I bought a portable external hard drive. The package appeared to be sealed, but when tried to recover, there were files deleted from it. The bad part was that the drive was malfunctioning. NO chance to open dispute since the link quickly disappeared from 'my orders'. Cheating theft site!!!

Be very careful who you are dealing with. I am never going to order from Aliexpress again. The seller is giving me a "round around", she does not want to refund the purse that I paid for and haven't received yet. i have been trying to get my refund after 4 months. Do not buy anything from the seller with the name "kristine zhu"!!! She is a crook!

I have completed over a dozen transactions to the US have only had one hiccup with US Customs. However, the vendor did keep in touch and made good on the order. I cannot say all vendors will be as responsive but mine was. Chinew Technology Co LTD.

Ive ordered from sunny grace hair company at least 4 or 5 times in the last 3 to 4 years and everytime I have been more than satisfied with what I received. It always arrived with in 4 to 5 days after I made my purchase...HOWEVER my last purchase was in November of 2013. I ordered virgin indian hair lace wig...I spoke with grace through a chat and gave her my details exactly as I have always done. I recieve my product and its nothing wha I asked for! She seemed destracted when she took my order and this was my fear at the time. I let it go because its always come out better than what I asked for. Anyway I go to her pg and chat her about how this was not what I wanted. She apologized and ask me to ship it back and she would redo it to what I asked for. I had to pay an extra $30 to ship back to china something I already spent $200.00 anyway. Days and weeks go by.. they dont have it. Months go by they still dont have it. I would contact her through the online chat and through email weekly about it. After a while I began to get irritated and they stop responding to me. I had to log in as a different user to get a responce and they would answer immediately! Once I made it clear it was me...they would stop responding. One time she put me on hold for 45 minutes for another person to tell me..oh she went to sleep! It is now January going on February in less than 2 weeks and still nothing has been resolved. I have filled a dispute with my bank and its in the process now. Hopefully this works! Please be careful ordering anything from china! $20 of USA money is a $100 of theres so they made a good $500.00 off of me plus the extra $30 I paid to return the product!

Aliexpress website is legit, and the disputes team works very slow but fine.

But you must purchase here very carefully. In this sales portal there are hundred of sellers. Many of them are just scammers who will never send any goods or just will send an empty parcel. Besides them, most of sellers, scammers or not, are just liers. Most of them does not send what advertised or send just counterfeits, and most of them won't fulfill their word about warranties and promises.If you buy here, check carfully number of transactions, % of positive feedback, and comments. You will never get a sure purchase, but if you just want a phone case, look for a seller with good reputation and if you get different color, etc, just open dispute.

First, i'm sorry, my English isn't good.

AliExpress degenerates, does not respond claims not involved in the abuses of sellers.

My case:

I bought a smartphone: http://www.aliexpress.com/snapshot/268946498.html . Following the problems that occurred with the sale of this product , the seller has changed the information on their website

I received the device and was broken: the device connected to the grid, not recharged, and if I connect it to the computer does not detect it. I bought another cable, but the problem is the same. Once the battery is exhausted, and has not been charged more, so that the device is completely unusable.

I have opened a dispute and AliExpress team has closed the dispute without giving me any solution. I was unable to contact the claims center in any way.

The information from the seller says the device is a Goophone but not true. I asked a question to the manufacturer Goophone and replied that this model is not a Goophone.

I believe that AliExpress is degenerating, would have to be more careful with customers and check that sellers are honest, otherwise it will become an organization of scammers.

Aliexpres has grown and has forgotten the customers. Although so far you've you were lucky, you'll soon be in trouble. In AliExpress many scammers are hiding.

Should you use this website? How about this: try to find their customer service number. Hint: it doesn't exist. Why would you do business with a company you can't even contact? If you have any problems with your order, a seller ships you absolute counterfeit garbage (which happened to me), or for some reason you don't receive your money back on a return, you will be SOL.

DO NOT USE ALIEXPRESS! Customer Service and complaint department is non-existent. Your purchased item will arrive (if it does) more than 3-4 months after purchasing. I never received mine item which was purchase in Oct 2013 meant to be given to my 9 yr-old daughter for Christmas.

