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I am posting this because I can see many amateur buyers rated low and the main reason is order is not received or order is not as described.
Well I have been through AliExpress for almost 2 years.
PLEASE BE REMINDED THAT ALIEXPRESS , AMAZON AND EBAY are different and on their own platforms so please don't think that same rules on Amazon and Ebay would apply on AliExpress. In AliExpress everything will be safe if :
1. You know how to choose the right seller.
2. You know how to monitor your orders and open a dispute if you feel unsafe or something not good is happening ( it must be within protection period)
3. Do not confirm the order received even if you received it. You need to check it first.
4. Contact their customer service if you have questions or before making any moves like confirming dispute, making the orders.
5. Do not pay directly to the seller. Some fraud sellers wants you to pay offline and offer cheap prices.
6. You need to play wise.
These things would keep you safe.
AliExpress is not a scam, it is legit and it is safe if you know how to handle your account. DO YOUR HOMEWORK! RESEARCH THE RULES FIRST BEFORE MAKING SOME ACTIONS
I just received a call from my CC company. The day after my CC was billed by Aliexpress, there appeared another charge from another online service. My CC company had called about suspicious activity on my account. They canceled my account before other charges could appear. Looks like someone at Aliexpress is using CC for their own personal shopping spree. I'm glad my CC company discovered this theft before anything else could be charged. No more Aliexpress for me.
I have bought many low value products where some exceeded my expectations and some were pure rubbish.
The Chinese quality control and customer service levels are not up to Western standards which is why I buy low value products in small numbers - I was personally criticized by one of the vendors over the phone recently.
The most expensive item I have purchased was an IP Camera which was DOA (dead on arrival) and I raised a dispute supplying video evidence to the arbitration panel (the vendor tried to blame me for being incompetent) which I won and was awarded 77% refund (which took weeks to arrive). I then used that money to purchase another IP Camera from a different store but it turned out be the same guy running that store too. When the 2nd camera arrived it too did not work out of the box and I'll have to upgrade my PC operating system in order to get it working - I gave the vendor 1 star for not describing product accurately.
Remember , If any received products is faulty it cannot be sent back due high delivery costs therefore one needs to satisfy the dispute arbitrators usually video evidence - which isn't always easy - unlike say buying though Amazon. Could do without the hassle, but in saying that some products are incredibly cheap.
I ordered three items from three different sellers. One item was lost on the way. One response is you will receive it at once. One response is you will receive it after two months. Unbelievable! Irritated!! All sellers took my money already!!!
This is the worst company i have ever come across in over 10 years of on-line purchasing. They were dishonest took my money, were rude and unhelpful when trying to get help. The finance dept is available for 10 minutes a day and so called customer service are unhelpful and totally clueless. Do yourself a favour and find professional suppliers. Ali Express are certainly not
AHAHAHA aliexpress.com is a SCAM.
I just got a fake item with different parameters, specification and less performance and I posted a negative feedback and guess what..... It doesn't show up. The seller have 100% positive feedback ahahaha
All ratings are fake, they show only good feedbacks. All people you see "No feedback yet" are people like me, left negative feedback, doesn't show and instead says "No feedback yet"
All ratings fake in that website ahahahah, so pathetic hahaha what a SCAM
Do not give Aliexpress a bad review because of a single bad buyer. You do not give Amazon a bad review because of a bad buyer, so why Aliexpress?
The site offers dirt dirt cheap stuff, the only downside is a month or so shipping usually if you choose free shipping. But who cares? I buy something at LEAST once a week. It's too cheap not to. Little trinkets, gadgets, whatever.
No one cares if your dress was ugly or your phone was broken, it is not Aliexpress's fault.
Tip for consumers: Check out reviews before you buy. If the product has no reviews, then check the seller's reviews. It's a good indication of whether or not they are worth dealing with.
Also, don't give bad reviews until you've contacted the seller with your problem, they usually will help you out first. This is their livelihood.
