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I recently buy an iPhone lens through Aliexpress but got a cheap broken lens but when i complained, i was told to to submit clear pictures, i did but was told to resubmit clear pictures, i explained that the blurry pictures were from the broken lens i received, they denied my case because i did not submit clear pictures. Aliexpress failed me and supported a scammer selling cheap broken lens that do not work with iPhones. Do not buy from Aliexpress, they won't support buyers
I ordered only few times and last time was very last. do NOT believe their BS claim - Buyer Protection, there is no protection for you,I was told by one of their sellers that he (or she) is tired of customers like me, who complain. OMG! I am out of money and I am stuck with garbage that I cannot use. PLEASE STAY AWAY!
Struggling to find my order as mobile site is junk and app just as bad.Placed a small order to try it out.A lot of fake stuff on it.That dont bother me.Desriptions and sizes of things are horrendous.A truely buyer beware site
I wish i read this review site before purchasing from Aliexpress.Two months waiting for purchase, nothing, zip, zilch, zero. Opened a dispute, apparently I will get a refund. Yeah right
pull the other leg. Luckily my purchase was only $10. Scam and a rip off. Zero stars if the option was available.
I ordered Girls shoes on AliExpress. they came in a terrible shape 2.5 sizes too small. Opened dispute tried to communicate with the seller tried to contact customer service although it's non-existent (it's a company with no email address and no phone number) if you ever try to order something from the site you might not get your money back. that's how it happened in my case. most of the time they side with the Sellers even though I had evidence I send them 4 pictures and so they decided I'm getting my money back .... same day they wrote me an email saying seller is getting money back. Just like that.... I tried to get in touch... you can't. .. NO CONTACT INFO !!!!
AliExpress refused to send ordered items, demanded more money 200% for shipment after I placed and pay my order, refused to cancel my order, rejected to refund/ return funds.
I have to go true my bank to get my payment back.
My advice...stay away from AliExpress !!!
Received the wrong product and seller agreed to refund it. Seller told me product was out of stock but sent out a random order anyways. Customer service is horrible and doesn't help and seller is not replying. This site is a scam, don't order anything from it.
Buyer beware, great prices, problem you may never get your purchased or you may get something totally different than what you actually Ordered.
They will try to convince you it's ok you can live their mistake, (and they are not going to give you a refund) no matter what
, I've ordered several purchase from sellers, and have had to open disputes, there practice is the same. The dispute process is a joke, really a big joke. There is no live person tht you actually communicate with, customer service is virtual with canned responses. Sorry, sorry to here that, I will esclate. But literally nothing ever happens. Sellers promise they will pay for return if there error and 100% it is. They ship orders with no knowledge of what you ordered until you file a dispute then they finally read. They stringy you along to get pass the time to actually open a dispute with them or try to exceed the time your cc company will not honor a dispute due to the length of time they don't, there philosophy, the the money, and run once they get approval. They are literally done with you. My disputes have all been settled by my credit card co, in my favor. You'd do better shopping on evay
i bought a mobile on aliexpress and waited for 15 day, received nothing except a mail that the goods have been delievered. made a complaint on the website and even reminded them through mail and call but no reply was received. worst website, will never buy anything and never recommend aliexpress to anyone
I like the product and quality I received. But this dispute is just to complain about the fact the I did not get 100 qty's that were originally on the description of the product.
I only received 50 qty's which was communicated to me after I already spent the money and was waiting for 3 weeks because the seller made a mistake where it should have been listed for 100 qty's not 50.
This was really upsetting because I needed those for my guests, and its really not fair that I paid and did not get what I asked for?
If there was a mistake, my money should have been refunded to me as soon as they found the error, instead they shipped whatever amount they wanted to send and told me after they shipped it. That's unfair to me and for this I will not recommend this site.
Good business practice should have been to honor what was originally listed on the site then correct it so no one else has this issue. It was wrong to short ship me after I paid and tell me later rather than give me the choice to cancel the order.
I bought an iPhone 5s from that ali, I spent 365 euros, it came in good time, at least for China and was well packaged. I didn't use it immediately as I had no cover to protect it, after a week I started to use the phone and noticed that most of the time I had no cellular/network coverage. I messaged the seller to ask if they could help, I was told to restore the phone and I did so through iTunes, long story short the iPhone no longer works as it wont reactivate through the apple servers. And because I'm outside of the 15 day window to open a dispute, I am left with a very expensive brick.
