Marcus D.

This is the worst service ever. I have had the worst experience with AirBnB. They really need to vet their hosts. I just arrived from Montreal to Brooklyn to find the house I was to stay in had a broken window and glass all along the patio. The host notified me by e-mail as I was driving down, but I was already en route. Hard to cancel and find other accommodations at this point. However, that's what I did when I arrived to the sketchy neighbourhood and a broken window with easy access. My 6 yo was terrified at the prospect of staying there. Air BnB's policy? Work it out with the host. The host's response "Not My Problem" and "No refund". Air BnB's policy allows you to be sent in to unsafe conditions, ripped off by a host and if you cancel the reservation you can't even write a review to warn others. This is Bad for your brand Air BnB. At the very least allow us to write a review if we've had this kind of experience.