Worst experiece ever!!! Great way to still from customers. I ordered a dress and instead i received a halloween costume that cost me $112.00. At the beggining Nancy Xie was very helpful until i told her that i was dissapointed with the dress (halloween costume) that she sent. Its been 4 months since the transaction took place and she has not returned my money, i returned the ugly dress and she never sent the money that i paid. Aliexpress is false advertisement. I could have bought a real dress in KMART. Pls dont trust Aliexpress. I even sent her my measure. Pls take a look at the pictures that I posted.
Tip for consumers: Please do a research first. You can definitely buy better products in real store where you see and feel what you are buying!!!Ask Brenda about AliExpress
First i must say Ali express is a good site and the management will ensure that you get your money back once you make a dispute within the protection time. My situation is I purchased a blouse from Pingan Wang and my computer went down so i was unable to dispute during the protection time. I did not received my blouse i paid $10.98 USD for they never respond once to any of my messages. That person is extremely dishonest DO NOT BY FROM PINGAN WANG. WARNING!!
I have a total of 49 purchase's on this site, and of 49 orders 11 did not show up (got refunded), 3 doa's and 7 disputes on product errors/faults. 6 disputes resolved with full refund (not postage). Buyer protection is a scam, and if you are lucky to get a full refund, be prepared to use up to 90 days to get your money back.
This is remarkable high numbers of missed dealings and I would recommend to STAY AWAY from this consortium.
En días pasados me llegaron unos zapatos de patín la niña se los colocó el día de ayer y se le partió la llanta del zapato por la mitad ..quisiera saber si eso tiene garantía o quien me responde por esos zapatos ya que la niña no lleva ni 8 días de haber podido disfrutar
First thing to keep in mind: Shipping will be slow. It usually takes me 2-3 weeks to get what I ordered from here, so keep that in mind.
Second: Check sellers' ratings. Check the feedback for the items you're ordering. Try to order from sellers with at LEAST a 90% positive feedback, more if you can find them, and a lot of reviews. Often times there will be multiple sellers with similar products, find which one has the best ratings and buy from them.
I would also recommend staying away from electronics and any other super-expensive items. No offense but I prefer buying electronics in person (unless it's a small accessory like a charger or a sd card or something, but I still prefer buying those from the USA).
All that aside, it's a decent place if you want stuff like cosmetics, accessories, and less expensive clothing. Keep in mind the clothing will be small sizes; if you wear a size XS-S or smaller you should be fine. I've bought lipsticks, underwear, and hair accessories from them and all were quite nice.
I HAVE ORDERED A 16 PENDRIVE TODAY BY ALIEXPRESS APP...THE AMOUNT IS DEDUCTED FROM MY CREDIT CARD BUT STILL NOW I DID'T RECEIVE ANY CONFIRMATION REGARDING MY ORDER...KINDLY REPLY ME...I AM FROM INDIA...R.MEHANATHAN...MAID ID: MEHANATHANRADHAKRISHNAN@GMAIL.COM...CONTACT NO: 919503045581...
People, just don't buy ANYTHING from this site EVER. All of the little shops there are full of illegal reproductions and knockoffs. They are ripping off artists from all over the world all over this site. Reporting it does no good because apparently China is the land of dishonorable thieves and they don't give a damn about intellectual property rights. I've been having to report my art being sold illegally all over this thing by MULTIPLE users for days now and they try to trick people into sending high resolution image files to them in order to get things removed. Yeah, right. Do I have stupid branded on my forehead? I don't bloody think so! I'm disabled and fairly sick right now, so I really don't need this BS. Just pass by this and Rakuten and any other sales site based out of Asia because they're all ripping off the hard work of others from the look of it. Russia is just as bad for counterfeiting, so avoid anything from there, too. Pretty much all device cases and clothing featuring art or pop culture images are stolen from the artists or other rights holders who made them. Buying them steals from the artists. So just don't.
Edit: I'm finally getting about 46% of my stolen art I'm reporting removed. I will not be even remotely happy until that rate is 100%, This is time I could be spending adding products to my own shop where I sell my art or making new art, though, and all because some low life thieves can't work ethically to make a living. *smirk* I still say stay far, far away from AliExopress.com! The more you shop there, the more you are supporting the thieving/knock-off fraud culture China (and Hong Kong especially) is known for.
