We stayed in Hotel Sentral in KL Malaysia about a week ago. (in 378 reviews)
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unprofessional company, which has no procedures. We ordered curtains long time ago and the order was cancelled (being paid) as we did not send them a copy of the passport, which they failed to request. We have been buying from them before, however this time we are so disappointing will never deal with them again.
I had received confirmation of our reservation for 5 nights at Ottawa Inn Motel for 4 people some four months in advance. We had been travelling some 8 weeks before reaching Ottawa at 5pm on a Friday (peak time) to be told we didn't have a reservation. It didn't help any that I had a confirmation booking number. I contacted Booking.com when I got home asking for an explanation but did not get a reply!
I have been using booking.com for more than 3 years and I have made dozens of reservations using their service. In most cases it has worked out well. I have stayed at some amazing places that I would probably not have found otherwise.
You do need to read the conditions of the booking carefully. And read the reviews, especially the recent ones. Be cautious using them if it is less than a week before your stay. I've had a couple of reservations canceled, by the hotel in this situation and it has been inconvenient. However booking.com did contact me and offered an alternative booking.
Part of the problem is that the "cancel for free" reservations allow travelers to overbook and then cancel in the last few days. This makes for a chaotic situation.
I would also caution travelers to use caution when booking at smaller establishments, and especially apartments. Finding the person who will give you the key can be time consuming, especially if you arrive after a long trip with a delayed flight after normal business hours.
On the plus site the range of choices available, the search features, the maps, and the reviews make booking.com a powerful tool for finding interesting places to stay. booking.com also keeps a history of where you stayed and when in your account which is nice if you are returning to a location.
I made a booking with booking.com, i entered my card details to 'guarantee' my booking, assured on booking.com site that this was only for guarantee purposes and that no charges would be made to my card and also that i could cancel my room free of charge up until 10am on day of booking. During the week due to illness i had to cancel my room to find that i had been charged the full amount of the room. I spoke to the hotel who told me that it was not a free cancellation policy and that booking.com should not have stated that. I have spoken to booking.com on numerous occasions since and i am passed around with no one accepting liability, they want ridiculous amounts of proof that i have been charged but non of the proof i send meets their 'standards' and the hotel confirming to them that i have been charged also doesn't count for much.
I am not the only person this has happened to as the hotel told me many other people had complained. After speaking with booking.com today regarding more evidence they need as i still fall short of their demands, i requested to speak to a manager/supervisor, i was then told that would not be possible and the woman refused to transfer me, she even said i could sit on the phone with her until 7pm tonight when she finished her shift if i liked and she still would not transfer me!!! She was rude, unhelpful, $#*!y and had a real attitude.
Do not give them your credit card details as they clearly can't be trusted with them not to pass them on and illegally charge your account and refuse to help on the matter afterwards. It would appear i got it 'booking wrong' when making my reservation with these people!!!!
This was a nightmare from beginning to end. Do not stay here. We booked the entire villa through another agency but the owner was totally awful as was the villa. The villa is dirty despite advertising a cleaner three times a week - she did nothing! Owner was informed but she did nothing... Kitchen was appallingly dirty, bedroom was dirty, bathroom cupboards were dirty, lounge smelt of cat urine, we were left with their cat to feed, nothing was ready for our arrival, owner's dog was sick on the veranda, none of the televisions worked .... Fine if the owner wants to live like that but not If you RENT IT OUT! On top of that, we returned one evening to find another couple inside our villa claiming to have rented out a room with breakfast via Booking.com! Bear in mind we have all our belongings there and trusted the 'cleaner' to have locked the front door on leaving.....not! Booking.com were not at all helpful, informing me that they would not respond to my emails as we did not book the villa through them! They were at fault with the double booking of this villa but remained silent and the owner of the villa denied any responsibility - bear in mind that we had to sort this out on our own spending quite a bit of time and hassle. A holiday..... No! Booking.com refuse to acknowledge any review as we did not book through them but the photos and amenities they advertise are not as they are in real life - none of the agencies go and look at these properties but rely on reviews from their own customers and if they are negative, they do not advertise them! Beware!
