Booking.com reviews

Really useful site, already used them like 20 times. Competition is huge, but Booking.com has always been a reliable partner for my trips. Keep it up!

Bojan

Last August I made arrangements thru Bookings.com for a room at Daytona Beach, Florida for this past weekend Daytona 500 Nascar race.
Upon arrival, the hotel gave us a room with 1 bed and a pull out sofa. There were 5 in our party. The room we booked was to have 2 queen beds and a pull-out sofa.
There were no more rooms available at this hotel or any other hotel in town. The hotel said it was Bookings.com fault and they told me it was the hotels fault. Bookings said I made the arrangement for only one guest. Now why would I want 2 queen beds and a pull out if it was only me who was staying there. Not smart!!!
We ending up staying for again we had not choice and 2 people had to sleep on a blow up mattress on the floor.
I will not trust either the Bookings.com or the Extended Stay Hotel ever again. Will not use there services again.

Had to cancel a room, the fees were not shown unless you clicked an icon. so we said we would keep the room, sorry you canceled and the charge stays. The room was booked and no loner available. First and last time I will use this site.

Booking.com is running flawed system as far as reservations are concerned.
IE. you are able to book dates/rooms without any obligation and from Hotel Extranet https://admin.booking.com/hotel/hoteladmin/?lang=en
you are not able not cancel reservations which are neither confirmed nor deposit payed, thus leaving number of rooms which are booked for certain period.

This is perfect opportunity for fraudsters and/or competitors to request booking for as many rooms as they can, using bogus aliases and/or email addresses, thus leaving your property marked as fully-booked!

Further to that, Booking.com is unable to cancel some of the dubious booking on direct request, yet recommending to wait and report as NO-SHOW(s). As a consequence properties are left with high-season dates marked as booked and becoming available only after NO-SHOW reported.

Ridiculous

Probably works somewhat ok for hotels in cases where they cannot rely on their own online booking facilities. However, way too bad for the holiday rentals market: I've booked in one place, 1 month later the owner of the place decided to cancel the booking, offered an option outside of booking.com (dodgy at the very best), then Booking.com began harassing me with "alternatives" nowhere near to the original booking, including the alternative that was completely outside of their system. They just wanted a quick buck on the booking and me to sort out the moronic response from the owner of the property. Never again, booking.com

Do not use booking.com. We had a reservation for an apartment in Lima (secured payment by card). KLM missed the connection so we were 11 hours delayed. We phoned twice to the host and it was no problem before we arrived to the house. Due to "no show" the apartment was rented out to someone else. We had to accept another apartment without some of the facilities that we expected. Short after our installation in the new apartment we got an invoice from booking.com for "no-show". We have tried to be compensated by booking.com but they don´t take any responsibility.

I have two rooms of "Classic Triple Room with City View" which costs 1973 Dhs per room for two nights , I want to change it to " Deluxe Twin Room with Partial Kaaba View " which costs 1709 Dhs . So the current room i have is more expensive ( 400 Dhs aprox more for both rooms ) , yet they asked for extra money from me if i wanted to change !

I’m also extremely disappointed of the customer service where they closed on my face as soon as I said hi . Then I was talked to in a very disrespectful way by an employee called Bishr who refused to give me his full name claiming its non of my business.

Never ever ever use this website!! I booked to stay in a hotel in Valencia, the Monday before I arrived I was moved to a different hotel, which was a disgusting, dirty, $#*!roach infested hell hole. I contacted booking.com who TOLD me if I paid the bill, they would organise me a refund, so I did. When I got home, I rang them, and apparently there is nothing that they can do about it. So I was lied too.

The advert booking.yeah, more like booking.hell no!!!!!!!!!!

BEWARE THEIR NON-REFUNDABLE POLICIES. DO NOT USE THIS SITE!!!!!! They lie and say the hotels are not allowing changes if you mistakenly book non-refundable and want to change your reservation.

This is the worst site .I will never recommend it. I made a reservation, then i canceled it then they have took my money from my credit card ( 1700€) when i contacted them and asked about they treated me badly and played by me like a ball between them and the hotel that i choosed to go to .the hotel tell that booking.com who stolen my money and the bookin.com saying that the hotel who stolen .$#*! the money but not good at all to do things like this and no protected from the law to customers form thieves like those . i ask how they are still working with closed eyes of a serious law ????

