We stayed in Hotel Sentral in KL Malaysia about a week ago. (in 406 reviews)
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Booked a Hotel in London and was provided with an Address and telephone number, on arrival this was NOT a hotel but private Apartments and the telephone number was incorrect. Had to find alternate accommodation, at great expense. This is a highly unprofessional and outdated booking system, do not use.
I booked a studio through booking.com only to be shown into a mouldy damp hole of a hotel. took photos and presented to booking.com to show they bared no resemblance to their pictures to be told it was my fault for not reading all the reviews. why advertise accommodation that doesn't exist ...
Last Oct. 30, 2015, my party which includes 4 adults and 2 kids (ages 10, 3), checked into our rented Vacayo apartment at about 5pm EST. Aftr resting a while, we left the aparment at 730pm to eat dinner. We came back to the apartment almost 3 hours later, and found that we could no longer access our apartment. To clarify we could get into the building, but not into the apartment.
(Electronic lock shown near finger)
Aftr numerous tries, we tried calling vacayo apartments but could only reach their voicemail, we tried contacting the person they assigned to help us with our check in, and we we were unable to reach him right away as well. We then decided to call booking.com, although the agent was very helpful, was unable to reach anyone from vacayo as well. We decided to stay patient, hoping someone from vacayo would eventually call us back to help us. We tried calling all the numbers Vacayo gave us and again were unable to reach anyone. At 11:39pm, Kareem, the Vacayo representative in-charge of our checkin, finally texted and called me. But he too was unable to help us over the phone, and said that he would see what else he could do, and that he would text or call us back. 30 mins later, with no feedback from Kareem, we texted him again asking for his help, but he did not reply. So I decided to call booking.com for the 2nd or 3rd time already that evening, to asked for help again. At this point we were all exhausted coming off a 19 hour flight, and were also cold in the hallway with all our things inside the apartment, except for what we had on us. We all just wanted to sleep, especially the children but could not.
( pictures above show were my brother sat, with his 10 year old son sleeping on the floor beside him)
(This hallway is were my sister in law sat with my 3 yr old niece, who was crying most of the time. The stairwell going up is where my sister and I sat, alternating calls to vacayo and booking.com). At 1:30am on Oct.31, 2015, after not hearing back from Kareem and vacayo, and the booking.com agent saying that he could not help us with last minute bookings since it was already past midnight, we decided to look for another place for the night or in this case early morning. The cheapest place we could find in Manhattan at that time of morning, that had an available room was Gardens NYC, but it would cost us $580.11. We decided to take it, rather that the alternative of sleeping in the hallway. We also spend $26.53 on Uber taxi to get to the hotel since it was located in the upper east side, and our apartment is in the lower east side. All in all we were able to check in by 3am.
That morning, Kareem from Vacayo called at about 930am saying he was in the city and would be able to help us "in a while". By 11am on Oct.31, he finally called to say he was on the way to the apartment, and I told him that I would meet up with him there. We got to the apartment just past 12pm, fortunately Kareem was already able to open the apartment door by then. He informed us that something went wrong with the doorknob, that is why we could not get in. He said he would report to his office that the incident was not our fault, something which we knew all along. After he left, I called booking.com to informed your company that we got into our apartment already and to help us with a reinbursement of atleast $580, for this unnecessary expense.
Throughout the entire nightmare, We not once lost our tempers, despite our feeling of helplessness during that time. No one from vacayo or booking.com was able to help us, not until over 12 hrs since we first requested help.
As of right now, Nov. 3, 2015 that feeling of helplessness is back. We feel booking.com and especially vacayo apartments are not taking our claim seriously. No one has apologized to us, except for some empty words, but more importantly our refund request has been totally disregarded up to this point. You would think that someone from booking.com would act on this instantly, but you would be wrong. I feel you did not value our business, and are hoping we would just go away quitely. We are not!
I regret using booking.com, and will not use it in the future. And I will make sure that as many people that I can reach will be informed of this incident and the lack of action from your company. Sending emails is insufficient, and not helpful at all. We want results, and nothing over what should rightfully be refunded to us.
I booked a hotel in Paris on Booking.com at a great rate. As I was on the train to Paris from Amsterdam I got an email message saying that my booking had been canceled. I responded that I had not canceled the reservation and needed the room and it needed to be reinstated. I assumed that the message would just go into "noreply" cyberspace, but within an hour I had two personal messages from Booking.com apologizing and indicating that my booking was reinstated and personally confirmed with the hotel. I was impressed with the save -- and I have never had a problem with other booking.com reservations.
