AliExpressReviews 8,062

I bought a swimming pool for my son. The courier officially confirmed in writing that the package was STOLEN during delivery and took full responsibility.
Despite this, AliExpress keeps the status as "in transit" to avoid processing the refund. Their strategy is clear: Keep the tracking stuck at "in transit" even when there's proof of theft or loss. Redirect the "Open dispute" button to the open orders page, blocking you from filing a claim. Reply only with automated "please wait" messages until the buyer protection period expires. This is not a system glitch – it's a deliberate practice to hold money for undeliverable orders.
I have screenshots of the official tracking ("Package stolen") and of their platform refusing to let me open a dispute. Advice:
If you have a problem with AliExpress, save all evidence and file a claim directly with your bank or through the EU Online Dispute Resolution platform. Do not trust their so-called buyer protection to work.

Their so-called 90-DAY FREE REFUND POLICY is MISLEADING. They advertise FREE RETURNS, but if your item ships from abroad (which is most of the cases), YOU PAY FOR THE RETURN SHIPPING—no matter the reason: WRONG SIZE, BROKEN ITEM, WRONG COLOR, etc. You will pay, unless it is a local shipment.
I discovered this firsthand when trying to return TWO ITEMS FROM THE SAME ORDER. I followed every step, paid for shipping from MEXICO TO CHINA, and even BEFORE THE PACKAGE ARRIVED, ALIEXPRESS CLOSED THE REFUND CASE, claiming the items didn't meet their QUALITY STANDARDS. Today is 12th Agust and the shipment was made 1s August. Using a national postal service!
There is one final step in the AliExpress refund process: you are allowed to start a claim.
Which I did. Then, through email, I submitted all required proof—TRACKING NUMBER, RECEIPT, and PHOTOS OF THE SHIPPING LABEL—but they still DENIED THE REFUND, saying the evidence wasn't ENOUGH.
This isn't just bad service—it's DELIBERATE DECEPTION.
AliExpress continues to promote "FREE RETURNS" while quietly CHANGING THE RULES. Their policies are AMBIGUOUS, INCONSISTENT, and designed to BLOCK REFUNDS.
BUY AT YOUR OWN RISK.
Even if you follow every instruction and return items in perfect condition, YOU'RE NOT GOING TO GET YOUR MONEY BACK.
AliExpress knows exactly what they're doing.
THIS IS NOT A MISTAKE. IT'S A BUSINESS MODEL. THEY ARE A SCAMING POEPLE ON A DAILY BASIS.

Dear AliExpress Customer Care, I am following up regarding my request for a refund of the €13 return shipping cost for order **************. When I reported that the item arrived defective, I was instructed by AliExpress to return it at my own expense, with the assurance that I would be compensated for the shipping cost once the return was completed. I complied fully, paid for the return, and provided proof of payment. However, despite your previous promise, I have now been informed that you will not refund the amount. This is unacceptable, as the product was faulty from the beginning, and I only paid the shipping cost because I was explicitly told I would be reimbursed. I request that you honor your commitment and process the refund of €13 without further delay. I have acted in good faith and followed all instructions given. Sincerely,
Jorge Ramos

Beware of AliExpress – no support with customs issues, no buyer protection
In April, I ordered an Orange Pi Plus (32 GB) together with a case. Only the case arrived – the Orange Pi was stopped by customs due to alleged restrictions.
I spent hours filling out forms and contacting the customs office, without any assistance from the seller. The shipment was returned.
I asked to return the case as well in order to get a full refund, but the seller refused, claiming "that part had arrived." When I pointed out that the main item was missing, there was no response.
Only after involving PayPal did the seller promise to resend the Orange Pi – but only if I paid an additional €60. The second shipment failed again at customs, with the exact same problem.
Now, I am being denied both the return of a package I never received and the refund of my payment – the entire process has been "frozen."
Conclusion: No support, no buyer protection, no solution – instead, extra costs and wasted time.

Aliexpress is unreasonable and impractical. Here's why: My product was advertised as 2 items, but after months of trying, I only received 1 item.
The one item was installed. Aliexpress after many messages decided that I had to return the package. Returning it would require uninstalling, damaging the product, and incurring costs—this was not a viable solution for anyone (the item also recived some scratches because seller also said that it would fit). Seller Refusal to Cooperate: The seller refused to acknowledge his/her error or offer a partial refund for the missing item.
I requested from Aliexpress:
Partial refund for the missing item (50% of order value), OR
Seller ships the missing item at their expense. I woud not return the entire order because:
The seller's error caused this issue.
A full return penalizes me for their mistake. After months and despite Aliexpress contract with the parties, Aliexpress failed to follow thru with mediating and arrive to a fair solution for all.
Now, Aliexpress does not let me leave a review on the seller or Aliexpress itself, instead they continually send me the same silly message (seems like they want to tire me out), and the option to review the purchase is not available.

