If you have a problem, Airbnb customer service is almost nonexistent. (in 72 reviews)
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As a new -comer to Airbnb I can't believe how very poor (non-existent) their customer service is. The web site is a disaster. I found the hosts full of info and charm until my booking was complete, then I think they moved to Mars. Another issue , I cancelled a two day booking six months in advance, and was assured by the host I would not be charged the cancellation fee - I WAS. Clearly no communication between host and Airbnb. When, after several attempts to get answers from "the team" on other issues I eventually received a reply that had absolutely nothing to do with what I had asked? They claim that you will not be charged until after you check in - NOT SO! Never again. I could go on - but life is too short - and I have to book two months of accommodation in 5 countries - NOT with Airbnb.
This was the worst experience for a family vacation I can ever remember. Traveling clear across the country from AZ, arriving in the evening, and finding out the property never received confirmation from the host of our arrival. We had a reservation number, received multiple system generated emails prepping us for the trip and no indication that anything was wrong. Then, when they do finally reach you it was AirBnB doing all the apologizing and back pedaling because of the lack of professionalism of the host. Sorry, but all the good reviews I did see before booking make me feel that they are there because Airbnb put them there. Now that I did the research outside their site I see I am one of so many that have made the mistake of working with this company. To everyone, use VRBO or any other service but this one.
i was pickpocket 710 euro during the night at hotel Han, Istanbul at Fatih / Sultanahmed area.
Totally unsecured hotel. afterwards i read 2 - 3 same reviews from other sites, but not on Airbnb. the site didn't try to do anything about it, or somehow check this information, but erased my review
Berlin apartment Oskar & Marijana. Booked this couples apartment in September for a trip in November. They cancelled my booking three days before our stay. No explanation or apology given. Airbnb do not allow you to write a review in this case, as you have not made the trip. Have had to book a hotel at short notice for greater cost. You have been warned !
Airbnb has no customer support, I recently rented a las vegas condo which was a filthy property with many hazards like carpet tacks sticing out of carpet, broken door stops with jagged edges, exposed wiring, attic open to bedroom with bug issues, the list goes on. I communicated with the host, one Jewel Taylor through Airbnb' s wesite & the host agreed to return the cleaning fee of $150. After we left the property the host refused to return cleaning fee & Airbnb respinded too bad, aa we did not contact them in the first 24 hours, we tried but there website could not accept complaints due to technology problems, how convenient,. I had been using Airbnb for the last year without problems, we won't be using them in the future, VRBO & Homeaway do a much better job.
Per our Conversation……..
The definition of conversation:
An interaction with a tightly focused topic or purpose is also generally not considered a conversation.
To review the definition of conversation, please visit:
Per our Conversation where you disregarded all and everything mentioned in my previous email (our conversation)
Yet again you condescendingly copy and paste the :
To review our policy on extenuating circumstances, please visit: www.airbnb.com/help/policies/cancellations_and_refunds#extenuating_circumstances
Please advise how and who i need to contact with regards to raising a complaint.
This complaint is not in regards to the nature of the refund, but the level and professionalism of your ability to communicate.
In the meantime, i shall raise awareness of the poor service with social media.
I await the requested information.
My account was deactivated without warning, and my trip request was cancelled, leaving me scrambling to make alternative plans. Many of the site's features are not at all intuitive. Customer service could not even see that I had an account. If you call the toll free customer service line you will get nothing but an endless list of promotions they try to cram down your throat.
i have been a host on airbnb for a few years, and i have also used airbnb four times as a guest.
this year, i did both. as a host, airbnb does not honour their cancellation policy - i had a cheap as chips guy from denmark ask me to work outside of the airbnb contract so he would not have to pay airbnb fees. i refused to do this. the night before his second months payment was due, he walked out with his wife and baby.
airbnb's cancellation "policy" states that the host is entitled to 30 days rent if 30 days notice to cancel is not given.
i received nothing.
two times this summer i reserved a room on airbnb and had to cancel - i notified the host in time to get a refund, but i have not received either refund.
so airbnb has gotten their hands on approximately £1500.
if there is anyone else out there who wants to go after them legally, let me know. they count on individuals who do not have the resources to take them to court. lots of us don't have the resources because we have been so ripped off by airbnb!
Air bnb attempts to avoid human contact by all means, the phone number alone is hard to find.