We spent 5 nights with lovely Champi and her welcoming family. We felt a part of the family when they invited us to join their family hike to Ella rock, and helped us planning our trip around..
the rooms are amazingly clean and new with a balcony where u can sit and watch the beautiful river and the little watterfals around (which also great for swimming)
The thing I enjoy the most was the spontaneous cooking class we had one evening...
it's a great and quiet place, 7 minutes with took took to ella's center
I BOOKED A ROOM AT THE HILTON HOTEL ON MONDAY EVENING CANCELLED IT ON TUESDAY MORNING (FOLLOWING MORNING). I WAS DUE TO GO ON THE SAME DAY. BOOKING.COM ALLOWED ME TO CANCEL THE BOOKING ALTHOUGH THEY SAY I SHOULD HAVE CANCELLED 24HRS PRIOR BOOKING DATE. WHY WOULD THEY ALLOW ME TO CANCEL A BOOKING IF I WAS OUT OF THE 24HR NOTICE? I BOOKED ANOTHER THROUGH BOOKING.COM OF COURSE WHICH IS THE REASON THEY ALLOWED ME TO CANCEL SO THEY CAN MAKE MORE MONEY. THEN THEY BLAME IT ON THE THIRD PARTY (HILTON HOTEL) NOT WANTING TO REFUND THE MONEY. I WILL NOT BE USING THEM AGAIN. THEY ALSO HAVE ADVERTISED ON THEIR WEB PAGE AT THE MOMENT NEW DEALS LISTED EVERY DAY FREE CANCELLATIONS ON MOST ROOM! THEY DO NOT TELL YOU ABOUT THE TIME FRAME IN WHICH YOU HAVE TO CANCEL. THIS IS WRONG AND THEIR STRATEGY IS MISLEADING FOR THE CUSTOMER.
Very disappointed long term customer that has been doing bookings for air fare and hotels since you started. Used the mobile site to book a room by my location sitting at the front door of the hotel I wanted to stay at and it ended up booking me a room across town at Holiday Inn that I did not want to stay at. Called customer service and was told I should have payed more close attention to the booking I was stuck so ended up paying 70.00 for a room I didn't need. You have lost a once very loyal customer over 70.00. Look close at the room you are booking before you purchase you could be wasting your money on a room like I did. The main and only reason I was getting a room in the first place was so my daughter could swim in a indoor pool on a rainy cold day. Frome now on I will recommend another site not affiliated with Priceline.com. I will be posting this in as many places I possibly can on social media and review sites. All of my gulf Coast tourist will now definitely be steered in the direction of orbits or something else. Stay away from bookings.com as well as kayak.com it is all the same priceline owned company. Thank you one very disappointed customer with a drive to make sure none of my visiting customers will make the same mistake I did.
Tip for consumers: Stay away use orbitz or something else. Be aware that bookings.com and kayak are owed by them also.Ask Larry about Booking.com
“In der Branche wächst die Kritik am Marktführer. Immer mehr Hoteliers beklagen die Übermacht des Champions, fühlen sich zum Handlanger degradiert. Systematisch schneide booking sie von den eigenen Kunden ab und zwinge sie zu absurden Rabattrunden. In diversen Ländern Europas haben sich die Kartellbehörden eingeschaltet….
Booking arbeitet daran, ein perfektes Ökosystem rund ums Hotel aufzubauen. Fehlt nur noch, dass booking den Zimmerschlüssel aushändigt. Aber auch das ist wohl nur eine Frage der Zeit. Den Code zum Türöffnen aufs Smartphone schicken? Das wird kommen!Den Hoteliers bleibt am Ende kaum mehr, als die Betten frisch zu beziehen und zu hoffen, dass booking wieder Gäste schickt.”
Das meint das Manager Magazin zur Übermacht von booking. Nun muss an dieser Stelle noch hinzufügt werden, dass booking schon jetzt 12-15% Provision von den Hoteliers kassiert und das zu vermuten ist, dass dies erst die unterste Marge ist. Hat booking erreicht wonach es strebt, dürften bis zu 50% Provision normal werden. Booking hat jetzt schon bei vielen Hotels die Macht sie zu füllen oder leerstehen zu lassen. Eine ganze Branche macht sich freiwillig abhängig von der Krake booking.
