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Poor quality items, ripoff sellers hiding behind a poorly run site with terrible customer service.
Good luck trying to get what you order, and even if it does arrive, it is more than likely to be damaged, parts missing or just the wrong item altogether.
Avoid at all costs!
I ended up with wrong items I got a bunch of cheap fake and some don't work about 40 total items Seller refused to refund or send correct items I didn't get my money back but lookout for the store name sky blue and gift watches and the seller name chusheng Zhuang
I have purchased 6n3 preamp from the Aliexpress vendor called "best partner mall", it regrettably arrived incomplete, without the mains transformer, despite the seller's product clear description stating the transformer will be included. The seller is totally uncooperative.
So beware folks - it may also happen to you. Now I have a useless piece of PCB with two valves sitting on it, as suitable transformers are not readily available where I reside.
it has been more than 60 days I had bought two products from ali express, none of them have arrived, they dont even gave correct tracking details, .....
feel like cheated. :(
Terrible customer service.they are not ready for prime time.
It's not worth the headaches trying to get your goods returned as they want you to pay to send back to China. Customer service on Ali express is super bad .... No help
AliExpress management is not controlling or managing their resellers. I have had many orders purchased in the past with no issues - now I am experiencing issues of orders not being filled, long delays in processing, tracking numbers that are bogus, orders that do not arrive, sellers that do not respond to emails, refunds that are not made and other communication issues. In addition there is no customer service to contact. I am now ceasing to do any business with AliExpress.
Purchased a screen for an Iphone 5c that arrived in a non working condition and received well after promised ETA. Then its taking forever for a claim to be processed and it's still ongoing. Stay away from this site unless you have money to lose. No customer service and no protection for the buyer.
I have had a very good experience with AliExpress, then the fakes started coming. They have their own in house arbitration and expect me to pay the cost of returning the fake goods!!! The arbitration also seems biased towards the seller, what a surprise. NOT.
Will I buy from them again ? Yes, but I will be triply sure that the goods are real before parting with my cash.
I bought a lot of items from AliExpress and I find it one of the most reliable websites. The quite oftenly have the lowest or free shipping cost. I had some disputes with sellers but the sellers don't get their money before the buyer is satisfied. Better problem resolution than Ebay. There are a lot of cheap junk on the website, but you get what you pay for. I find the wide selection of products very helpful especially when you can't find specialist products in the local shops. Approach with care, and it is a great place to shop for specialist items and bargains...
I have been ordering from this site for a few years. I do not buy anything over 50 dollars. I have found that some stuff are very bad quality, but I have a few lovely dresses . So I would say do not spend a lot of money, read the reviews, communicate with the seller. If they do not respond right away, do not buy from them . I found most of the sellers really do try and please you.
this site is from China, so drop the attitude.
Just don't. They hold their Customers in contempt.
Seriously, don't even think about it. I can't find the status of my refund, and there isn't a human being to be found.
It also seems that only Fraudsters sell through their Market.
They have also discontinued their email service. I wonder why?
I will be looking into legal redress as this is obvious avoidance of responsibilities.
They will not correct anything about your order, even if it is addressed the same day as the of your order. Trying to contact a body to talk to is impossible. The so called arbitrators seem to be in Aliexpress' pocket. My advice is to love America for its customer service. You will get what you ordered in the US.
I ordered 2 NFL Throwback Jerseys and the stitching and the collar were crooked. Missing NFL shield patch, crooked NFL patch on the other jersey. They will only refund you half of what you pay for or maybe less! I also ordered an American flag case for my ipad and they sent me a British flag case. I just stick to ebay.
I bought a jacket, and we'll communicated with the seller by providing my height and weight to avoid mistakes, but I got the jacket that won't even fit my 7 year old nephew. The seller's size chart was incorrect , and opened a dispute, but their customer service awful and ignorant. They're liars liars liars liars and liars, stay away from this site. ..