I would not purchase anything costing more than 5 euro from this site
I ordered a jacket for 33$ and because I wanted it soon, I paid extra 30$ for their EMS courier service, in the hope that I will receive it on specified time that is 17 days. But now it's beyond the period and I have not received it, also they provided tracking number which is fake. And most importantly, they have sent it through China post and not Ems. I paid extra for Ems.
There is no phone number or email to contact them. This is a complete scam. Don't ever buy goods from this website.
We did about 30 orders over the last few months.
While there were some good purchases, there were more that were not. Mostly clothes though some electronics (bike lights which were terrific)
The biggest problem with clothes was sizing and poor quality of the material. The vast majority of the items are simply too small. Shipping was hit and miss. Some items came to the west coast of NA quickly, while others took months. you really have to find good sellers with long term reviews and be careful read the size descriptions well and convert if you have to. all in all. I would buy a few things again, but more I wouldnt. be Careful and understand its a platform for lots and lots of different sellers. and some and good and lots are Crap
I ordered something in early October. A day later (Oct 7) came the notification email saying "your order has been shipped". Well the seller only gave me a tracking number, which is not fake (it's in China Post database) but there is no tracking information whatsoever aside from "electronic information received". The seller did not answer my polite questions, so I opened a dispute (also with a polite but straightforward message, wanting a full refund) but there has been no response. I don't know what to do anymore.
Avoid, Cheat low class chinese sellers with aliexpress hand in glove with fraudsters
Stick to ebay, atleast your money is safe.
Bought a phone and paid for dhl express, they did not ship the phone for 21 days, raised a dispute but the cheats provided a fake tracking number. Item posted after 27 days and got a used phone. Dispute raised but aliexpress sided with seller.
Tip for consumers: Just avoid these scamsters and cheaters.Ask Rahul about AliExpress
This website contains many sellers so it would not be fair to rate it. However; you should read every word if you want to buy something from this site as it does contain many sellers that are not very friendly and honest. Also; check the processing time carefully because many sellers write the item will be processed in one week and yea they actually spend one week before shipping your order.
Another advice is a very important one: do not buy anything without tracking number unless it's very cheap. Singapore Post or Hong Kong Post is good economic choices.
I purchased two Samsung S6 phones July 2. They arrived July 7. None of the chargers worked. One phone stopped working after a day. The Seller agreed to replace the phone and suggested a 4G LTE upgrade for $10.00. I had to ship the phone back ($18.00) The day after I shipped the phone the 2nd phone stopped working. I notified the seller and decided to wait till the new phone arrived. Three weeks later the new phone arrived. That phone would not recognize the SIM. Contacted seller and AliExpress. Seller would not return emails or Skype. AliExpress to me to follow their complaint process, which I did. In the process of trying to work this out. My carrier said that my phone was stolen and shut off my service. It took two days to get my other phones unblocked. As of today, AliExpress told me that the Seller was out of business and there was nothing that they could do at this point. If you look deep into their structure, there is no way to contact them directly. Only means is through their CRS and they are worthless is resolving issues. I am out $421.00, all due to AliExpress failures to protect their buyers. DO NOT purchase anything through AliExpress. There is a very good chance you will lose your money and own a worthless piece of trash .
I finally got my money back after nearly 5 months through the credit card company. They went after them and it turned out good. Word of advice... document everything and let the credit card company to the butt kickin'
Im trying to get a refund on a poor quility, but very expensive, doll. With their protection plan you open a despute and if the seller doesnt contact you in the 5 days given, the case is closed. So if they dont contact you too bad its you problem. Dont make my mistake stay away from aliexpress!!
AliExpress "DO NOT BUY FROM THIS COMPANY"! I have leaned the hard way that their implied warranty is worthless. The attitude reflected by AliExpress is that all Americans are lairs. They treat you with arrogance and ask that you go through unreasonable steps to prove that their item is defective. All the while they have already made up their minds that are not going honor their implied warranty for a defective item. "Without honor, such people are thieves and cowards".