I did open a dispute which indicates it was escalated and a case management will review. This was 2 months ago and I can't get through to anyone ever since. There has to be a place to report this to...unfortunately they are not in the US!

I see so many complaints about aliexpress, but if you obey a few ground rules it is one of the best places to buy almost anything.

I'm in the UK and I get most items I order within 10 days or less. If you want to shop safely on aliexpress, follow these rules:
1) Don't buy anything from a company with less than 90% positive feedback.
2) Don't buy any product with less than 10 orders and 2 positive user feedback ratings
3) If an item looks too good to be true, don't buy it!
4) Don't buy branded items - e.g. Apple, Samsung etc.

It's so simple, yet so many people mess it up which gives the site a reputation it doesn't deserve.

Pague un envio de auricular para agua y deporte desde hace meses segun articulo 60554972205331 cuyo proveedor es Yoyo Bai y me encuentro que la transacion ha sido terminada y yo no recibi ni figura en el correo dicho articulo asi que tengo que pensar que fue una estafa .

I recently purchased a s4 phone case from Shenzhen TOMYOU Technology Co.,Ltd . I never received my order. I ordered it December 8th and still have yet to get it at . It said that it was confirmed to be delivered on December 18th, I check my mail and I checked with the post office who said they didn't have it and if they did it would have been delivered. I contacted Jackie who was anything but helpful. He put blame on the post office, refused to send me a case or refund me my money. It's a Damn joke trying to contact aliexpress. Don't waste your time or your money

Do not buy ! I ordered a coat for my daughter who is tall , measured to make sure it would fit according to their measurements and the sleeves were very short when received. They must have midgets there ! It will cost too much to send back and complained to the seller but so far no response. Another order has 3 more days left for me to receive it but cannot be tracked. MIA since 12/23/13.DO NOT BUY !

So far i find this site HORRIBLE! I had ordered two cardigans to give on Christmas at the middle of OCTOBER it is JANUARY and i have still received nothing and the sellers tell me it was shipped a long time ago and i emailed and only one replied back and didn't even answer my question ?! and I could even complain because the customer service is no help what so ever.

GOD forbid if you ever have to file for a refund or have a complaint about a seller or need to dispute your order. You can not talk to a real person. You can only email and they do not respond. The still have not paid me back for 3 of my items.

got RIPPED OFF 528.00 was sold counterfiet golf clubs and never again please US consumers saving the stress heartache of being ripped off your hard earn money

It's an at your risk type of site.... you can find some amazing deals and items there but if you have a problem don't expect any help. I limit my purchases to less then $100 for regular dealers and less then $20 when dealing with a new supplier.

More then once received defective goods and after going through a long and painful dispute process where I was required to provide video and photographic evidence AND shipping the defective item back Ali Express decided in favour of the seller.

As I said AT YOUR OWN RISK purchases.

I ordered size 4 shoes for my mom for Christmas and they took 20 days to get here (this was within the time stated). When I received them I received an e-mail asking me to confirm delivery and rate the product, which I did. I had to ship them to my mom and when she tried them on they were way too big. I spent hours on the AliExpress site trying to adjust my rating and contact the seller because the order had been set to "completed" when I did the delivery confirmation. I did get in e-mail contact with her one day and the next day all the feedback was gone and I spent another 1 1/2 hours trying to find out how to contact somebody about returning the shoes. Their help pages are no help whatsoever and most of the buttons they tell you to use don't exist after the order is "complete" NO LUCK!!!! I WILL NEVER ORDER ANYTHING FROM THIS WEBSITE EVER AGAIN!!!

Me too give me faulty goods here is full of scammers and no one helps you. So I no longer order from this site. Be very careful with this dealer and his company, amazing scammers! Trader Hui Gao, and the company "Guangzhou Ou Deli International Trade Co., Ltd."
"Guangzhou Ou Deli International Trade Co., Ltd."
"Guangzhou Ou Deli International Trade Co., Ltd."
"Guangzhou Ou Deli International Trade Co., Ltd."
"Guangzhou Ou Deli International Trade Co., Ltd."
"Guangzhou Ou Deli International Trade Co., Ltd."
"Guangzhou Ou Deli International Trade Co., Ltd."
                          