I ordered a dress and a lot zumba pants from different sellers around the same time. The dress was a standard size 12. I received a dress that was not proportionate at all to the standard measurement. I filed a complaint and never received a resolution or an correspondence from Aliexpress. I requested a refund over a year ago and I'm still waiting for it.
I added a lot of 10 zumba pants,they sent me 6. Filed a complaint and still no resolve.
I am very disappointed with this site and I will never try to buy from here again. On 2 occasions I have paid for runners advertised as available only to be told weeks later that they are not available. I am then given a refund but in the conversion I have lost AUS$20.00 in total. Aliexpress you are a disappointment.
Don't dven order hair from BEQUEEN HSIR PRODUCTS. YOU will not get the hair as mentioned. They will tell you to do this n that & not want to refund you even half of your money. They will tell you to take away the bad. Review n leave a good one. They care more about lying to their consumers. The hair I got looked old. The curl pattern waSnt there. It was so frizzy. And they didn't care ! Don't risk it. What the hell will I do with 30$ when I spend 120?
Horrible service. I order a navy prom dress from this website and recueved it about a month later, still in time for prom thank goodness because it was so horrible I needed to find a new dress. First of all the dress was ill fitting even after I took my measurements, the color was sky blue and there were stains all over it. The fabric was heavy polyester and not chiffon. Don't but from this website unless you are ready to be disappointed. OH and they also REFUSED to give me a refund even after I sent the dress back!!!
if you want to save your hard earned money, time and peace of mind, never, ever buy things from aliexpress, specially electronic goods. i had bought a phone that was out of production. the seller promised me that it's a refurbished original phone and so i ordered and paid extra shipping costs hoping for faster delivery. instead, the seller used another courier service which did not cover the extra shipping costs.
the phone i received did not even turn on. the seller sent me another, same story, didn't work. if you can get a product at your local store for a few dollars more, buy it there, rather than form the unscrupulous crooks at aliexpress.
I was sent a battery did not work, I filled a dispute. The seller did not care and offered me half my money back for the rubbish I was sent. I escalated it Aliexpress never did anything until I got onto there live chat. They then asked for more evidence a total waste of time. My next purchase I was sent the wrong thing. I would be happy if Alliexpress did sort things out but they are just as bad as the crooks selling stuff of there. Buyer beware!
This website links you to Chinese manufacturers directly. You can have better deal in here than Groupon, nCrowd Deals or other similar websites. You can find the price of the same items would only be half or even less expensive.
Tip for consumers: I do not recommend to buy any expensive electronic products, as it costs a lot to send back the defected product for replacement, repairing or return etc.. (my own experience).Ask andrew about AliExpress
I have been using websites like dealextreme.com for a while. Since aliexpress came along, it is just so much easier to purchase products. The website infrastruceture is better (similar to ebay), and communication is easier. However, dont expect to get the finest quality for 5 dollars. You get what you pay for!
Few months ago I ordered and paid for a set of car seat covers. They never arrived. I was given the option of ordering the car seat covers again or getting my money back. I unfortunately ordered them again. To cut a long story short now after a few months I neither have the covers nor my money. High-tech highway robbery is the name of their game.
They lie to you about the abilities of phones then when you start a dispute aliexpress bacs them up even with overwhelming evidence, the eternal team changes its name every month, if you check there reviews it's almost 1 star on all products, avoid aliexpress and there suppliers at all cost , you will get ripped off
I used to have good luck with this site, but have been disappointed lately. Two shipments from regular sellers never even showed location scans, a month after they shipped them. One reshipped, but I only receive half the quantity I ordered! Second seller swears the tracking number is correct, but it's been 4 weeks and there are still no location scans? Sorry but it's either lost or they gave me a bad tracking number. I have been very patient requesting extensions to give them a little extra time, but it's getting ridiculous.