.

The site with their cancelation policy is really bad, stay away from this site.
Use it to find the hotel and then contact the hotel directly to get a deal that is equal to booking.com prices

Booking.com. Beware. Traveling through Spain, cancelled a property before I left and cancelled again a week before arrival. Magically I am charged for a "no show." So I cancelled my Iother properties remaining on the trip made through book.scam and they pop up again after I'd seen the confirmed cancellation on the website! How sad I dont have a printer. Take a screen shots folks of cancelation notice because somethimes they work and somtimes they don't. Out 200 euros. Their word against mine. Well the word is getting out booking.com, your code system is antiquated at best, at worst you are dissing your customer purposely. I SEND MY BUSINESS TO HOTEL.COM OR TRIP ADVISOR.

Through booking.com I have found hotels that I would not have found otherwise. I appreciate this. However, I believe their reviews are rigged. When I leave an honest review, with the good and the bad, it does not get posted. I think the consumer should be aware that the reviews that are posted are not giving a fair review. They seem to be slanted toward posting only the best reviews. Not fair to the consumer, for sure.

Booking.com claims to beat the standard prices of a room, I actually got charged more than the prices quoted on their website. What they claimed to be a four star hotel with free wifi, was actually a two star hostel with no wifi at all. After reading the reviews I am now worried about money being taken from my account, I don't know how to stop this happening :(

booking.com saved me loads of money on a recent trip to paris. i was able to book an amazing apartment right in the centre of paris that cost me the same as i would've paid for standard b&b without sites like this.

This is a scam operation, they put false photos up of the establishment and get you hooked for a non cancellation and exorbitant fee. Beware donot make reservations on this site.

Be careful using booking.com in a foreign country. I booked an executive suite at the Best Western Kinabalu Daya in KK Malaysia and on arrival (after flying over 15 hours) was given their junior suite which is their best available suite. That suite is only $90, both on their website and as a walk in. My suite cost me $160. When I realized I was overcharged, neither the hotel or booking.com would reimburse me. The hotel did give me a free upgrade from a standard room to a suite on my next stay a week later (after a jungle trip).

I booked my reservations Paid in full CC was Charged , Then a week later after making additional arrangements with work , Home and people , Paying for flights, Booking .com Calls and Saids Sorry they Can Not Honor my Reservations . They said they made mistake and gave wrong price ! And they were not willing to help or even Compromise . So Beware Or you too Will Lose Hundreds of Dollars or more !!!!!!!!!!

booking.com cheaters and not careing at all about their customers. even customer services not helping you at all during any problem with hotels and also most of the hotels information about services and star rate not correct. what happened with me several time and i will add the booking number for your review .

my name is suhail from UAE i book a otel in dubai the hotel name was golden sands with booking # 752903539 when i reach the hotel i found that this reservation for 3 hotels not only 1 hotel golden sands 3 , 5 & 10 and the best one of them they which i book golden sands 3 they said its fully booked and they send me to the worst hotel is in my life i refused to take it , then i cancel the booking because they cheating me by changing the hotel. the booking.com they said we can not do any thing about this problem because the hotel not agree to cancel the reservation without penalty first night payment should be pay.

i send many email to booking.com but they answear me that we explain to you many time that the bank policy like that we cant do any thing to them they not accept.

If you are looking for a reasonably priced hotel in Sliema, Malta, look no further than the Sliema Marine Hotel on the seafront, with everything you need on your doorstep.
The manager Pierre and his staff are all so welcoming, helpful and the hotel is spotlessly clean and the rooms comfortable.
The views from the eighth floor whilst enjoying breakfast are superb and one is spoilt for choice in choosing a good restaurant for dinner. ATM, hop on hop off sightseeing buses, taxis, ferry to Valletta right on your doorstep! I'll be returning!

I had made two reservations, but had to cancel both of them. Booking.com confirmed my cancelation; however, I was still charged for both hotels. To make matters worse, I was also charged for another hotel that I had never made a reservation, I had only looked into the hotel through the booking.com website. I have been on the phone with customer service at least 4 times, and have written at least 5-6 emails. My bank account is really messed up now.