ONLY buy items that you are willing to lose all your money if you have a problem. Their customer service is impossible to reach and their "dispute resolution: is a joke. They tell you to work it out with the vendor but then the vendor does NOT have to follow any agreement reached. Basically they can lie and Aliexpress will do nothing. EVERY problem short of not actually getting the product has not been resolved. Aliexpress just says TS and closes the dispute. This is coming from over 58 purchases. I FORTUNATELY never purchased anything very expensive but I've tossed about 30% of what I purchased. JUST BE CAREFUL! DO NOT TRUST ALI OR VENDORS. Remember Golden rule - He who has the gold makes the rules.
I ordered a white jumpsuit from aliexpress on October 2nd online. Estimated delivery was 5-15 days but my item has Not Shipped Yet. I learned this item (a white v-neck long-sleeve jumpsuit) had almost 100 orders. Not once did the seller let anyone know the item was or might have been out of stock. I have been talking with the sellers of this item and they keep telling me to wait and now they are checking the quality of the item. I am very disappointed in this purchase because of the delay. Last week I reported this incident to the Better Business Bureau who is working with me on this manner. I am hoping to get a refund if my item doesn't ship within a timely manner. Seriously, I could have used the time and money relating to this order on a lot of other things. I hardly order item online and when I have with things from gifts to people to college textbooks from other stores and vendors. I had no problems but this with aliexpress I Am NOT happy. If I ever and I mean ever get this jumpsuit in my hand I will do a VERY Detailed review of the item in terms of its fit (on me) condition of the item and what I think of the item in person versus what I seen online. I was about to order this item from a few other vendors but aliexpress was one of the few vendors that had the item in my size and in a style that was appropriate to me and my environment on the East Coast. Everyone think wisely before ordering from this vendor. If you had good experiences with aliexpress congratulations as I hope my experience gets better soon even though my purchase was very inexpensive compared to other online purchases I made over the years.
Today I just received noticed that the item I ordered in this post is finally shipping. They gave me a tracking number but I need a verification code for me to track my package. My case was already closed with the better business bureau and I did get a refund. I will repost again with how my item looks once I receive it which maybe during or after Thanksgiving holiday.
"Ali Express is for $#*! chinese products that are predestined for a quick trip to the garbage dump. There is no actual customer service department, you have to deal with sellers directly who suck big time, I am talking about LILIN vacuum cleaners. The thing can't even climb over 0.5 cm wooden trim on the floor. My vacuum robot A333 came in less than a week from China to Canada, but didn't come with a power adapter. I waited 5 weeks for the power adapter because they decided to send it by China mail instead of DHL. Will never order from them again. Save yourself the hassle and get an irobot."
Tip for consumers: Don't buy from here unless you're ok with crap products, which are fine for very temporary use. In the end you get what you pay for.Ask Vlad about AliExpress
Ordered a flower girl dress at the last minute. They recommended expedited shipping. Everything was very reasonably priced. They took actual measurements by email communication. I live on east coast so we would email eachother when it was 11pm. Good and easy communication at that same time every night! Accurate shipping information. Beautiful dress. Very positive experience. Very happy!
The seller send out the item right after I canceled the order without notice me at all!!! What kind of business that they are doing? The customer service guy tell me that if i open an dispute I would get full refund and there would be punishment to the seller. I wasted my time and opened an dispute, still no refund. Then the customer service tell me "well, the dispute has closed." Just like that, like I have to deal with all the stupid thing that they have put me through.
Don't waste your time on this site. Very unethical business. Very cheap quality, smaller sizing for clothing and very RUDE business owners. They give you the chance to dispute or agree on some type of refund, but once you do - you are flagged and account suspended. Be very leary of the business owners involved in this "online market place". Very sketchy.
I wasted money and time. Never again.
I had the worst experience ever with seller Guangzhou DiuDiu Technology Ltd.
Firstly, it took more than 7 days to process my order although he was able to accept my payment on the same day I placed my order.
Secondly, he was very rude towards me. He does not speak English but he told me that it was ''out of the question'' to satisfy his customers. English is not my mother tongue, but at least I do not copy paste my sentences from Google Translation like he does all the time.
Thirdly, he refused to extend buyer's protection AND to accept my dispute request. My tracking number has not updated for more than a month; therefore, I presume it got lost somewhere in China. It does not track on Canada Post website, so I guess I will never be able to know what have happened to my package. I understand that sometimes, the delivery time can exceed the estimated shipping time (from 15 to 34 days), but after a while there is no hope left. My package is not held by Chinese customs, so what else could it be? The seller won't believe me when I relate these facts. He ignores my concern about throwing money down the drain and he won't provide any solutions.