Edit 8/31/2015: So I went and looked at a lot of the reports I did on products where my art has been stolen. A LOT of the reports were pretty much ignored and the items are still there. So they're doing a crap job of Intellectual Property Rights Protection. They aren't as serious about it as their site would have you believe. You'll also note they've killed their Facebook, blog and Buyer Forum as well. Guess they realized all of that negative commentary on those was killing them. *smirk*
Edit 9/9/2015: It's been a LOT longer than the 3 business days I was supposed to wait for them to "escalate" my issue. Big surprise, there's still no contact from AliExpress support as to WHY those 150 reports of stolen art are mostly being ignored. Yeah, I'm about to start setting their own government on them. Turns out they are supposed to be respecting Copyright from any country participating in the Berne Convention and they obviously aren't with their refusal to remove my stolen items and those from other artists.
I am writing this review in August, 2015. Was very worried about Ali Express after reading many negative reviews, but I'm a maverick and went ahead with a $28 item, anyway. It was a $6 savings over their nearest competitor. I did write to them after making my order to tell them I was very skeptical and even pushed Cancel Order on their site. This may have really helped! They started this weird clock giving them 2 days before order was nixed. Then, within 36-hours they emailed me that the order had shipped...much quicker than expected. Two weeks later, YES, item arrived. It was exactly as advertised, very well packaged and, after charging the battery, worked perfectly. They had said free shipping would take 19-39 days, but came much quicker. Perhaps my skeptical email and order cancellation put me on the fast track with an excellent, working product. If you're worried about Ali Express, they did me right. It may help to try my approach!
I've completed almost 200 orders through Aliexpress and am thrilled with my experience! Many of those who claim shipping took too long, their clothes didn't fit, the item wasn't as described, or that the order processing took too long, need to do research before buying. My success with this website has been based on some key points I'd suggest buyers considering:
1. Check the reviews of the product before buying. Many sellers sell the same product, don't just automatically choose the cheapest seller and assume that their product will be the same as the others. If the product I want doesn't have any reviews (preferably ones with pictures of product) you have to be willing to return the item or cut your losses. In most cases I simply don't buy if there aren't any good reviews.
2. As said above, more than one seller can be selling the "same" product on this site so don't just purchase the first one you see. Reasearch Research Research !
3. Check the processing time. It states on the product page what the processing time of the item will be. Add this time to the estimated shipping time and be realistic about when you will receive the product. I try to plan way in advanced and purchase winter items in summer.
4. These items ship from CHINA people! Don't expect the receive them the next day. If you need a product asap go to the store or try Amazon. You don't get rock bottom prices and items the next day.
5. Again, these products are from CHINA. Always look at the sizing charts and NEVER chose the size you are in Canada or the US. Chinese sizes are much smaller than Canada and the US. I'm an XS in Canada but a M in china. (Yes, you will feel large ordering clothes two sizes bigger than you normally do but just brush it off)
6. You get what you pay for. Not every product on this site will be top notch quality. Be realistic. If you're cheapig out, you may get a cheap product. That being said, I've set my standards pretty low with the quality of products I receive from this site and have been blown away when the item I order comes in and looks like a million bucks! It's not always good nor bad.
Basically just be realistic. This isn't some magical site that get's you top notch products that will be at your door the next day. However, if you follow the guidelines I suggested and understand how this site works it can be your best resource for getting cheap products you simply can't find in stores everyday!
Warning! Do not buy from this seller!
Factory direct adult cartoon mascot costume, xiaoyu zhu
I just checked the rating - aliexpress entered 100% satisfaction! but when you go to the details of calculation of the rating, they use only data for the last 6 month, and don't take into account previous negative ratings. No reviews available for now as seller sold less then 10 items, so future customers can't be even warned!
Got bad quality and impossible to use product with missing parts.
