If you have a problem, Airbnb customer service is almost nonexistent. (in 63 reviews)
▼ Sort by: recent
I agree with another reviewer. I gave my social security number, my home address, phone number and answered security questions. Then they said I wasn't "verified" and they cancelled my reservation. I had to wait on the phone for 20 minutes to talk to customer service person - they told me to scan my driver's license and send it to them. I don't have a scanner. Then they asked me to make a video and send it to them so they could review it! I gave up. Sorry for the host. He seemed like a great guy.
Adam, who met us at the flat, was very welcoming. The flat is lovely in a great neighborhood. The balcony is larger than the flat and you can see the top of Notre Dame from there.
Upon a closer look, we were quite disappointed with the following discoveries:
There was a water leak from an air vent over the toilet. Water was accumulating on the floor. We didn't want to take our time to continually mop the floor or have water drip on us while we sat on the toilet. I believe I fixed the leak by turning off what seemed to be an a/c unit. Adam explained that the leak was from all the rain before we arrived. It rained every day we were there and it didn't leak again.
Upon arrival, we put in a good bit of effort cleaning the floors. It looked like they hadn’t been vacuumed in quite a while. The long black hairs, dust and dirt in the bathroom alone was disgusting. We swept and vacuumed all of the floors. Hair and dust were throughout the apartment. It was probably the long black hairs that caused the shower drain to clog. We could only run the shower for a minute or two, then let it drain. The last night we were there, it clogged entirely.
There were wet bed linens in the dryer, so we attempted to dry and fold them. The dryer doesn’t dry clothes. After several cycles, we hung our clothes in the flat to dry. Adam explained how to use it. We followed his directions. The dryer simply doesn’t dry clothes well.
There was no trash can in the bath, so we used the bucket holding cleaning supplies located under the kitchen sink.
The toilet had soap in it, but was not cleaned. It looked as though the cleaning person left early.
My wife took one short, warm shower before the hot water was gone. My first shower after flying from Atlanta, GA was ice cold. When Adam came by to address the issues we found, he explained the water heater was on a timer. He didn't know what settings were used. Obviously it was a setting that doesn't allow much hot water. He changed the setting to continuous and seemed to imply he was doing us a favor.
The water pressure was barely a drip. Upon checkout, Adam told us a new shower head was coming.
There was supposed to be a book of information about the flat and things to do in the area that wasn't supplied until we'd been there a couple of days.
Such problems are surprising given the other reviews for her rentals. There were no reviews for this rental. After a long day of traveling, we do not expect to spend our time cleaning a flat, doing laundry or taking a cold shower.
We asked for compensation for our troubles since the flat was paid for in full before we arrived. The last email we received said Veronique would get back to us about that. Haven't heard from her. Veronique was great about answering our initial questions before we paid for the flat. Adam was on time to meet us and was very friendly. Overall, the customer service we received was sketchy at best. We checked in on a Saturday. Once we noticed the problems, we called, texted and emailed the emergency number provided, but didn’t hear from them until Tuesday. I would not rent from these folks again. Our first rental with Air B&B was enough to cause us to use another service next time.
I attempted to book a vacation through the site, and was quoted a price. When the owner contacted me, he said "that's the off season price. The in season price is double". When I cancelled, Airbnb kept there $111 service fee. This site is misleading and a total rip off. BUY BEWARE!!!
You will be scammed if you use them. They do nothing to help you and furthermore they do not want to be in contact with any customer and will do anything to not have to talk to you. Seems like everybody has to wait 30 minutes for someone to answer the phone, which seems very much like a pattern to me.
Dont use them.
Airbnb charges a ridiculous service fee - I rented for one night, and they charge $50. Was not really made clear - or vague enough to overlook. Place was lovely - but do not like the Airbnb process, extra charges, difficulty in connecting with rental Will not use them again unless can't find anything else via other sites and direct.
Do NOT use Airbnb. They allow their hosts to double prices once a reservation is submitted. They have NO customer service.....as in no email address, no address, and no phone number on their website because they do not want you to contact them. There is also no way to flag someone that is scamming people and doubling rates. Very shady practices. Why use a company like this when you can use many other companies that provide the same service and care about their customers.
