Booking.com

Booking is a real fraudster
Booking is a real fraudster. I made a reservation through Booking. After 2 weeks they called me and told me that the price that we made reservation is wrong and they cancelled my reservation without taking any approval from me. After hours of talking they assured that if I made a new reservation to the same hotel they gave promise for they would pay this price difference after my holiday is completed. İt has been 3 weeks nearly and neither i get my money nor i get any enough answer from booking. I will apply to all ways to complain them. Dont use booking

They stoled me more then 1100 euros with no reservation what so ever. They just used a previous credit card they had in their system. You can't even contact then, only if you contact them regarding a reservation. Which i did and got an answer from my last reservation hotel saying that it has nothinh to do with them, which is correct. Booking never contact me afterwards.Total scamm! Never again i will trust this company.

Worst company to help in bad situation.
From booking.com online application i have received link for hotel payment. It was breach into booking.com from hackers. They told me that they will refund, but i have spent 37 days of talking, sending bank documents, speaking hours with booking.com on telephone with new person every time. I gave up. DO NOT TRUST BOOKINg.COM

Terrible Experience – Unauthorized Cancellation, No Support from Booking.com I had a confirmed booking (ID: *******168) at Hotel Munich City in Germany for 17–19 April 2025, made through Booking.com. A day before my trip, I contacted their Twitter support to confirm check-in time. Shortly after, my reservation was cancelled without my knowledge or consent. I received no OTP, no email, no notification. I had to rebook the exact same hotel and dates—effectively paying twice. Booking.com refused a refund, hiding behind the "non-refundable" policy, even though this was a clear security and verification failure on their platform. Support was slow, vague, and unhelpful. Their "specialist team" has not responded in weeks. I've now filed a formal complaint with the European Consumer Centre. Booking.com failed to protect my booking, offered no accountability, and left me mentally and financially stressed. Be very cautious when using their platform.

I have been a loyal booking.com customer for many years now. No more. Their customer service has gone WAY downhill. I recently booked a room with a hotel for 6 nights so I could be near my father who is in the hospital. The booking website advertised this hotel as having non-smoking rooms and free wifi throughout. There was NO wifi available ANYWHERE in the hotel and my room reeked of smoke. I went to the manager who didn't speak any English. An assistant told me that because there were so many guests in the hotel, the wifi didn't work. I showed her my phone and asked her to point out the wifi and she couldn't find it saying that the wifi was not available. This was in the hotel lobby, check-in area. I told her that I absolutely needed wifi in order to be able to secure Uber car service, to order food, make reservations, etc and that if it couldn't be provided, I wanted a refund. She told me to call booking. So I walked a mile to the hospital to use their wifi to call booking and was told that I would get a refund AND assistance in securing new accommodations. I then walked BACK to the hotel to get my luggage and then walked the one mile BACK to the hospital, carrying my suitcase in the sweltering heat. I checked my email and found aa letter from Booking stating that their "partner" would contact me regarding he refund. I don't know nor do I understand what a Booking.com partner is and I then had to book new accommodations on my own, paying top dollar at the last minute. I later called Booking again (another 1 hour on the telephone) and then received an email stating that they would NOT be issuing me a refund. It's quite unbelievable and unacceptable. In summation, Booking.com does NOT support their consumer customers. They should be ashamed of their policy and behavior (but they're not) and consequently, I am done being their customer. Caveat emptor when using this "service." They threw me to the wolves and I lost almost $ 400 on this fiasco. Booking.com is a DISreputable service and they do NOT honestly advertise nor to they serve their customers. Yes they have a nice website but this experience, as well as a couple of others, have caused them to lose me as a customer.