Finally, he has at the moment 98,5% positive feedback. How is that even possible if he treats me like crap and he acts like an $#*!? I wonder if he can filter every comment he gets from his customers. That's some shady business in my opinion. Don't ever buy from his shop, you could possibly go through this living Hell by trusting him. I am a broke college student so I take this very seriously. I want to get what I paid for. You have been warned.
I was provided with a bogus Tracking Number and the item never arrived. I opened a Dispute and the Seller immediately offered to re-send my item if I would close dispute. No way was I doing that so I requested a refund. Still waiting and I don't expect I'll ever receive a refund. If I do I update my review. My advice...stay away from AliExpress.
I ordred more than 60 order with no problem, stip led, 2 android tablets, plasma cutter, electronics cigarettes, watches, and more with no problems. Two times the seller did not send the good product I keep it and they refund me. The only problem it's impossible to communic with the Aliexpress agency or compagny.
AliExpress refuses to refund my money for an order that never arrived,
I opened a dispute after 2months, the seller threatened me, and then AlieExpress closed the dispute and released my funds to the seller. It has now been 3 months since i placed the order, still haven't received and AliExpress is still refusing to refund my money. The "buyer protection" is a flat out lie.
DO NOT BUY FROM ALIEXPRESS
I couldn't even rate it as a 0! Ordered one I thought it was my fault that its blew. Ordered another one and from a technician foound the heat sink was totally inadequate. Technician said quote total piece of junk you wasted your money it cost more to fix it than you paid for it
I have purchase loads of stuff off aliexpress. Most products great. If I have had a issue it's as easy as putting a disbupt through to them and getting it sorted. Aliexpress doesn't release the money to the vendor until you have confirmed goods received and your happy so there is that extra guarantee there
Poor quality items, ripoff sellers hiding behind a poorly run site with terrible customer service.
Good luck trying to get what you order, and even if it does arrive, it is more than likely to be damaged, parts missing or just the wrong item altogether.
Avoid at all costs!
I ended up with wrong items I got a bunch of cheap fake and some don't work about 40 total items Seller refused to refund or send correct items I didn't get my money back but lookout for the store name sky blue and gift watches and the seller name chusheng Zhuang
I have purchased 6n3 preamp from the Aliexpress vendor called "best partner mall", it regrettably arrived incomplete, without the mains transformer, despite the seller's product clear description stating the transformer will be included. The seller is totally uncooperative.
So beware folks - it may also happen to you. Now I have a useless piece of PCB with two valves sitting on it, as suitable transformers are not readily available where I reside.
it has been more than 60 days I had bought two products from ali express, none of them have arrived, they dont even gave correct tracking details, .....
feel like cheated. :(
Terrible customer service.they are not ready for prime time.
It's not worth the headaches trying to get your goods returned as they want you to pay to send back to China. Customer service on Ali express is super bad .... No help
AliExpress management is not controlling or managing their resellers. I have had many orders purchased in the past with no issues - now I am experiencing issues of orders not being filled, long delays in processing, tracking numbers that are bogus, orders that do not arrive, sellers that do not respond to emails, refunds that are not made and other communication issues. In addition there is no customer service to contact. I am now ceasing to do any business with AliExpress.
Purchased a screen for an Iphone 5c that arrived in a non working condition and received well after promised ETA. Then its taking forever for a claim to be processed and it's still ongoing. Stay away from this site unless you have money to lose. No customer service and no protection for the buyer.
I have had a very good experience with AliExpress, then the fakes started coming. They have their own in house arbitration and expect me to pay the cost of returning the fake goods!!! The arbitration also seems biased towards the seller, what a surprise. NOT.
Will I buy from them again ? Yes, but I will be triply sure that the goods are real before parting with my cash.
I bought a lot of items from AliExpress and I find it one of the most reliable websites. The quite oftenly have the lowest or free shipping cost. I had some disputes with sellers but the sellers don't get their money before the buyer is satisfied. Better problem resolution than Ebay. There are a lot of cheap junk on the website, but you get what you pay for. I find the wide selection of products very helpful especially when you can't find specialist products in the local shops. Approach with care, and it is a great place to shop for specialist items and bargains...
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