It's a crap shoot on both the guest and hosting side. I have done both. If you're looking for a place to stay just call a real hotel or an established B&B. If you're thinking of renting out rooms then open a hotel or establish yourself as a real B&B and get your personal items out of the guest areas. AirBnB is amature hour for the hospitality industry.
I had an issue with my Airbnb account, reached out to customer service multiple times it's been 14 days and my issue is not solved yet. All they keep saying we are not trained it's handled by diff department and that diff department never reaches out to you at all. It's been 14 days and Airbnb has not solved my account issue yet. The WORST CUSTOMER SERVICE ever by any service industry ever. Really pathetic..
impossible to register with all the private information , they still denied. ask pic, I sent pic, ask bank account, I gave my account, phone #, my address including. what else they need??? they want to know where I work. how about people who don't work??? this is a stupid system for cheap people who want to travel for less money and get all the unpleasant tricks.
Does anyone get these "star reviews"? They are misleading and frustrating for the host. My guests say all nice things in the review but give me less than 5 stars in each category..never saying what the problem is...and i get upset with AirBnB's rubbing my face in it that my reviews are less than 5 stars, but the guests comments are not supporting the star reviews they give me.. I dont know what future guests will make of the compliments in my reviews but then when they see the star ratings, they'll wonder what is going on...AirBnB needs to get rid of these stupid star reviews! and I give them 1 star as a result!
I have tried to use the site and in order to reserve a place, even if the owner does not require it, you must load a picture. I am a private person who does not want their picture plastered over the internet so I cannot use the site. I would be happy to say I am an older white woman if that helps, but the policy of adding pictures is not only invasive, but it also supports racism and xenophobia. If you are black, or color, muslim, etc. you will not have renters nor will some people rent to you. This is not based on a landlord requirement, but just in general. It is offensive and I would hope, illegal.
I just want to vent my frustration at the Airbnb website process. I understand the motives for checking out potential customers but the process of uploading documents, videos and looking for social media history(of which I have very little) is so time consuming and tests one patience to the limit. In my case it was beyond the limit as I gave up after hours of trying. I wonder how many more there are like me and how many bookings are being lost by airbnb hosts. On top of all that to get an email after the verification process had failed and the booking cancelled to be told that my account had been debited and that there may be a delay in refunding it to my credit card was a shock to me. An awful way of doing business and I will not be attempting to use this site again. If this is the mess that they make of the registration and booking process I wonder how secure their storage of customers data is. Beware!!!!
Just tried to book my first airbnb and it will be my last. I was trying to book an apartment in Long Beach, California where we will be visiting my daughter over the Holidays. I chose a place within a few blocks of her house ("Retro Retreat," host: Matthew). After jumping through a bunch of hoops, including identification verification, I paid the amount ($767) through PayPal and made a tentative reservation (their words). The next evening I get an email saying that they were going to "release' my payment because the owner, Matthew, hadn't responded within 24 hours. Huh? That's how they do business. The owner doesn't even have the common decency (or business sense) to give me a response, so I don't get to rent the place? (I'm wondering since in the "Tell us about yourself" spot on the application I mentioned we were retired, there was some possible ageism involved.) Oh! and the notice said that the "release of the deposit" won't show up for a week. Thank goodness I paid through PayPal and they hadn't deducted my money yet. And, we are flush enough that we could proceed to secure another place without having to wait for our money. I know that's not the case for everyone. I would steer very clear of airbnb -- their business methods, in my opinion, are very shady. I was hesitant to reserve the place anyway because one of the reviews said the apartment wasn't clean and noted hair in the bed, the toilet and the bathroom sink (ugh). I should have paid attention to my instincts. I found a great place just a couple of blocks away through VRBO. I've used them before with no problems and will never stray again!