DO NOT USE BOOKING.COM TO BOOK YOUR STAYS! They are not Airbnb - they don't provide fraud protection for consumers. Additionally, they protect unscrupulous and predatory property owners. I recently booked seven stays through booking.com and most of them were ok. There was one predatory home owner, however, that really screwed us over and now refuses to provide a refund. We arrived at her property to find blood on the pillowcases, folded up damp dirty towels and nasty bedsheets. When we reached out to her for assistance she didn't get back to us for three hours and by that time it was in the evening and we had no other place to go. booking.com said that they would book us an alternative property but they did not and furthermore when we reached out to them for assistance they dropped the call. I called five more times and even asked for my case to be escalated to a senior agent and every single time I called they dropped the call! Also I realize that even if I leave a bad review for the property they won't publish it. They have this whole system rigged for themselves and the property owners and too bad for you if you're out thousands of dollars on a ruined vacation. I have photos of nasty towels and bed sheets if anybody wants to see them. Also the building that they were trying to get us to stay in had red support beams and wooden planks on every balcony in the front and back of the building which tells me that wasn't even a safe building to stay in. Which reminds me: that property was advertises having balconies but then when you get inside the unit there are signs on the balcony doors that say the use of the balconies is dangerous and prohibited. RUN! Don't walk away from booking.com!

I was lied to, misled, and denied a refund Booking.com had already promised me. I booked a stay at Lara Apartments in Rovinj for June 9. When I arrived, the studio was nothing like advertised—dirty, no terrace, barely any light, poor air conditioning (only in the kitchen), and an uncomfortable old mattress. I spoke directly with the owner, who acknowledged the issue and agreed in person to cancel and refund the stay. I immediately called Booking.com from the apartment. I spoke with an agent named Cristelle, who was present during the call with the owner. Booking.com confirmed over the phone that I would be reimbursed within 5 days, once the cancellation was processed. I have a record of this call, the timing, and what was said. Then Booking.com gave me the wrong property contact email—one that belonged to a completely different apartment in Pula (which I stayed at later and loved). Because of this internal error, they mismatched the refund request, confused the records, and claimed the refund was denied—when in fact, I left because the property was unacceptable and I was told by both the owner and Booking.com that I would be reimbursed. Weeks later, Booking.com tells me I'm not eligible for a refund because the owner suddenly changed her story and now claims I "never showed up." That is 100% false. I spoke with her in person and she confirmed the refund both verbally and via email (though she used a different email address). This is beyond poor service—it's dishonest, disorganized, and disrespectful. I provided proof, followed every instruction, and was reassured on the phone. Booking.com refused to take responsibility for their mistake and are now denying a refund they themselves promised. Plus, I followed up, I was told the owner claimed I never showed up. That is a blatant lie. I was there, I spoke with her face to face, and she confirmed everything. This is deceitful behavior, and Booking.com supported it by refusing to honor the refund—even after seeing my proof. Avoid Lara Apartments at all costs. The place is not as advertised, the owner cannot be trusted, and you risk being lied about and cheated out of your money. I lost money, time, and trust in Booking.com. Never again.

Booked a motel in Redcliffe QLD and paid but the motel was never advised after 4 hours on the phone to booking customer service all they did was lie and offer no result luckily I paid with PayPal and have lodged a claim there and about to report them to the consumer affairs department and the fair trading dept

I had a hotel reservation that was refundable until April 11. Despite canceling on April 9, they have not refunded my money.

It's a total rip off if you need an emergency cancellation. I am trying to get in contact to talk with someone. But all sites lead to nowhere, not even a contact number.
Beware!

I booked with booking.com scammers and my surgery was canceled. I tried to move my dates after staying 1 night. Absolutely no help from the scammers. There based in the Netherlands so no recourse. Total scam. New motto should be WE'RE KEEPING THE MONEY NO MATTER WHAT SUCKER.

I needed to modify a reservation, after two days to trying, I gave up and cancelled and booked with the hotel. Disappointing and will never use booking.com again.

Absolutely appalling experience that nearly left us stranded without a place to sleep in Tromsø during high season. We booked and PAID for a 2-bedroom apartment months in advance. The booking was confirmed, dates were correct, and we even chatted with the host who confirmed everything. Fast forward to the night before check-in – the host tells us Booking.com messed up the dates. Someone else is staying there and we have no place to sleep for the first night. We spent the whole night on the phone with Booking instead of enjoying our trip. No clear help, no accountability, just generic responses and "sorry for the inconvenience." They offered to refund the original booking and told us to find new accommodation ourselves – during high season, when everything was either full, overpriced, or terrible. Eventually found a smaller place at a higher price and Booking only refunded a small portion of the difference after multiple stressful calls. Customer service was disorganized, unhelpful, and rude. Worst of all – no proper apology, just a "take it or leave it" attitude. If we hadn't followed up with the host ourselves, we would've been stuck in the freezing cold with 4 suitcases and nowhere to stay. NEVER again. Use another platform unless you enjoy last-minute chaos and zero support.

