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I came to chess.com on 2018, I played on there for two years. Chess.com is a chess website that allows you to play for free. I discovered that chess.com does a lot, and I mean a LOT to force you into premium. Half of the things you get on premium are pretty straight forward with everyone. There are other things that are more hidden. For instance, when I played on chess.com, it fixed me to a system of points where, if you play a lot, the points you gain/lose are decreased. This sounds very unfair to some people who only get 3-4 points after winning a match. Also, chess.com is very slow and laggy, this makes it impossible to play chess quickly. Staff are very rude and impolite at times and they take forever to respond. They are friendly on email, but take that issue to chat and they become hostile.
Horrible.
Tip for consumers:
Be carful of staff and try not to interact with them unless you REALLY need something.
Never contact higher authorites, that is like asking for a straight off ban.
Products used:
None, as its free.
Anonymous E.'s review of Chess.com earned 3 Very Helpful votes
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