                           Cheaters!

I lost $50 from a seller. Ordered 2 pair of headphones that seemed like a good deal. 6 weeks later, I received defective counterfeit goods that were not worth the postage paid to send them. STAY AWAY FROM ALIEXPRESS.COM

Sadly, my printhead part never arrived due to many mistakes on the part of the USPS. After realizing this I contacted Ali and asked if they could return or refund my money - they gave me the run around for months, waiting for the part to be returned. Since I had not received the part I had given them a less than satisfactory review on their site, and now, even though the part was returned and is in their possession again, they refuse to refund my money as I gave them a bad review. I told them I would happily rewrite it, but they time limit has passed for making changes to the review. So, I'm out some cash. Not a good way of doing business, even though the initial fault was of the USPS (who I had some words with as well, mind you)! Very disappointing.

I got refunded from AliExpress after getting scammed on a Lenovo P780 phone which I never received. I had opened a dispute and later the supplier was found to have "unsafe trading activities". My money was refunded within 10 days after AliExpress suspended this supplier. I like AliExpress and my experience with them so far has been great, also my friends who buy items from this website never had any issues.

My advice: use your common sense when buying online otherwise you might get scammed on Aliexpress just as like on eBay, Amazon and ANY OTHER online marketplace. Cheers.

Avoid this site at all cost. At my first and only shopping there I lost $60. The seller suggested that I issue a partial refund request for $15 because of delayed delivery. When I did as suggested they released the rest of the money to this "SELLER" even though I had not received any goods.

I ordered my purchase, and they asked me to wait 40 days for delivery. Now it's more than 60 days. I tried their tracking number - no use. They asked me to check with my local post office. After this message, they deleted my order numbet, tracking number,all messages including their e-mail confirmation. Moreover,this item is no longer on list of items. I cannot get their custom support - it's impossible because I don' have order number anymore. So my only witness is my bank statement.

I never had any troubles with them or any seller for that matter and I'm at my 12th order over a year timeframe I suspect others that posted about this site have the "i want it now" syndrome because delivery is slow for a lot of sellers with aliexpress but my purchased where always there as described never had to ask a refund.. Please ppl read the description and delivery time and you'll have no greater expectation than you should

Bought a laptop mainboard. It was faulty. Returned it as instructed. My Post Office has proof of their receiving it. They deny it arrived.
Stretched the process out till it was too late for dispute or leaving feedback.
Andrea Liu TELLS BARE FACED LIES!
Be aware and like many others DO NOT USE ANY ALIxxxxxx SITE

Best Chinese andriod mobile phones in fast card tech
Low pricie , fast delivery ,good service .

This is Céline from Belgium , First of all , I would like to express my gratitude to fastcardtech team for fullfilling my orders, I get content service , fast delivery and fantastic smart phones ,.I never dream that i could buy China phones so nice , Too good to be true . I ordered a lot from China shopping plaform like Aliexpress , dhgate. , androidsale, ahappy deal , pandawill and fastcardtech,but why i chosed fastcardtech. Let me tell you guys why . At first . I never buy from China before , I have read a lot of negative reviews about China phones , People says these phones are useless , garbage， maybe that’s true , ,maybe not , Howevery, I have to figure out on my own . Take risk to order from them .Here is my purchasing expereicne from some of them .

Pandawill this shop mostll sell China originan brand new phones like Huawei, Lenovo , Zopo, THL and other unknown brand phones .
I have to say that i put my first order from this company , But they made me so dissapointied .
About six moth ago , I placed an device ThL W5, after 5 days , Order still not shipped , They said item was out of stock at the moment ,Would take 2 week to get stock , Then aster 2 week , They contact me to find a replacment ,Because device has tecnical issue . OMg , I spent 3 weeks to find out the item was defectivie ,And i aslo pay for DHL service , This is unacceptable for me ,Even i am such a kind person , So i asked for refund . Therefore , That’s was my first order and last one from pandawill.