I have made several purchases from AliExpress without issue however 1 item received was both not as advertised and faulty, I raised a dispute for this item where the seller tried to scam me for return parcel to China and I outsmarted him.
Pay by credit card
Do NOT return item before return shipping has been paid by the seller (Offline, this cannot be done at Aliexpress so must happen by e.g Paypal, but ensure payment is by "Personal Payment" so it cannot be charged back once you have shipped item to China).
Despite Aliexpress saying you must only send item back when return shipping is paid, their dispute system forces you to send item back or seller will receive full payment, so if seller avoids sending shipping payment and avoids communicating with you for 9 days, he gets paid.
Issue a chargeback on the Aliexpress payment with your CC Company.
Then ask the seller to send payment by Paypal "Personal Payment" ONLY so he cannot Chargeback and leave the return shipping to you.
they are thief and robber from china, do not buy from them, i brought from this site for goods from , but it is a damaged one, i report and try to replace with all the evident, they don't help at all, so it is between you and the seller, and you know , you never get your money back and replace, AliExpress won't help at all, they are disgusting like a robber
I can't help but let people know about this site it is a major rip off the sizes are not true to size the XL looks like a small and the dress they sent me thin as toilet tissue they should have paid me to put it on .It was God awful ! Never again
I ordered two bike batteries from a Chinese company on Ali Express giving them the exact specifications and dimensions of the battery, which the company agreed. Having secured my payment of $554.28, I have received an e-mail stating that the standard size has now changed. I wasted time setting up an e-mail account with AliExpress and time sending e-mails back and forth to the company. I have cancelled my order but fear I may never see this money again. Since ordering I have noticed that this tactic has been used many times on unsuspecting buyers. I am now incredibly worried that the seller will not authorize my cancellation and I will have to go into dispute wasting further time. My experience has meant that I will NEVER EVER trade again with AliExpress. Please read this and learn from my experience and that of many others.
Aliexpress is a scam. Please don't order anything from them. I've ordered 2 phone cases and it been more than 4 months and I never received them. I would give them a zero for rating if I could. Big disgrace and shame on you aliexpress Consumers, please beware
Ordered a couple of items - all were of an appalling quality, awful stitching leaving holes, very poor quality fabric, horrific chemical smell. One of the item did not match its description at all and made out of completely different fabric to the one in the item description. To receive a refund you would need to post back the idem, cost of which which would exceed the item's value. This website, or some of its sellers should be sued for fraudulent trading. What a disgrace!
My experience has been all "very positive". Recognize that aliexpress only introduces you to thousands of different sellers in Asia. THEY are not the supplier for any of the goods and only facilitate the items for sale. Naturally items shipped take time...they are ordered from Asia and shipped to what ever your mailing address is.
I have ordered over 90 things from Aliexpress and shipped to Canada. If ever there was a problem, it was because I did not read the instructions myself. The sellers I have ordered from were more than accommodating when it came to questions. That is not to say you cannot run into a poor one when ordering from such a large catalogue of suppliers.
All of the vendors are interested in selling their goods and most importantly relying on a positive review, which in turn, motivates them to give the best possible service they can.
Aliexpress has allowed me the opportunity to own some items I probably wouldn't buy here because of the cost factor.
The most helpful advice I can give is to try them for yourself...read the descriptions very well and be patient for it's arrival.
Probably sooner than later our government will create a way to stop or increase the cost of these goods to get their share, so I would act now while the going is still good!
The site ALIEXPRESS is decent. Sizes are for clothing are for chinese people. I have bought 20 items totalling about $1200. 80% of the time i was satisfied. 20% of the time the size was wrong. COMMUNICATE with the seller before ordering.. TELL THEM YOUR SIZE. FAT AMERICANS YOU ARE NOT XL (in chinese size). THEY DONT HAVE A SIZE FOR YOU. I wear M to L (US size). I usually order XL. I have received my orders 100% of the time. They have a dispute channel (ONLY IF YOU DONT RECEIVE).