Opened a dispute, but as it was my first time and I didn`t know the details, agreed to ship it back before checking the rate for shipping. The size of the box is quite large, so shipping costs same as I paid - $200, there was no sense to ship it back.
I didn`t have any buttons to change my dispute.
Asked seller to change it, they refused.
Asked support to help - no help, just promises.
Now I lost $200, have product that I can`t even sell as it doesn`t have some details and can`t be used properly due to poor quality.
Where is customer protection? Never aliexpress again!!!
JIUAI Apparel Accessory Co.,Ltd seems to be a scam! Complete with a charade about giving me a refund. I paid for the product on the 17th of June, was told the same day the order had been shipped and I could follow the progress on a link provided (it was all in Chinese characters). At four weeks the order had not been received, there are instructions not to complain before allowing six weeks for delivery but AliExpress closes the case and lists customers as satisfied after four weeks unless we intervene. I requested an extension and stated I wanted the product I had paid for. AliExpress told me the seller had offered a "partial refund". I wanted to know why I was being offered a partial refund when I never received a product, no explanation has been given.
Now, more than 8 weeks later I have accepted I am never going to get my product. I inspected my bank account to see if I had received a partial refund. I hadn't. I had been given a full refund on the day I ordered my product!!!
I purchased a number of lower priced household items and mainly they were fine.
But clothing is fraught with disaster unless you are a very small size.
The sizing information is a mishmash. Identical garments sold by various store will have varying size measurements for the same size.
Incorrect sizing is rife often passing one size only as XL and XXL and incorrect dispatch is also a problem such as ordering socks but receiving pantyhose instead.
It is telling that AliExpress have shunned Paypal where the buyer has at least some recourse for dodgy dealings and can it only be viewed with suspicion as to why Paypal is out and Escrow is in.
I bought 5 guitar preamps from a retailer on aliexpress, all 5 were faulty, just useless fakes . never had replacement nor refund . aliexpress customers service told me they gonna do something, I sent them evidences of the defects and a letter from Fishman, the brand that had been counterfeited, prooving it all . but nothing ever came . and the shop is still selling the exact same crap to the whole world without any problem while aliexpress perfectly knows it's crookery ... so don't trust the rates and reviews on aliexpress plateform, they are obviously fakes .
I went here only to buy a pillow case and it came out pretty well, quality was as described and shipping process was also done at a reasonable time. I wouldn't know any real problems about anything else unless I do plan to buy them, reading the ratings is probably a factor.
firstname.lastname@example.org why costumer service do not know more information about seller? for 2 months they sending emails to seller, but he is ignoring them. Really, they have only sellers email? Who has got all information about seller?
Tip for consumers: Here we are, Aliexpress send me email: (I am so sorry to hear that you are dissatisfied with this item, our Aliexpress contacted seller many times, but didn't get reply,and we notice that the seller's store has closed already.)
Isn´t this shame? Big company as is Aliexpress is without any information about sellers who are cheating people under aliexpress trade mark?
If you really want to save money beware & stay away from Aliexpress a.k.a. Alibaba's fraudulent online scamming business site & partners. Doesn't get any worse than this $#@! Stay away. You're taking a huge chance with your money! The FBI should investigate Aliexpress a.k.a. Alibaba. I placed an ordered about a year ago online & Aliexpress a.k.a. Alibaba confirmed they received my payment & I still haven't receive my order from them and they refuse to refund my money! No transparency! NO ACCOUNTABILITY! No direct contact information! Don't expect to speak to anyone at all! The FBI & the IRS should investigate Aliexpress a.k.a. Alibaba & all of their partners.
Tip for consumers: Just don't do it! Or kiss your money goodbye!Ask Ann about AliExpress
I have ca 200 orders with sellers represented through this site. You can find almost anything for good prices, usually free shipping. Excellent customer care. A handful of orders have gone sour and AliExpress has provided refunds. Product quality must be assessed through reviews and a good study of description and photos - like everywhere else. It's a safe, orderly, deal based shopping place that I highly recommend.