Most important is the DEPOSIT to the homeowner is not TAKEN at all. Legally , this is NOT a deposit. In the event of VIOLATION of no pet policy they require proof of damage and the homeowner to go through hell to get any type of deposit. In addition, The Homeowner , the one taking all of the risk in this lease, does not get paid until the guest are in the house for a min of 24 hours. This is a terrible situation for a homeowner since a total stranger can take possession of a home with no money transferred. Go TO VRBO/HOMEAWAY,, if someone traveling does not have a deposit, you do not want that traveler. 25 years experience at renting here.
Thought about being a host but once I went to website and could not find a contact number to call with questions I realized this probably would be a bad experience from the get go so I will not be a host via airbnb
Awful. You can't speak to a real person at Airbnb. They don't know how to run a company. They don't even know the definition of an "owner". Be careful landlords -- your goofy tenants are putting you at risk -- make your lease air-tight, and pay attention. Be careful "guests" if you are renting from a tenant and not a an actual property owner, you are renting from someone who has no insurance, no legal ability to rent to you. This business model is a mess. I have been on both sides of the transactions as both owner and a guest (legally known as landlord and tenant) using all of these: Airbnb, Homeaway and Craiglist -- my experiences with the other parties and the spaces have all been good (but I also am a mature experienced person who knows how to know what is actually legit), however Airbnb is without a doubt so super weird -- this company has little to no customer communication and they pretty much disappear if an issue needs resolution -- super slow to respond and not helpful in the end. And there are no leases or contracts (Homeaway encourages actual rental agreements, and so will most real owners -- even for short term). The kindergarteners at Airbnb got lucky with a good idea (there are some good elements to the concept -- I won't get into outlining them here), but they haven't a clue how to run a business at all. There is a lot of liability involved in the rental business, so be careful everyone. Expedia needs to buy Airbnb and clean up the mess. When your are established an publicly traded, you can't get away with just setting up a ridiculous illegal cult that exploits other people's private property and call it a business. Airbnb is temporarily getting away with it, but that is only because urban bureaucracies have unwieldy regulations that confuse the very people who are supposed to enforce them.
airbnb decided to deactivate my account with them making me have to cancel my trip last minute! And they gave me no explanation as to why I couldn't have an account held with them anymore saying they are not required to disclose any information! Don't rely on airbnb you're better off with a hotel.
FYI - Guys you have to be careful when booking with Airbnb, i boo my flight to travel and book an apartment the host confirmed my booking within 24 hours, couple days later then cancel said he couldn't accommodate me as he was repairing the house and have suggest alternative days. Please note there is a fee to pay weather you or the host cancel. But in my case the host cancelled not asking me before If those days are ok with me or if I was flexible. Luckily i book one month in advance and was able to dispute it with Airbnb/PayPal who I use to pay for this booking. In all it was a complete waist of my time and credit having to call their customer service team. So be really careful when booking through Airbnb I would suggest you message the host to confirm if they can accommodate you first before requesting a booking. Just wanted to share how fraustrated I was due to this incident and the time it take to resolved it approximately 11 days since the booking was made to get my money back.
I have been a host on Airbnb for approx. a year and for the most part haven't had to many issues with the company. Recently, I had someone who reserved 2 days on my calendar even though he has not passed Airbnb's screening process yet. Airbnb allowed him to book anyway and they held up these 2 days all the way up till the evening of the first day of his reservation. These 2 days was the busiest days of the month if not one of the busiest all year in my city due to a big event that happens once a year here. All of the hotels downtown was booked and the nearby hotels was almost booked. There was no way that I could open these days on my calendar because Airbnb blocked them. After many phone calls and emails to Airbnb, and when they realized that the person who wanted the 2 days wasn't going to send in his information, they finally agreed to unblock the 2 days on my calendar, but they didn't do so until 4.30 pm in the afternoon on the same day that it was open. That being said, those certain 2 days was never booked simply because they had it blocked for someone that was never screened through their company. I explained to Airbnb that because they blocked those 2 days and didn't open them back up till the day of and day after, I lost money. The response I got was "Well you never know, someone may book them." I also explained that I think it's just terrible that they will allow anyone to book even though they have not gone through the screening process. The response I got is "This is what could happen since you have it on instant booking." Nowhere on this site does it explain that this could happen if a person is not thoroughly verified beforehand. Obviously the person who blocked my days did not have adequate qualifications to book yet Airbnb still blocked the 2 days anyhow instead of checking him out beforehand. Needless to say, I no longer allow instant booking.
