AliExpress

Purchased 2 smartphones that were supposed to work with US carriers. They did not. Contacted seller but seller was argumentative. So I initiated return thru Aliexpress platform. They provided prepaid return label. Aliexpress refunded only 1 phone, refused to refund 2nd phone. Tracking confirms delivered. Returned both phones in same packaging (as they were originally shipped). Even after several reconsiderations, they still refuse to refund full purchase price. Now trying to resolve thru Paypal and my credit card company, but Aliexpress is trying to oppose. This company is absolutely criminal.

Ordered a dresser, website said dresser was delivered. When loading tracking number it was shipped to a address in CA not PA where I lived. My address was correct on their website. Nobody helps when calling in and each time another excuse is given. No refund issued and item never received. DO NOT ORDER! SCAMMERS

Biggiest scam gang
Please do avoid! You will have all your money down the drain
I have returned the goods. They are finding so many excuses not to refund me. Then editted the comments to Chinese new year delays.then never get back.
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I was scammed on AliExpress, and their support did nothing to help.
I ordered a laptop, but the seller sent a cheap laptop case instead. The listing was misleading, with fake reviews and detailed laptop specifications, but nowhere was it mentioned that I was buying only a case. When I opened a dispute, AliExpress ignored my messages, delayed responses for days, and eventually closed my case unfairly. They told me to return the item at my own expense ($10 for an $8 item), with no guarantee of getting a refund. I contacted support five times, and each time they only said they were "escalating" my case, but nothing happened. This platform protects fraudulent sellers and does not care about customers. 🛑 Fraudulent seller: Shop*******130 🛑 🚫 I will never order from AliExpress again. If you value your money and time, stay away from this platform! AliExpress only acted AFTER I went public
After 20+ days of fighting, being ignored, and even contacting my bank to block payments, AliExpress finally refunded my money.
But only because I exposed them publicly on Trustpilot! What about other victims of this scam who never got their refund?
Why does AliExpress allow fake laptop listings with misleading reviews and specifications?
How many more customers need to be scammed before AliExpress takes real action? AliExpress is FULL of these scams – and they KNOW IT
I have already found multiple similar scam listings, where fake laptop sellers use the same scheme to deceive buyers.
AliExpress knows about this fraud but does nothing to stop it. They only care when they are publicly embarrassed. If AliExpress truly wants to fight fraud, I can provide a list of similar scam sellers who continue to deceive customers on this platform.
Does AliExpress need my help to identify these fraudsters, or will they continue ignoring the problem? 🚨 AliExpress MUST take action now! 🚨
Refund ALL scammed buyers who fell for these fraudulent listings.
Permanently BAN these fraudulent sellers from the platform.
Implement stricter seller verification to prevent scams like this in the future. 📢 If you have been scammed – EXPOSE them publicly!
Private complaints are ignored.
AliExpress protects scammers, NOT buyers.

Leather is an unconditional trend for the events of 2022-2023. Modern leather things are found both from natural and eco-leather, which is practically in no way inferior to the first. Leather clothes are very comfortable to wear and will help you create diverse looks for work, a walk, or a meeting.

Leather clothing is a must-have for every fashionista and I am not an exception.
I have recently come up with an idea to buy leather shoes for this season. And you know everything costs something. My choice was too clear but there was a risk. This pair is unacceptable cheap on AliExpress. After 7 days of waiting i've finally received them. It just blew my mind. Check photos!

This was my first purchase on Aliexpress. Superb price but 4 stars only because the delivery takes too long. I think I will use Aliexpress again in the future, it's very good for small and cheap goods.

I bought various items from AliExpress, from clothing to accessories. The clothes were mostly quite low quality and they looked very different to the images that the sellers would use. The stainless steels jewellery pieces were surprisingly nice and good quality though.
Shipping is a bit of a nightmare, as the tracking system is often slow and inaccurate and all the items come separately. It took over 30 days for some of the items to arrive.
However, they do stock some interesting items and sometimes the same items you'll find on AliExpress are sold by other brands at a higher price point.
Overall, I wouldn't necessarily recommend buying from here unless you have watched hauls or reviews and know what to expect.