Tip for consumers: Do not book Martzukondo Extea at any cost!Ask D about Booking.com
I make a reservation by booking.com (Ref No.420423535) for Eden Plaza Kensington, UK
and there was condition at the time of booking that if i will cancell this booking before 48 hours of departure, they will not charge any amount.
And i cancelled my booking 15 days before of my departure, and booking.com sent me an email regarding my cancel booking that there is no charges.
but after 15 days, I got credit card statment where hotel charged me GBP 250.51 and after long conversation when booking.com accept it in writting that its wrong charges and they will refund it. but after 2 months continuosly emailing booking.com called me and asked me for my bank account detail for refund amount.
I given them everything but after another month I didnt get back my amount nor booking.com replying to my any email.
Used booking.com to reserve a hotel room in New York for an important business meeting months in advance. Traveling from Hawaii, booking.com informed me two days before my arrival that they cancelled my reservation. Horrible site!! I will never use them again!!
Best Western Cape Suites is situated right next to the Cape Tech University. Students share rooms, party, drink, do drugs, fight, throw up, shout all hours of the day/night. The poor security gets abused whenever they say anything. Police gets called in, Security companies only to sort out a situation for a couple of hours but then it continues again. I never felt safe and being a sophisticated young lady I would not advise you to stay unless you are here to be a student and party! For the same price, check out other spots that do NOT allow students to share rooms. Very disappointed and fear for the future of this establishment, unless they get rid of all the students!
Ok so I booked a hotel and had to cancel. They charged me the first night as a cancellation fee. Not clear at all on the site feel really conned. I then looked at the tiny tiny small print and there is no way to cancel without some charge. So my advise book direct with the hotel. Same price but better cancellation policy. Very sleazy operation. I called customer service and they couldnt care less.
Please do not book with booking,com. In June we stayed at a facility in Irving Texas. We paid cash and had a receipt to prove so. Then in July we got billed on our credit card for the same time that we paid cash for. I contacted booking,com to inquiry about this problem. They told me to send the credit card statement and the paid receipt to them but by scanned e-mail only. When I explained I did not have that ability what was the alternative they replied none and informed me I had only 48 hours to provide them with the info they were requesting. I met the deadline and over the next three weeks here are the people who were trying to remedy this problem and could not. Brittany Jager, Candy Zhu, Chihen Chens, Sylvia Guan, Mavis Chen, Nuraishah Binte Abu Talib, and Andrea Pandele. Now out of all these people none could get any thing settled over a 3 week period. First they told me it was a completely different hotel than it was and to contact my credit card company they could do no more. When I pointed out that they were dealing with the wrong hotel they then cut all communication with me and I have yet to hear back from them. Finally I called the hotel sent them the same info and the money was refunded to my card within a two hour period. Now tell me please why that many people could not do in 3 weeks what I got done in 2 hours if in fact they new what their job truly was. Once I pointed out their mistake they would no longer respond to any further question nor give me the number to call to speak with someone else.
Hotel Canne al Vento, St. Teresa Gullar, Sardinia
Wonderful hosts, whole of hotel spotless. We stayed 2 nights b&b
Breakfast - meats, cheeses, fruit, fresh rolls, croissants, home made jam,
wonderful cakes, lovely coffee (we had Americano grande, but have other
choices & tea).
I can't rate this hotel high enough, and the price was excellent £44 per night for
2 persons. Will definitely go again.
This site is easy to use but you may need to check the price often as the some other site may offer better price than them. On the whole it is a okay website. I heard from friends that they say hotel.com seems better. But i have yet to try them yet. But booking.com is better than that agoda.com.
Enjoying the breath of fresh air! BOOKING.COM stands behind its promise. i write many honest reviews. Booking .com stands behind its guarantee and im not sure about the many negative reviews. Did you people even try calling booking.com directly?? everyone was very pleasant and easy to work with. Explain you situation well and they'll do whats right.
if you had a great experience, you also need to write about it.
Hello I used booking.com and it was good site until some point. Now it is a collection of garbage hotels with great looking rooms but when you arrive to hotel rooms are like a basement. Never will use that site!!!!