I made a booking trough Airbnb, for the booking to be confirmed it has to be accepted by the host. During the 24hrs period I was having a conversation with the host, yet the booking expired as he didnt accept it. So the asked me to message him personally as he claims his app wasn't working and couldn't see mymessages. To make the story short, he made a "fake booking" for me as if he paid it first to Airbnb. A booking was then confirmed through an Airbnb email, exactly the same as Airbnb. Then I paid via wire transfer and that's the end of our communication. Never heard from Airbnb again until I called their hotline only to know that I didnt have a booking from them. I made several complaints but their answer is always the same. I wasn't expecting to get my money back anymore ($2,000) but atleast I wanted to see some action from them. They didnt even give me update of what was going on, what were they doing to solve my case. They didn't even provide me with the information of the host aside from the fact that they have his details. I didnt see any effort from them except from their $#*!ty emails once in a blue moon as if to make me feel they're concern. Then they're gone, quiet, nothing. My experience with them was horrible, It's the worst. Now I'm thinking they dont actually know their hosts, whether they're genuine or not. So how can we be safe with them? They only care about the commission they will get but when it comes to unfavorable situations they cannot help anymore! They will leave you hanging. So please beware with Airbnb.
Tip for consumers: Dont use Airbnb anymore! Don't even try it if you're a first timer! Better be safe than sorry.Ask Anna about Airbnb
Don't book this property. I had booked this property for 3 months, i.e. longterm, However not only this place was not clean, all closets were full of stiff! Even the bedroom closet had clothes hanging in it. The sitting room chairs were dirty. The photos on airbnb were misleading and bright, it wasn't! The front door didn't lock from outside! I didn't stay, and reached out to airbnb, and sent them photos. All the operator said was that I should have given the host time to rectify the situation!! As if the host didn't know that the door lock should work and the closets shouldn't be filled with stuff and there should't be half eaten jars of food in kitchen cabinets and so on. Airbnb charged me a full month, even though I never even stayed an hour in that place. They ignored all my complaints.
My son and his friends lost 1,500 euros to a fraudster using Airbnb's site. Despite several attempts to obtain information from Airbnb as to the steps they are taking and what they know about this person, all we can extract is automated responses that repeat terms and conditions on their website. As a result, we can take few steps to help ourselves to track down the criminal and take action against him or her. If I was a scammer, I know which website I would use to perpetrate my crime.
Great concept poorly executed. Have had some very nice experiences in Italy as well as two not so nice ones. However, recent experience in NYC confirms other posters horrible experiences. I rented a place for a week and day or so before emailed, texted and called to confirm but did not receive a reply. Got to the address and occupant said he did not know anything about my reservation and slammed door. Here I am and call AirBnB and they say look for another listing. Right..in the evening in NYC. Get a call finally from "owner" who said he told AirBnB to cancel the reservation and it was not his fault if the company did not notify me. Of course, AirBnB keeps its fee no matter what. They do not check accuracy of listings, etc etc. They are ripe for an honest competitor to take over this concept. Caveat emptor!
I called in to talk to a representative about my client's account. I was experiencing a technical issue. Instead of offering any sort of assistance, she said she couldn't help and hung up on me! Seriously?!! You didn't even take the time to solve the issue I was having. That's the first problem. The second problem was that you ended the phone call on your terms, without helping the customer. How do you call that customer service? I'm very disappointed in the way this was handled.
Tip for consumers: Do not call their customer service.Ask Bethany about Airbnb
This loft room in the heart of North London had an amazing view with roof top garden, as well as a lovely comfortable mattress. Sally the host was very friendly and accommodating ,would definitely stay again if I was in the Alexandra palace area. Ticked all the boxes for me. Really homely and comfortable and a lovely accommodating breakfast, great.
Most of the times I've used Airbnb I've had great experiences. It's an awesome alternative to hotels (Usually the price are just to high).
Benefits of using Airbnb for me:
* You can stay in a real home or apartment and communicate with people, learn more about places to visit. I usually get great advices from hosts.