Our summer has been ruined by the constant coming and going of people renting the neighbor's 3,500 sq ft house. They advertise 19+ people and have been successful renting it. I was understanding the first couple of weeks because we heard he had lost his job but not any longer. I will be contacting the police when someone once again trespasses on my lawn, or my dock, or my pier even though we had to post it with signs, I will contact the police when the music is loud and the partying outside is also too loud. I will also contact the police when we have cars parked over night on the street. I will contact the fire department when they have a fire in the fire pit without the screens and leave it unattended, or worse they leave it to burn out. It is too close to my boathouse and their wooden seawall.
I am sick and tired of people "on vacation" not respecting the neighbors when we have to sleep and get up early for work. I am tired of the "drama" of these people... We have seen people drunk, argue/fight, screaming kids, not to mention how they treat the house and property... One day a group of guys left every window open in the house and left for the day and didn't return until late that evening. IT RAINED ALL DAY LONG!!!! The home was once lovely now it is shabby and in need of a lot of repair. We will no longer pick up the garbage, plastic cups, and bottles left in the yard and on the patio. We took the garbage and recycling out to the curb for weeks because it was a forgotten task. We stopped after a month and now we have skunks...
I am angry that we can no longer be comfortable and relax in our own yard and home. We rarely used our fire pit or hot tub this summer, and we ran the air conditioning more than usual because of the constant partying.
The neighbors are angry and when we don't smile, wave or want to talk it is not really you... it is our neighbor who can't afford their home, can't afford their taxes, and they don't respect their neighbors or neighborhood. A note to our neighbor - just remember you have to pay taxes on what you have made!!! There's been talk of contacting the IRS with dates, license plates, number of people, number of days, and pictures... So think before you do something illegal.
Airbnb does not pay out the hosts enough to make hosting a room on their website to random strangers worth it. You take a massive risk with Airbnb, as their insurance does not actually provide any useful protection or insurance. Even to apply for such protection in the case of an emergency is a massive headache and time sink that does not equate the effort it takes to apply.
Airbnb takes 3% for their own cut, a standard 28% for taxes regardless of your state, and can randomly charge you all several additional penalties, such as $50 for any cancellation you might make, even if that cancellation is due to an emergency or because you feel highly uncomfortable with a guest.
Realize that you are unable to interview a guest by phone or email before inviting them into your home. Communication through Airbnb is highly restricted and censored. So you're just hoping that the person's Airbnb profile is accurate.
It's simply not worth the headache of hosting some stranger that you cannot interview before handing them the keys to your home with zero protection. Imagine if one of those guests who you so willing give your keys to for a measly payout goes an makes a copy of your key, and breaks in after their stay and robs your home--or much worse.
I feel terrible for guests for getting overcharged on the room, and much worse for hosts who have to put their lives and property at risk for a second petty income. If you need the money so desperately, do something else. Walk people's dogs, pick up a random babysitting shift, whatever you want to do -- just don't host on Airbnb. The payout is simply not worth the risk and the effort.
I stayed at Amber and Guido's BNB in Myrtle Beach. I loved the homey atmosphere. Amber and Guido are very warm and welcoming. They treated me like family and went over and above board to make me feel comfortable and indulged my every whim. I really enjoyed my stay with Amber snd Guido and will definitely return. Donna Skellchock
Awful stay at Hotel Gabrielle in Brooklyn, New York. The pictures definetely did not depict the home. The description was deceitful claiming there was two bedrooms when there was one . If you slept in the "second bedroom" which is truly a living room with a curtain, you had to sleep with cats. We got charged extra for a futon that was broken before we arrived. The place had roaches and you had to feed her three cats.
When we first arrived she had us waiting outside a cafe for almost two hours trying to get a key and ignoring calls.
I will never use air bnb again because they are useless mediaters . Never again !!!
Beware. They don't give a darn about the hosts. Hosts take all the risks. They make their money on both ends, and thats all they care about. Some of their supposed verified guests are $#*! roaches that don't give a darn about your property either. Most guests are good, but all it takes is one bad apple, and their million dollar protection is a joke too. There is no protection for hosts.