Erst in den letzten Tagen hat booking zum nächsten Schlag ausgeholt. Unter dem Deckmantel der Online-Kriminalität hat booking eine “Verschlüsselung” der Email Adressen (etwa so: email@example.com) der buchenden Gäste vorgenommen und bezeichnet das als “nutzerfreundliche Lösung für unsere Partner und Kunden”.
Dahinter steht aber einfach nur die Absicht, sämtliche Kommunikation mit dem Gast über booking Server laufen zu lassen und ich unterstelle auch, dass booking schamlos mitlesen möchte was wir unseren Gästen mitteilen wollen und müssen. Zugleich zwingt der “Dienstleister (booking) den Auftraggeber (Hotelier)” – ja liebe Kollegen, dass ist die eigentliche Konstellation, zur Kommunikation mit Gästen über das Extranet von booking. Da kommt dann schnell mal ein Stündchen zusätzlich pro Tag zusammen. Das bedeutet aber auch, dass booking uns von wichtigen Kundendaten abschneidet. Und auch hier ist zu vermuten, dass dies erst der Anfang ist. Hat booking seine Marktmacht noch weiter ausgebaut, werden sie weitere Hemmnisse einbauen, die die Abhängigkeit der Hoteliers noch weiter verstärken.
Eigentlich bleibt uns nur noch ein Weg aus dem Dilemma – raus aus bookingLieber eine Ende mit Schrecken – als ein Schrecken ohne Ende.Was nützt mir ein volles Haus, wenn booking die Sahne abschöpft?
They showed photo's of normal hotel rooms. Lobby looked ok. The room they gave us was Filthy. Mold in shower ,Punch holes in the door both sides headboard had hand and foot prints and dried Semen running down it .Torn curtains. Filthy sheets. Stained walls. Smashed bureau with drawer missing and telephone was broken. Toilet looked like the $#*! pipe was leaking. Spider webs in room corners..Booking .com refused to give our money back and so did the hotel.we were there only 3 hours and had booked a week.We were charged more than full price. Pakistani scum ......... A Dirty Brothel is all it is....
If I could give a negative I would. They lie and cheat and when they say it is the last room it is not. GO DIRECTLY TO THE HOTEL OR MOTEL they advertise as you will get the truth and the best deal. Booking.com puts one price on their site and then when you turn up to the Hotel or Motel it is around 100.00 more. Also they do not give confirmation and they tell lies. Someone needs to sue this company as they are rude and unprofessional and so dishonest. Warn everyone about this company.
last year i booked rooms in the ashfield hotel huddersfield through booking.com when we arrived the hotel was shabby and dirty we refused to stay.we had to go to another hotel
when we complained to booking.com they told me that they did not check this hotel they just got them to send them some photos. how can they have this hotel on there site when they do not check them out. even the reviews on their site should let them know this hotel is rubish
I have been trying to get th reservations Dept of Pantai Puteri Hotel in Malacca..and after 4 international calls and placing my bookings over the period of two weeks and up till today no one responded..though the reception keep assuring me that the person in caharge will respond accordingly!
I booked 3 times with this website
- many choices in hotelrooms
- not expensive, less expensive than a travel agent.
- i had always good rooms and they always forfilled my wishes
- application for the phone is very bad, lots of pop up windows
- some people booked a room and they don't get what they expected, when you have a complaint a manager will listen a bit faster when you travel with a touroperator (they hire 100 rooms, you hire only one)than when you only booked one room
- they aren't alwas cheap, go to trivago to see if there are some other websites with cheaper prices.
First thing first I have been traveling around the world and this is not my first time booking on the web. I come accrues this website and I book our Palawan Trip but my husband got a better deal in another website (agoda.com) so I cancelled our booking from them but then I received an e-mail that the hotel charge me 1 night for our cancellation. I went back on the confirmation e-mail they send me and it states that if I cancel 7 days before they will charge me 1 night and in 14 days before the arrival date they will charge full amount. So they shouldn't charge me anything since I cancelled ahead of time. So I called and the CSR was really helpful at first and she even send me an e-mail that they contact the hotel and they will get back to me once they hear from them. After 2 days not hearing from BOOKING.COM I follow up BOOKING.COM, the CSR that answer my call is so rude and told me that she cannot help me out and telling me that the hotel is allowed to charge us the first night since up to 7days of arrival the hotel can charge us. I told her that I just book this hotel a week ago and I have cancel it more than 30 days of my arrival. They shouldn't be charging me for it coz I cancel the booking ahead of time than the specific time they specify on there cancellation policy. After I explain myself to her she said "Oh well we still waiting for the hotel to answer our request to put the money back on our credit card". What an idiot CSR, she could have told me that and save me time explaining myself to her. WORST CUSTOMER SERVICE EVER and I will never use this website ever again. I even block them on my e-mail and move them as a junk mail so that it would automatically put there newsletter to my trash. I should't even give them 1 star, they deserve no star at all and I am being polite about it.