* new experience
* referral program
* you can use kithen, washer etc
What you may not like:
* Sometimes it may be hard to get to apartment
* Hosts may be not at home if you arrived earlier than the arranged time
* you have to cook for youself or eat somethere out if you rent the whole apartment
Beware of their long term cancellation policy! When you book a room, it will state flexible as the cancellation policy, then if you actually go to cancel within the defined time, you end up losing all your money!! There is a special long term cancellation policy buried god knows where, which was not stated when I went to book! When I called, they told me I was essentially screwed unless the guy I was renting from agreed to a compromise. I basically had to stalk the guy, sitting outside of his house for hours like a damned weirdo to track him down and get a deal worked out, terrible for everyone!!! (That or lose almost a thousand bucks!)
airbnb stands the old gold standard for business, "The customer is always right," on its head, as no matter how dysfunctional its user-unfriendly host site, it's the HOST who is either "using the *wrong* browser (*right* browser, per airbnb, is Google Chrome) or having "a PC issue." I've repeatedly run into the problem that my calendar listing of "unavailable" changes to "available" unexpectedly, through no action of my own. I find this out only when I receive a prospective guest's request for renting the room. I then have the awkward task of declining the request, explaining to the guest that airbnb mistakenly displayed my space as available when it wasn't. When this happened yet again a few weeks ago, I called airbnb (you will not find a single phone number for the company on its website, though it inexplicably proclaims that it can be reached by phone; you will have to Google "speak to a human" to come up with the number). The customer "service" rep wanted to impress on me that the problem was obviously at MY end -- either due to some PC problem that I must be having or, more likely, to my personal preference not to use Google Chrome. (Perhaps airbnb gets a kickback from GC for each caller whom it browbeats into switching?) "Service" rep advised that I "can call tech support" whenever I want to change the room's availability status. (Convenient, right?) Subsequently I found other airbnb users, on reddit.com, who were experiencing the same calendar dysfunctionality as I was. I e-mailed the "service" rep to tell him this, only to receive a boilerplate response that there "must be an issue" at MY end. There are two good things about airbnb: (1) it performs a useful service for both hosts and guests and (2) it pays hosts very promptly. However, the customer service is virtually nonexistent, and what it does provide is permeated with an arrogant, not-OUR-problem attitude. To describe its customer service as abysmal would be massively overpraising it.
Having stayed at 12 Kilfeagan in Rostrebor co. down Northern Ireland I can highly recommend the beautiful little house right on the Irish sea. Wide vistas , rolling hills with sheep and horses around and close enough to town with excellent restaurants!
I'm an Airbnb host, and came across this site looking for a solution to a minor technical glitch with my listing. I simply don't understand the reviews i found on here at all... when you book somewhere through airbnb you are booking with a host, not to stay with the actual company itself. I take immense pride in providing a clean, high standard room-in-someone's-house accommodation and go well out of my way to be really helpful to guests... mine arrived late tonight, i made them supper - i don't see anyone writing a good experience on this site, but i sure as anything know alot of people get good experiences using the airbnb service - it's a service, they don't own the accommodations, like the reviews on this site seem to imply. Sure, tonight's guests said their last experience was not a friendly one, but i generally don't hear any bad stories, only good, and plenty of them. Basically it's like a homestay, so why are people comparing it to hotels? Read descriptions, and ask about locations because obviously airbnb aren't going to allow you to see a precise location of a property - you might turn up unannounced pretending you have a reservation.. and burgle the place or squat in it. In short, I love airbnb, and will continue to travel the world by having the world come stay with me rather me go anywhere.
On the 14 of October 2015 I contacted Eliana, a host of Airbnb to book her property on January 2016 from the 8th till the 28th of that month. She responded right away and said congratulations I did accept your booking. So I place my credit card and paid the full amount has they requested. Today she email me and text me thrugh airbnb website saying sorry the owners of the property changed the avability. Now your reservation is being cancel. So I contacted Airbnb thrught chat and they said the only thing that could do is to give me a credit toward my next booking of $200, which is nothing because Miami prices on rental increase on daily basis, or return the whole amount. None of those options resolve my situation I lost the opportunity to rent other properties that were on a good price. And why should I book with them again if they don't have serious reservations? How a company offer Deceptive services without tort liability breaching costumers trust, time and expectations. I was very excited about the rental and now I'm left with nothing. Is there a way to punish this companies that offer services that they can give ??