Purchased an Aqara smoke detector which constantly disconnects from a genuine Aqara Hub gen2. I have many other sensors connected to the hub which have never disconnected. I supplied lots of logs to show how many times the detector disconnects. I supplied a video to show the position of the hub to the sensor. Aliexpress sided with the seller and refused my return request. They never offered any sort of solution so I'm stuck with a faulty smoke detector which is untrustworthy.
Absolutely rubbish customer service so have deleted my account. I will also delete my Lazada account in Thailand as its owned by the same company.
I got a reply when I left a review on Trustpilot but it was just standard saying I had deleted my account so they couldn't contact me. Well if they had read my review they would see I told them I had done that.
If they actually cared they have my email address.

I ordered some natural deodorant, and it is three inches long. The picture makes it look like a regular size bar of deodorant. There are no places to leave reviews. I see why. My essential oil air diffuser is way smaller than the picture makes it seem and there is no mist coming out, not to mention the "flame light" is just an orange glow, no flame.

I ordered a piece of furniture from AliExpress that was never delivered. I have had no luck being reimbursed. The tracking number for FedEx I was informed went to a different address and receiver but they couldn't provide me with that private information. The missing shipment weighed 17lbs, a far cry from my 143lb bookshelf that I paid for. Please do not be another victim of AliExpress or Alibaba which I was informed are the same.

Ordered a smartphone, turned out it would not work in the USA. Next ordered another smartphone, vendor sent used phone in new case. Learned an expensive lesson, avoid Aliexpress and their Chinese vendors.

I ordered 2 ea 8 foot ladders. They sent a 3.6 ounce package. I complained I had not received the ladders and showed proof from the post office to Aliexpress of what I received. They quit responding. Beware, be very scared.

Total scam! I've been ordering from Ali for over 6 years and they've taken a complete nosedive! They used to protect their buyers but now AliExpress has become the scammer. "Choice" items are protected and guaranteed, fast shipping, refund in 30 days if no delivery. I placed a $200 order, all Choice items, It's been nearly 45 days and still no order yet they refuse to refund me! No idea where my package is! Choice items are guaranteed by AliExpress, not the seller. They've become just as fraudulent as the scam artists they host! The photo below is just one of MANY, since you have to file a claim per item and I ordered LOADS. They are not stuck in customs. On their site it says awaiting flight. USPS says the tracking # is expired?!?

They did NOT send my order **************, provided fraudulent tracking id as delivery proof! Scam

My order id is **************. I have bought two different categories of items which was 0.8 and 0.9 but they both are dame despite there are measurement differences indicated in the description. Strangely they are both same in size and dimensions! When I posted it in the review, the seller deleted my review after one day! Even sellers have access to our review now! Aliexpress is now a heaven of scammers and frauds with Aliexpress itself is the leader of all scammers.

Ordered a shower head. It was never delivered. AliEpress refuses to give credit for the non-delivery. No phone number is answered, all correspondence by email. Recommend avoiding and go with trustworthy and honorable delivery companies. Do not trust AliExpress!

AliExpress has been ignoring me for 2 months regarding dispute #[*******]. Despite providing all necessary evidence, they refuse to respond or resolve the issue.

I ordered a graphics card, but the seller sent a completely different and non-functional product. I provided detailed photos and videos proving this, yet AliExpress has done nothing to protect my rights as a buyer. Instead, they actively shield fraudulent sellers by ignoring legitimate complaints.

If my funds are not refunded soon, I will escalate the matter by contacting my payment provider and local consumer protection authorities to take further action against their business operations.

Be cautious when shopping on AliExpress—your rights as a buyer may not be protected!

Ordered Birdstock Home Adjustable Memory Foam Floor Chair. Used two days, gears locked or broke. When trying to check, zipper completely broke off. Reported to AliExpress, sent return label, but only refunded half saying chair still had some value. No value to me, no longer have chair. I appealed twice, no way of knowing appeal is legit, can't see in system. Both times, came back with same reply all while hiding behind their this mailbox cannot accept replies scripted emails. They kept half my money and the chair. Found out AliExpress does not sell name brand products, all Knock Offs. Buyer Beware. Online service reps lead you to believe you are so important, they love you, are on your side, will ensure you get a satisfactory resolution, mwah, mwah, mwah. Right. You have to repeat things already shared, will ask for additional pictures when you no longer have item. In my case, thieves.