This was my first experience and last with airbnb, i wanted to rent out flat so opted for the free session with photographer, he came took pictures, and never uploaded them to the site, i contacted airbnb 5 weeks later as he said it will take 4 weeks, they just messed me around, and said shall we send another one, i said no it's a waste of my time, they sent me emails weeks after the trail had gone cold...
i ended up getting a mate to do it, who done a good job, but nobody rented the flat anyway.
after reading the reviews I'm glad it was not rented..
I have a listing on airbnb and saw that they offered free photography sessions and put in a request for it. I was contacted by a photographer to set up an appointment. The home is our vacation home and is hours away from my actual residence so careful planning was required. I made certain accommodations for the trip and we scheduled it for Sunday at 10am. I contacted Zoe that morning at 7am to give her the gate code to be able to enter the residence and did not receive a response until 9:30am saying that she will simply not be making the appointment. No explanation was given and was only given less than an hours notice. I understand that it is a free service but the money spent on travel and cleaning total to over $400. I contacted airbnb and waited 30 minutes on hold just to get a rep to tell me she is going to forward my issue to another department and they will call me back. I still have not received a call back. I doubt any action will be taken toward the extremely unprofessional photographer, for anyone looking to request this service please beware.
Tip for consumers: Do not request the free photography option.Ask Stephany about Airbnb
The house was clean and spacious.It was a 5 star experience.The patio and hot tub were perfect.Large clean kitchen. Everything you needed was in the kitchen for your cooking experience.The beach is only a few blocks away. The beaches and town are very clean and safe.The entire experience was perfect.
they will cheat you on the exchange rate. I noticed that it was not adding up and so emailed them about it and this is when I got in response:
Thank you for reaching out to Airbnb. I'm Maraiah from the Customer Experience Team. I understand that you're a bit confused on the price breakdown of the latest reservation request that you're trying to submit.
I assume that this is your request for Marc's listing. Please see price breakdown below:
Exchange Rate: 1.03
In CAD: $211 CAD (2*nights) + $59 CAD (Cleaning fee) + $31 CAD (Airbnb Service Fee) = $301 TOTAL
In USD: $204 (2*nights) + $57 (Cleaning Fee) + $31 (Airbnb Service Fee) = $292 TOTAL
The rates have been converted to USD, The exchange rate is just minimal and we round it to the nearest whole amount that's why sometimes it just equates to the previous currency.
I hope I was able to clarify things out for you. Please feel free to contact me if you have more questions or concerns. I will always be ready to help.
Well the exchange rate is not 1.03 it's 1.33 CAD to USD. So the booking is supposed to be $226. They just stole 74 dollars from you. By the way the nearest whole number even with her dumb calculation is still 292, not 300... They can't be that stupid, they are just thieves.
It's too bad cause what a great idea, hope a more legit site arises from this madness with more integrity.
Makes me mad... Hopefully venting about it makes it better.
they accept any vendor and don't check cleanliness or stability so you could make a reservation and find once you arrived that there was no room or they had closed or moved.
Be careful who u pay in advance and who you give your credit card number to!
As a couple we stayed 2 nts in one place and 4 nts in another. I wrote a negative review for one and good reviews for the other. The negative did not get published a week later. This is a conflict of interest of Airbnb. Either they convert the reviews to a choice of anonymous with email confirmation, or else I will pass future renting, as this seems to be a passing phase until more like me feel cheated and quit using Airbnb. Airbnb HAS to weed out bad hosts.
I spent hours writing a careful review, following AirBnB guidelines. After a 9 day stay in an apartment that was not as advertised, AirBnb was impossible to get on the phone to help me with the situation. Customer service is non-existent! A month after writing my review, I noticed it was deleted. From what I'm seeing, there is a pattern of AirBnB deleting negative reviews, which is why all of these rentals have such glowing reviews. NEVER AGAIN. I just deleted my AirBnB account.
