Yin W.

I would give 0 star if I could! I ordered some flowers for a funeral and I received a confirmation email stating my order will arrive RIGHT ON TIME, however, the flowers arrived AFTER the funeral finished!
Contacted the customer service via email only as they don't even have a phone number to call! It was very annoying and extra stressful during the funeral.
The delivery options are completely misleading. One of the options is paying for guaranteed arriving before 10:30 am which I didn't need as the funeral was in the AFTERNOON. The one I chose was free delivery guaranteed by DPD arriving on time with the specific time slot. However, guaranteed by DPD doesn't mean anything as the flowers arrived AN HOUR LATER THAN THE TIME SLOT THAT I SELECTED CLEARLY!
I cannot even comment on the flowers as I don't even know they arrived alive or dead! Asked for a refund and got rejected!
It is completely disgraceful! Never shop with this company again!