Avoid Aliexpress or you will lose your money. They think just about their commissions they take from sellers that's why they are always on their sides. I did an order of an iptv box for 99.52 Euros from their worst Chinese seller GREAT BEE TECH , the product arrived after 10 days with just 10% of the channels shown in their description on Aliexpress, When I asked the seller to resolve the problem he didn't want and said it's not possible to resolve the problem or even to guarantee the 10% already working, so I asked refund, they refunded back just 50 Euros, after 3 days actually this bad seller blocked the 10% of the channels I got before, so I paid about 50 Euros for a piece of plastic , when I went back to Aliexpress to ask them the rest of my money, their answer was no you can't, we are with the seller against you , very very bad customer service. Anyway I'm gonna to accuse both of them, Aliexpress and the bad Chinese seller GREAT BEE TECH"
Seller send me defective product. Buyers beware of this seller and avoid it at all cost. Seller will defend his product and it called me a cheater because I asked for a refund. Stay away. Mount will not clip and would not lock to clip on steering wheel. Several people have tried with no luck. Seller customer representative Lori insulted me several times because I asked for a refund. No matter what I tried to convenes here with facts and pictures and Lori still accusing me of lying. Seller is LT Technology Co. LTD. China. Name of customer service keep insulting me is: Lori Pengyu Xing. I will pass to you some of here comments to me when I was telling her about none working product:
Lori Pengyu Xing: oh come on!our products good,why cheat us.
you can not show your problem to us!!!!how can we refund you money,there is no problem with the car phone holder,why you ask refund?
i do not know why it cannot be equiped well?no problem with the phoen holder friend.
i can not see the evidence of our car phone holder broken.if you think the amount is so few,you do not need to take picture or video,how can we convince that your car phone holder is broken or not?if you think it is not need to fight just 3 usd,why you open dispute,friend?
pls close the dispute,welcome to buy again! Hope to get your early reply!
She keeps saying nothing wrong with the mount while she is in China and she is not trying it on my car. They think they will push you and insult you and you forgive them for the money you paid. I have purchased 7 items the same day from different sellers and two of them I have problem with them and so far no refund from two sellers. At least the other seller was professional and didn’t insult me in his communication yet.
Tip for consumers: Aliexpress have made complain so impossible to make and no reviews is allowed on their website at least I searched and no ware to be found. I had to go on line to find some places to review them.Ask Mike about AliExpress
DO NOT TRUST THIS SITE... NO BUYER PROTECTION ... YOU LOSE YOUR MONEY IF YOU DO NOT RECEIVE ITEM OR RECEIVE A FAULTY ONE... THEY ARE WITH THE SELLERS SIDE... BEWARE DO NOT USE THIS SITE...
I DID NOT RECEIVE MY ITEMS AND THEY DID NOT GIVE MONEY BACK DISPUTE CLOSE IN FAVOR OF SELLER...
A lot of wholesalers shop here for bulk items and can actually make a good profit selling elsewhere since their prices are so cheap. The slow shipping makes up for their prices though. I wouldn't recommend purchasing any electronics or high-end beauty products off here, chances are you'll be stuck with something of poor quality or fake. I purchased a prom dress off here and gave them exact measurements although it was delivered within three days I would not have worn this raggedy thing as a Halloween costume. I paid $224 so obviously I was looking to return it for a refund, but what some of you may not know (as I didn't before this lovely experience of paying $56 on top of what I paid for this dress) is that shipping to china isn't the cheapest.The seller provide a false shipping address so the dress was shipped to China and returned to me in a span of about 3 months, I called USPS but they didn't seem to care much. During this time I'm trying to get my money back through a dispute with the seller who didn't seem to give two sh*ts either. Only a short 4 months later Aliexpress decides to step in and realize that the address the seller shipped my item in was different than the one they provided me with which is why they never received the dress and provided me with a refund.
All in all, shop at your own risk. Don't be like me and drop $300 on something that's half way across the world and could or could not be what you paid for. It's gonna be hell trying to get your money back.