Having used Airbnb on 4 occasions, I have been impressed not only with the hosts but with the customer service of Airbnb when our last apartment wasn't up to scratch. We booked an apartment in New York and was told by the host the day before that $#*!roaches had appeared in the bathroom and that she was getting rid of them. Having backpacked before, I was used to this in hot climates, so a couple in the bathroom wasn't an issue. 2 days after our arrival, there were many in the bath and under the bed, so we told the host. She was amazing and offered a full refund. I didn't even have to contact Airbnb as they had been informed and sent the refund straight to us, not only that, but as we had to move into a hotel for the remaining 3 nights (which was considerably more expensive), Airbnb offered to pay the difference and were very good in answering our questions via email whilst we were travelling. Massive thanks to Emilee F at Airbnb, who sorted all this out for us.
We will definitely use Airbnb again.
I RENTED MY UNIT FOR LONG TERM IN DOWNTOWN TORONTO THE SHORT TERM ITS NOT ALLOWED IN OUR COND MY TENANTS OPEN ACCOUNT ON AIRBNB WITH DIFFERENT NAMES AND RE RENTED THE UNIT FOR SHORT TERMS !!I I HAD SHOWING TODAY AND MEET TENANTS FROM AIRBNB BECAUSE COME EARLIER THEY STAY UNLEGAL IN MY APPARTMENT (((( THEY LEFT BUT AIRBNB DONT RETERN THE MONEY YET AND JUST OFFER THEM COUPON JUST FOR 200$ BUT THE PAID ALREADY 2000$ SO ALL BECAREFUL !! ALWAYS ASK PROOF OF OWNERSHIP
Month long booking in Edinburgh at a cost of £5000. Told me I would receive £1000 refund after dealing with mice, harassment, and EVEN BEING LOCKED IN THE FLAT so we nearly had to call the police to break the door down. Then I got NOTHING!!!! "We're sorry to inform you..." yada, yada.
I used Airbnb one time and regret it completely. They post only positive reviews!!! Customer service is non existent. I will spread the word to anyone who who considering using it. THE most scandalous business model ever.
Went to San Francisco and the place that I booked was in the most dangerous ghetto part of san francisco. Never was mentioned on the apartment I rented. I was attacked by a zombie homeless person. I left a review of place and airbnb deleted my review because it wasn't a 5 star rating. They gave me nothing but BS. Crap company will never ever use them again.
I have read some of these complaints about this site. All I have to say is you get what you pay for. You want to be CHEAP! Book homes for $19 dollars a day. What the hell do you all think your going to get ? A 5 Star Hotel? lol.. Well if your booking from me and your on your way to Argentina, Buenos Aires and you want to stay at the Faena Hotel. Then YES! You will for sure have a beyond amazing holiday , but its still not $50 dollars a day. All theses people that are complaining about this site are CHEAP!!! So be cheap and get cheap, beds, sheet, homes, apartments everything!! I love this site! I have been a host and been hosted. I also know not to be cheap and look for quality.
Check out my amazing suite at the Faena Hotel
I hosted with Airbnb for over a year and always went the extra mile for my guests. I met many wonderful people and they gave me five star reviews. Airbnb reaped the benefits of my conscientious efforts and until the final two payments always sent me my checks reasonably quickly. Now I have a new address and the post office returned my checks to Airbnb. I know because Airbnb sent me several emails saying as much. I tried to change my address prior to moving but Airbnb insisted on sending my check to the old address even though I told them that it would not reach me. Still they send me emails saying that they want to pay me. I've have tried repeatedly both by phone and email to reach customer service but apparently the place is run by robots who dutifully recommend a fix that can not work. A human being with a telephone could fix the problem in one minute but apparently Airbnb's policy is to never actually speak with a customer. I can get a live person at Amazon, Apple or Netflix on the phone in one minute and they'll fix almost any problem on the spot. They value their customers while Airbnb holds theirs in contempt. They"lol no doubt end up beating me out of $173. No fun but I'm glad that I never had a serious problem. You are taking huge risks if you become an Airbnb host. It's not worth it
Don’t believe in prices in site!!! You don’t know the last price until the end of reservation. I booked a house for three nights and the price was 250 dollars per night but airbnb decided that I should pay 83 Dollars more!
The ask commission between 6 to 12 % from the customer and also ask it from the house owner, Be ready for any unusual commission at the end. Also I could not cancel the reservation because they ask you full amount of payment not only the first night.