After along time that AliExpress, did not do anything to help me. I bought the missing parts again. So therefore, from now on, I do not want the manipulating seller to send me the missing parts anymore. The only option remains: REFUND WITHOUT RETURN. Thanks for your consideration.
Awaiting refund. ==============================
Timeline of dispute: Shipping & Delivery
Case ID: **************025-06-03 05:53
Finished
Sun Tracker Dual Axis Solar Tracker Controller Sun Automatic Tracking Controller System Two-degree-of-freedom Platform Tracking
Separate controller
X1
Processing
Agent has escalated your request
2025-08-05 08:13
You replied via email
2025-08-05 08:13
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The senior team has responded
2025-08-04 11:55
Update
Dear Customer, Thank you for contacting AliExpress Customer Care. We are committed to providing you with the support you need for your order **************.
We are sorry that we cannot support your request. In order to get a refund, you need to return the item first. Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely,
AliExpress Customer Care
www.aliexpress.com
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Agent has escalated your request
2025-08-02 14:28
You replied
2025-08-02 14:28
I am the disputing party and I demand refund without return
The senior team has responded
2025-08-01 12:00
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Agent has escalated your request
2025-07-31 15:10
You replied via email
2025-07-31 15:10
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The senior team has responded
2025-07-31 14:54
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You replied via email
2025-07-31 12:47
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Agent has escalated your request
2025-07-31 12:46
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2025-07-31 12:46
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The senior team has responded
2025-07-30 13:12
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You replied
2025-07-30 10:38
Awaiting update from your side. I would like you to confirm with the seller regarding my request of either complete refund without retur or send us the missing items without any charges. The seller have not been responsive for the past week and I demand my rights to be delivered as a customer rights to be kept intact.
You replied
2025-07-29 15:06
I clearly requested that either a full refund since the seller has done manipulation or the seller sends me the missing parts.
Agent has escalated your request
2025-07-29 15:06
The senior team has responded
2025-07-29 13:37
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You replied via email
2025-07-28 22:14
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The senior team has responded
2025-07-27 05:47
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Agent has escalated your request
2025-07-26 18:39
You replied
2025-07-26 18:39
Dear AliExpress, Thank you for your response. However, your latest message completely ignores the core issue of this dispute. The seller misled buyers intentionally by: Using photos and descriptions that show and explain a full package (tracker, sensors, accessories). Pricing the product 3–4 times higher than competitors, which strongly implied a complete kit. Only in a tiny part of the image was it mentioned "controller only" — this is classic bait-and-switch behavior. No clear disclaimer was placed where it matters — in the title, primary photo, or product options. This is deliberate manipulation. The seller took payment for a full package, delivered only a part, and now ignores messages. In addition: The product is no longer in my possession. It was shipped directly to a client in another country. Returning it is impossible. Your return request is therefore not applicable, and stalling the case only protects the dishonest seller. I am not asking for a refund out of convenience. I am asking you to uphold the integrity of your platform. Your team can: Review the seller's listing, pricing, and photos. Compare it with other sellers offering similar products. You will clearly see this seller has exploited your system. At minimum, AliExpress should: Force the seller to ship the missing accessories and sensors, or Issue a full refund without requiring return. I hope this is the last time I need to explain this. I have provided evidence and reasoning. Please resolve this fairly. Sincerely, Mozafari
The senior team has responded
2025-07-25 12:23
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Agent has escalated your request
2025-07-25 11:00
You've initiated an online consultation
2025-07-25 10:53

I wish there was a option for giving 0 star. I ordered a costume from Aliexpress which was supposed to be delivered within 4-5 days. I paid in advance for the order. The costume got delivered after 16 days of making the order. By that time the occasion (for which the costume was ordered) had already passed. There was no communication about delay. I wanted to return the costume as it was of no use for me by then and as per the policy it was possible to return free of cost within 15 days of delivery. To my disappointment, the seller as well as Aliexpress rejected my request for return. After several email, seller sent me a message saying that I with have to return the article at my own cost and once he receive the article, he will make a refund. The address he gave for returning the article was a fake address. There is even a link where people reported the same issue with Aliexpress https://www.gutefrage.net/frage/adresse-in-frankreich. I sent these details to Aliexpress customer service. But Aliexpress favoured the seller and refused my request for refund without giving the reason for rejection and completely disregarding the return policy mentioned on their own website. I was scammed.

I placed two orders on April 16 and 25,2025. But I haven't got them till now. The last updated shipping statuses are on May 7 for order ************** and on May 16 for order **************. The parcels got lost at the local airport since then obviously. They haven't even got through custom clearance yet. Thus the local logistic company has never got the parcels. I have opened disputes for refunds and messaged the customer service countless times. All the real person agents just gave me the same robotic replies. They all wanted me to be patient and to track the parcels by myself. I have contacted the customer service countless times. It wasted me several hours. While their "higher tier team" just wanted me to wait and wait. I have been rejected from contacting their supervisors. They are unwilling to solve problems at all and just want to postpone the refunds as possible as they can. Although it's just small money, only CAD$16.99 in total. But it's not about the money but about right or wrong. It seems that Aliexpress believes that letting customers wait endlessly until they forget the case or are tired of disputes is the best solution. They don't honor their delivery guarantee policy. I will not buy anything from Aliexpress again. It's a company with no reputation.