Tinydeal
This company sell most kinds of stuff . i placed my order from them. This is the a heart breaking experience , I wanted to buy a tablet for son on his birthday . At the beginning ,I talked to online chat , They said the item was available for shipping ,So placed my order without any doubts , after few days , My order still not shipped. Online support said , It just take few days to prepair order , That’s mae sense . So i waited . More five days ,still unshipped . I was really worried , So i called them to check what was the mattery ,it was a gifts for my son , I need it so bad . The new i had is the item just out of stock from them . I don’t understand why so difficulty to get order from them .
Custom service : good

Fastcardtech
I know this fastcardtech team from facebood community , These guys share the problems from time to time , I Just followed the link to www.fastcartech.com . The frist i see this website ,I was surprised , price so low .
my order number SN2013102984400 ,
The item that i ordered is HDC Galaxys Note 3 N9000 .
It took 7 days to delivery , really fast , out of imagine , phone came in good condition .
It is really amazing phone , although i did not get my memory card , But they promied to refund me .
After all , Eveything is perfect , They are doing a good job , I will definitely order from in the near fure .
Fastcardtech , The best seller in China !

The merchandise you purchase is at your own risk and I have ordered a number of things from different sellers and have not really been burned by any of them... I agree with others.... they do not exist.... you cannot contact them.... you spend hours swearing at the screen as you go round and round... I had a problem with a supplier, explained the problem and the seller refunded my money totally to aliexpress and now i cannot get a hold of them to get my money.... waiting 8 months.....

To cut this story short:
Attempt#:

#1 Bought some items at a low price. Got 50% delivered, 1 item broken (out of 6). The other items weren't shipped at all (and no charge).

#2 While awaiting delivery of #1: ordered some more things (HD 2TB and other stuff). The HD was delivered broken and the other items (2 out of 3) was never delivered, but charged for. - Awaiting refund, but the web site says "Finished" and no further correspondence has occurred from China..

#3, Last chance. Ordered two MicroSD's. Site claims they have been shipped two months ago. Charges have been applied. The Shipping/tracking # don't exist on the Chinese postal site.. These items haven't arrived yet, even that the site claims that they have been shipped (even with tracking # - that seems to be fake).

Conclusion:
-----------------
This is a scam. I Don't think the site can be trusted *at all*.
It is very unreliably (!) and doesn't adhere to expected reliability of service.
- They take your money and leave you with a mess of dealing with a wall of resistance in form of not replying to your correspondence, either by mail, or by web messages. (I haven't tried to call).

- I recommend staying away from this site!

# # #

People stay away of AliExpress, they have contacts with lots of fake sellers, take your money and never receive what you order, if by any chance they send you something, will be lower quality, different look and even defective. They are very bad in dealing with disputes also, waste of time and money. You never get the money back from ALIEXPRESS. DO NOT BUY, STAY AWAY!!!

I have ordered a fair bit from this site recently, I have ALWAYS received my items or have ended up getting refunded without any hassles.
However.
shipping is dreadfully slow. Expect to wait at least a month or longer for your items.
ALWAYS check seller feedback ( less then 10 is a no go zone for me)
ALWAYS check to see how long they've been selling for. If they're too new it's fishy.
ALWAYS read the print in the descriptions as they may not match up with the photos and prices.
NEVER buy anything over $100 unless you're a serious risk taker and are certain.
BE AWARE that branded items will be knockoffs same goes with the electronics. you will most likely end up with some cheap tinny thing.
YOU GET WHAT YOU PAY FOR.