The Zajazd Magnolia-Airport hotel Modlin is about a 20 minute ride by taxi from Modlin Airport (fare about £7). The hotel can be used as a base for travelling as it is a few minutes walk from a railway station where there is cheap and easy access to Warsaw and nearby towns. The hotel is great value for money. It is very clean and has a good restaurant where meals cost about £3 or £4. Breakfast is included in the price and this consists of a variety of cereals and cold and hot cooked meats. There is a bar (£1 pint for Polish larger) and a terraced area. The hotel is adjacent to river walkways where there is free-to-use keep fit equipment and free good quality children's play areas. The hotel managers are a young married couple who both speak English (the manageress has excellent English). They are both extremely pleasant and helpful and can provide stacks of information about places to visit and how to get to them.
I would say that the hotel is as good as you are likely to get in Poland for the price.
website is easy to use but you may need to check the price often as the some other site may offer better price than them. On the whole it is a okay website. I heard from friends that they say hotel.com seems better. But i have yet to try them yet. But booking.com is better than that agoda.com.
Tip for consumers: check more hotel price listing before confirming.Ask justin about Booking.com
I booked a hotel room for a few days on Booking.com. It was rated 3 stars. It was a hell-hole. After seeing the disgusting room. I asked for a refund from the hotel and got all but one night refunded. After I was requested by Booking.com to fill out a review on the hotel I realized why it was rated 3 stars. Booking.com doesn't allow you to rate any lower than 2.5 stars, which they round up to 3 stars. This is unequivocally dishonest. I am certain I am not the first, nor the last, to be scammed by them. I'm sure they are being paid a fee by these awful hotels. They aren't representing the consumer. There are many other ways to find discount hotel rooms. Don't use Booking.com.
I was supposed to arrived in Morgan Hill on August 15, 2015. The reason of the trip was to start my university studies. I have to cancel my flight and hotel reservation for medical reasons. My dissatisfaction with the service received in the area of customer service is beyond words. The hotel used their reservation policy unfairly and charged me the entire stay, when it was "supposedly" under investigation. Regrettably, this site don't protect my rights as a customer. Never gave me another options like modify my arrival date after this unexpected event or charged me only a fee. This money was important to continue my college plans. Therefore, this site is not recommended.
We stayed at TP Hotel in Toms Rivers, NJ on August 15 2015 for only one night but they gave us the worse room available. We booked it 2 weeks in advance. Shower was clogged, only one set of small towels, for 3 people, no working TV and no Remote, no hair dryer, lights missing, the carpeting was so solid (not plush) on dirt and so old that it was faded, iron was missing and its holder had spikes exposed.
Manager Shawn and manager Kal were very nice but helpless because they could not help correct any issue.
In addition, their "Continental Breakfast" they offer was a hot coffee container with small Styrofoam cups (no lids) and small package of powdered Drakes Mini Doughnuts.
My wife and daughter were so discussed we left quick for a breakfast restaurant.
Mr. Tony Shad GM should pay more attention. Toms River is a real beautiful city but TP Hotel needs a face-lift allover.
Tip for consumers: You really need to book another hotel because management is not interested in comfort but booking and money.Ask Alex about Booking.com
I will never stay at Bay mount Inn in monroe mi again the manger Jas was very rude she was in the laundry room when I came in to book a room and she hush me and said u see that I'm on the phone. So I waited ten mind and she still didn't help me so I left as I was leaving she came to the desk and then wanted to help me. I told her to hush and i said I was busy leaving. She decided to tell me I'm not welcome there. I said I wouldn't stay here anyways. Rude people there and very dirty pool and hot tub. It look like it hasn't been cleaned in a long time
No more for me there. Yuck
Unacceptably bad accommodations with no recourse except to the non-responsive customer service at Booking.com. Pay through the nose for the right to cancel, but you'll pay more for any changes. Caveat emptor, READ THE FINE PRINT! It's August and I just cancelled a reservation for October because the spanish hotel doesn't take AMEX and I guaranteed the room with an AMEX card. Booking.com charged me 30 euros for the cancellation. That's the price for not noticing that AMEX wasn't listed in the hotel ad. I also booked another hotel in a different city for later in the trip. When I got the confirmation from booking.com, there was a meal plan is included that will add about 50% more to the cost of the room. As the saying goes "you can shear a sheep often, but you can only skin him once". I think I've finally been skinned.