Order placed on March 27,2025 – still no delivery.
Dispute filed weeks ago. No human reply, only useless chatbot messages.
Unacceptable. 订单下于2025年3月27日 —— 至今未收到货。
纠纷已提交数周，无任何人工回应，只有无用的机器人回复。
无法接受。 If refund is not received within 48 hours, the following actions will be taken:
若在48小时内未收到退款，将采取以下措施： Bank chargeback request 向银行申请退款（信用卡拒付） Public complaints on Trustpilot, Sitejabber, Reddit, etc. 在 Trustpilot、Sitejabber、Reddit 等平台公开投诉 Sharing full case across social media and forums 在社交媒体和论坛全面曝光此次经历 This is the final and non-negotiable warning.
这是最终、不可协商的警告。 Order ID: **************

Bought two Kingchuxing 2TB M. 2 SSDs advertised as brand new. Both failed within hours. SMART logs and kernel messages clearly show hardware defects and uncorrectable media errors — classic signs of recycled or fake-capacity drives. I provided full technical evidence, including screenshots, logs, and a comparison video with a known-good SSD. The seller refused to honor the advertised 3-year warranty, and AliExpress sided with them despite the obvious fraud. I escalated the case repeatedly, but AliExpress dismissed my claim with generic messages like "your evidence is insufficient" or "your link does not open" (even though it worked perfectly). Their so-called "Buyer Protection" is a marketing slogan — not a policy they enforce. After I posted a 1-star review on Trustpilot, they replied saying they were "investigating" and would "email me with updates." That was just another scripted response. Nothing ever came. They act like polite robots while doing absolutely nothing — pathetic and dishonest to the core. Avoid AliExpress if you care about your money or your data. Once something goes wrong, you are completely on your own.

On June 26,2025, a delivery man gave me a package, but when he got to his vehicle, he sent me two emails informing me that he had given me two packages. He has a photo of the package he gave me, but no photo of the second package that the delivery man also claims to have delivered to me. Between June 26 and July 4,2025, I exchanged nearly twenty emails with the delivery company, which refuses to retract its statement, only stating that there is a problem with the delivery. Aliexpress refuses this incomplete information and even accuses me of having possibly falsified one of the emails provided by the delivery company. On the web, customers complain that they never received their package from this delivery company. Some even claim to have camera evidence that it was the delivery person who stole the package.In my case, Aliexpress prefers to believe the organization with a bad reputation, rather than my version. I have been an honest Aliexpress customer for over ten years. I am closing my account; Aliexpress insulted me! I am requesting a chargeback from my bank. In my case, Aliexpress believes the criminals more than the honest people! Edit July 14 2025
Aliexpress is not telling the truth. Aliexpress never investigated. I immediately received an email from them saying there was insufficient evidence. Here it is, I have provided all the information and especially all the evidence that the delivery company was willing to provide me for Aliexpress. I have never received any support from Aliexpress at any time. I am the victim who never received the package! Aliexpress is in bad faith and will never refund even if you provide all the requested information. Aliexpress will lead you around in circles until you end up requesting a chargeback from your bank. Aliexpress does not respect any of its own rules! Never buy their "Choice" product, because they are more expensive, but this does not provide you with any protection. Chances are high that one day or another, you will be scammed by Aliexpress! It's my turn this time!

I have ordered 3 items: 1 was said to have shipped and been received, no such luck. Took a month to get refund, luckily I used Paypal.
The other 2 items have been canceled due to not shipping in time(5days). I suspect the price was too good and the didn't want to sell(it is currently listed at higher price)

I ordered an item, paid for it, and now they can't find my order, their now playing games to to give me my order or a refund, BAD BUSINESS!

They used to provided a return shipping label. Now they tell you to pay the return shipping and they will refund you for the cost of your item + the return shipping cost. A TOTAL LIE! I have contacted their customer service, the merchant and my bank. All have denied me my return cost, even with significant proof. DONT BUY FROM ALIEXPRESS unless you want to lose your money on false policies and promises of a return. Hese were the instructions:
"Make sure to ship the item(s) and to enter the tracking number below before Apr 4,17:13 PT. Please well pack the item, especially the fragile items, and pay the return shipping fee first. Once we've received and inspected your returned item(s), we'll refund your order amount and return the shipping fee. Parcels with freight collect will be
Rejected by the warehouse. Please do not pack all the items in one parcel." I returned my items on March 26,2025. I ONLY got the refund for the items a month later. They kept denying and telling my that the seller is responsible for paying the return fee, which is bogas af! DONT BUY THE ITEMS!