hope this helps. ^^

Just like Uncle K some reviews down I did use AliExpress rather actively and successful during 2013. Many sellers are genuine and do a very nice job selling good stuff with right price and delivery-terms. However a few times I have stumbled upon some sellers who offer goods without backing causing me to pay for and in most cases get (most of) my funds back within a few weeks. On every item not a great loss, but with a few such occurances it sums up to a remarkable amount of "pocket money". However this time I came across something different. Suddenly upon one purchase of a Item I stumbled upon a seller who according to records shipped ok, but shipment got lost. Here's the story;
I have been scammed of SEK 434.17 (US$66.96) on Order No “60236380432642″ I placed on AliExpress Oct 2 2013. Item was shipped with China Post registered mail “RB889234315CN”. All seemed fine at first, but since mid-October no update of goods whereabouts were made on any tracking service able to track China Post shipments. Last tracking stated it was in Beijing. Now most AliExpress sellers have a policy of offering customer “money back if goods not received within 39 days”. So did this seller (WomanWorld) too. now when I actively tried to push seller for a check where goods were by late November suddenly yhe seller extended his allowed delivery allowance. Well, beginning December I messaged seller again about what happened (>60 days after order and >45 days after last tracking notice with China Post). Since seller responded with something like “already shipped, please be patient”. Upon that I pushed the issue to AliExpress REsolution Center. Apparently they ar not able to do anything but sit and wait. According to international Post routines a registered shipment is not possible to declare lost until 90days after shipment. Now we are some time around that timeline AliExpress has decided to close the case and release my funds to the seller, not to me – even though they with their trustworthiness back the sellers guarantee on their pages “full refund if not received in 39 days. And since case is closed I am not able to contact AliExpress Resolution Center again as far as I know. This just does not make me ever wish to have to deal with them again.
Sorry that You should be the one I am posting such a story to, but I think such things should not be left int the shadows.
Thank You for running this site

2 orders…
Order 1:World Cup replica trophy,order was received in 8 days well before Christmas.Product looked great!!full size replica,would've cost me $185 if i were to buy replica from Ebay.It cost me $83 on Aliexpress.My dad loved it!!!Great buy!!!
Order 2:Leather jacket with faux fur inside and collar,order was received in 9 days again well before Christmas.Jacket is pure BALLER!!!Super warm and looks deadly, cost me $180 best purchase,very pleased.Only thing you need to order a size bigger!! measure your own clothes and make sure you order a size bigger.Jacket looked thick so i did and it fits perfect.These guys sizes are tiny i usually fit into a L or XL had to order a 4XL from them.Happy Shopping

ordered an iPhone 5 case...16 days later it still has not shipped. Attempts to get ahold of anyone at the site is a waste of time. Screen after screen of "under construction"...which I now believe they never existed. I will never get my money back. The only way a company can run like this is for it to be outside the US. It would have been shutdown a long time ago if it were here.

I aleays bought on this site, although it costs time to receive but the prices are really nice, fully recommend!

My order never arrived. The "customer service" is so bad I could not figure out how to complain. Endless loops.

Do not waste your money in this pit.

I bought a watch..Seller don't want to communicate with us..When I put a message ,They replied after 3 days and watch arrived after 3 months

Ordered 2 jerseys, with son looking on. Money debited from card. No jerseys by Christmas, and when package arrived, ONE jersey. Site keeps insisting I confirm and close order. Seller responded to insist I only ordered ONE jersey, then disappeared. Attempts to file a dispute on the site a total farce; it insists I submit "attachments' with my dispute, and even when I do, will not "submit". It wants me to download software from Mediafire. Forget it. No satisfaction here, and impossible to dispute. Even their "community" is down for servicing. Yeah, right.

This site is a scam, I had two orders which were never delivered. After complain with the vendors they just disappeared. AliExpress.com does not take trust and safety seriously as well as claims of fraud. The other products that were delivered were all of very poor quality. Please take your money somewhere else, I deeply regret purchasing from AliExpress.com.

With anything, you will get the good and the bad. The problem is that there is NO CUSTOMER SERVICE. Not even a little bit. If things go wrong (as they sometimes do) you will be left with no recourse and no one (but the person that you have a problem with) to deal with it. It is a shame. I just started using this site to purchase a few things and now I will never touch it again due to one individual.