After booking a hotel in Lisbon when I showed up I was told it was over booked. The manager was very helpful and called Booking . com for another comparable booking. After offering me several hostels they found something on AirBNB. They said they would pay the difference as it was more. I provided them with texts an email from the owner of the property and when that want proof enough a copy of my visa statement . Still waiting for a response. Whatever the outcome theyve lost a customer . One inconvenience followed by others. Terrible PR
Promised for a double bed but due to Vinexpo, they cannot provide. Staff don't know English and I did not get what I paid for...
I've booked hotels through booking.com and not had a problem until a recent stay. The "hotel" charged exorbitant prices and it was quite bad. It was given a 7.7 rating on booking.com which it does not deserve for the fees it charges. I wrote an honest review and it is being "processed" by booking.com. I'm sure they will not publish it because it's negative with respect to the hotel quality and also the pricing. They lost a good customer in me. I will never book again through booking.com because I cannot trust their ratings.
I booked 5 different hotels through booking.com for my upcoming honeymoon in june 2016, which was giving me no end of joy as I am heavily pregnant and on bed rest. The first four hotel bookings were great no problems all buy now pay when you stay they took a pound from my account to verify it was real even though they don't state this i expected it. The last hotel I booked same procedure but when i went to check my bank account as i had my car payment coming out i found that there was 195 pounds missing from my account checked the pendings to find that the grand hotel compondite in sorrento had taking it, called the bank but unfortunetly they were unable to help as it was a pending transaction and advised me to contact booking.com. Before i did this i rechecked my booking and also got my partner and sister to check it to make sure i hadn't made a mistake I hadn't so i called booking.com quite distressed and aske why they had done this at first they said they would call the hotel when they came back to me they said the hotel had taken it as a prepayment I stated that on the receipt i had checked this and no were did it say i had to pay a prepayment and I wanted my money back was put on hold and when the operater came back they told me that the hotel reservations manager wqas not in and they would call me the next day. In the mean time while waiting for a call back they cancelled my booking and are now calling a cancellation fee there are a despicable company and I will never use them again .
If you search for any accomodations worldwide with good prices, here you are right in place.
Sometimes I am sitting in the lounge of an overpriced hotel, using their WiFI, find that Hotel there, for half of the price I just got offered, What to say more.
Booked two nights at Apartment BB55 in Ghent Belgium in Oct 2015. The apartment was listed as "Very Good" on Booking.Com website, and no difficulties mentioned. When we got there we had we had to call a phone number and someone (Natacha!) gave us a PIN that we had to enter to get in. What a shock as we entered a disused wine shop with crates and old shelves lying all around. Then came the worst part, 3 floors to climb up an extremely steep old wooden staircase to a cold and sparse apartment with a broken toilet seat. My wife has a disability and couldn't get past the first floor so we had to call Booking.Com and cancel. Finding somewhere else at short notice cost us Eu 420 for 2 nights plus the £245 we were charged IN ADVANCE by Booking.Com for the apartment. We were contacted by Booking.Com by email to tell us "the owner will not refund your money". If you are elderly or disabled DO NOT USE THIS COMPANY or you may end up with an unsuitable place to stay and no redress.
Gonna tell you how hotel can easily cancel your booking, even a "non-refundable", using a disreputable trick.
A hotel tells booking.com support that it doesn't want to see you. You had any kind of conflict that's why hotel refuses to settle you.
In one case hotel told booking.com that I was drunk and screamed loudly. Nonsense, I don't drink alcohol at all. And why then I would call the police that day?
Booking number 260641943, supposed to check-in on 1st October if some stuff of priceline wants to see the shame of their managers who forever lost their loyal client.
The original reason why the guest house did so is because I demanded a sales receipt for paying amount in cash. Under local laws a client has right to demand a receipt and if so seller MUST give such a receipt. But this guest house refused to give receipt and told me to find another hotel. And manager=owner Larisa created a lie how to cancel "non-refundable" booking.
I've sent statements to police and tax authorities to invoke the responsibility for tax violations and illegal business. It was a small guest house in russian village which manager=owner stated that all guests paid nothing and all lives for free as personal guests. 18% of VAT is so big during economic crisis.