Tip for consumers: Check the sellers' reviews, if they seem unrealistic then you should probably avoid them. If they're fooling you with a decent reputation then why not with their products too. Also spend as little as you can on this site, you don't want to be stuck with something you can't return.Ask Loren about AliExpress
I ordered a shoe polisher with Shenzhen Starpai Technology Company. When the polisher arrived, it turned out to be NOT WORKING (please see https://www.youtube.com/watch?v=A0f6z1M-6eQ ). I reported the NOT-WORKING device and instead of apologizing to me and sending me a new device right away, Shenzhen Starpai Technology Company began making up all kinds of excuses like “damage during transport” (there was no sign of any damage at all) or “maluse” (ridiculous! The device has ONE switch, how can you use a device that is not working???). So, we can conclude that Shenzhen Starpai Technology Company does not understand the first thing about modern client satisfaction and 21st century service.
A dispute was opened, and, at a certain point, AliExpress wanted to send me proof within three days. I was on a business trip at that time, and I wrote an e-mail to AliExpress saying that I could not deliver the evidence any earlier than August 6.
At this point, I experienced that not only Shenzhen Starpai Technology Company but also AliExpress does not care about customers, because without paying any attention to my e-mail AliExpress decided to release the funds for Shenzhen Starpai Technology Company. So this company was paid, despite their product is a worthless piece of plastic, and the customer, me, loses 36 dollars. A situation that is completely unthinkable in modern business life! But at AliExpress and their sellers this is all normal. Astonishing! Why do you profile yourself on the Western market, if you cannot put up with modern, Western levels of client services?
Tip for consumers: Think twice! See my review.Ask $#*! about AliExpress
Sure the prices are great on this site, but they're great because the items sold are very poorly made and are not durable. Clothing is made of very poor material, like what a cheap Halloween costume would be made of. Electronics are sure to break quickly. Not to mention they attempt to sell items claiming they are brand names when in fact you will receive a knock off product. Only reason they got above 2 stars is because so far I have received every item I have bought with no issues, they weren't quality items, but I received the, and they were inexpensive none the less.
* Purchased from Aliexpress seller: 'Cnimperssion' (Cnimperssion W)
* Item purchased : Virtual Screen Video Glasses
* Purchased on: 28/Jan/2015
* Cost: $108.88 USD ($140 AUD)
* Item arrived on: 26/Feb/2015
* Item found to be faulty: defective LCD screen
* On 28/Feb/2015 'Cnimperssion W' indicated to return item for refund
* Item posted back to seller on 2/Mar/2015 (scan of tracking receipt sent to seller)
* Refund was never forth-coming from seller, dispute opened with Aliexpress on 15/Mar/2015
* documentation provided to Aliexpress (bank record of purchase, postage receipt)
* On 17/Apr/2015 Aliexpress closed the dispute and DID NOT RETURN MY MONEY / NOR SEND REPLACEMENT ITEM
* Seller location: China, Guangdong
* Order Number: 65604502599684
So if you buy anything from Aliexpress, just be aware you have no protection from the Aliexpress parent company, and there are unscrupulous sellers on the site.
DONT BUY FROM THIS SHOP. THIS IS A SCAMMER. HE MADE IT IMPOSSIBLE TO GET MY MONEY BACK BY SETTING UP HIS SHOP IN A WAY THAT WE CAN NOT EVEN REQUEST A REFUND. NO OPEN DISPUTE OPTION. FINANCIAL SAID PAYMENT RECEIVED BUT BUYER REFUSED TO REFUND ME OR EVEN OPEN A DISPUTE. THIEF, FRAUDSTER AND DISHONEST BUSINESS ETHIC.
I paid for shipping fedex ie 3-7 days on a bathing suit and they messed it up and took my money for the shipping and shipped it china air mail and they said it would take 15-34 days its been almost 2 months and they messaged me saying it would be another 10-20 days because it wasnt even in canada yet. There horrible. Id advise you never to order anything from this site!
To alieexppress! I have ordered many items through my I pad,with very few complaints.
Lately I am unable to confirm receipt of my orders(on my I pad), please check this and
enable me to confirm receipt of orders again. Best regards, Hans,Israel
103 Questions & Answers