I booked a 2-bedroom apartment almost 2 weeks ago for Thanksgiving weekend.. The owner had some questions about my granddaughter and my small dog. Every time I replied to her through airbnb's platform, I got undeliverable replies.
The owner just cancelled my reservation because she didn't receive answers to her questions. We will probably have to cancel out trip because I can't find suitable accommodations on any other site and we're running out of time.
I was going to take a plunge and use Airbnb for a trip March 2016 to Los Angeles and then I realized that Airbnb charges your card now for a trip 5 months from now and does NOT pay the host until 24 hours after you check in. There is a limited cancellation...leaving one with money on you credit card for months maybe while Airbnb collects interest on that money. It's a scam...NO hotel charges your card months in advance unless it's a package deal with cancellation policies in place that make sense. I ashcanned the plan to use them...Home Away is better...and just booked a great hotel, same price and they DONT charge your card unless and until you don't show up. No airbnb for me.. NO wonder they ae worth $10 billion...with the money they have sitting there in their accounts...boo ...
I have NEVER seen a site where the quote is in Canadian dollars, I paid with a Canadian credit card and they put it though in Usd!! This should be illegal. Proves that people can put whatever they want on your credit card. Watch what this company bills you. Michael agreed with me that this was wrong, but after speaking with management, they refused to fix it!
Plus communication with the host is made IMPOSSIBLE by this company!
Flakey hosts have the option to not accept a reservation and discriminate. I made two reservations for the advertised terms and one said their rate might change in less than three months so they cant honor the price they are advertising in Hawaii. The other booking just let the reservation expire. It seems that hosts can advertise terms and then choose to honor them or not. Bad recipe.
My recent use of airbnb for a hotel stay turned into such a disappointment that I will never use the service again and would not recommend it to others. First of all, know that the map locations of many of the host sites are entirely wrong. In fact, for my Bangkok search, I found virtually all of the locations to be significantly wrong, making a hotel location preference difficult and unreliable. Second, know that certain hosts are listing the same hotel/apartment building as multiple sites in different areas. This is deceptive, if not fraud, in my view, and airbnb does not seem to check such things. Third, many of the hosts misrepresent their properties, including descriptions of their walking distances to popular features that clearly contradicts measurements on any google map. Fourth, airbnb's cancellation policy is far too stringent for any long term reservation. For example, my 3 week reservation for a Bangkok studio costing $40 a night ended up costing me $185 when I checked out the next day and cancelled the "flexible" policy reservation. I was charged $80 for 2 nights, $90 for the non-refundable adm fee, and $15 for cleaning. Airbnb's moderate and stringent cancellation policies are even worse. And finally, airbnb does not allow reviews on any reservation stay that is cut short. This virtually guarantees bad properties not being called out - which helps airbnb's booking fees of course. For example, I booked a 3 week reservation for a 32nd floor view studio in Bangkok's Sukhumvit Suites, located on Soi 13. Through prior emails, the owner assured me of its location and access details, its cleanliness, and its definate lack of bugs. He lied on all accounts. The place was plagued with multiple problems, but my finding and killing 11 $#*!roaches the first night is what prompted me most to move out the next day. Now, it's bad enough that airbnb screwed me out of $185 for a ($40) cruddy place that was misprepresented. But, I cannot do a review on the property - because, as per their policy, any reservation cancelled negates the option for a review. How convenient for them. Travelers, realize that airbnb's bad lodging reviews are being suppressed by this policy. In summary, their business concept may be excellent, but their unacceptable management policies make it unsuitable for the knowing traveler. You may find a good deal on airbnb, but its not a business source to be trusted - in lodging information or booking policies.
First, as a Corp. Pilot; travel extensively both domestically/International. Attempted to use this Website for Lodging with Terrible Results. Houses/Suites/Rooms taken. Non Responsive Hosts. Software continuously was down for updates. Fees were Excessive; including Rent\House Rules!! Hotel is Cheaper\More Convenient!!