I booked this hotel with booking.com for 2 nights it looked lovely on all the pictures! When I arrived with my daughter late at night we checked in and it looked shabby but I thought stay hopeful but NO it got worse I have never seen anything like it in my life part of the wall was missing where the door locks the carpet was that old I think the underlay had disintegrated as it was none existent so where the edges of the carpets it had roted away , it smelt of damp the beds felt damp and also was all worn away , the bath room well it was like patch work with all the tiles it was dirty smelt awful , once we decided it wasn't fit to stay there I went down and asked at reception for another room he repiled there all full so I asked if I could get a refund so another guy came out and said YES but wouldn't give me it in writing either says "we are a ligitemate business we honour what we say" ( I never got a refund ) so we checked out and booked in the premier inn down the road , spoke to a manager and complained my response was its under renovation and price refeclts that but no work was being done or any signs of work being done!! He says that the rooms are clean and NO bed mites as they had tests done and oh yeah didn't get shown results as maybe they was no test ! They said even though I had paid the no show prebooking service I was still welcome to a refund as I wasn't happy with the service they provided then the manager says no your not entitle to a refund for booking this way and also I'm sure you read the reviews before you came ( which clearly I didn't as I wouldn't have stayed ! I won't make that mistake again ) so they know exactly what they are doing and just don't care about ripping people off, as for booking.com they just passed it into my own hands and wasn't bothered at all when I rang and spoke to a women she was just sighing and didn't careless about what a bad experience we had. Totally disgusted with the service wouldn't use again and will make sure everybody knows about it !
Booking only tends to use reviews that shine the best light on a hotel. As a hotel rated 8.6, gets rated a 4.6 they will not use the review to help continue with boking it to make money and get users to book a hotel that has since gone downhill this was apparent for several hotels they featured.
Received the worst service at Carrington House Hotel in Bournemouth, UK. Disgusting!!!!!!!
During July and August 2015, I had 2 reservations at hotels made through Booking.com:
1) Reservation at One King West Hotel and Residence, Toronto, Canada for 23 July to 10 August. Reservation was confirmed by Booking.com to include laundry facilities for a total of $4513.60 Cdn. When I arrived at the hotel I was told the room and the rate quoted by Booking.com would not be honored by the hotel. I was charged extra for a room with laundry facilities.
2) Reservation at Lord Nelson Hotel, Halifax, Canada for night of Aug. 15th. This was originally booked for single occupancy one bed, but was changed for double occupancy for 2 beds. I received and have the Booking.com confirmation for 2 beds, double occupancy at the same rate. When my husband and 29 year old daughter arrived at the hotel, they were told the room was single occupancy, one bed and the hotel was fully booked. This necessitated my husband and daughter sharing a bed in a very small room.
I just returned from a vacation where I used booking.com and what a nightmare. The hotel we booked through their "verified" system turned out to be a bait and switch scam - the rooms were not as pictured, facilities it listed as featured were non existent, rooms not soundproof, no AC, dirt everywhere, and the list goes on.
The worst part is when we tried to bring it to Booking.com's attention, their email support team shamed us into not having done more research even though their own website listed this hotel as being very good. When a company attacks its customers for placing their trust in it, there's something wrong with the company.
Too long; didn't read: we stayed in a way over priced dingy hotel and when we complained booking.com blamed us for having booked based on their recommendations.
Tip for consumers: Use a different booking website or you might end up with a terrible hotel and be up ship creek.Ask Alexander about Booking.com
I asked for early check in EVEN if I had to pay an extra night so what happens ? I rush to Fumicno Rome airport going to Milan hotel @ 7am to wait in the lobby until 3pm because bookings.com saved my request . They NEVER forwarded my request to hotel. Waisted six hours killing time in MILAN ? Save yourself time, trouble,headaches and cash by contacting the hotel/motel of your choice(get rewards program) and book direct. This sites are all alike (expedia,Travelocity, hotels.com.....) YOU DON'T SAVE ANYTHING ! it's cheaper to go direct!
