreciate your patience, and a member of our team will reply to you via email as soon as possible, typically within 1-3 days.
Good luck if you like speed chess! Pieces drag...hard to move and sometimes end up on the wrong square. System overloads due to too many new players also occur. Time cheaters everywhere. But you can watch Magnus Carlsen! Owned by people who are very political too. ( chess chat is for a "free Palestine!")
Hello, in Settings you can choose your preferred method to move the chess pieces. If you prefer to click twice instead of dragging pieces, that option is available!
https://www.chess.com/settings/board
We're doing our utmost to prevent any server interruptions as our player base continues to grow--now more than 150 million total registrations! For help with frequent disconnection or latency, we can also share some tips for optimizing one's own device and connection for chess:
https://support.chess.com/article/4720-online-chess-performance-optimizations
Lastly we ask that players please refrain from having political discussions in public chat or forums, as outlined in our community policies:
https://www.chess.com/legal/community
Please write to us at support@chess.com for assistance on Chess.com if needed. We're here to help!
Just.com struggles with its IT. It always forgets my profile. Even when I turn off the app and open it back up, it still has forgotten my profile. I have gone so far as to delete the app, then reinstall the app only for to ask me to create a new profile not remembering my old one only after months go by or weeks go by will it reconfigure and remember who I am total waste of time
Please write to us at support@chess.com for assistance with retrieving your profile. We're here to help! :)
I'm a novice player and signed up to diamond membership a couple of weeks ago.
Tried to log on only to find that although my membership is still active, my account was deleted! No reason given. All I've really been doing are puzzles and lessons so have no idea why this has happened.
Then I deleted and re-installed, creating a new account with new diamond membership but I still can't access unlimited puzzles. What's going on!?!?!
They ban accounts without reason. Glad I never bought a membership here. Had one account banned accused of fair play violation. Average about 80% accuracy with about a 70% win rate. Nothing that crazy. Just someone whos played chess a long time. I appealed that decision. After weeks I got a link to setup a new account. A couple weeks on that account, and also banned. Their site is completely unusable.
First of all, it is a great app for different kinds of players from beginners to the pro ones.
I've downloaded their app a few weeks ago.
Points:
*Lag- it is minimal throughout the app but this obvious to the lessons part
*Limit to free users- it could have been increased to at least 2 lessons per day or 3 lessons. I find the one lesson per day kinda unnecessary.
* There is a variety of options to do in the app from lessons to types of game you want to play.
Hi Arvie,
Thank you for your detailed review and the critical feedback. We will take these points into careful consideration as we work on improvements in the app.
Thanks!
Chess.com tries to say the reason why there's cheating going on cuz they're using engine chess.com is the one that moves your pieces when you don't even touch them because they want you to pay to have the benefits of the other players where their time can keep getting extended or once again you didn't touch your pieces but they got moved. They try to say they get rid of people for cheating that's bull I've been cursing them out for the past month now cuz I know it's them
They took $99 and closed my account 10 days later. No response from support. They claim violation of fair play, I don't play for money or tournaments or ratings. I went there to learn, so I could teach my son. Ridiculous tactics. Fine if you want to close an account; it's your site. But give me a refund for an entire year I've paid, if you won't let me use what I paid for.
Unless your a Grand Master, chess.com is unpredictable with the level of play a player possess. No matter their rating, the player can be considerably advanced. Lichess is better when seeking a comparable opponent. Chess.com expects you to play as black even when you've already played as black. Win or lose it should alternate especially if you protest by aborting a game or two. Rather chess.com will INSIST you play black and view you as abusing for insisting to play white, which you won't get. Lichess will alternate your color if you protest playing a color you just finished playing. Today is my white practice, but 80% of my games are my being black. Hacks, cheats and abusers are more frequent at chess.com. Overall chess.com the is most popular, and the most difficult opponents.
Today I played 10 games as guest on beginner and had the following results:
4 games - abandoned
3 games - other player resigned after 10 moves
3 games - disconnected after being a loosing position -- basically ran the clock down to the last minute and then disconnected
Site is basically garbage. Nothing the discourages slow play, abandonment, or just disconnecting.
With that said, the site itself is well designed.
EL PEOR SITIO EN INTERNET PARA JUGAR,/?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?
Hola. Escríbanos a support@chess.com e infórmenos sobre cualquier problema que encuentre en Chess.com. ¡Estamos aquí para ayudar y queremos que tengas la mejor experiencia posible en nuestra plataforma!
I hve bad experience played with many cheaters at this site. They know a spcific key that makes the game ended as they won while the game still running. I faced this situation many times and I reported all of it but no one come to me and also I am loosing my points and time playing with cheaters
I am very disappointed and will not play here anymore if I did not get back the points I lost with these cheaters. Attached photos for my last 2 games
YOU ARE LOOSING YOUR CHRIDABILITY
App is full of problems and far inferior to Lichess.
Some issues below:
Huge lag which impacts on your ability to win shorter games (3 minutes and under)
You can't select a rating range on 30 second games. As a result, you can win 14 games and lose 1 game yet still lose points. Dumb and stupid and kills the game
Customer service parrots on the Android app repeating the same things all over again
You can be matched with people you have previously blocked. I'm surprised this has not been addressed as it could lead to prolonged abuse or harrassment
Constant up sells
Chess.com has ruined many a day for me but I continued because it's where my stats are. I say go with Lichess and avoid the bother.
I can't even have fun playing chess. When I try playing online, I lose elo and can't go back to my original rating. I lose more than I can gain, and that discourages any new beginners to chess.That's besides the millions of times chess.com is trying to shove premium down my throat to support a website that doesn't work half the time. Like people want to learn from their games most the time
Once I got charged now game a analysis won't load. Lessons are ok but a little over my ability right now. Would be nice to see more openings and defense rather than 2 world class players battling it out
The website is super cool, and has gotten many people on chess. I was trying to learn, and tried the trial; I forgot to cancel it. Which means you would start paying monthly of course. No big deal, right? Well, they sign you up for a YEAR of the highest payment option! They are ignoring my emails about it. It's a friggin pandemic, I cant drop 100$ on a "diamond chess membership", I wish they would just help me out. I dont really even want to play chess anymore.
I WASTED MONEY ON TWO YEARS OF MEMBERSHIP. SITE IS HORRIBLY MISSMANAGED. YOU CAN CONTACT CHESS.COM BUT THEY NEVER REPLY. So FOCUS CHESS.COM OR F$#% OFF CUS YOUR STUPID.
The site's user interface is really well done, one of the best (even better then Lichess) however that is basically where it ends.
1. No support at all from their help desk
2. Too many abandoned games
3. Way too much cheating
4. Getting locked into a color (i.e. 10 games in a row as black -- really?)
I agreed to pay a monthly fee of approximately $10 for my grandson to improve his game. However they charged me $129.89 for some unknown reason. I have called their toll free # which my bank gave me but no call back from them!
I wouldn't recommend this site to anyone
Products used:
Chess tutorials
Play chess on Chess.com - the #1 chess community with +20 million members around the world. Play online with friends, challenge the computer, join a club, solve puzzles, analyze your games, and learn from hundreds of video lessons. You can also watch t...
Hello, we have tens of millions of monthly active players, so that means when you play on Chess.com, you're playing real people! Game pairings are not manipulated in any way, and we actually want to help all chess players improve and keep increasing their rating. That's why it's possible to access training features in a limited capacity even on a free account! If you suspect another player of cheating, please report it by clicking their username. We are devoting more resources and staff to anti-cheating than any entity in the world, and we understand how important it is to keep the game fair!