I had booked a room through booking.com December 8 for the night of January 10 (for my sons hockey tournament). I was driving to the town when a lady from booking.com phoned me on my cell phone. She said the hotel was overbooked and asked if they could they move me to another hotel. I told her I didn't care where I stayed but it better have a pool because I had promised the kids a pool for a month now. She said she would find out and put me on hold for what seemed forever. So at this point I am on hold forever driving and talking on a phone which is illegal, it was snowing, the unfamiliar roads were twisting and turning and I just didn't feel safe driving while on the phone so I hung up. I was expecting her to call back and when she didn't figured they must have figured it out amongst them. When I got to the hotel they said booking.com had cancelled the reservation. Luckily they got me another room but it was not what I had reserved (two queen beds). I knew someone else at the same hotel that had the same thing happen to them.
When the lady called me it was 6 hours to check-in. Completely ridiculous! I would like to know how it is a hotel gets overbooked in the first place, who's fault it actually is, and how they decide which people lose their reservation. Is it the booking.com customers? Sure doesn't make me feel confident to book through them again.

To all my military people and friends do not use www.booking.com They are frauds. They charged me for twice for rooms they overbooked. They relocated me and refuse to give me my money back. Do not use this website.

Don't use Booking.com - their Best Price Guarantee is a total scam!

I found my holiday apartment £225 cheaper on Expedia so contacted Booking.com and asked them to honour their Best Price Guarantee offer. The customer service advisor agreed that I'd found an identical quote, and therefore was eligible for the £225 refund. She told me to expect an email from her manager.

A few hours later I received an email from Booking.com stating that there would be no Best Price Guarantee because my claim did not fit their Terms and Conditions. This is a blatant lie. Their Terms and Conditions clearly states that they will refund the difference if the other quote is identical - which mine is.

I emailed them asking for clarification on which specific Term or Condition my claim was falling short, but unfortunately, they have chosen to ignore that email, and are refusing to acknowledge my claim.

DO NOT use Booking.com. It is not worth the risk.

Using it for few years, the best hotel booking website I ever used! The prices are usually better, than if you'll book the same hotel "from the street" or from the hotel's website

WARNING when using Booking.Com as your booking Agent. If the hotel is unsuitable for whatever reason, which in my case related to a physical complaint my wife suffers being exacerbated by the hotel environment. They will hold you to paying the FULL amount of your booking if outside the cancellation period. This means in reality that if you arrive and discover the hotel is unsuitable or not as described, and you have booked for two weeks, you will have to pay the full amount, or try and negotiate some reduced charge with the hotel.

I was traveling when I canceled a room reservation on a mobile device due to an itinerary change. I canceled the reservation 2 days before the reserved date. Booking.com charged a $50 cancellation fee. In my extensive travels, I have never encountered a 48-hour cancellation policy. Every hotel and booking agent I have dealt with has a 24-hour cancellation policy. I canceled on January 1 for a January 3 late check-in, and I was charged a $50 cancellation fee. I feel totally ripped off, and I will never deal with booking.com again.

Just had to pay almost 600 USD due to some "technical" issues on their behalf. Booking.com does not take any responsibility for their mistakes and does NOTHING to resolves issues. I feel cheated and scammed! Thanks for ruining our family holidays!

Don't use booking.com. I had to find the hard way how they proceed. Their website states upon making the reservation the hotel/car rental,etc. would charge your card on the day of the reservation made. Well that is not the case. I book a hotel through booking.com for 2nights in Athens. Not only I did not get charged on the day I made the reservation, but I got charged 1 month after, or a day after I checked out. To top it off I got charged for international transaction fee. The whole purpose on booking my hotels prior from the states was to avoid the international transaction fee. And not only that but now it gets really hard for me to find out how much more I got charged. The exchange currency trade changes every day.... How stupid is that?!?!?! Not only that but you enter your card information for booking.com and they release that information to the hotel......
Don't book thorugh priceline nor booking. Pricilene is now actually booking.com. Better go to a different website if you want to save yourself hassle. My best bet now is when I call my bank to be reimbursed for the additional charges. I regret so much using booking.com!

I was ripped off

Transacted $2200.00 against my credit card two days after my booking was cancelled.
Refunded the initial $'s but I incurred international & exchange rate charges of $66 which they wouldn't pay.
Dodgy.