My mother booked a room at the OM Sanctuary in Asheville, NC through Booking.com over a month ago. We were thrilled with the location and all the Sanctuary had to offer. Yesterday my Mom asked if she should be concerned because the hadn’t billed her card but she had the Reservation/Confirmation number. I said it wouldn’t hurt to call and double check. WELL Booking.com said they didn’t get confirmation from OM Sanctuary and now that they are completely booked. They offered to switch our reservation to the Super 8 for the same cost. Are you kidding me!?!?! My mother and aunt are flying into NC from MN and we wouldn’t even have known my mother’s confirmation wasn’t good until we drove out to Asheville and they informed us they were booked. Do yourself a favor and book direct, Booking.com has a history of this sort of behavior. Not to mention their customer service is disrespectful. (This is the first negative review I have ever written, I am not hard to please).
I hope you find my review helpful and informative. This is the third time we have stayed at this hotel. The last time was a year ago, but I was so disappointed this time, I felt compelled to warn other would be customers. Where do I start??
Well, the bathroom blind ( our room overlooked the car park, so blind much needed, with toulet seat next to window! lol ) was fitted with what I can only describe as the cheapest pully even a market woyld be ashamed to sell. Upon attempting to pull the blind down on our first night, it broke in my hands inmediately. The cleaners did not notice this untill the following morning, when it was replaced with....you guessed it, the same pully! I tried to pull the blind down that evening and again it immediately broke in my hands. Appalling cheap kit. The mirror was missing from the inside of our door, which left a mark the size of the mirror, where the rest of the door had been varnished around the missing mirror. Very shabby. We tried to order room service on our second night, and the man who answered the phone was rude and told us there was no room service!!! It states room service in their welcome book which you find in each room. Unbelieveable. We corrected him, stating that we have stayed before and had room service, and that their book states that they do it. He did not appilogise, just simply said 'ok what do you want.' We were told countless times that we needed to 'book' if we wanted to eat in tge bar or resturant, giving 'as many hours notice as possible'. The rest of the staff seemed flustered and there was an air of not only mismanagement, but possibly a shortage of staff in the most busiest time of the season!!!! When I enquired about taxi's at reception, I was pointed towards cards on the side and told to ring them myself. It is no wonder that we find service abroad so comforting, when we are so bad at it in our own country! I will have to find another hotel to stay at in the future in Swanage.
I had a terrible experience with Booking.com in NYC, they advertised a studio apartment that was not what it appeared on the site. I had to leave the moment I unlocked the door. It was unsanitary, unsafe and not what I expected. Where do I file a complaint with the NY AG for false advertising, similar to a bait and switch. I walked down the street and spent another $1,000.00, I want my money back from Booking.com. Any ideas out there?
Hotel Looked good but was changed a full 124.95 for a room we did not use due to a mistake I made with on line booking date. I showed up a day later than I booked. The manager said they held the room all night for me so I should be charged. I said, would you have charged me for the 14th AND the 15th if we could have stayed on the 15th (there was no room available on the 15th). No answer was given. No compromise offered, just greed in it's full glory, in my opinion.
After booking for 4 people, I called to change my room to a queen size bed room They had said okay sure we were able to change it and there should be no problem. Flash forward to now I called my hotel to just confirm everything and they tell me I have 2 beds not one and that I would have to call booking.com to fix it. and they couldn't do anything about it and didn't even know who I spoke to when I had first called to change it! Like who the heck did I speak to then -_- It is very upsetting they couldn't do anything to fix it and my trip is tomorrow.
So, after recommending me to make use social media (yes, your colleague during my third phone call), you try to block me from it ? See what below the message that I am getting after my newest comments.
Hilarious. It took only 4-5 comments to get to you as you know that you are handling this case unethically. This also fully proves that you are not a transparent company that does its best to avoid negative feedback!