I agree with others here - some apartments are listed truthfully and others are a flipping nightmare! I booked 4 AirBnB's during our month trip across Europe. The most inconvenient part of the process is meeting the host and getting the keys! It was frustrating - received numerous texts of when the host would meet us (I failed to consider the costs of international data plan), and still we waited. It's easier to book a hotel, especially when you consider arriving at an apartment that isn't fit to stay in AND a piddly refund of $24 for a $350 booking when you have to cancel (because the apartment stinks like sewage!) BOOK WITH HOTELS AND LET AIRBnB FADE INTO THE DARKNESS. It could easily ruin your entire vacation!
Tip for consumers: It's a risky business booking with AirBnB - consider the reviews here, and ponder what you will do when you have no place to stay when your host fails to communicate!Ask Janan about Airbnb
I booked an apartment in Boston for 4 nights and paid with paypal bank account. The host rejected my request because he prefered someone with a week stay. My money was refunded less $40 of Airbnb booking fee. I tried to call them for full refund since it was not my fault to cancel the deal. Could not get hold of any one. Email was never replied. They made it very differcult for customer to reach them. Will avoid to use it in the future! :(
No question, I had a horrible experience. I was looking forward to my annual vacation (3-4 days). My child got very sick a couple days before our vacation and our pet too!
We couldn't travel. I called the Airbnb host who couldn't care less.
As for Airbnb, the agent pretended to care and assured me that she would issue a full refund due to my extreme circumstances.
I provided proof of my hardship (as required) and I got very little money back.
Apparently I would have needed a war or an earthquake to get a full refund.
Do not use, please do not use. They will suck the money out of you!
I have used airbnb in a couple of different countries and several places in the US. It runs about a 50% "ok" experience and the rest are nightmares! This last trip was the final straw! I ended up paying TWICE for a BASEMENT "closet" that was passed off as an "apartment" in Boise, ID. When I finally tracked down a number to call airbnb (I had to google it and find it through gethuman.com) they basically said, "Too bad".
I have cancelled my account with airbnb and strongly urge that you find another way to find a place to stay!
I know they try to keep bad reviews off their site. A place in Vienna where I stayed was noisy, stank of stale cigarettes, and had no curtains. When I complained the owner offered 10% back if I left immediately. When I refused he called the police. AIRBNB cancelled it so I could not review it. Another place in Paris was even worse but I couldn't find anywhere else so I stuck it out for a week. All the reviews were glowing for this place but my review never made it on the site. Very suspicious.
Horrible is the best way to sum up my experience. I trusted that reviews on that site to book my family vacation and our expereince was terrible and we were trapped in South Padre in a condo with more problems that it is worth to list and mean staff that had no customer service training. I will NEVER book with Airbnb again PLEASE do not trust the reviews they are NOT accurate and if you have problems social media is your only way to respond.
Website is riddled with viruses: Past 6 days have daily tried to reserve with no success: Verification required: I verified 3 times over 3 days & site does not register verification: Airbnb sought different verification information: Highly suspicious why this is happening: site not capable of making reservations over 27 days: reached an agreed rental amount with owner which was less than advertised & Airbnb site not capable of making changes to advertised rate: leaves you unable to reserve or pay for accommadation: paypal link on website suddenly worked & when opened PayPal Airbnb took $ which I did not authorise: Airbnb denied: have logged dispute with PayPal- Airbnb admitted they took nightly rate & will take 7 business days to pay back: Airbnb asked for a new email address?
First off had a place booked for a stag party in Colombia, which was all approved and great. Until suddenly one day the listing was taken off their website and we had not been contacted to say it was. When we contacted the letter, he said he'd withdrawn their property over a payment dispute with AirBnB. If not for our research we would have just continued to rock up overseas to nowhere to stay and none of our money back.
We were told we had to wait until AirBnB contacted the letter to get our deposit back, as if we were to cancel ourselves we would only receive 50% of our deposit back. This all happened 1 WEEK prior to travelling overseas. Slow email service meant we called and were forwarded to their Sydney office, where the girl behind the phone marked the email as urgent. 3 days went past and still nothing, We called again. Finally the letter gave us our deposit back and we transferred to another booking. We tried to deposit to another booking but due to a really buggy website, it would not. We had to get another person to sign up and book it in their name, which was accepted.
This booking was deemed all fine until the day we actually rocked up. We had paid for the entire property for the 15 of us but the owner was adamant that he needed "somebody" there 24/7 to deal with anything should it go wrong. We then argued that wasn't part of the deal as we had rented out the place privately, meaning we would have it to ourselves. The owner begrudgingly agreed. For the 3 days we were there we felt like nothing but a burden to the owner. Which was not how we all wanted to start our trip.
