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Frank C.

Seattle,WA

Contributor Level

Total Points
80

1 Review by Frank

  • Chess.com

4/8/24

I had just recently gotten the app, about two weeks ago. I played throughout my childhood and early teen years. After over ten years I wanted to brush off my chess skills and just have fun. Took some wins and loses first few days. Spent some time playing outside the app with some friends who are really good. Helped me with getting better. Unfortunately, coming back into the app after the first couple of winning games I was banned without any explanation other than suspicions. I don't pay for the app, and reviewing others who had the same issues I can thoroughly say I am dissapointed. The owners should be ashamed of the fact that they are willing to throw people out without explanation or reason. Other than what I assume is they were improving outside our app and not paying to show their improvements. Way to take the joy and human connection out of a classic age old game.

Service
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Quality
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Nich B. – Chess.com Rep

Hello! For assistance with your account status, please contact our dedicated Support team:
https://support.chess.com/en/articles/8737050-contact-us
We'll help get the issue resolved for you as soon as possible! Accounts are only disabled in the case of breach of our policies listed here: https://www.chess.com/legal/user-agreement
We never close accounts without reason, and we only do so when we detect a policy infraction. However we're here to help get that resolved for you, so that you can get back to playing chess in no time!

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