Obviously this will lead to an amazing review regarding this "services" in media that is less visible to you. Thus you will have less control.
Just to make you aware, with minimal efforts I managed to secure my first 1000 views regarding your services and I have not even been pushing it (due to my holidays). Also some of the reviews are only online for 3 days.
Apparently, I am not the only person who is appalled at your way of handling customer service.
Please take my case seriously, as I still do not feel that my voice is heard at all.
With the warmest of regards,
This is a brilliant Bed and Breakfast in a lovely village with good pub food nearby. Alovely en suite double room, very clean and a reasonable size too! we had a full Irish Breakfast which was delicious! Rita was a welcoming hostess and made us feel right at home!! We will return there again for sure!!! Thanks Rita xx
I strongly discourage using this site. I have just had a very unpleasant experience - I booked accommodation for 3 people through the site but on arrival found that there was only room for 2. I subsequently learned that this is a common occurrence with this site - to lure you in with misleading availability. We were offered alternative accommodation at no extra charge but 2 days later charged an extra $110! Booking.com has washed its hands of the incident... Pathetic.
Our debit card was compromised and used at Booking.com to fraudulently reserve a stay at a Best Western. Had this company bothered to use proper security measures such as the 3-digit security code on the back of the card, the fraudulent charges would've never occurred. They accept zero responsibility for their lack of good business sense and are rude and discourteous. Beware doing any kind of business with them. Your bank account or credit card will thank you for it. Please stay away!!!!! Not secure!!!!!
I reserved a room in Florance S.C. When we arrived the motel was not liveable . After renting another room I got in touch with the company. they told me to send them a copy of the bill. then I got an e-mail they would refund me the amount of 61.61. I got an email trying to rent me another room. they kept telling me the email was not the one they had sent some how it got change in the air. They would not transfer me to a supervisor or anybody that could help me. I even asked for a credit on a room when I took another trip. I never got another email or any communication from then
218 Pleasant St
Pomona Park Fl 32181
Had a terrible experience with both booking.com and the Pousada Aquamaster in Brazil. First we were rejected from another Pousada in the area because they refused to take our teenage kids. Then under the impression that we had a free cancellation we were given the Aquamaster as an alternative by booking.com without knowing that this time there was no free cancellation. We then found out that the room was for parents with kids under 5 and then go to cancel but are charged a US$350.00 cancellation fee. After extensive discussion with booking.com and the Pousada Aquamaster they still refuse to waive the fee despite the booking being a year away during the time of the Rio Olympics. Don't trust these guys.
Have used booking.com a couple of times. However, the last few times I have gone on line directly to hotel websites, and to get better rates. As an example.... Booked a hotel in Trim, Ireland two days ago for €85 while at the same time, the booking.com rate was €106.
I get various advices from booking.com such as 'lowest rate' 50% discount etc?, special rate €25 etc. Etc. but when searching the available hotels, none of those statements are true, even on the 'offers' via booking.com.
In Ireland at least, you will get a hotel room cheaper directly from the hotel either on line or by phoning.
Having booked through booking.com.
I paid for my accommodation but then got charged all the taxes and fees upfront. The terms clearly stated fees and taxes to be paid on arrival. I had a huge argument with the hotel for over a week and 30+ emails. They said take it up with bookings....I went straight to booking.com and they said full payment is due on booking....I said READ YOUR TERMS CAREFULLY...."Taxes and Fees to be paid on Arrival" after a long hard battle and threatening of legal action..they said yes you are right we will change our booking terms having deciding to go legal to claim my monies. They have now changed ALL terms on the booking payment policy....A customer services Team Manager who I cannot name to shame said she would give me £35 Goodwill and a refund on the 31st July 2015. Since then...I left it 3 days hoping payment would arrive but nothing, not even an acknowledgement. I have e-mailed Booking.com 12 times as they still to this date have failed to reply back or acknowledge my emails and have failed miserably to pay the £35. The other taxes paid cannot be claimed back as Booking.com said the hotel "won't allow it"...Not my fault...but Booking.com...I have gone overdrawn on 3 payments because the taxes/fees were close to the £140 mark..Absolute disgrace!