For weeks I looked for wigs and decided to go with Alidxpress. I was more than excited because I found one that would ship in 3 days. So I paid my money was taken out of my account which was confirmed by my bank. A few hours after I paid . Aliexpress sent me an email stating that that my order was canceled do to non payment. I could not get anyone on the phone so I emailed. I verified the payment with my bank three times. 9400109699937871568605And now Aliexpress will not respond to any of my emails. So I have to go through a whole dispute process with my bank. Usually I check reviews but for some odd reason I forgot now I have to go e all this crap. People please don't waste your time or money. aliexpress is a scam.
AliExpress are using My London Tour design on a range of Tote bags, clutch bags and purses.
They did not get my permission, they did not buy my design and they do not pay royalties.
I am very disappointed that work has been stolen in this way.
Never, ever buy electronics from AliExpress. I bought a USB flash drive which did not work from the start. Bluetooth headphones advertised as a brand name were not and broke after first touch. The buyer refused to give me a refund unless I gave them a positive review. So basically lie. Although cell phone covers are just fine as long as you are willing to wait and wait for it to arrive. A seller will usually state your item will arrive between 23-35 days, but I generally receive my products 6-8 weeks or never! When you complain you have not received your item by the 35th day, the seller will extend protection by 2 months which means you sit and wait. There are some sellers who will not ship your item, so you need to be on top and file a dispute before the protection ends. One supplier confirmed an item had a specific attribute but that was not true, however, when I filed a dispute, I was only given back 80 cents!! As others have said, quality is for the most part terrible, clothing is totally fake, size is totally unpredictable and you will most likely be stuck with the stuff. I ordered a dog travel bag and when put the dog in, I could not unzip it as the zipper was of the lowest quality. They really use cheap stuff to make their items. Dont get fooled by the pics, brand names and their notes starting 'Dear Friend'....Bottom line? Rip-off!
Hi. I am awaiting delivery of my 1st order from Aliexpress. I ordered baby swimsuits and dresses. Has anyone ordered these type of products before and received good service and quality? I read all the reviews and photos customers posted and it looks good. Also, does anyone know about import taxes and how much one would pay? Any advise would be great. Thanks
I was sent a questions and not able to reply via the email link, So I am posting my experience authentic products from AliExpress.
Beware ask questions and request more pictures if you are unsure. I recently ordered jewelry and it came to me with target tags and Forever 21 store tags...So not sure what to make of it.
the high priced items..questionable....I think I mentioned before...how they can make items as in copy..and they do that a lot.
So if you buy something they claim to be a designer name. Be sure to pay with paypal...and file your claim with paypal before you do aliexpress..results are much quicker and you get all of your money instead of half. and you may not have to ship item back, because they have falsified an advertisement.
I just purchased what was stated a genuine leather clutch...It was pleather. So this is just an on going thing with China. BUY WITH CAUTION
I am posting this because I can see many amateur buyers rated low and the main reason is order is not received or order is not as described.
Well I have been through AliExpress for almost 2 years.
PLEASE BE REMINDED THAT ALIEXPRESS , AMAZON AND EBAY are different and on their own platforms so please don't think that same rules on Amazon and Ebay would apply on AliExpress. In AliExpress everything will be safe if :
1. You know how to choose the right seller.
2. You know how to monitor your orders and open a dispute if you feel unsafe or something not good is happening ( it must be within protection period)
3. Do not confirm the order received even if you received it. You need to check it first.
4. Contact their customer service if you have questions or before making any moves like confirming dispute, making the orders.
5. Do not pay directly to the seller. Some fraud sellers wants you to pay offline and offer cheap prices.
6. You need to play wise.
These things would keep you safe.
AliExpress is not a scam, it is legit and it is safe if you know how to handle your account. DO YOUR HOMEWORK! RESEARCH THE RULES FIRST BEFORE MAKING SOME ACTIONS
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