Is this website trustworthy?

asked by Irfan Q. on 4/23/15

18 Answers
Thumbnail of user leahs16

In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.

Helpful  (5)
Thumbnail of user benl39

THis site is merely a showcase for many different sellers. Ali doss not sell directly but presents sellers wares in an attractive functional method Which enables Chinese businesses to sell directly to people in the rest of the world
Where it falls flat is in its (aliexpress) express or implied ability to police their vendors. There is a great disparity between what they say they can do to protect consumers and their actual enforcement of fair play for the consumer. In my experience I have received fake goods with no recourse sooo...
I would look at purchasing on Ali as a gamble. You may or may not get the goodsvyou expect but chances are any goods that are licensed goods in the US and carry a high price tag to boot will be fake. And in the case of software, at least, may or may not work... what I bought did not.
A good rule of thumb is to spend only what you can afford to lose and try to only buy from sellers with a lot of sales(that is hard to determine as most/many of the ratings are easily seen-thru fakes and shill posts. Let the buyer beware!

Helpful  (4)
Thumbnail of user williamb94

Not at all trustworthy!

Helpful  (3)
Thumbnail of user arist6

No. This site has sellers who are not trustworthy! Low quality, fake products, no warranty, extremely slow shipping.

Helpful  (3)
Thumbnail of user jacquess10

Not at all trust worthy, all my orders are stuck at one place and R3000 rands worth of refunds have not been made to me and there is no way to resolve it

Helpful  (3)
Thumbnail of user ronalda19

No
I had to go through a lot to get my order corrected took almost 3 months. Terrible experience
Never again

Helpful  (3)
Thumbnail of user yaroslavb

In the world there are no ideal people and ideal websites. What it means to trust the site or not? The site works, then performs its functions, provides the goods. So he should be trusted. And if the people who sell it, people are different and therefore the trust does not make sense. If you are satisfied in General for these variables the site you trust. If they are not satisfactory according to these criteria, we do not trust.It all depends on You, than you are willing to risk or not to risk it. The same thing that you go to the store and one you are lucky to buy a defective product, and all the rest high quality. You can trust this store?! ;) Sorry for bad English.

Helpful  (2)
Thumbnail of user dk42

Buyer beware.

Helpful  (2)
Thumbnail of user johnb332

Stick to ebay. Bought trainers recently that turned out to be very very shoddy fakes for nearly $90. Only fit for the bin. Buying the real deal from a reputable seller for a few dollars more. I don't know if I'll see a refund from them. They're very slow refunding, IF they do refund.

Helpful  (2)
Thumbnail of user andrean23

Comment above made me laugh as well as pretty much sums it up. "Spend only what you can afford to lose". I can't afford to "lose" money. And if those are the words used to describe aliexpress, that should be enough said, you will lose your money.

Helpful  (2)
Thumbnail of user paigee

NOOOO!

Helpful  (2)
Thumbnail of user alfreds16

Definitely NOT a trustworthy site, On 19th February I bought a Tablet PC off a Mr James Zhou at Store No. 114914 it arrived on 12th March and stopped working 8 days after, I looked on his webpage to contact him about the problem and found that his store was now totally empty however I was able to email Mr Zhou until 2nd April when he stopped replying to my emails I have still not been given a refund or a replacement.
I have now discovered that on 12th March another store opened up on Aliexpress, Store No 1728324 called “No1 Electronics Technology Co Ltd” the owners name being Mr Andy Xu. Well this seems ok.

BUT hold on! Mr Andy Xu is using Mr James Zhou’s Name and email address and claims he has been doing so since 18th December 2014.

It is quite obvious that Mr. Zhou has closed his store 114914 on 12th March and opened a new Store 1728324 on the same day in name or Mr. Andy Xu.

Now is there a Mr Andy Xu? Or is he really Mr James Zhou? This is something that I will never know because Aliexpress are not interested at all

I have all the evidence of this in the form of emails and screenshots

Helpful  (2)
Thumbnail of user sweeq

No way! This site is a place where sellers mainly range from the bad to the ugly! Loads of crooks, yeah but a few decent ones. Caveat emptor!

Helpful  (0)
Thumbnail of user sarahm143

I love the site and I've recommended to friends. I actually have better success on here than Ebay and found the dispute process better than Ebay's. I do most of my online shopping here and on Amazon... Just make sure to check reviews, and I only order 1-2 items from a seller to see if they are good quality. If I like them, I bookmark the seller and order more things from them later. I have disputed a few products that never came or were bad quality, and yes the dispute process is a little slow but it is on Ebay, Paypal, etc. other sites too. But I have always been happy with the resolution of the dispute, and after 60 orders I can say that 95% have been satisfactory... Also, I order clothing primarily, so you can definitely get it on here if you understand your measurements and fabric qualities. For example, if it's a non-stretchy fabric, I will order a size up, and I assume that "one size fits all" means XS-S since Chinese/Asian people are small. But there are many items that are XXL which fit US size L.

Helpful  (0)
Thumbnail of user olaniyanp

Yes it is I shop there all the time

Helpful  (0)
Thumbnail of user chrism162

Small purchase using your disposable income. Have purchased approximately 25 times like this with 90% success rate. Avoid electronics and clothing.

Helpful  (-1)
Thumbnail of user bertw11

Proceed at your own risk... consider your purchase as made with "disposable income". Mt serious advice: pay with a credit card that will be on your side should you need to put the matter into contest. AliExpress's dispute process is long and protracted; you will have to jump through frustrating hoops just to complete and send the "form". Bear in mind that sending anything back to China is financially prohibitive... And why would you trust the disreputable seller to return your money if you did?
If this sounds like fun to you: go for it!
There are reputable sellers on this site. I did find 1 out of three. I did multiple transactions with the good seller and everything went great - in fact: I would do business again with that seller. But the other 2 were bad, and that's when the major hassle begins. How bad was it - After the 1st process, I decided that it wasn't worth it to do it again... So I just accepted that fact that I'd been swindled for the 2nd bad product.
I hope this helps you.

Helpful  (-1)
Thumbnail of user vivianai

Si es de confianza!

Helpful  (-1)

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