I order a hockey jersey for the god son for xmas, 3 weeks before xmas, it was supposed to be a 7-10 delivery, it's been 5 weeks now and there are no sign of the jersey. I tried to contact them by phone, by email and thru the website, my attempts by phone or email to get a direct feedback of what was going on with the transaction HAVE ALL BEEN IGNORE and when trying thru the website you get a mediocre generic reply a week or more later. THERE ARE GOOD REASON WHY THIS SITE WON'T TAKE PAYPAL OR OTHER FORM OF PAYMENT WHERE THE BUYER IS PROTECTED, THEIR SERVICE IS UNRELLIABLE AT BEST AND BORDERLINE FRAUDULENT. DO YOURSELF A FAVOR PAY A BIT MORE AND ACTUALLY GET SOMETHING, STAY AWAY FROM THESE CLOWNS!

I use this site all the time.. I love the free shipping as i'm from Australia. the prices and quality are great.

WORST SITE EVER! I purchased an item that arrived destroyed (5 weeks after the actual purchase). Seller insists the item arriving destroyed was my fault and refuses to refund my money. Zero customer service and zero ethics!!!

The very worst transaction I ever had. Just lost my money! They closed transaction and marked it finished automatically, but I have not receive my order! I was abroad and missed their email notification. Now when it's finished, neither the seller nor the site support don't answer my messages, and I have no way to get my money back!
It's my very first purchase though this service, and I believe - the last one. Very poor service! I'm using ebay for years, I there I know I'm protected.

I was nervous because there are so many bad ratings, but the store I ordered from had good feedback so I went ahead and ordered. The product was just what I expected and I got it within about 10 days of ordering. I was very pleased with the transaction. Make sure to look at the ratings of the store you are ordering from.

I ordered a Christmas present a week before Christmas and they told me 10 days of processing time plus 7 days shipping time which is bad enough. Then the day AFTER Christmas they tell me the order is sold out. Frustrated, I tried to cancel the order and you have to give a reason for the cancellation. I kid you not if you select "Buyer Ordered Wrong Product" or "Duplicate Order" they claim you will receive your refund in one day. If you select "Not in Stock" or any other reason which would negatively credit the website instead of the buyer they state you will receive your refund in one month. As proof here is the message they sent me (please excuse the bad English it's a Chinese website and was straight copy and pasted):

"if you dnot like to change or wait more days, please cancel the order, only buyer can cancel it..
the cancel reason please choose "buyer Ordered Wrong Product," or "make Duplicate Order". then payment will refund to you quickly in one day. and please give us postive feedback .

please dnot choose other reasons, dnot choose" seller not sale or not instock so on". because these reasons refund will be more strick and take one month.

www.aliexpress.com/store/1039024 welcome to order here.

thank you so much."

This should be illegal.

it is hotsale on amazon items ,but china supply lower price , i bought two back , and it is good quality what unexpectedly.

I purchased 8 small items, I think the most expensive one I bought was a car cam, which was about $50 and it wasn't working properly, I contacted Ali and opened a dispute, they asked me for proof, so I sent pictures of the broken screen (it had lines going across and would freeze upon startup) They requested a video, so I uploaded a video, after all that trouble I havent seen or heard anything about a refund. The seller wants the cam back and it's going to cost me about $50 to send it back to China. I also ordered some clothes and never again! They look good on pictures but when they arrive, the quality is poor, one coat I ordered for a toddler had holes in it and the pockets were two different sizes!! (They were supposed to be same size) When I asked for my money back or partial refund, I got 1/4 of the cost, yet I can't let me child wear this coat outside. Honestly I don't think i will ever buy anything on Ali again, I gave it a try and it didn't work out, I would rather pay a little bit more in store here, but at least I can see the product and know exactly what I am buying.

Seller send me broken motherboard (supposed to be fully working). Now don't responding. I sent a complaint to Aliexpress and they don't responging as well.

Becare full.down the road they will ask you your account number for refund or partial refund.once you refuse, then you never gonna hear from them.you can send them 5million emails about your refund.it will be no use.your emails willbe lost up in the space.third world country, third class customer service.our USA GOVT.SHOULD DO SOMETHING ABOUT IT