Anyone can get now that "non-refundable rate" is only non-refundable when YOU wants to cancel booking, not when hotel wants to avoid paying taxes and you are irritating client who wants to be protected when you are paying money. btw, hotel was not accepting credit cards despite icons on booking.com page, which is normal for a russian guest house in a village.
And booking.com covers such "business" because it's not you who pay 15% and higher comission to booking.com from each night price, it's someone else. Russian-speaking managers in support (sitting now in places like Berlin, I have plenty of their funny surnames: bulgarian, latvian, western-ukrainian, etc.) treat russian clients like escaped refugees happily run away from motherland and they definetely wants the worst to remaining ones.
Previously there was the other case throughout the history(80+) of my bookings. I found out what really happened about half a year later talking with support about other case and in common.
Had 2 stays at hotel in St.Petersburg. 1-2 nights each. And each stay I put bad marks in reviews due to intolerable unconveniences like smoking smell in my room, etc.
And made a 3rd booking a bit later at a sale off price knowing about some problems but at least I already knew it and I was prepared.
Unexpectedly I found out that 3rd booking was cancelled. booking only noticed that it was due to "misunderstanding" with hotel. I've contacted with hotel's manager and found out that it was because of bad reviews.
Later booking.com support told me that hotel sent to booking a slander that I behave badly like screaming at personel and other nonsense (at 1 day stay, a-ha).
And funny part was that the review about 2nd stay was posted on booking.com at 19th January and the hotel sent that slander to booking.com at 20th January (date was named by booking.com support). Coincidence? No, just stupidness and loss of a customer.
So, dear hotels and small guest houses with no reputation, tell lies and avoid e.g. overbooking easily. Just say that you had a conflict and a "non-refundable" booking is cancelled, free for you.
Tip for consumers: check prices at aggregators like hotelscombined or trivagoAsk Oleg about Booking.com
Booked two rooms recently using this site. Not bad at all. Fast service and good orientation with the map so you can see where is your hotel(speaking about the mobile version). However, didn't get why the first booking they took my money right away and the second one I had to pay at the hotel.
Otherwise I don't have any negative experience so far.
I had an awful holiday experience through them and they pretty much blamed it all on me. I booked an apartment and requested 2 travel cots as part of the booking for the 2 new born babies that were travelling with us, no travel cots there and booking.com said it was my fault for not getting in touch with the venue directly to make sure we had them.
We were stung with a €150 bill as soon as we get to the venue for a city tax that we knew nothing about. Booking.com admitted that they usually add this to their confirmations but a computer error occurred and didn't print with our confirmation but again it was our fault apparently for not doing our own research to see whether that particular city had a city tax that we would be liable for. Their customer service was awful and I just don't understand what their use is if they're not responsible for giving us the vital information that we need for our holidays. This is the first and last time I will ever use them
I booked a hotel on booking.com and when I showed up the hotel they said they didn't have any rooms. They said my card wouldn't be charged. When I got back home to the USA, my bank account had been charged. I called booking.com and they said that they could not give me my money back. Even though I had a time stamped photo to prove I was there, they said it wasn't proof. DO NOT USE booking.com UNLESS YOU ARE PREPARED TO NOT HAVE THEM PROTECT YOU IN A SITUATION LIKE THIS!!! I WILL NEVER USE THEM AGAIN!!!
My wife and I recently travelled to Peru & Brazil. We did all our hotel bookings (6 in all) through Booking.com. We have previously booked hotels in Europe & North America through Booking.com & chose to do so this time too. I did not trouble myself to review the European hotels though some of them were not up to the review ratings depicted at Booking.com. This time around, I did trouble myself to review all the hotels we stayed in. My ratings for the 6 bookings were (Booking.com's average within parentheses) 10.0 (8.5), 9.6 (8.6), 5.8 (8.8), 10.0 (8.5), 9.2 (9.1), & 7.5 (9.1). I chose the hotels because they were given high ratings at Booking.com as you can see. I gave a 5.8 rating to El Tuco Hotel in Cusco because that hotel was that bad and in no way deserved the 8.8 rating published at Booking.com. I justified the rating with a review of our bad experiences in just the 1 night we spent there. Although my other reviews got published promptly, my El Tuco review was on hold for several days. When I wrote to their customer service inquiring about it, they replied that the reviews take several weeks (sic) to be published. Then, today, they published my rating of El Tuco but completely supressed my review, dishonestly reporting that there were no comments for that review. I got the feeling that they are in cahoots with some of the hotels, and wantonly disallow honest reviews about them unless the reviews are average or better. My advice to anyone who wants to depend on ratings and reviews published at Booking.com is not to trust them. As for myself (who has been laughably awarded the "genius" tag by Booking.com), I have decided never to use them again for hotel bookings or bookings of any other kind.
