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I was surprised when I received an email from FlightHub saying they inspected the misspelling matter. According to FlightHub phone records, the assistant on the phone spelled my whole name to me and I confirmed. I can't deny or confirm that because I didn't hear the recording myself. Either way I was surprised to get a reply on my comment and it was a really nice gesture when I was offered 50 bucks back to my credit card.
I recently booked two flights via FlightHub. The second booking was cancelled due to unknown error so I dialed FlightHub assistance and they offered to create a new booking. So I said okay go ahead, that was a mistake. So they got my last name wrong and they didn't include insurance I asked for. I called back and explained that the spelling is incorrect. I had to pay another 75 bucks and was put on hold for long periods of time to get my last name spelled correctly. I said well I ain't paying for your mistakes, I am just gonna call the airline myself and fix it. I was told that it is not possible to do that cuz they made the reservation. It is my first time in US and I don't really want to face any problems so I just went ahead. In general, I am not using FlightHub again.
Ziga P.'s review of Flighthub earned a Very Helpful vote
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Hi Ziga,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
FlightHub Team