So the prices are all fake on the site.Think twice before booking.
We were disappointed with a booking we made having stayed one night. Contacted the host to see if we could cancel and get a refund. She said she had no problem with it and we should contact airbnb regarding the refund. So we called customer service number on their website. But whichever country you call, once you're through the rigmoral of 'host' or 'guest' the standard message is you have to wait 30 minutes! So you're calling on a foreign tarrif to wait 30 minutes?????? Never again!!!!!!!!!!!!!!
I Used airbnb for a trip to the LA area this past August. big mistake our first 6 days we're booked with a different company those six days were really really wonderful. The next two days we were booked on a boat in the LA area the day before we were set to go to the boat Airbnb emailed me that the reservation was cancelled by Airbnb,for some technical issue with the owner of the boat. I got this email at approximately 7:30 p.m. the night before the reservation.I called Airbnb and described this the situation they told me I could book another reservation on their site or request a full refund.not knowing the LA area very well I decided to try to find another place on the website. after finding two places I would have considered I decided to email both owners for information. I accidentally pushed request to book on the one I didn't really want but after a few minutes found out that I had booked it so I was stuck with it.The next day we show up at the property and it is absolutely disgusting it smelled moldy and dirty, there was mold in the bathtub all the windows in the home we're open airing it out. many of the screens were broken along with the blinds covering them.I would not have paid $10 to stay there more less 170 dollars.There are a lot of other issues with the property but I don't need to list them all. Upon deciding we could not stay at the property we left to get a bite to eat and contacted Airbnb.I was then informed I needed to return to the property and take pictures of the things I did not like. To my surprise the next day I was awarded with a full refund which was nice.I just feel that Airbnb really needs to look at the places they put on their website to ensure the guests are getting what they are paying for. A few days of my vacation we're ruined because of all of these arrangements that I had to remake. I will never use Airbnb again my vacation is much too precious to have to waste time doing something I've already done.There are much more trustworthy options out there.
I have stayed in three different houses through Airbnb. I had different experiences in all of them. The first place was in Geneva, Switzerland. The apartment was filthy, in addition to the fact the hosts smoked inside the house all day long. The second was in Lausanne, Switzerland as well, and the place was dirty, noisy, and there were many hidden charges by the owner not mentioned at Airbnb. The third place was in Milano, Italy, and this one was really clean, and really nice, but the hosts was kind of rude. I think I ended up paying too much for the two first places I've stayed.
What I really disliked about Airbnb are their sneakiness for somethings: (1) I've had my review slightly changed once when I didn't use any vulgar language; I was simply criticizing the cleanness of the place I've stayed. (2) They bugged me for days to review one of the places I've stayed. In the end, they gave me a $25 dollars coupon to redeem in my next trip. Except that they sent me a coupon to expire in 24 hours!!!
I had enough of them that I even deleted my account!
After renting my 5000 square foot residence in Half Moon Bay ,Ca to a person claiming to have 5 plus people staying at my home. this individual claiming to be a practicing yogi and very honest ended up having 60 plus people attend his wedding at my home. Not only did I let him check in early, he had the audacity to check out late when I had other people checking in that day. He flat out lied in his contract to air bnb and to me. I had neighbors calling the night of his wedding and I tried contacting him over 5 times that night without a return call. The only time this prick called was the day he was leaving to inform me that he was checking out late. Needless to say I was not happy and informed him that he violated his agreement and to get out.that day I tried calling air bnb and was on hold for over an hour with a continual auto response your call will be answered within 10 minutes. After several phone attempts . I had my assistant email Air bnb and asked for the security deposit ,since he violated the terms of his agreement . Air bnbs response was how dare that I ask for the security deposit and they said there were no damages and I wasn't entitled. What a crock of ------ ,they tried to make me the bad guy out of this horrendous breach of contact. There security clause is just as bad as insurance companies, deny, defame and defraud. I will never use this company again and other home owners in my area are aware of what happened and they discontinued with Air bnb. This company has no scruples or boundaries and there customer service is limited to emails only with no human contact. My recommendation is stay away from this arrogant company, there bottom line is money. And there security deposit is worthless. They,deny, defame and defraud.