I had (hopefully not more) many problems with booking.com and they just continu to be useless.
When you pay your bill they ask you a confirmation paiement... just look at this after i sent the confirmation paiement:
"Date: Tue, October 20, 2015 1:33 pm
To: "info@XXXXXXhostel.com" <info@XXXXXXhostel.com>
Su Hotel Id#, por favor
Si tienen alguna inquietud no dude en contactarme por teléfono o por correo.
Importante incluir el código de Hotel en la transferencia para que sus pagos sean aplicados sin atrasos.
If you have any questions please contact me directly by phone or email. Please include hotel id to ensure your payments are applied without delays in processing.
Credit Controller LATAM South
4147 Eastern Ave.
Grand Rapids - Wyoming, MI 49508
United States of America
Fax + 1.877.516.7483
Número gratuito: 0800-54410
The world's #1 accommodation site
42 languages, 165+ offices worldwide, 77,000+ global destinations, 850,000+ room nights booked every day
No booking fees, best price always guaranteed
Subsidiary of the Priceline Group (NASDAQ: PCLN)
Para ver o imprimir sus reservas: www.booking.com/hotelaccess
Sus sistemas son capaces de eliminar comentarios verdaderos porque les parecen sospechosos (aun que puedo dar todas las pruebas necesarias), otros comentarios que son claramente escritos con mala fe son publicados (a pesar de comunicar la info a sus servicios), pueden enviar recordatorios para pagar facturas, piden una vez pagado el comprobante (aun que se paga a traves de su propio sistema) y con el nombre del hostel y el numero de factura, tienen ahora que pedirme nuestro id, porque no son capaces de encontrarlo por si mismo...
Deberian verificar lo que significa "Servicio" y "Cliente"!!! Y seguramente revisar su sistema de formación a los agentes porque parece que no saben utilizar los sistemas internos!!!
Voy a publicar eso en varias paginas web como Jabber (publique el primero hace unos dias, pero tranquilos seguire publicando comentarios sobre ustedes y su forma de tratar a sus clientes.
PS: tambien deberia tomar un curso de educacion cuando escribe a un cliente... no le parece empezar su correo con una formula como: "Hola,..." o "Buenas tardes," etc...
Sin ningun saludo.
Un proprietario bastante harto!
I have made a reservation through Booking.com ( 592745017) on 08.10.2015 for 1 night stay at Hostel 44 and my cheking in was supposed to be on 11.10.2015. At 11:00 PM I arrived at 13 Kyrnigradska str. and was totally shocked to find out that the hostel (Hostel 44)does NOT EXIST!!!
Furthemore, according to the people who were living nearby, there was no such place at that address in the past at all or any other sort of accommodation. According to the neighbours, 5 moths ago at the same address somebody has given several rooms for rent (part of his/her apartment), but the Bulgarian authorities had shut them down.
So, at 11 o'clock in the evening me and a friend of mine, had to stay on the street in the pouring rain, without an idea where to go. Only the fortune, had brought us to a jewish hotel ( Levitt hotel), which was completely full at that time ( just as several other places we had the chance to check before) , but the staff was kind enough to leave us in the kitchen and saved us from sleeping on the street during a severe rain storm. The staff explained to us that this is not the only time they accommodated guests, who were cheated by booking.com
In my opinion, Booking BV promoting fake accommodations in order to get access to my credit card details and to use them for criminal purposes.
Really disgusting way to make money!
My last stay at Al Rayah was marvelous, the entire staff working there was very accommodating and helpfull. The location of apartments as well as their overall conditions were beyond expectations. I would like also to specifically thank Sheila Cruz, Duty Manager, for her hospitality and understanding.
I booked Oasis Hotel, Kuwait through Booking.com and paid very high price. I could have paid less if I had reserved the hotel via Agoda.com. I wrote to Bookings.com and they asked for proof which I gave, they emailed me a GOOD NEWS on 16 June 2015 that I will be paid back for the difference. Until now they have not kept their promise despite my follow ups. TOTAL IGNORANCE AND VERY POOR RESPONSE.
unprofessional company, which has no procedures. We ordered curtains long time ago and the order was cancelled (being paid) as we did not send them a copy of the passport, which they failed to request. We have been buying from them before, however this time we are so disappointing will never deal with them again.