Very disappointed, second time to book a hotel with them in a month. Rooms not up to standard won't be using them any more will be checking hotels from now on by phone and word of mouth

Trust the 1.5 stars that booking.com has. They are deceitful in the reservations and reservation confirmation descriptions. Online my reservation said that there was a $25 cancellation fee. Then I go to cancel and the rep on the phone, their supervisor and manager tell me that there is a nonnegotiable $50 fee. This website needs to clean up their act before I will use them again. If I were you I would not trust them with my credit card information.

Do not ever use booking.com. They booked us a room in Memphis that didn't exist. Then sued us for not showing up. I am during them for the full cost of my vacation and every dime I can come up with. They are a horrible company and should be sued by everyone till they go bankrupt.

I made a reservation at Hotel Cervantino using booking.com. When I arrived at the hotel, the receptionist had my reservation but claimed there was no record of my payment. The hotel also claimed that their credit card machine was not working. They required that I pay in cash. Since I had just arrived in Mexico, I did not have enough pesos with me. They sent me out on foot to find an atm machine. Once I paid for the room in cash and got to my room, I found the hotel had already charged my debit card. When I reported the problem to booking.com, they required my bank statement and copies of my receipts from the hotel before they would even make a call to the hotel to resolve the issue.This level of customer service is unacceptable. I will never use booking.com again.

I won't be using them again because they sold me a room that the hotel did not have when I arrived and it was not because they sold out of the rooms the hotel did not have them period! I will call and book direct from here on out

I booked a Euro5,000 holiday to Megeve for a week for my family in a "new" ski-hotel called Chalet Salomon. I searched it on TripAdvisor and did not see any reviews so I spoke to Booking.com. They said because the apart-hotel was new, so their were no reviews. The "hotel" had sent me the booking forms to confirm the reservation, but I decided to search for press coverage of this new hotel - nothing, Then I realized that the whole hotel was a FRAUD.
I contacted Booking.com to tell THEM that they had a fraudulent hotel on their site. They were still taking bookings!
I was furious (although thankfully had not confirmed or paid for the booking), I insisted that Booking.com find me an alternative.
Now for the really maddening part - they made another suggestion - this time a legit hotel. There are 6 of us, my husband and I and our four children. The apartment-hotel they suggested looked good and when I booked the site gave us the option to have one double bed and four singles, or three double beds. I clicked on the four single bed option. Confirmed and paid the deposit.
The hotel just emailed me to say that the website (Booking.com) misrepresents the room and actually it is only 2 double beds that cannot be split. The third "bed" is actually the sofa in the living room!!!!!
Yes you are reading all of this correctly. Booking.com is THE WORST booking agency I have ever come across and I cannot imagine how many people are experiencing miserable holidays because of them. DO NOT USE them without complete and full understanding from the actual hotel about what you are booking.

The room rate given to me when i made the reservation was fair, but when i arrived at the Ramada East in Houson they made me wait 2 hours before putting me in the room. There were 7 of us in our group waiting for 2 hours for vacation to start. Why? because the booking.com reservation wasnt sent to the hotel. They had no reservation for us at all. Thank God i brought the paperwork. Then they put us in the dirtiest most dilapatated room ive been in. BULLET HOLES IN THE GLASS DOORS! black mold in the bathrooms, and broken everything. Ugggh. next time i may have to go back to trip advisor. This sucked.

Booking.com gives all your credit card information to the property owner!!! What does it mean? it means you are giving your card information to people you have never seen and you do not trust them. I experienced money fraud from my account after using booking.com. AVOID THID TERRIBLE WEBSIE; otherwise it cost you a lot....

Overpriced the hotel. Had problems with abuse of credit card used to hold booking. Money refunded eventually. Stressful and time consuming experience, never to be repeated.

A totally useless site. I booked a room through this site for the first time. Just fell into the trap of them advertising cheaper options. first got a booking confirmation then say booking could not be processed due to problem with the card. and top it all it says booking cannot be cancelled without losing all the money.tried calling up their number not in use. called the hotel to confirm they say ask booking.com. Tried calling booking.com next day and highly accented guy says will take another 24 hours to tell u whether its confirmed or not and then while am still talking to him says thanks and hangs up on me!! N I still dont know whether the booking is there or not.whether i shall try booking any other hotel or not.
guys just spend lil more money and go the hotel website itself and book. atleast u can be assured of a room.Not wasting precious time calling up outright rude people.