Case in point, do not use AirBnB. They have the worst email response time, they don't seem to pay their letters properly, their website is so buggy you can't get anything done, and they don't seem to properly screen their letters. Worst website I have ever used. Stick to Hotel comparison websites.
I have travelled a lot by the past in West Europe. I went to many hostels and hotels everywhere in Europe. Then, when airbnb came i have been able to compare airbnb to hotels.
I have only used airbnb to find apartment or houses that i could rent for short term. Intimacy has always been a big issue in hotels i went to. I think the hotel business model is getting old.
Especially in the UK, still today, hotels owners think they can get easy money from guest doing nothing (no make-over, no customer service). in 100% of the cases, airbnb in the UK is better than UK hotels.
In France, it depends because many airbnb rents are overpriced in France as compared to hotels. In Spain, there aren't so many offers
When a rent is really overpriced, send a message saying: "your rent looks good but it is xx% above the average price".
My advices: take the time to do a good internet research. Use google street view to see where it is located. Use internet to find the list of bad neighborhood in a city. Check if you can park you car if you have any. Don't rely on individuals internet connection, try to find an alternative. For instance, in France, you can buy a simcard without subscription that you can put in your ipad or a 4G router.
Danger of booking for long term: if you rent a place for too long you will feel bad if if is not good. For instance, if it is noisy. You can't do anything against a noisy neighbour.
I drop profiles when there is few pictures and almost no information. If someone wants me to change my check-in date, i drop it too. In face, i select several of them (let's say 20) and i filter them one after the other.
Take the time to look into every pictures again and again. Add them to your favorites. Read carefully all the comments, translate the ones in other languages. The more information you have and the better it is.
I have noticed that in East europe, in many places the price are the same as in west europe. In this case, find it often outrageous. The salary are half the ones that in west europe. So, i think most of the time it is too expensive in east Europe. When you look at the real rent on local online newspapers in east european country, you see the huge gap.
I wonder if airbnb staff encouraged landlords in east europe to boost their prices for germans, austrians, british, swiss or american people.
My first experience has NOT been favorable. Found 2 properties I was interested in and according to the calendar which was updated they WERE available. When I requested a booking the properties were NOT available. UNRELIABLE AND REGRET THAT I PROVIDED SO MUCH PERSONAL AND PRIVATE information to your site. Untrustworthy site.
I wouldn't recommend Airbnb. You have to enquire and the owner has 24 hours in which to respond. Your money gets put on hold. I lost 48 hours in failed property searches and gave up because I couldn't afford to 'reserve' any more money. Unresponsive, slow and potential bookings declined for no reason.
We had been travelling for 4 months and used airbnb often but then we had an issue with a place we rented. It was in a very poor state and we had been misinformed about particulars regarding the property that we wanted clarified before we moved in. It went to the resolution centre where we had six different case managers from all different countries handling the issue over 24 hours. This happens as they go off duty and hand the case onto another case manager. We were told absolutely conflicting advice and in the end it was a shamble and very stressful as it appeared we had nowhere to stay. It seems as though the case managers go to the text book and cut and paste standard rhetoric that does not always suit the bill.
It used to be a kind community now it is full of arrogant and rude agents .
1 - protection plan and insurance towards hosts is a big illusion
2 - very unsafe and wont care if your house get damaged
3 - wont offer possibilities to improve
4 - people are lazy and dirty so dont expect them to clean ever
5 - some agents will tell you airbnb is a hotel service and thats how guests will take it
6 - their insurance is a lovely decoration to attract customers
7 - people will trash your house and they wont care as they have the most uncaring policy ever
8 - you talk to one supervisor and then you talk to another and you will get 2 differents stories
9 - a guest can send a complain with random pix and they will trust the guest but if you are a host you can dream
10 - many guests will complain straight to their resolution center and after staying the full booking just so they can get money back .
And will do behind your
Tip for consumers: Be extremely precise with your rulesAsk Star about Airbnb
43 Questions & Answers
First, the credit card co. needs to be notified and will refund the amount spent. In turn, the cc co. will backcharge. Airbnb is notorious for these types transactions and should be shutdown. Your son has learned a business lesson....research a business prior to do business!
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