I have also called Booking.com and once I have given my name and account details, they put the phone down....ABSOLUTELY DISGUSTING BEHAVIOUR.....I believe this is a racial issue. Why on earth would they not reply back having given them 2 weeks to return emails/answer my calls correctly.
Avoid this so called legal booking company at all costs. Horrendous Horrendous Horrendous
The matter has gone legal and I have an open case against them which I will win according to my solicitor. Please do not use this company...hopefully this e-mail will make you think twice about booking with booking.com DON'T DO IT!!
Booking.com..please don't even try and reply to this e-mail to make you look like you care....You've had 2 weeks of opportunities...1 Phone Call and 12 e-mails to reply and help me retrieve my monies..THE MATTER IS NOW LEGAL.
You are ALL A DISGRACE and should consider protecting your customers first instead of feeding your own pockets!
Ranked No:1 Worst Booking Company on hotel booking ranking website 2015! Well Done! Had I checked this out first I would never have booked with you!
As a hotelier, do not believe they are offering the best deal and the problem is that they are spending millions with the number 1 search (cannot mention names) g---------e to appear at no 1 slot. They dictate to their customers and their products, although they do not know which is which. Best advice, use them to search then contact the hotel direct for a better price and service.
It would've been cheaper for me to call my hotel in Fernie, BC directly because upon discussing their rates with the front desk I found out that I paid $20 more thorugh booking.com. Aren't they supposed to offer deals? I got NONE. I'm going back to hotwire from now on.
Beware: booking.com prices look lower than on other websites, but in fact they are MUCH higher, as booking.com EXCLUDES taxes from their "final" prices. For US residents it might be no surprise, but in most of developed countries price is always final, with all taxes included. I am not sure how legal it is for booking.com not to include taxes in prices displayed outside the US, but anyway, final price is higher than on agoda for example. No more booking.com for me, and I hope it saved someone $$$.
I've used booking.com a number of times before, with good results. I like that reservations may be changed or cancelled with the click of a house. I think their prices are relatively reasonable, as well.
However, I just got burned. In looking for winter accommodation in Florida, I reserved a few weeks at Grand Lake Resort and Lifetime of Vacations. I provided my credit card information, as usual, to hold the reservation which was "RISK FREE", "FREE CANCELLATION". Never in the past was I charged in advance, but imagine my surprise to find that $3,000 had been put through immediately, as a "deposit" on my booking!??! This is NOT what I'd intended for a booking 6 months away, so I cancelled it immediately. Although booking.com did help me get a refund, I'm now out of pocket $220 for absolutely nothing in return, You see, Canadian banks charge one U.S. exchange rate for charges made on credit cards, but one considerably less for refunds, resulting in a $220 penalty! The "Customer Service" representative at booking,com was very rude and abrupt, advising me that I should have checked the Terms and Conditions on my booking that state that the charge may go through at any time after the booking. In checking, yes, it did state that on the Confirmation Notice, but at no tine at the time of booking did it indicate that. So, with the confirmation notice coming after the booking, it would have been too late anyway when they charged my card immediately. They argue that it's a Banking issue, which I "get", but WHY such a huge "deposit" for a booking 6 months into the future, especially when it was still eligible for changes or cancelling? They wouldn't answer me as to what their policy is on that...the man hung up on me! As mentioned, I'd used them before and wasn't charged until I actually stayed at the hotel. Needless to say, I shan't use them again for anything other than a last minute booking.
We stayed at the earls way hotel, this hotel needed some work and refurbishment. The rooms that we stayed in had problems in them.my sons stayed in a twin room and 1 bed was broken my husbands and my room had a broken toilet seat and both rooms needed a good clean plug sockets coming off the wall and generally dirty. We cannot comment on breakfast has we left 1st thing has we didn't want to eat there. Towels had to be requested from the reception and their pet dogs were in the so called bar area 1 being tide to a chair, the television wAs to loud to have a conversation the manager/owner was not that helpful or couldn't be bothered. The coffee tea sugar we're all of poor quality and cups in the rooms unclean. I will not be taking my family back to this dirty hotel!!!
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