Mark F.

I hosted with Airbnb for over a year and always went the extra mile for my guests. I met many wonderful people and they gave me five star reviews. Airbnb reaped the benefits of my conscientious efforts and until the final two payments always sent me my checks reasonably quickly. Now I have a new address and the post office returned my checks to Airbnb. I know because Airbnb sent me several emails saying as much. I tried to change my address prior to moving but Airbnb insisted on sending my check to the old address even though I told them that it would not reach me. Still they send me emails saying that they want to pay me. I've have tried repeatedly both by phone and email to reach customer service but apparently the place is run by robots who dutifully recommend a fix that can not work. A human being with a telephone could fix the problem in one minute but apparently Airbnb's policy is to never actually speak with a customer. I can get a live person at Amazon, Apple or Netflix on the phone in one minute and they'll fix almost any problem on the spot. They value their customers while Airbnb holds theirs in contempt. They"lol no doubt end up beating me out of $173. No fun but I'm glad that I never had a serious problem. You are taking huge risks if you become an Airbnb host. It's not worth it