One of the worst services. I booked for the End of the year family stay at Atlantis Dubai.
First booking got canceled and when I called Booking.com there representative (Anna) promised to come back to me about the reasons for booking cancelation.
For 3 days they never came back and when I called them again, they informed that now rooms for the earlier prices are not available and they can not do any thing.
I feel cheated.

Dear Hotels around the world.

I am the owner of the hotel who need to express my feeling after using booking.com service by selling rooms onlines

Booking.com has a VERY RUDE SERVICE from Elegant Staff ESP.Customer Service.staff and Credit Control staff.

Why ? : they NEVER prove the situation although we have an evidence.

ex. Mr.A did NOT check in but they judged Mr.A checked in because Mr.A said he checked in. So we ask more information about check in time, room number, check out time and receipt. They reject to give more information and ask for commission although we have evidences which can prove. I think this is called " CHEATING ".

I feel like the elegant staff who trained from Huge Company like Booking.com NEVER care the hotel. Because they always think they are big.

I will tell you this is a high profile company but give LOW services, LOW investigations LOW hotel partner protection by LOW people they trained elegantly for service industry.

Booking.com also has a Problem with Review Investigation.

They never know the truth but Liar can write a misleading message on the hotel page without the best investigation from them ( Booking.com ). I mean the best responsibilities and compensations ???

Anyways I think, Many thousands agent sites which ALWAYS READY TO WELCOME HOTELS as below CAN SOLVE THESE PROBLEMS IN THE BETTER WAY and this is not gonna be the problems for hotel marketing if hotels will not care Booking.com same as they did not care to hotels.

Some of Distributions Channels :

1HotelRez
AA Travel
Abreu Online
Accommodation Guru
Agoda
Alpharooms
Amsterdam30
Asiarooms
AsiaTravel
Atrapalo
AustraliaBedBank
Australian Accommodation Data Exchange (AADX)
Bali Hotel Guide
Barcelo Viajes
Base Backpackers
Bath TIC
Bedbooker.com
BestDayTravel - Coming Soon
Best Hotel Online
Blue Holidays (Virgin)
Bodmin TIC
BookEasy (VIC’s)
Bookerclub
Booking.com
Bookit
Bookit.co.nz
Boscastle TIC
Bristol TIC
Bude TIC
Budgetplaces
CentralLondonApartments
CentralR
CentralReservations
City base Apartments
CityZenBooking
ClickHotels
Cornish Riviera TIC
Cornwall TIC
CostaVision - Coming Soon
Cradle Coast Tourism
Ctrip
Despegar
Destinations of the World - Coming Soon
Discover Australia
EasyToBook
easy-breaks.com
ECCO Tours
eLong.com
Expotel
Engrande
Enjoy Vacations - Coming Soon
Epoque Hotels
eTourism Holidays
Excite Holidays
Expedia
Ezibed
Facebook
Fastbooking
Fiji Travel Online - NEW
Fincahotels.com
Fowey TIC
getaroom
gnconcierge.com
Golden Chain
GoIndonesia.com
Go Native - Coming Soon
GTA
Holiday City
Holiday Guide NZ
hooroo
Hostel Bookers
HostelsClub
Hostelworld
The Hotel Network
Hotels.com
Hotel.de
Hotel Direct
Hotelsclick - NEW
HotelsCombined
Hotels2go
Hotels4U
HotelClub
Hoteliers.com
HotelshopUK
Hotels.nl
HotelSpecials
HotelTravel.com
HotelTonight - Coming Soon
Hotels.tv
Hoterip
Hotusa Hotels
Hotwire
HRS
icastelli.net
i-escape - NEW
Innstant
InnTopia
ImpulseFlyer.com
Jasons
Jetsetter
Jetstar
JTB Hawaii
Jumbo Tours
KlikHotel
KiwiRail
KeytelHotels.com
Lastminute.com
Lastminute.com.au
Latestays.com
Laterooms
Launceston TIC
LeisureCom
Lido
Liverpool TIC
London30
Looe TIC
Loving Apartments
M-Power/World Blue - Coming Soon
Mais Reservas
Marsol
MaxEngine - NEW
Mobile/Smartphone Devices
Mr & Mrs Smith
MyBookings.com.au
NeedItNow
Newquay TIC
Not1Night
NZBedBank
Olympia Europa
Ostrovok
Orbitz
OzAccom - NEW
PacificBedBank
Padstow TIC
Pan Pacific Travel
PegiPegi
Powderbeds
Prestigia
Priceline - Coming Soon
PricelineHK
Qantas
Quantum Reservations
QuickBeds
RajaKamar
Rakuten
RatesToGo
ReadyRooms
Realtime Travel Solution - NEW
Restel
Room-Trade
Ignite Travel formerly RewardsCorp
Rezserve
Roamfree
SAA
Sawadee
Secret Places - NEW
Serhs Tourism
SkiTravelCompany
South Beach Group - Coming Soon
Splendia
Standby Rates/Ok Jack
Stay247
Stay Today - Coming Soon
St Ives TIC
St Mawes and the Roseland TIC - NEW
Superbreak
Sydney Airport
Tablet Hotels
The Luxe Nomad
The Tailor Collection
Thinkhotels
Thomascook.com
Tiket.com
TickTab
Tomas
TotalTravel
Trademe
TravelBug
TravelStay
Travelocity
TravelRepublic
Traveltool/Logitravel
Travelzoo
Treovi - Coming Soon
TripAdvisor
Trisept Solutions - NEW
Truro TIC
Unister.de
Venere
Viajes Olympia
VIP Backpackers
Weekendesk - Coming Soon
Welcome to West Cornwall Centre (Penzance TIC)
Whistler.com
WorldBlue
Worldview
Wotif
YukTravel
zanadu