I had received confirmation of our reservation for 5 nights at Ottawa Inn Motel for 4 people some four months in advance. We had been travelling some 8 weeks before reaching Ottawa at 5pm on a Friday (peak time) to be told we didn't have a reservation. It didn't help any that I had a confirmation booking number. I contacted Booking.com when I got home asking for an explanation but did not get a reply!
I have been using booking.com for more than 3 years and I have made dozens of reservations using their service. In most cases it has worked out well. I have stayed at some amazing places that I would probably not have found otherwise.
You do need to read the conditions of the booking carefully. And read the reviews, especially the recent ones. Be cautious using them if it is less than a week before your stay. I've had a couple of reservations canceled, by the hotel in this situation and it has been inconvenient. However booking.com did contact me and offered an alternative booking.
Part of the problem is that the "cancel for free" reservations allow travelers to overbook and then cancel in the last few days. This makes for a chaotic situation.
I would also caution travelers to use caution when booking at smaller establishments, and especially apartments. Finding the person who will give you the key can be time consuming, especially if you arrive after a long trip with a delayed flight after normal business hours.
On the plus site the range of choices available, the search features, the maps, and the reviews make booking.com a powerful tool for finding interesting places to stay. booking.com also keeps a history of where you stayed and when in your account which is nice if you are returning to a location.
I made a booking with booking.com, i entered my card details to 'guarantee' my booking, assured on booking.com site that this was only for guarantee purposes and that no charges would be made to my card and also that i could cancel my room free of charge up until 10am on day of booking. During the week due to illness i had to cancel my room to find that i had been charged the full amount of the room. I spoke to the hotel who told me that it was not a free cancellation policy and that booking.com should not have stated that. I have spoken to booking.com on numerous occasions since and i am passed around with no one accepting liability, they want ridiculous amounts of proof that i have been charged but non of the proof i send meets their 'standards' and the hotel confirming to them that i have been charged also doesn't count for much.
I am not the only person this has happened to as the hotel told me many other people had complained. After speaking with booking.com today regarding more evidence they need as i still fall short of their demands, i requested to speak to a manager/supervisor, i was then told that would not be possible and the woman refused to transfer me, she even said i could sit on the phone with her until 7pm tonight when she finished her shift if i liked and she still would not transfer me!!! She was rude, unhelpful, $#*!y and had a real attitude.
Do not give them your credit card details as they clearly can't be trusted with them not to pass them on and illegally charge your account and refuse to help on the matter afterwards. It would appear i got it 'booking wrong' when making my reservation with these people!!!!
This was a nightmare from beginning to end. Do not stay here. We booked the entire villa through another agency but the owner was totally awful as was the villa. The villa is dirty despite advertising a cleaner three times a week - she did nothing! Owner was informed but she did nothing... Kitchen was appallingly dirty, bedroom was dirty, bathroom cupboards were dirty, lounge smelt of cat urine, we were left with their cat to feed, nothing was ready for our arrival, owner's dog was sick on the veranda, none of the televisions worked .... Fine if the owner wants to live like that but not If you RENT IT OUT! On top of that, we returned one evening to find another couple inside our villa claiming to have rented out a room with breakfast via Booking.com! Bear in mind we have all our belongings there and trusted the 'cleaner' to have locked the front door on leaving.....not! Booking.com were not at all helpful, informing me that they would not respond to my emails as we did not book the villa through them! They were at fault with the double booking of this villa but remained silent and the owner of the villa denied any responsibility - bear in mind that we had to sort this out on our own spending quite a bit of time and hassle. A holiday..... No! Booking.com refuse to acknowledge any review as we did not book through them but the photos and amenities they advertise are not as they are in real life - none of the agencies go and look at these properties but rely on reviews from their own customers and if they are negative, they do not advertise them! Beware!
Tip for consumers: Do not book Martzukondo Extea at any cost!Ask D about Booking.com
I make a reservation by booking.com (Ref No.420423535) for Eden Plaza Kensington, UK
and there was condition at the time of booking that if i will cancell this booking before 48 hours of departure, they will not charge any amount.
And i cancelled my booking 15 days before of my departure, and booking.com sent me an email regarding my cancel booking that there is no charges.
but after 15 days, I got credit card statment where hotel charged me GBP 250.51 and after long conversation when booking.com accept it in writting that its wrong charges and they will refund it. but after 2 months continuosly emailing booking.com called me and asked me for my bank account detail for refund amount.