In a long vacations, with my wife and 2 kids, i did enjoy an spectacular apartment in South Boston using Airbnb, flying next to Chicago, using Airbnb too, i found a "CAVE", dirty and totally mess, i inmediatly leaved that disaster and notified Airbnb about that situation. They encouraged me to talk with the owner, i told her about mess and dirt, she never refused about this issues. I sent to Airbnb pics, some was really shocking and felt confident about my refund.
Airbnb answer my request, giving me back 27% of my fee, telling me that i cannot prove my complaint and this is it. Due that i canceled reservation, of course, i can not write my horrible experience and warn to anothers users about my scary situation. Airbnb offers me a coupon by $100, using it the next time, so great.
Julio Hernandez jchpabon@yahoo. es
I had a very bad experience with Air BNB. I followed the process, precontacted the host, and then booked the room. That was 48 hours ago. The host never responded so my reservation was cancelled. The town I was booking in has very limited options, so this really hurt my housing choices. Please find a way to connect with non-responsive hosts or screen hosts based upon responsiveness. This is not acceptable.
My husband, son, daughter-in-law, and myself recently traveled to Spain. For one leg of our trip (3 nights / 2 days), we used an AirBnB home. After we were back from our trip, the host filed a claim for damages stating that we had infested her home with bed bugs. She alleges that the same night of our departure, she slept in our bedroom suite and woke up the next morning with hundreds of bites all over her body.
Not one person in our party had a single bite. I even contacted the hotel we stayed at after our stay at the AirBnB home. They brought in professionals to inspect all the rooms, and did an extra examination of the two rooms we stayed in. They found no evidence whatsoever of bed bugs.
I have been fighting this claim since we returned home. Thursday, August 20, 2015, I received an email from AirBnB stating that we were in NO WAY responsible for bed bugs. This morning (August 30, 2015) I woke up to read another email from AirBnB stating that WE ARE responsible and they have already charged our credit card for the damages.
I would like other to people who may want to use AirBnB over a hotel to understand the risks they may incur. We have no way of defending ourselves and proving that we DID NOT HAVE BED BUGS. It is such a scam. If anyone in our party had experienced bites, we would have let AirBnB AND the host know. It seems like AirBnB is there to protect the hosts and have no regard for the customer.
We have contacted our credit card company and are disputing the charge. I have proof in the form of an email from AirBnB stating we ARE NOT responsible. They even provided a $125.00 voucher for future use. No thank you!
No hotel chain would treat their clientele like this and I will never use AirBnB again.
NEVER Again will we use Airbnb.
You THINK you are getting a better deal than staying at a hotel. NOT THE CASE. You can literally find yourself not only paying for commission charges from Airbnb, and the per-night charge from the 'host', you leave yourself wide open to a ridiculous security deposit, and claims of all sorts by the hosts of the place you might stay.
We were using airbnb since 2013 and we have had fantastic experiences with many hosts at but it was only down to pure luck. If a lunatic / neurotic host decides to ruin your holiday, they can!
They claimed that we destroyed (with shower steam ) their baby's paper planes that were hanging above a changing mat it the bathroom (that should not be left there at a first place) , stained two of their towels with some dirt they couldn't remove and apparently spilled something on the floor and damaged the laminate. (No one of us remembers anything of this).
..airbnb sided with the host, and wants to charge $600 the security deposit to my Visa card. They didn't even bother to show me the pictures that the host presented as 'evidence'".
We were not even allowed to dispute their decision!!!
I called my bank and spoke with a supervisor, and I hope to be able to stop this totally unexpected and unfair charge out of nowhere!!! .
I totally lost my trust to this company.
Would you valued me as a client , you would have to compensate me, for putting me through this hellish nightmare!
My previous positive experience with other airbnb hosts made me believe that this was a trustworthy company.
Alas! They are NOT worth your trust!
This would have never happened with a holiday park, a hotel or a proper B&B.