and More +++

I hope Booking.com solve these problems in an effective ways !

Why ? : Because Booking.com works with hotels not slave partners.

Totally dishonest service. They clearly say that your card will be not charged
and they charge you at short as you add your Credit Card.
I was on troubles with my Bank and on unhautorized Overdraft.

Please avoid this service. Go to Xpedia or other provider.

i just love booking.com. i use it for all my travels - around the world! i reached some kind of Genius level and it gives me even more discounts. very pleased.

Worst experience ever, this is the first time I use this website, and it tells me my booking can not be cancelled. I was not aware of that at all!

do not book with this company.800 pound has been taken from my credit card and i do not go to hotel well 30th dec.it went out on 4th nov and as still not been refunded ,they keep threatening to return it but its been 2 weeks and its still not returned.nobody should be able to take money without your consent.credit card bill is due for payment today so interest will go on this anount .customer service is nil its like speaking to programed robots they dont want to know when anything goeas badly wrong,so 4 phone calls 3 emails later still not goy my money back.do not book with this company bad

it's easy to find hotel with them but not cheap, I traveled to London and booked through booking.com found good hotel but letter I found the same hotel more cheapest.

This is the first time I've booked a hotel through Booking.com and it has turned to be the worst nightmare ever. After making the bookings, I received an email from Booking.com 5 days later to say that I have to make changes to my credit card details. I did so immediately and also called the hotel and Booking.com to confirm. A hotel personnel returned my call and informed me that he will wait for the changes to be updated on their system. Since then no more correspondence was made to me from the hotel or Booking.com. so I thought that everything is confirmed. 2 days before going to the hotel, I received an email from Booking.com that my reservations have been cancelled. This really made me upset because I've made all the arrangements and knowing that I'll still be charged for the bookings. When I spoke to the personnel of Booking.com, she mentioned that it was my fault for not replying to the email which I have obviously done so. She mentioned that there's nothing she can do about it and again said that I did not reply to their email. Only after I threatened to take legal action did the lady call the hotel to reinstate my booking. However after putting me on hold for 30 mins she said that she'll have to call me back as she couldn't get any answer from the hotel. I immediately called the hotel myself and spoke to the manager. He looked up the system and told me that they did not receive the updated credit card changes from Booking.com. Within 30 mins of him sorting out this mess, he finally managed to reinstate my bookings which I'm really grateful for. Let this be a lesson to me and to others not to trust Booking.com or any other online companies to do the bookings for you. The best thing is to book it with the hotels directly. Avoid 3rd party transactions.

Have been using booking.com for many, many years. I have never had a problem with their web site. I always compare their price with the hotels price. I find the hotel descriptions and amenities are generally the same. Also the extra information that booking.com provides has certainly been a help. So far so good and hope that it continues that way.