I given them everything but after another month I didnt get back my amount nor booking.com replying to my any email.
Used booking.com to reserve a hotel room in New York for an important business meeting months in advance. Traveling from Hawaii, booking.com informed me two days before my arrival that they cancelled my reservation. Horrible site!! I will never use them again!!
Best Western Cape Suites is situated right next to the Cape Tech University. Students share rooms, party, drink, do drugs, fight, throw up, shout all hours of the day/night. The poor security gets abused whenever they say anything. Police gets called in, Security companies only to sort out a situation for a couple of hours but then it continues again. I never felt safe and being a sophisticated young lady I would not advise you to stay unless you are here to be a student and party! For the same price, check out other spots that do NOT allow students to share rooms. Very disappointed and fear for the future of this establishment, unless they get rid of all the students!
Ok so I booked a hotel and had to cancel. They charged me the first night as a cancellation fee. Not clear at all on the site feel really conned. I then looked at the tiny tiny small print and there is no way to cancel without some charge. So my advise book direct with the hotel. Same price but better cancellation policy. Very sleazy operation. I called customer service and they couldnt care less.
Please do not book with booking,com. In June we stayed at a facility in Irving Texas. We paid cash and had a receipt to prove so. Then in July we got billed on our credit card for the same time that we paid cash for. I contacted booking,com to inquiry about this problem. They told me to send the credit card statement and the paid receipt to them but by scanned e-mail only. When I explained I did not have that ability what was the alternative they replied none and informed me I had only 48 hours to provide them with the info they were requesting. I met the deadline and over the next three weeks here are the people who were trying to remedy this problem and could not. Brittany Jager, Candy Zhu, Chihen Chens, Sylvia Guan, Mavis Chen, Nuraishah Binte Abu Talib, and Andrea Pandele. Now out of all these people none could get any thing settled over a 3 week period. First they told me it was a completely different hotel than it was and to contact my credit card company they could do no more. When I pointed out that they were dealing with the wrong hotel they then cut all communication with me and I have yet to hear back from them. Finally I called the hotel sent them the same info and the money was refunded to my card within a two hour period. Now tell me please why that many people could not do in 3 weeks what I got done in 2 hours if in fact they new what their job truly was. Once I pointed out their mistake they would no longer respond to any further question nor give me the number to call to speak with someone else.
Hotel Canne al Vento, St. Teresa Gullar, Sardinia
Wonderful hosts, whole of hotel spotless. We stayed 2 nights b&b
Breakfast - meats, cheeses, fruit, fresh rolls, croissants, home made jam,
wonderful cakes, lovely coffee (we had Americano grande, but have other
choices & tea).
I can't rate this hotel high enough, and the price was excellent £44 per night for
2 persons. Will definitely go again.
This site is easy to use but you may need to check the price often as the some other site may offer better price than them. On the whole it is a okay website. I heard from friends that they say hotel.com seems better. But i have yet to try them yet. But booking.com is better than that agoda.com.
Enjoying the breath of fresh air! BOOKING.COM stands behind its promise. i write many honest reviews. Booking .com stands behind its guarantee and im not sure about the many negative reviews. Did you people even try calling booking.com directly?? everyone was very pleasant and easy to work with. Explain you situation well and they'll do whats right.
if you had a great experience, you also need to write about it.
Hello I used booking.com and it was good site until some point. Now it is a collection of garbage hotels with great looking rooms but when you arrive to hotel rooms are like a basement. Never will use that site!!!!
30 Questions & Answers
However on 24 october 2015 my card was debited with 65 euro - a 30% deposit. My account at booking.com shows I have cancelled the reservation: "We have sent an email confirming your cancellation your email. We are in the process of updating your information. This change will soon be visible everywhere."
I received a confirmation email that the reservation is cancelled with 0 cancelation fee.
I contacted booking.com with the question when my deposit will be refunded and they promised to get in touch. Meanwhile the hostel changed the fine print by adding that the 30% deposit is not refundable. But as this was made post factum and it was not written anywhere during my booking and in my confirmation email, they still are legally binded to refund my deposit. Could you kindly look into this and refund my money back. Waiting urgently for your response. Kind regards, Y. Ivanova
I would suggest that you telephone Booking.com with your above-mentioned problem as this forum would be unable to sort it out for you. In my experience with Booking.com it is always best to have proof which means photographing the fine print or copying + pasting details at the time of booking. Understand that this company will always try to avoid paying out if they don't have to! Good luck!
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