After booking a hotel on Booking.com, for some reason it came up with 1 guest instead of 2 guests. I used the on-line contact AI, requesting the booking be amended to 2 guests. This resulted in my booking being changed to two guests but my booking was changed from a superior sea view to a standard roofer the same price. As previous reviews have indicated, it is impossible to speak to anyone and the online Ai is clearly not fit for purpose. I contacted the hotel who informed me that they have no control over the booking and cannot make any changes to the booking. Only Booking.com could amend the booking. I would have to pay the price for a superior sea view room but sleep in a standard room. The hotel has no control of the price or room allocated. Thanks to the CEOemail website, I found Booking.com's telephone number, 020 8612 8000 and spoke to Mohammed, who understood the issues and resolved the problem. Apparently, there is a problem with the software that shows only I adult staying. He cannot alter this, but he has put a note on the booking and spoke to the hotel. I was about to email the Chief executive at Booking.com but Mohammed sorted out the issue. The website CEOemail is always good for contact details of limited companiesThank you Mohammed. I cannot give Booking.com a five star review because they make it virtually impossible to contact and the online A1 only compounded the problem. Mohammed deserves five stars but the company get three.

I have had multiple frustrating experiences with Booking.com, but my most recent trip to Costa Rica on February 14,2025, was the last straw. I booked a hotel through Booking.com, received a confirmation, and drove all the way to the property—only to find out it was completely sold out. Thinking it was an isolated incident, I booked another hotel through Booking.com, drove for hours, and upon arrival, discovered that it was also fully booked, despite receiving a confirmed reservation.

This is not the first time I've encountered this issue. Booking.com seems to confirm stays without properly verifying availability with hotels, leaving travelers stranded. To make matters worse, Booking.com often charges for these non-existent bookings, making it an exhausting and time-consuming process to obtain a refund—usually involving disputes with credit card companies.

Additionally, the lack of proper communication tools for travelers to cancel or modify reservations, particularly in certain countries, only adds to the frustration. A company as large as Booking.com should implement a system that verifies a hotel's availability before confirming a booking.

After repeated bad experiences, I will no longer be using Booking.com. I strongly advise other travelers to proceed with extreme caution—or better yet, book directly with hotels to avoid the stress, financial loss, and wasted time that comes with relying on Booking.com.

I've used booking.com three times in the last year. On two of those occasions my credit card has been scammed by a third party. Booking.com was the only non-regular website i used during those times, so I strongly suspect using it exposed me to scammers.

I also received a scam email offering me prizes if I completed a 'survey' about using booking.com shortly after one of the occasions I used it. It was a very realistic scam, to the point where I almost fell for it.

They do make sure what is being advertised by the accomodations is accurate. The accomodation said it also had single beds but was only a matress on the floor. They do not make sure that the accomodations are following their own country rules...i.e.we were charged an additional 19% vat tax by the property in colombia and then we find out we did not to pay that since we are tourists. They should be more awhere on what there customers are doing.

Booking.FAIL House we had a confirmation for in Fort Lauderdale was sold and no one bothered to tell us. Customer service offered to find our party mother place to stay only the places they offered were not in the same state or even country as our original reservation. Now there is noting suitable available and they stopped replying to my messages.

They have the worst client service. They do not help at all. We had scammers who lied about an apartment we booked, when we were there it was not safe and basically nothing was ok about the apartment. I called booking and cancelled the apartment. I demanded my money back but booking do not want to help and each time I call the line cuts off and I get someone else. In one day I told my story 8 times from scratch and spent 2 hours on the phone, my day was ruined. Shame on booking not punishing scammers and give them free pass, as long as booking get their percentage they do not care. For me after being a client for more than a decade I will never use booking again and won't recommend it to anyone. We lost now 940€!