This Christmas our holiday will be with a holiday park in the Netherlands.
NEVER Again will we use Airbnb.
I am a travel Rn and got a contract in Roswell NM and found a place on airbnb. I contacted the owner who want to rent outside of the airbnb site at a significantly cheaper rate which i thougt would be great Pixs misrepresented the property. It was a double wide trailer and I ended up staying WITH the owner and his son. Trust me not enough room in his double wide trailer. I ended up sleeping on a bunk bed in the laundry room and there was absolutely no privacy. He accepted another booking and expected me to "move" into his room and his bed sharing his master bath while he stayed on the property in a camper. He also expected me to maintain the property, care for his dog, and run his airbnb business so he could go on vacation. Single female so my creepy meter went off. I paid for 30 days in advance. I know pretty stupid and never will get a refund. This guy is a total jerk using airbnb to hook you then book out side of the site so can't get my money back. Beware of Roswell nm
Stayed in a Brooklyn apartment booked through Airbnb.
Old and neglected was sold as "charming."
Could not sleep in the stuffy, uncomfortable space.
Left after two nights and requested a refund for the third, supplying Airbnb with photo documentation.
Got the refund, but Airbnb removed our review because our reference to an Airbnb investigation violated Airbnb's protocol.
Airbnb refused to allow an edited version of our review to be posted to their site.
It seems to be about money at all costs rather than fair information to be available to prospective guests.
Until the last three stays. Hosts are misrepresenting their offerings. E.g., dirty, no parking when they say just the opposite. Last one was uninhabitable because it was too hot inside the premises - the host had all the windows locked shut. From now on I'll travel less, use budget motels and find hostels to stay at. For the amount of time and effort involved in securing a decent airbnb space it just isn't worth it. And airbnb doesn't remedy misrepresentations or properly refund guest charges when they should. They give you a number to call in the event of a problem but these people airbnb agents you talk to are apparently incentivized not to offer any solutions that would cost them $$ - they just like to talk. And agents contradict each other and don't follow thru on resolution promises.
I used the airbnb website to find rental properties for my family vacation. We found several properties and tried to book them. Turns out that you have to wait up to 24 hours for the owner to respond, and in the meantime you wait and don't know if the owner will accept your proposal or not. Some of the owners declined, some of them did not respond at all, and one of them even accepted and later declined. In the latter case my credit card was charged. They sent me an email "asking" if I want a 10% discount on the next reservation, or if I want a refund. I did not notice that an action is required from my side. Only when I reviewed my credit card charges and saw the charge, I contacted airbnb who explained I have to "request" the refund in order to receive it. I got very angry. What if I did not notice the charge on my credit card? maybe I was never going to get my money back. In short, I don't recommend using this website. Better use other website where you can make immediate booking and not wait until owners respond, let alone take your money before the reservation materializes.
The web site is set up in a way that is pretty deceiving, so BE CAREFUL. When you select a property you are interested in, there are 2 big buttons to choose from. One says "Request Booking", the other says "Add to Wish List". Since I was interested in corresponding with the host and determining availability, I selected "Request Booking". BIG MISTAKE ... I am sure it is somewhere in the small print, but if you click this button and the host indicates the property is available, YOU ARE CHARGED! And good luck getting your money back!! I seriously thought I was sending an inquiry and once the host told me it was available I would go back in and do the actual booking. As it turns out, you must scroll way way way way down to the bottom and locate the tiny little button that says "email owner" if you are not ready to have your money stolen.
The customer service is AWFUL! The host was nice and understood what had happened. He authorized for me to receive a 100% refund of the rental fees, but Air BnB was still going to only refund $390.00 (out of $882.00!!). I am still fighting to get the rental fees refunded. I highly doubt they will refund the "Air BnB service charge" of $85.00.
This company is a scam!! Be very careful!
31 Questions & Answers
Related Articles and Tips
Long gone are the days when travel required sitting down with your local travel agent months before your trip. Today, simply...
13 Photos for Airbnb
Sites to Book Hotels – Reviewed By Consumers
Business owners: What’s your side of the story?
Manage your business